Hotel 2024 Buyer's Guide

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Vol. 10 No. 1

2024 New Zealand Hotel Industry

Offering you service, quality, & value to help you serve up exceptional experiences

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2024 New Zealand Hotel Industry

For The Guests of Tomorrow

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Tania Walters | Publisher

n the hospitality industry, keeping up with trends is crucial for providing top-notch guest experiences. Taking a look at the key trends for 2024, they cover personalised experiences, sustainability, eco-friendly practices, flexible spaces, and keeping things local.

A growing trend is that guests want tailored experiences based on their preferences. Hotels and restaurant operators are using data analytics and AI technology to customise services, making each guest’s experience more memorable. Expect to see more restaurants adapting menus based on customer requests for a more individualised dining experience.

With the focus on the environment continuing to be a driver, hotels and restaurants are adopting eco-friendly practices, such as reducing plastic waste and using sustainable materials. These initiatives benefit the environment and appeal to socially responsible guests.

Guests in 2024 will continue to seek authentic, local experiences, so expect to see more hotels and restaurants partnering with local vendors, sourcing ingredients locally, and offering tours that showcase an area’s unique characteristics.

Food has become a major draw for tourists, resulting in a surge in food festivals and culinary experiences. Hotels and restaurants highlighting unique dining experiences focusing on local ingredients and cuisines are gaining traction.

Think more than wine tours; plan visits to artisanal food producers or let your guests experience harvesting honey with a bee-keeping experience. If your hotel is in a food or wine-producing area, make sure you make the most of it by promoting foodie tours to local producers or on-site cooking demonstrations.

The hospitality industry in 2024 will continue to upgrade and incorporate new technology, from online booking to virtual concierges. Digital tools that simplify the guest experience, with features like chatbots, in-room virtual assistants, streaming entertainment options and robots delivering room service. Incorporating technology while maintaining a personal connection is an ever-changing balancing act as new tech comes online.

Travellers will continue to prioritise

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health and wellness in 2024, demanding top-notch fitness facilities and healthy meal options. Some operators are using technology like sleep tracking to enhance the wellness experience for guests.

Tomorrow’s guests are seeking adaptable spaces as they work while travelling.

Hotels and restaurants are responding with versatile areas, such as convertible meeting rooms and communal work tables that cater to different needs.

Hotels are evolving into destinations, offering unique amenities and collaborative spaces like rooftop lounges and co-working areas. These spaces encourage social interactions among guests and locals, fostering a community-driven atmosphere.

CRM is a critical aspect for businesses; trends are continuously evolving. As the hospitality industry undergoes transformative change post-pandemic, the trends, challenges, and potential technological advancements will collectively shape a landscape where personalised experiences, sustainability, and community engagement take centre stage.

100% PUBLISHER: Tania Walters ADMINISTRATION MANAGER: Kieran Mitchell EDITORIAL DIRECTOR: Sarah Mitchell ADVERTISING SALES: Caroline Boe SENIOR DESIGNER: Raymund Sarmiento GRAPHIC DESIGNER: Raymund Santos

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ISSN 2423-1193 (Print) ISSN 2744-5984 (Online) Review Publishing Co Ltd

Retail 6, Heards Building, 2 Ruskin Street, Parnell, Auckland PO Box 37140, Parnell, Auckland Tel (09) 304 0142 or Email: edit@reviewmags.com HOTEL is published bi-monthly under license. Please direct all enquiries and corres-pondence to HOTEL. The opinions and material published in this edition of HOTEL are not necessarily those of the publishers unless specifically stated. All material appearing in HOTEL is copyright and may only be reproduced with the consent of the publisher. Copyright 2024.

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PROVIDING MORE THAN JUST ACCOMMODATION

New Zealand is more than just a world-class destination; it’s a canvas for IHG Hotels & Resorts’ growth story.

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ith ten hotels currently welcoming guests across the country and two more in the pipeline, we’re promising guests a diverse tapestry of hospitality, culture, and sustainability.

In fact, we’re set to triple our presence in the country’s largest city with the much-anticipated Hotel Indigo and InterContinental in Auckland, both of which open in 2024, in addition to the recently opened voco Auckland City Centre and Holiday Inn Express City Centre, as well as established guest favourites Crowne Plaza Auckland and Holiday Inn Auckland Airport.

