Backup Check Method
SQUARE BACKUP – CHECK METHOD
This troubleshooting method is ONLY to be used when instructed by the Retail Ops team. It is only to be used for ringing up credit card transactions. Gift card and cash transactions are to be processed as normal in SuitePOS. Retail Ops and Home Office will reconcile all transactions on the backend using the time stamp on transactions and transaction amount. You must use this method so that a record of the transaction and transaction amount are recorded in both SuitePOS and Square. Skipping any steps outlined in the next few pages will result in your boutique not getting credit for the sale.
POS TROUBLESHOOTING GUIDES | Square Check Method 2
SQUARE BACKUP – CHECK METHOD 1. Before you use the Square Backup – Check Method to take payment in Square while still using SuitePOS to track inventory and transactions, please re-sync your iPads.
2. Ring up all items in SuitePOS as normal. Select Submit/Pay to go to the payment screen.
3. On the payment screen, tap on Cash to bring up the list of payment options. You will see a payment option for Check. Select Check as the payment option.
POS TROUBLESHOOTING GUIDES | Square Check Method 3
3. In the Check # field box, type in 1. Tap on “Submit” to finish the transaction.
4. Select Print Receipt.
POS TROUBLESHOOTING GUIDES | Square Check Method 4
5. Tap on the home button of your iPad to be taken back to the home screen. Open the Square app.
6. Once in the Square App, go directly to the charge option by tapping on the icon on the bottom right of the screen.
POS TROUBLESHOOTING GUIDES | Square Check Method 5
7. Using the printed receipt as a reference, type in the EXACT AMOUNT that charged in SuitePOS as a “check”. This must include any taxes charged to the guest in SuitePOS as well.
8. Once you have confirmed you have typed in the EXACT AMOUNT, tap on the blue Charge button on the screen to take payment. Swipe/Insert the credit card.
POS TROUBLESHOOTING GUIDES | Square Check Method
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