Why customer Engagement is Necessary? A company does what works best for its leaders, shareholders and sometimes workers. In contrast, a customer-focused company has a highly reliable customer engagement because it makes customers part of its mission; it call them to give feedback on a usual basis, also, in customer-centric companies, staff are:
Empowered to handle customer issues, Given customer advice Recognized when they supply customers well.
The customer engagement and Customer appointment is when an important number of your pleased customers are proactive in promoting your company to others with similar needs and desires. It is not enough that they declare that they are eager to promote your business. Only when they go out to give confidence others to beat a path to your door do they show that they have become engaged