InterContinental Auckland is poised to redefine luxury when it opens its doors in January. Nestled at Auckland’s best address, 1 Queen

MATT TRIPOLONE IHG, Managing Director Australasia & Pacific

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Street within the Commercial Bay precinct, it’s a gateway to the city’s heartbeat, with water views from many of its 139 rooms that redefine breathtaking.

The hotel boasts a Club lounge and everything you’d expect from the world’s first and largest luxury hotel brand, and with celebrity chef Gareth Stewart on board as partner chef, we’re set to tantalise taste buds and elevate the culinary experience for visitors to Auckland.

Next up in 2024 is Hotel Indigo Auckland, which isn’t just accommodation; it’s an invitation to explore the City of Sails. Drawing inspiration from local artists for its design, service, amenities and F&B, this boutique hotel becomes a treasure map of old and new, showcasing Maori Myths,

Unforgettable Stories, Hidden Gems, and the City of Dreams. From century-old pubs to hip, gentrified alleyways, guests are encouraged to embark on a treasure hunt, discovering Auckland’s past, present, and future.

These stunning new hotels complement IHG’s New Zealand portfolio, which includes world-class hotels in Auckland, Queenstown, Wellington and Christchurch, and spanning the InterContinental, Crowne Plaza, voco, Hotel Indigo, Holiday Inn and Holiday Inn Express brands, ensuring every guest finds a home away from home.

And, of course, F&B is at the heart of these hotels, everything from the newly refurbished GPO restaurant at InterContinental Wellington, which tells a vibrant story of vivid colours,

bold tastes, and fragrant aromas, to Bar Albert, Auckland’s highest bar that sits atop voco Auckland, making it the perfect location to soak in breathtaking views of the Auckland skyline with its bright oranges and pastels hues.

As we step into 2024, IHG is proud to be leading the charge in shaping trends in several areas, with an elevated focus on:

Sustainability: IHG’s Journey to Tomorrow is our 10-year responsible business plan that makes a positive difference to local communities while preserving our planet’s beauty Technology: Smart technology transforms guest experiences, with AI-driven systems enhancing efficiency and personalisation.

Local and Cultural Experiences: Echoing the ethos of Hotel Indigo, IHG aims to provide authentic experiences, allowing guests to

immerse themselves in the rich history and culture of the locales they visit.

Social Design: Hotel lobbies are evolving into dynamic social hubs, offering spaces for work, meetings, and F&B enjoyment, catering to the needs of modern travellers.

Diversity, Equity, and Inclusion (DE&I): IHG’s commitment to ‘True Hospitality for Good’ is evident through initiatives like Out & Open, our LGBTQ+ network, our gender diversity goals, and a focus on accessibility for all guests and colleagues.

As IHG expands its footprint in New Zealand, these trends highlight our dedication to providing more than just accommodation. We invite travellers to experience a new kind of hospitality and are proud to be creating the gateway to unforgettable journeys in 2024 and beyond. M

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MORE, MORE, MORE!

Tourism is sometimes said to be losing its “social licence”. Residents in many tourist towns share their spectacular surroundings with international and domestic tourists, but they need to receive more of the economic benefits that tourism delivers.

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hese problems are all real and crying out for solutions.

In calling for “more, more, more”, I am not suggesting we bury our heads in the sand and pretend these issues don’t exist.

Instead, I am suggesting whether growth – good growth, growth done well – might help to find solutions to these myriad issues.

I’m often asked what draws people to the hotel development sector, especially investors. The answer is this: “optimism”. Hotel owners are long-term travel bulls who believe travel demand is on a positive upward trend that shows no sign of ending.

Many regulators and tourism leaders in New Zealand talk an awful lot about ‘managing’ tourism when they mean ‘limits’, ‘quotas’ and ‘controlling demand’. The last government refused to commit to post-COVID growth targets, as if doing so would somehow contradict their favourite phrase that the tourism industry needed to “build back better”.

Looking at demographic data and changes, it seems crazy to think that

JAMES DOOLAN Hotel sector consultant at Fantail Advisory and Strategic Advisor to Hotel Council Aotearoa.

