SC 2017 Training Manual by Summer Classics

SALES TRAINING MANUAL

NANOCERAMIC METAL SURFACE

PREPARATION PRE-WASH

Each of our metal frames are pre-finished with a nano ceramic pre-wash to increase paint adhesion. This important step pits the metal surface creating ten times the surface area for the powdercoat of paint to bond to. All finishes are a high-solids polyester, architectural grade powder coat, 10 times thicker than wet coat paint. The result is a paint finish that will last far longer than traditional powdercoat processes.

Cast

ALUMINUM

Superior grade molten aluminum alloy is handpoured into a mold made from exceptionally detailed woodcarvings. Each casting is hand polished to provide a smooth, finished surface for painting. After a multistep cleaning process, the furniture receives a bakedon powder paint coat, much thicker and harder than conventional wet paint, followed by a hand-applied antique accent.

Wrought ALUMINUM

Wrought

Features heavy, .65mm wall thickness tubing, strengthened at stress points with interior wall supports and galvanized steel inserts, triple hand polished 360Â° welds, and a high-solids polyester, powder-coated finish, ten times thicker than wet-coat paint. Available in 6 different finishes our wrought aluminum products are as versitile as they are functional.

We have found a material that has the essence of hand woven 1/2â&#x20AC;? steel, bending and molding this product into extremely comfortable and elegant products. Finished with an electro galvanized dipped pre-finished and powder coated in high quality products. We use the finest quality high carbon spring steel for our spring chairs for maximum comfort and resilience. 3

IRON

ULTRA HIGH UV RESISTANT RESIN WICKER The most realistic and extensive UV resistant protocol in the resin wicker is guaranteed to not experience industry, any significant color change for 5 years. Our ultra realistic resin varies in color and texture, making each piece unique. Available wicker is memory in resin, vinyl or polyethylene, all tested to 50,000 compressions, and is hand-woven over our steel-reinforced heavy gauge aluminum extrusions with a triple antique hand applied finish using nano-ceramic technology. 4

PLANTATION HARVESTED

Teak

The finest teak in the world was sought out to design our

wooden furniture pieces, the only kind rated for marine use. Teak Collections feature plantation grown high quality teak

frames with mortise and tenon construction. All of our Teak Collections are available in Natural Teak and our Weathered

Teak finish, which was designed to mimic the silvery grey patina teak develops as it ages.

WOOD RESIN Resysta is an environmentally-friendly resin product composed of rice husks, salt, and mineral oil. This innovative material requires minimum care, and is weather resistant against the sun, rain, snow, or salt water, and is not affected by heat or humidity.

Super Stone TABLES Superstone is a 5 layer composite with 2 layers of cement fiberboard surrounding the aluminum honeycomb core. UV top coat high performance bonding agents, with natural mineral granules. No sealant required. 5 Layer Composite With 2 Layers Of Cement Fiberboard

Aluminum Honeycomb Core

WOVEN UPHOLSTRY

The durabilty of our patented resin wicker, with cushions built into the frame. Contructed using resin wicker upholstered around quick dry reticulated foam, hand-woven over our heavy gauge aluminum extrusions with an architectural grade powder finish using nano-ceramic pre-wash technology.

BatylineÂŽ SLING The classic BatylineÂŽ is a state-of-the-art quick drying sling which provides an incomparable seating comfort. Strong, tear-proof and UV-resistant, the mold-resistant sling is excellent when compared to other sling fabrics.

Colores

FABRIC

Exclusively designed and colored outdoor performance fabrics including Sunbrella® solution-dyed acrylics and Sunbrella RAIN® fabrics using only the finest materials and technology for longevity outdoors.

RAIN ® A 100% waterproof version of the legendary Sunbrella upholstery fabric. Its cornerstone feature is the ability to quickly dry, so your customers can spend more time enjoying life and less time waiting for cushions to dry.

CUSHIONS & CUSHION TREATMENTS Built In

N-DURA RESIN WICKER

cushions

Collections that feature built in cushions are contructed using our patented N-Dura resin wicker and quick dry reticulated foam, over a perforated aluminum frame. This system provides a low maintence alternative to standard cushions.

