THE FUTURE OF MEDIA - THE PARADIGM SHIFT: A DIGITAL SUMMARY
FOLLOWERS DON’T MATTER, TALENT DOES BY JOSEPH PERELLO
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onventional wisdom among marketers states that the more followers someone has, the more effective and efficient they are at persuading their followers to take action.
At one time, this was true, but things have changed. What matters today is talent.
Several important factors are driving this shift: 1. Social platforms such as Facebook and Instagram limit the reach of influencers’ organic posts to about 10% of their followers. Influencers with one-million followers don’t reach one-million people organically. 2. Savvy marketers understand that driving social engagement is good for the social platform but not necessarily good for the brand. To drive tangible value, marketers must cause consumers to engage on their brands’ websites, where commerce happens.
The big take-out: Creators with expertise outperform influencers with followers. Talent wins The best brands today embrace a new kind of advocate: independent, professional content creators (writers, photographers, and filmmakers) with deep expertise in their field of passion and a distinct point of view. These creators have published books, written for major publications, and apply the principles of good journalism. They have deep-seated and proven talent in the traditional definition of the word. Creators with expertise outperform influencers with followers.
A real-world example A financial services brand sought
1. A recent college grad with a blog, an Instagram account with about 20,000 followers and short-form content about dorm room design, the application process and other college life content; 2. A recent empty nester with a blog, a Facebook following with about 10,000 followers, and content about kids leaving the house; 3. The headmaster of a New England boarding school who published four books on college success and with no social following, not even a Facebook account.
Real stories They all wrote real stories relevant to their expertise. They did not endorse the brand, they did not sell or promote the brand, and they did not make “branded content” (advertising disguised as content.) Their stories were published on the brand’s blog and promoted by Props.
Who won?
3. The only sustainable way to engage consumers on brands’ websites is by regularly publishing and promoting authentic content. (See how Patagonia and Red Bull do it.)
All of the creators performed well, but the headmaster outperformed them all. He had the most credible content, the most definitive point of view, and was the best writer. He had the lowest cost per click, the highest relevancy score, the lowest bounce rate, and the highest time on site. Readers of his story on the brand’s blog converted into consumers at the highest rate.
Audiences are craving authenticity What was so appealing about influencers is that they seemed, to the consumer, to be independent advocates for a brand. When brands engaged with influencers, it felt as if they were driving word-ofmouth, the holy grail for all marketers. Again, this was true at one time, but consumers see past this. They crave authenticity, not another form of low-end celebrity endorsement.
to publish content about the college experience to reach prospective college students and their parents. Through content company Props, they found three writers:
The new advocates are independent and passionate content creators. Image: Pexels/Matt Hardy 27
If creators are prima ballerinas, what would that make influencers? Joseph Perello is the founder and CEO of content company Props. NOVEMBER 2020