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New Zealand can somehow control or limit tourism. New Zealand will roar past the pre-COVID level of 3.9 million annual arrivals. Long-term growth is already baked in – the only question is what we do with it.

New Zealand has open skies agreements with more than 40 countries. Open skies agreements place few restrictions on available routes, number of flights or flight prices. It would be almost impossible for New Zealand to substantially modify or unwind this web of air service agreements, because to do so would massively impact our other exporting industries.

The best and most sustainable tourism destinations don’t focus on ‘controlling’ or ‘limiting’ tourism or raising taxes and prices so high that the hoi polloi stay away. Instead, they work out how to disperse more and more tourists across more dates in the calendar and more destinations.

Expansion and infrastructure improvement, paired with geographic and seasonal dispersal strategies – this takes hard work, foresight and capital,

but ultimately, it’s the only solution that stands a chance of working.

There are a few topic-starters for ‘more more more’ thinking – new approaches that could truly help New Zealand to grow back better after COVID. This includes MICE, a new international-standard resort destination, National Parks and how we reinvest in tourism.

There are two, almost three, international-standard convention centres in New Zealand’s three largest cities, so why not dedicate a lot more money towards event attraction and destination marketing? People attending day-long conferences in city centres are putting no strain whatsoever on our national parks.

Perhaps experiment with a novel and dedicated meetings and convention campaign. It’s time to move beyond the realms of our successful, nature-focused, 100 percent Pure branding and see what happens if we instead try and create more ways of conceptualising a trip to Aotearoa.

Simply put, we must do much more to build capacity, capability and

branding in the MICE segment.

The incoming National Party-led government is keen to get two lanes to the Far North, but is that a bold enough vision?

What would it take to develop a sustainable international airport in Northland in the next 10-20 years?

New Zealand should consider creating the right conditions for a much denser, beach-side destination than typical Coromandel holiday homes. It might take us to uncomfortable places, but where will the country’s version of Surfers Paradise or Las Vegas be?

A larger population means denser living and denser living means denser holidays – let’s not pretend that the next generation of Kiwis will grow up spending their summers in privately owned baches and cribs. There is nothing wrong with creating new mass-market resort destinations in our country. More people happily taking more of their domestic holidays at hotels is an idea we need to get used to and start planning for.

Seemingly crowded national parks cause a lot of angst. The most famous hiking trails are filling up, even though 10 percent of New Zealand’s landmass is national parks, which puts us in eighth place out of all countries globally. Suppose we want to keep trading on Aotearoa’s natural beauty and the great outdoors. In that case, surely, we need to create more activation of the public realm land – more walkways, DOC campsites, predator-free sanctuaries and privately operated concessions.

The public should consider new and ambitious ways to help the Department of Conservation pay for everything. This would mean more experimentation with priced attractions or innovative public and private amenity and accommodation development models.

I’m on record calling for much more to be reinvested into the Tourism industry. The hotel sector has recently indicated it is willing to consider new revenue-raising methods if designed in genuine collaboration with industry stakeholders.

When GST increased from 12.5 percent to 15 percent in 2010, annual GST from Tourism stood at $2.05 billion annually. In the year before COVID, annual GST

revenue from tourism had ballooned to $3.9 billion. Imagine if only the incremental annual growth beyond two billion had been earmarked, set aside and shared properly with local communities and reinvested into ‘managing’ tourism growth through improved infrastructure. The tourism industry would be radically different if that farsighted funding decision had been taken 13 years ago. This raises the question of whether the new coalition government has the vision to make brave tourism funding decisions in 2023.

When people tell you they want to control or manage tourism, ask them exactly what they mean for the entire country. Ask them what they plan to do if the airlines deliver five million, then six million, then seven million international arrivals to Aotearoa.

That is what will happen. Ask them to instead imagine a world where growth is inevitable. What does good growth look like? How can we do ‘more more more’ properly?

Tourism spreads wealth throughout the regions of New Zealand, creates meaningful employment and supports infrastructure and amenities that improve the lives of visitors and locals alike. The best and most interesting conversations around tourism happen when it is assumed, based on a lot of high-quality data, that growth is coming no matter what. Many New Zealanders have great ideas about what can be done to deliver ‘more more more’ in this sector. Those voices need to be a prominent part of the conversations around growing back better.