Standard

QUICK DRY RETICULATED FOAM PERFORATED ALUMINUM FRAME

cushions

BONDED FIBER

Our Standard Cushions are composed of bonded fiber layers on top of polyurethane foam, making them exceptionally comfortable. The ratio of foam to fiber is 50% to 50% once core is inserted into the fabric cushion slip.

Dream

50% HIGH DENSITY FOAM

cushions

“PILLOW TOP” FOR MAXIMUM SOFTNESS

Dream Cushion™ by Summer Classics offers 1.8 density high resilient and California Fire Rated Foam for maximum comfort. Our woven, water-resistant jacket features a “pillow top” of blown-fiber channels providing the utmost quality and softness. Soft, durable, and water-resistant, this is truly the perfect cushion.

Rain

WOVEN WATERRESISTANT JACKET HIGH DENSITY PREMIER FOAM

AQUA-SEAL THREAD TO PREVENT LEAKAGE

cushions

A water-resistant version of the legendary Sunbrella upholstery fabric. Its cornerstone feature is the ability to quickly dry, so your customers can spend more time enjoying life and less time waiting for cushions to dry.

PLEASE NOTE

FLAP TO COVER MESH MESH FOR BREATHABILITY

When Ordering Rain Fabrics, Use The “Rain” Designated Fabric Numbers Below. All Rain Fabric Is C-Grade

601

Dupione Sand

603

Spectrum Coffee

604

Dupione Papaya

605

Dupione Surf

606

Dupione Latte

607

Dupione Dove

610

Flagship Opal

611

Arbor Pebble

612

Flash Cobalt

613

Flash Tangerine

614

Flash Citrus

615

Flash Cherry

608

Spectrum Graphite

THROW PILLOWS Standard Throw Pillow 867+Fabric W14” H14”

Bolster Throw Pillow C111+Fabric W22” H9”

Large Throw Pillow C110+Fabric W18” H18”

AVAILABLE IN 4 SIZES & OVER 120 FABRICS

Ex-Large Throw Pillow C235+Fabric W22” H22”

All throws can be ordered in all SC fabrics & matching 1/8” piping comes standard. Throw Pillows Are Also Offered in Contrast Piping, & Decorative Fringe or Cord. Matching 1/8” Piping

MATCHING 1/8” PIPING 867

CONTRAST 1/8” PIPING 867

265

W70

Contrast 1/8” Piping

CORD EDGING 867

205

C24

Cord Edging

Fringe Edging

FRINGE EDGING 867

F24

FABRIC & CUSHION MAINTENANCE All Summer Classics fabrics are designed specifically for outdoor use and are naturally resistant to stains and fading. Prior to cleaning, we strongly recommend contacting the fabric manufacturer for specific cleaning instructions. Many household cleaning agents are harmful to the color and life of a fabric, and cleaning instructions can vary depending on the nature of the stain. In the catalog and pricelist, the fabric manufacturer is listed after the fabric number and grade.

Zippers are included for cosmetic purposes and added drainage only. DO NOT REMOVE THE FOAM CORES due to the tight fit and the difficulty with repositioning them when reinserted.

Outdoor Performance Fabric Any Fabric sold by Summer Classics is to be “SPOT CLEANED ONLY” Fabrics are not suited to machine washing, machine drying, or dry cleaning. TO CLEAN: For standard maintenance, we recommend cleaning SC Fabrics with water-based cleaning agents or water-based foam to remove overall soil. FOR REGULAR CLEANING: Frequently vaccum or lightly brush to remove dust and grime.

Rain® Fabric DO NOT MACHINE WASH SUNBRELLA RAIN FABRICS. TO CLEAN: Spot wash with a solution of natural soap and lukewarm water. FOR STUBBORN STAINS: Fabric spot remover or a bleach/ water mixture may be used. Protect the area around your Sunbrella fabric when using a bleach solution – bleach may discolor non-Sunbrella fabrics. Always rinse Sunbrella thoroughly to completely remove bleach. 9

SUGGESTED MAINTENANCE

Product Cleaning & Care

SUMMER CLASSICS MULTI PURPOSE OUTDOOR FURNITURE CLEANER This Product is designed for use on Fabrics, Resin, Wicker, Aluminium & Iron | The Use Of Rubber Or Plastic Gloves Is Recommended INSTRUCTIONS FOR CLEANING FABRICS: •

Test for colorfastness in an inconspicuous area before using. Moisten the fabric to be treated thoroughly with water beforehand (Small surfaces by dipping into water, larger surfaces using a sponge or plant spray).