The global population is increasing, individuals are getting wealthier, technology is driving up travel demand and also removing the friction that once made travel harder, aviation is on a path towards decarbonisation in our lifetimes, and not even a global pandemic of a scale without precedent in modern times has permanently reduced demand for international travel.

This is a moment in time for New Zealand and a very exciting one.

There are problems to address, and there are riddles to solve, but the best answers will be found by doing ‘more more more’. M

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VIV BECK: TOURISTS A WELCOME SIGHT

As Auckland’s city centre prepares for another year, Heart of the City Chief Executive, Viv Beck, has shared her thoughts on what needs to be done for the future of the local hotel and tourism sector.

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hotel foyer full of people has a particular buzz – with people on holiday, attending conferences, and others coming to meet friends and business associates. Speaking personally, I love staying in hotels and happily grab any chance to do so, both locally and when travelling overseas. And during COVID, I found our beautiful city centre hotel lobbies could almost transport me to a far-off destination.

Seeing tourists back in hotels has been a sweet sight over the last year since our borders reopened. As the business association for the heart of our city, our focus is on supporting a successful city centre. Over the next three years we will see both the City Rail Link and NZ International Convention Centre open, and our vision is to be a vibrant, 24/7 international city that is loved by locals and visitors alike. There is a lot to look forward to, but we recognise

VIV BECK Heart of the City Chief Executive

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that there are some hurdles that need to be overcome to get there.

Overall, city centre metrics are trending positively, with spend in the 12 months ending September 2023 back to 90% of the same period in 2019. Accommodation and the Café and Restaurant categories came in at the top of international spending, which on average is around 20% of the overall spend here. Visitors are particularly loving the waterfront, the rooftop bars, and the events.

However, we are not yet through the challenges. During the year, I have been in a number of discussions with Auckland’s accommodation operators and consistently hear that one of biggest needs for the industry – and it rings true for the wider city centre - is simply to have more people here.

Events are critical to this. Auckland needs a strong pipeline of events confirmed beyond next year and we have been vocal in highlighting the need to secure funding to achieve this. The FIFA Women’s World Cup was good for the city, and whilst it’s a real blow that the Sail GP event will not take place in Auckland as planned in March, the World Choir Games scheduled for July will be a treat to behold. It is expected to bring over 10,000 participants along with their supporters right to the heart of Auckland.

With a bumper cruise season demonstrating the interest in visiting our country, we’re hopeful that the summer season will deliver positive news for our tourism and

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accommodation sector, along with our highly rated hospitality and unique experiences.

Along with our drive to bring more people here through our own destination marketing and events, we have been actively involved in work to improve safety. Locally, this includes a coordinated approach with NZ Police, Auckland Council, the private sector and our own safety programmes. And, after lobbying throughout the covid period, we are optimistic the new government will act quickly on calls for more police on the street and strengthening the cross-agency approach to deal with social issues.

Long term confidence in the city centre is evident with the number of developments underway or planned.

New businesses are opening and we’ve loved welcoming a number of new operators such as the Holiday Inn Express and the voco, as well as the JW Marriott. On the horizon, there are new hotels underway and/ or nearing completion such as the Intercontinental at No. 1 Queen Street, the Hotel Indigo on Albert Street, the Horizon by SKYCITY and the Raddison RED at 280 Queen Street.

All up a very impressive offering.

And with all of this new capacity coming online, it’s essential that we can grow the number of people visiting here, have more great events confirmed and address safety concerns to secure our place as a must-see and stay destination.” M

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AANZ INDICATED GROWTH FOR 2024

To stay ahead of the curve in the dynamic hospitality industry, it’s crucial to have the right support system. Accommodation Association New Zealand is dedicated to providing just that. As a member, you gain access to a range of resources, including a supportive community that understands the unique challenges of the accommodation sector.

1. YOUR VOICE - ADVOCACY AT THE HIGHEST LEVEL: The Accommodation Association represents the interests of its members at the highest levels of government and industry. This means that your concerns and perspectives won’t just be acknowledged but actively advocated for, shaping policies and regulations that impact your business.

Association Regional Managers provide localised assistance to address the unique needs and challenges of your specific region.

4. PROTECTION IN EMPLOYMENT MATTERS: Navigating employment matters can be complex and daunting. The Accommodation Association’s dedicated team is well-equipped to assist and advise on various employmentrelated issues, providing peace of mind.

2. HELP ON-DEMAND: Expert advice is available when you need it most. Whether via phone, email, or inperson consultations, the Accommodation Association is there to provide the guidance and support you need to navigate challenges, make informed decisions, and ensure the smooth operation of your business.

5. POWERFUL TOOLS FOR TRANSFORMATION: The Accommodation Association’s extensive resource library empowers you to streamline operations, enhance efficiency, and stay compliant with industry standards.

3. SUPPORT WHERE YOU NEED IT: The Accommodation

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6. EXCLUSIVE DEALS: Your membership is a gateway

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to exclusive partner deals that can help you save money and improve your bottom line. From deals with Accommodation management Software companies to business renovation partners.

7. UPSKILLING FOR SUCCESS: Continuous upskilling is a must in the hospitality industry. The Accommodation Association offers a variety of courses and programs designed to enhance your team’s skills and contribute to personal and professional growth.

8. NETWORKING AND COMMUNITY BUILDING: By joining, you become part of a community that shares your challenges, triumphs, and ambitions. The association facilitates this connection through local networks, events, conferences, and awards, providing opportunities to learn from peers, share experiences, and celebrate achievements together.

Becoming an Accommodation Association member is a strategic move that empowers you with the tools, support, and community needed to thrive in the competitive world of accommodation services. Register online today at accommodation.org.nz/s/ membership and unlock a wealth of resources to transform your business journey. M

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trends

KEY INSIGHTS OF INDUSTRY TREND

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The international tourism market has grown substantially in 2023, with a heavy focus on returning to pre-pandemic levels of business. While the past 12 months have seen a higher rate of hotel bookings for the industry overall, many larger hotel chains have announced major plans for the new year to pre-occupy 2019 levels of traveller interest.

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ccor announced its intention to continue to open a new branded property every six weeks in 2024. Most of these new openings will be across India, Africa, Turkey, and Middle Eastern markets. Vice President and Head of Mixed-Use for Europe, India, Middle East, Africa and Turkey for Accor, Daniel von Barloewen, said while luxury branded residences continue to play an important role in the global momentum of branded residences, there is an increased demand for lifestyle branded residential offerings.

“By the end of 2024, we will be operating more than fifteen branded residential projects in the region across the Accor and Ennismore brands. We have had record years of signings and openings for Accor globally recently, and our performance in the India, Middle East, Africa and Turkey region was a major contributor to this,” said von Barloewen.

Whilst almost 75 percent of Accor’s branded residential network resides in the luxury segment, the company’s premium brands have gained momentum and now account for 49 percent of projects under development. Accor plans to leverage its strong premium-tier brands to help development partners reach new 100%

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buyers and market segments.

Quest Hotels has continued its goal to open four new properties in New Zealand, as announced in its 2023/2024 master plan. Sustainability is a strong focus for the company heading into the new year, with such advancements as installing more EV chargers, solar panels and refillable toiletry dispensers. Quest Hotels has also launched a new initiative to explore how its suppliers operate and their sustainability approach. The company believe that small changes matter to the overall picture.

Ten new Quest hotels opened in 2023, with new locations planned for Whangarei, Hamilton, New Plymouth, Wellington and Dunedin.

Five more hotels are also planned for suburban Auckland areas.

Wyndham Hotels & Resorts has dedicated 2024 to furthering its rapidly expanding ECHO Suites Extended Stay by Wyndham brand.

More than 60 new brand properties have been pipelined for completion in the next year, with a majority based in the United States and Canadian markets. Chip Ohlsson, chief development officer for Wyndham Hotels & Resorts, said it was now the fastest-growing brand in the company’s portfolio.

“Since announcing ECHO Suites last year, we’ve seen unprecedented

interest from among the industry’s most successful extended stay developers, helping make ECHO the fastest-growing brand launch of the year,” said Ohlsson.