•

Spray this Cleaner onto the wet, stained area. The time the cleaner needs to take effect depends on the extent of staining, and may vary from 3 to 10 minutes.

•

Remove dirt and grease with a sponge or a soft scrubbing pad. Afterwards, rinse thoroughly with clean water and allow to dry. If the stains have not been completely removed, the treatment can berepeated, leaving the cleaner a longer penetration time.

INSTRUCTIONS FOR CLEANING OTHER SURFACES: •

Spray this Cleaner onto the surface. Allow application soak in for 30 seconds.

•

Remove dirt with a sponge or a soft scrubbing pad. Rinse surface with water.

SUMMER CLASSICS MULTI PURPOSE OUTDOOR FURNITURE CLEANER IS RECOMMENDED AS THE PRIMARY CLEANING AGENT FOR ALL PRODUCTS BELOW. ADDITIONAL CLEANING INSTRUCTIONS ARE GIVEN TO BE USED IN CONJUNCTION WITH THE MULTIPURPOSE CLEANER. N-DURA RESIN™ WICKER, OUTDOOR UPHOLSTRY, SLING, & ROPE Simply use Summer Classics Multi purpose Cleaner or wash with a mixture of mild liquid soap and water.

CAST ALUMINUM, WROUGHT ALUMINUM, & WROUGHT IRON We recommend that you wash your furniture with a mild liquid soap such as car wash soap. If the furniture is scratched down to the bare metal, we recommend sanding, with 400 grit sandpaper, ONLY ON THE AFFECTED AREA. Next, apply matching color touch up paint. Factory-matched touch-up paint may be available from your retailer.

RESYSTA

Cleaning: Please use some detergent (soapsuds). Tenacious dirt (e.g. organic residues. fat) can be removed with a soft brush. Regular maintenance like oiling is not required. In the case of mechanical damages (e.g. scratches) moisture will not penetrate Resysta. Flaking of the coating will not occur. For touch-up repairs special varnishes are provided which are re-sealing the damaged area. For deeper scratches additional use of the color glaze is recommended. Gentle sanding and subsequent rubbing in of the glaze (e.g. with a soft cloth) is sufficient. When exposed to extreme weather conditions minor hair-line cracks may develop at the jointing. These, however. have no impact on the longevity and durability of Resysta. FAUX STONE + SUPERSTONE TABLE TOPS For general cleaning, any mild liquid soap and warm water will clean up most spots and spills. Harsh or abrasive chemicals or those chemicals that contain severe amounts of chlorine, acid or petroleum based solvents must be avoided. Although designed for outdoor environments, we recommend that you cover or store your table top in climates that are subject to severe long winter weather. Do not stack tables on top of each other as this may cause scratches. With proper maintenance and care, these tabletops will provide you with years of trouble free use. 10

SUGGESTED MAINTENANCE

Teak Cleaning & Care

Teak is a natural material with natural characteristics. When raw teak wood is exposed to the elements it will begin to grey or silver over time. This patina is caused by loss of natural oils in the wood. Be sure to wipe teak products down and store cushions separately for the first few rainfalls to prevent teak oil from staining cushions as this is not covered by our warranty. #4 NATURAL TEAK

#15 WEATHERED TEAK FINISH

Natural Teak – Is Raw teak wood without any sealer or stain. The oil content in teak is very strong and is great for ocean front environments. Teak is a natural material; the original appearance and maturing of the color will be unique to each item.

THERE ARE SEVERAL WAYS TO MAINTAIN TEAK

Let It Naturally Weather

Weathered teak – is Natural Teak with a hand applied oil-based finish designed to achieve an out-of-the-box, aged teak appearance. The raw teak wood is distressed to achieve an aged texture and to open the pores creating adhesion for the multi-layered Weathered Teak finish.