ECHO Suites is an ROIdriven design, allowing guests to accommodate for longer periods than in typical hotel settings. The brand has been targeted at families and business travellers and is specifically designed to resemble a more ‘homely’ approach to accommodation.

Hilton Hotels has based its plans for 2024 on guest survey responses, which signalled leisure, rest, and relaxation as the top demand for accommodation.

“In this new golden age of travel, travellers’ needs are changing, and we are always innovating to better serve our guests and be their first choice when they hit the road,” said Chris Nassetta, president and chief executive officer for Hilton.

A major trend identified by Hilton guests was the importance of personal wellness. The company has acknowledged that Generation Z has indicated a strong growth for travel, which is a reason to cater to its generational desires. Highlighting rest and wellness has surged in recent years following the COVID-19 pandemic, and the company has announced its commitment to involving products and brands aligned with comfort and relaxation to fulfil this need.

JLL Hotels & Hospitality Group has indicated an industry disconnect and uncertainty amidst strong tourism demand and macroeconomic headwinds. It also revealed that there will be significant growth in the Asia and Pacific region as all major markets have now re-opened, despite a tight labour market, rising energy costs, and the high cost of travel.

The company’s Hotel Operators’ Sentiment Survey 2023 explored the growing trend for leisure travellers within the region, which surpassed pre-pandemic levels by 20 percent in 2023. The survey also revealed that 77 percent of regional hotels should expect this number to grow in 2024. Nihat Ercan, chief executive officer for Asia Pacific at JLL Hotels & Hospitality Group, said most survey respondents were optimistic about total revenue exceeding pre-

pandemic levels in 2024.

“Leisure travel continued to drive demand in Asia Pacific in the first half of 2023. Concurrently, corporate spending has been under pressure.

Still, we’re witnessing a steady increase in bookings from leisure and business, supported by a growing number of major sporting and business events,” said Ercan.

The labour shortage in the Asia and Pacific region has led to increasing associated costs since 2022. By 2024, labour costs are expected to have increased by 10 percent to 20 percent compared to 2019. The survey also concluded that Stakeholders in the hotel sector are becoming increasingly aware of the need to embrace sustainability and broader Environmental, Social, and Governance (ESG) principles, with 65 percent of respondents implementing a carbon emission reduction plan. Ercan added that many properties within the luxury and higher end of the accommodation sector had also embraced the initiative.

Marriott International announced plans in mid-2023 to extend its affordable midscale lodging segment, following the recent success of its City Express by Marriott brand. The company announced it would launch a new brand within the sector after research indicated a strong demand in the market.

Marriott International President and CEO Anthony Capuano said that Marriott has long believed in having the right accommodations in compelling destinations at the right price.

“As consumers look for new, flexible accommodation solutions, Marriott was thrilled to announce plans to launch an affordable midscale extended stay offering to meet the needs of guests seeking long-term comforts at a moderate price point,” said Capuano.

The yet-to-be-launched brand, commonly called Project MidX Studios, is expected to be Marriott’s most affordable cost-per-room product brand, with a light operational cost model for owners and franchisees. The roll-out for the brand is also expected to have lower construction costs and a speed-tomarket design.

Marriott has also announced that its guests’ top three most important experiences were food and beverages, transportation, and cultural and localised experiences. The company has committed to catering to traveller’s needs to deliver on key industry trends and enhance its guest experience.

The commitments made by industry-leading brands will shape the foreseeable future of the international hotel industry.

With a key focus on wellness, affordability, and sustainability, the industry has geared towards future generations of travellers and the needs important to them. As 2024 rolls in, the forecasted growth for international and domestic travel will become more inclusive of higherquality accommodation for all budgets and prepare how travel and accommodation may look in future years. M

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from the COVER

Fast drying hair dryer, engineered for different hair types. No heat damage • Healthy, salon style at home, in hotels or in wellbeing spaces.

• Engineered for different hair types.

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he Dyson SupersonicTM hair dryer is fast drying, powered by the small, yet powerful Dyson digital motor V9, which spins at up to 110,000rpm – up to 6 times faster than other hair dryer motors. The size of the Dyson digital motor V9 allowed engineers to reposition the motor to the handle for optimum balance in the hand. Intelligent Heat Control measures air temperature over 40 times a second and regulates the heat. This prevents heat damage, to help protect your hair’s shine. Air MultiplierTM technology amplifies air by three times to produce a highpressure, high-veolcity jet of controlled air, for fast drying and precision styling.