Regularly Clean It Using Teak Cleaner

Apply Teak Protector (Natural Teak Only)

Use Teak Shield

SUMMER CLASSICS HAS DEVELOPED 3 NEW PRODUCTS SPECIFICALLY FOR TEAK MAINTENANCE, CLEANING AND CARE

TEAK PROTECTOR

TEAK SHIELD

Maintains the original, honey brown color of Natural Teak for a longer time.

Makes Teak and other hardwoods repellent to water and moisture. Helps to prevent stains caused by food and drinks.

TEAK CLEANER

For the restoration of Weathered, Gray Teak and other hardwoods. Cleaner & Brightener in one.

THINGS TO KNOW PRIOR TO CLEANING Teak is the best wood to use in outdoor furniture and any other marine grade applications due to the high oil and rubber content in the wood. The high level of oil and rubber in the wood helps prevent the wood from rotting but all natural wood will grey when exposed to the outdoor environment. Black spots on the product after being exposed to the outdoor environment are a result of humidity build up in the wood and are natural mold spores. These spots can be cleaned, and should not be considered a defect. If you have a rough area on a natural teak product and prefer smooth teak you may use a fine sand paper and/ or a piece of standard cardboard to sand down the wood to a smooth touch. Do not sand your Weathered teak as you will sand off the Weathered finish.

Do not use power sanding as heating may cause dark marks on the wood. Before using our teak care products, you must ensure you have an environment suitable for refinishing. • You must clean all teak product on a disposable plastic or thick fabric drop cloth. This will prevent you from staining or damaging the surface under the product being cleaned. • The Teak Cleaner, Protector, and Shield if in contact may affect grass, plants and some types of flooring or pavement.

Nearly all teak, treated with normal teak oil, will weather in 4-8 weeks. Do not use a spray bottle to apply Cleaner, Protector or Shield. Such may over apply an area and create chipping and wood bubbling.

ITEMS NEEDED FOR APPLICATION OF PRODUCTS: Rubber Gloves

Eye Protection

Clean Water

Light Sandpaper

Ground Protector (Plastic Or Thick Cloth)

Clean Cloth

Clean Application Pad

CATALOG INFO COLLECTIONS ARE ORGANIZED ALPHABETICALLY IN THE CATALOG. FOLLOWING THE LIFESTYLE PHOTOGRAPHY OF EACH COLLECTION ARE THE INFORMATION/SILHOUETTE PAGES THAT INCLUDE: -All Pieces In Collection And Their Individual Info (sku number, dimensions, cushion sku) -Available Finishes -Additional pieces that are easily mixed with that particular collection -Cushion Options Such As “Dream” and Whether Or Not Cushions Are Welted -List Of Fabrics Found In The Lifestyle Images This Symbol Indicates cushions Are Available With A Dream Cushion

This Symbol Indicates Cushions In a Collection Have A Welt

These Symbols Indicate Which Items In The Collection Are Stackable

CATALOG FRAME INFORMATION

Below Is An Example Using Charleston Aluminum Lounge Chair To Detail Frame and Cushion Sku# Info • ITEM NAME • ITEM SKU # +FINISH # • CUSHION SKU(S) # + FABRIC #

LOUNGE CHAIR 3679+FINISH 17,24 C570+FABRIC C570P+FABRIC (DREAM)

• DIMENSIONS

W31.375” D36.5” H37.875”

This includes Dream Cushion seat+back SKUs where available, for additional cushion options refer to pricelist

FR AME+FINISH OPTIONS THE FIRST 4 NUMBERS (3679 ABOVE) ARE THE FRAME SKU # OF THE PIECE THE SECOND 1 - 2 NUMBERS (17, 24 ABOVE) SPECIFY THE AVAILABLE FINISHES FOR THE FRAME

LOUNGE CHAIR 3679+FINISH 17,24

C570+FABRIC C570P+FABRIC (DREAM) W31.375” D36.5” H37.875”

EX. CHARLESTON IS AVAILABLE IN #17 MAHOGANY AND #24 OYSTER

CUSHION OPTIONS C570 IS THE SKU # FOR THE STANDARD CUSHION SPECIFIC TO THIS FRAME. C570P IS THE SKU # FOR THE “DREAM” CUSHION

LOUNGE CHAIR 3679+FINISH 17,24

C570+FABRIC C570P+FABRIC (DREAM) W31.375” D36.5” H37.875”

UNLESS SPECIFIED “SEAT ONLY” DEEP SEATING CUSHIONS COME WITH A SEAT + BACK CUSHION DINING CHAIRS ARE TYPICALLY ONLY AVAILABLE WITH A “SEAT ONLY” CUSHION THE LAST 1-3 NUMBERS (+FABRIC ABOVE) SPECIFY WHICH FABRIC FOR THE CUSHION TO BE MADE IN. EX. FOR A CHARLESTON LOUNGE CUSHION IN #251 SCOOP BIRCH FABRIC WOULD READ: C570251

PRICELIST INFO PRICELIST PRODUCT INFORMATION Below Is An Example Using Charleston Aluminum Lounge Chair To Detail Sku # Breakdown By Frame And By Cushion, The Croquet Aluminum Lounge Chair Is Used To Detail Special Order Cushion Sku # Breakdown IN THE PRICELIST COLLECTIONS ARE ORGANIZED ALPHABETICALLY AND THEN BY INDIVIDUAL FINISH

numerically by frame sku# followed by the corresponding cushion skus available for the frame glass sku# will be listed where applicable

price of frame only

price of frame + cushion according to fabric grade

price of replacement cushion only according to fabric grade

*please note all rain fabrics are priced as C grade.

CHARLESTON

AVAILABLE IN # 17 MAHOGANY

ITEM 367917

C570 + FABRIC # C570P + FABRIC # C570 + FABRIC # C570P + FABRIC #

DESCRIPTION

FRAME+CUSHION CHARLESTON LOUNGE CHAIR

CHARLESTON LOUNGE CHAIR CUSHION CHARLESTON LOUNGE CHAIR CUSHION (DREAM) REPLACEMENT CUSHION CHARLESTON LOUNGE CHAIR CUSHION CHARLESTON LOUNGE CHAIR CUSHION (DREAM)

GLASS ITEM #

FRAME ONLY $944

FRAME+CUSHION B

$1,287 $1,354 $1,558 $1,667 $1,394 $1,460 $1,664 $1,773 REPLACEMENT CUSHION $343 $410 $614 $723 $450 $516 $720 $829

DIMENSIONS Seat Height 29.25” W/O CUSHION 49.25”H x 23”W x 31.375”D Arm Height 38.75”

CUSHION + CONTR AST WELT PRICING FOR THIS EXAMPLE CROQUET ALUMINUM IS USED SEVERAL COLLECTIONS HAVE CUSHIONS THAT ARE WELTED. THIS REFERS TO THE PIPING ALONG THE SEAM OF THE CUSHION.

Standard Welt:

Contrast Welt:

CUSHION WELT WILL USE THE SAME FABRIC AS THE CUSHION UNLESS SPECIAL ORDERED.

FOR CONTRAST WELT PRICING YOU WILL NEED TO REFER TO THE WELTED CUSHION SECTION OF THE PRICELIST

CROQUET ALUMINUM AVAILABLE IN # 17 MAHOGANY 333717 C312P + FABRIC # +W +WELT FABRIC # C317P + FABRIC # +W +WELT FABRIC # C312B + FABRIC #+W +WELT FABRIC #

CROQUET LOUNGE CHAIR CROQUET LOUNGE CHAIR CUSHION (DREAM) CROQUET LOUNGE CHAIR CUSHION SEAT ONLY (DREAM) CROQUET LOUNGE CHAIR CUSHION BACK ONLY

$1,357

A $478 $308 $214

B $542 $343 $243

C $739 $434 $349

D $870 $487 $402

FOR EXAMPLE:

333717 + C312P181W258

(DREAM CUSHION IN B GRADE FABRIC 181 FLASH COBALT + CONTRAST WELT IN A GRADE FABRIC 258 NATURAL WHITE)

= $1835.00 RETAIL

CUSHIONS AVAILABLE WITH CONTRAST WELTING ARE: BARCELONA, CROQUET ALUMINUM, CLUB ALUMINUM, CROQUET TEAK, CLUB TEAK, HALO, LATTICE, MARINA, OXFORD, ROYAN, SEDONA, SOMERSET, & ALL THROW PILLOWS 13