After rigorously testing different hair types in our laboratories, we’ve engineered different attachments for the Dyson SupersonicTM hair dryer to style different types of hair. In addition to the new Flyaway Attachment, Dyson engineered attachments include the Gentle Air Attachment, Diffuser, Styling Concentrator and smoothing nozzle.

GENTLE AIR DRYER: Engineered for fast yet gentle styling for fine hair and sensitive scalps, while also helping prevent colour fade.

The gentle air dryer provides a softer, more diffused airflow whilst still allowing fast drying. Much like the Dyson AirwrapTM styler, this attachment takes advantage of the Coanda effect. The attachment manipulates the machine’s airflow to widen its path, delivering a gentle, cooler airflow to the scalp.

It does this by maintaining the same amount of energy as bare product through diffusing the air over a larger area. This allows users to have the benefit of using the product in the high flow and high heat settings.

By maintaining lower temperatures, the Gentle air attachment can help prevent against colour fade1, keeping your colour brighter for longer.

DIFFUSER: Dyson’s diffuser has been engineered for even diffusion to help define curls and reduce frizz. Dyson’s secondgeneration diffuser possesses a twotiered mesh system, creating its own

pressure environment within the head of the attachment. The mesh acts as a porous barrier dissipating the airflow. This results in an even distribution of low velocity airflow – enhancing and defining curls.

This attachment also has longer prongs.

These are designed to channel uninterrupted airflow to the roots of the hair. The prongs also scoop back on themselves. This directs hot airflow away from the scalp but still allows the airflow to dry the hair.

STYLING CONCENTRATOR: Fast, precise airflow for controlled styling, one section at a time. This is engineered for different hair types whether you’re looking to create a smooth, straight finish or a bouncy blow dry.

To enable a thinner, more precise airflow, it is now wider and thinner.

SMOOTHING NOZZLE: Dry and style your hair at the same time with gentle, low-velocity airflow.

Dyson Global Styling Ambassador, Peter Thomsen says: “As a professional stylist, a lot of my clients who travel increasingly want to prioritise their hair health, as well as looking and feeling amazing, wherever they are. For me, the Dyson difference creates an aspirational beauty experience for hotel guests, with hair styling tools that are engineered to protect natural shine with no heat damage.”

Dyson SupersonicTM hair dryer Origin in Black/Nickel. RRP: NZ$520.87 ex GST. Visit www.dyson.co.nz/for-business/hair-care/dyson-supersonic M

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WHAT A DIFFERENCE A YEAR MAKES

This time last year, we were preparing for a summer of unknowns.

The industry was still just beginning its recovery process and under some very real pressures. Tourism businesses were reestablishing relationships, navigating uncertainty, looking for staff, managing cost pressures and working from patchy information.

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REBECCA INGRAM Tourism Industry Aotearoa

t was thrilling in July to mark the first anniversary of our borders re-opening to all countries. It was a moment to pause and reflect on how far we had come. As it turned out, the summer was better than expected for many but variable for others who suffered from the impacts of severe weather.

In May, our major tourism trade show, TRENZ, returned with a bang, and during winter, the FIFA Women’s World Cup brought us some real cheer, drawing many thousands of overseas fans.

Workforce recovery was an immediate challenge, and while our latest workforce survey suggests that about half of tourism businesses are still looking for staff, it is a considerably better picture than last year.

Now, we find ourselves preparing for our second summer of recovery.

I’m the first to admit that forecasting a tourism summer is an imperfect science – everyone will have their own recovery story. But it seems likely that we will be around 80 per cent of pre-covid levels this year.

Our visitor satisfaction rates are

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high, and the most recent Kantar survey a few months ago found that 90 percent of Kiwis also believe that tourism is good for the country.

Pre-COVID, tourism was the country’s biggest export earner, generating $41 billion in GDP, and although that figure is also recovering, we are doing well. Spend figures released in late November show that total tourism spending is as strong as pre-pandemic levels, boding well for the economy as the tourism industry heads into its second summer of recovery.