SUMMER CLASSICS

Limited Residential Warranty PLEASE NOTE: LAMPS, UMBRELLA FRAMES, UMBRELLA BASES, & ALL CUSHIONS/FABRIC CARRY A 1 YEAR WARRANTY

COLLECTION

5 Year N-Dura Resin fade-proof finish

3 Year Powder,Painted Resysta, Superstone Coating Finishes

5 Year Frame Construction

AIRE

ASTORIA

ATHENA

BARCELONA

BELIZE

BENTLEY

CHARLESTON ALUMINUM X

CLUB ALUMINUM

COAST X X

LATTICE X

MARINA MILANO

OXFORD PACIFIC

X X

CROQUET TEAK

LONDON

CROQUET ALUMINUM HALO

CLUB TEAK CLUB WOVEN

CHARLESTON TEAK CLASSIC WICKER

1 Year Limited Ocean Warranty*

PROVANCE

REGENT

ROYAN

RUSTIC

X X

SEDONA

SIERRA

SKYE

SOMERSET

VERANO

WESTPORT WIND SUPERSTONE TABLES

*1 Year Limited Ocean Warranty if product is placed within 1 mile ocean; All other products that are not under the limited ocean designation will be covered by original warranty.

SALES TOOLS Sales Tools, Formerly Known As Dealer Tools; Is Where Photography, Product Information, Assembly Instructions, Advertising Support Can Be Found Along With Additional Marketing And Informational Videos. To Access: Click “Sales Tools” On The Menu At The Bottom Of The Summerclassics.com Homepage Then Login Using Your Username And Password. If You Do Not Have Username/Password, You Will Need To Set Up An Account HOME ABOUT SUMMER CLASSICS

SALES TOOLS

LOCATE A DEALER

Sales Tools

(http://www.scsalestools.com/) Photography, Product Information, Assembly Instructions, Advertising Support

CONTACT A SALES REP

Summer Classics Online

SHOWROOMS

SC COMMERCIAL SALES SC BLOG CAREERS

SALES TOOLS PRIVACY POLICY

Welcome to SC Sales Tools. This site is accessible to approved users only. To be approved, you must first register.

Enter Sales Orders, Check Existing Orders, Check Inventory Availability Customer Service (205) 358-9555

RMA – Return Merchandise Authorization Request Submit a request for a Return Merchandise Authorization

From the homepage use the menu bar at the top right to navigate throughout the site or use the quick links to download the latest availability list or an RMA form.

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Specials

Factory Authorized Sale Program Info and Sign Up or Additional Special Offers MARKETING

Co-Op Program

Co-Op Program Order form Select from a variety of options both print and digital to advertise with Summer Classics or let Summer Classics help customize individual customer marketing.

to access: click “Sales Tools” on the menu at the bottom of the summerclassics.com homepage then login using your username and password. if you do not have username/password, you will need to set up an account HOME ABOUT SUMMER CLASSICS

SALES TOOLS

LOCATE A DEALER

Sales Tools

(http://www.scsalestools.com/) Photography, Product Information, Assembly Instructions, Advertising Support

CONTACT A SALES REP

Summer Classics Online

SHOWROOMS

SC COMMERCIAL SALES SC BLOG CAREERS

SALES TOOLS PRIVACY POLICY

Enter Sales Orders, Check Existing Orders, Check Inventory Availability Customer Service (205) 358-9555

RMA – Return Merchandise Authorization Request Submit a request for a Return Merchandise Authorization

Forgot Password? Don’t have an account?

after logging in, you will be brought to the all products screen. Use The Menu Bar to Navigate to what you are looking for

Apply Filters Based On Availability, Finish, or Product Status

SUMMER CLASSICS WHOLESALE All Products

Search All Products By Stock Code Or Name Browse By Collection, Then Finish

Review Orders & Invoices

clicking on an item’s picture or item # will bring up the product details page. from here, you can add it to your order, add it to your favorites, or return to the catalog.

Astoria Sofa 355424

$3,557.00

Details

Available Now Available in 15 days Available in 30 days WCDC Stock Status Dimensions Finish

Collection

21 21 21 0 Current 85.125W 35.625D 35H Oyster/Oyster