While we benchmark recovery to pre-COVID, we also look forward to it.

A highlight in the tourism calendar is our annual one-day Tourism Summit Aotearoa. The theme of the Summit was Ready or Not! Technology is continually changing our lives, and it’s changing tourism.

The ability to reach new customers will continually change. New technology like AI and VR will enable you to work smarter, and it’s likely to dramatically change how visitors buy and engage with travel and experiences.

Several media outlets have picked up on the robots starting to appear in our hotels. However, as Les Morgan of Sudima Hotels stressed in his presentation, there’s no replacement for human interaction in tourism.

But the launch of Tourism 2050 – A Blueprint for Impact at the Summit signalled an industry leaning into the future.

Having an industry strategy is critical. It allows the industry to rally around a shared vision and directs our efforts to those key actions that OWNED

will shape the industry that we want and choose.

Our vision is for a tourism industry that delivers strongly and positively for Aotearoa, New Zealand, our people, our economy, and our environment. The tourism of the future will not look like the past.

The Blueprint canvases the global and local factors that will pull and push the way tourism develops here and articulates how we will proactively respond to mature our tourism offering and impact.

In our new strategy, we have 10 Actions that we believe can make game-changing advancements between now and 2030 and position us well for the next 30 years. I encourage you to read it and consider how your business can make a difference in the future.

This year marks TIA’s 70th anniversary. TIA has 1200 members for whom we advocate, problem solve, partner, connect and champion – often behind closed doors.

We represent all sectors of New Zealand’s large and diverse tourism community – which means we can do what no single business or association could do independently.

We enable members from all parts of the industry to connect and collaborate on policy and strategic directions, ensuring that the industry’s voice is strongly articulated and heard.

This year, we have made submissions on a variety of policy and legislative processes, including the Royal Commission of COVID lessons learned, the Health and Safety at Work (Adventures Activities) regulations, EV Charging Strategy, Auckland Council’s proposed budget cuts for Tataki Auckland Unlimited and others.

As the new government takes form, TIA will be briefing Ministers on the industry’s aspirations for the future, including the need for a more fit-for-purpose funding mechanism for the industry. Membership of TIA strengthens those efforts and enables a unified voice as we strive for a prosperous industry future. If you’re a member of TIA, we thank you for your membership.

To all readers, we wish you a happy and prosperous summer season. Go well. M

category LISTINGS

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technology

POWERS OF MODERN TECHNOLOGY

As global travel is poised to continue its robust growth, many international hotel chains have announced their strategy to deliver the best experiences for guests. This includes a key focus on online and onsite technology and security operations. The strong desire for modern measures has come off the back of a challenging year for the hotel industry, which has benefited enormously from using technology in day-to-day operations.

T

he presence of Artificial Intelligence in the hotel sector is expected to grow in 2024, with many hotels adopting AI technology throughout hotel properties and online. Modern AI technology will allow guests to personalise their experience while being an asset to hotel businesses for its data analytics.

Transitioning to ‘smart hotels’ will be an essential requirement for hotels in 2024, with the integration of the Internet of Things (IoT) growing in

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popularity throughout the industry.

Whether through smart mirrors displaying various news and weather reports or voice command window blinds and lighting control, IoT technology has become necessary for the modern traveller. IoT technology can make the experience more convenient for guests while being energy-efficient for hotels focussed on sustainability. IoT technology has also increased operational efficiency and improved guest control.

Over the past three years, contactless technology has become ever-present in hotels due to the Covid-19 pandemic. From digital keys accessed through smartphones to contactless payment, implementing contactless technology has been a crucial adjustment for hotels, especially for health and safety reasons.

Eco-friendly practices have become a priority for hotels in 2023, with further innovation expected for 2024. Technology has allowed the reduction of a hotel’s carbon 100%

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footprint whilst servicing everything from wastewater management to operational cost savings and its appeal to eco-conscious travellers.

Robotics has seen a surge in popularity for hotel use, becoming essential to such services as cleaning, room delivery, and food and beverage locations. Using robotics and automation has also become a unique guest experience, providing a point of difference to typical hotel functionalities.

Hotels are investing in cybersecurity measures to protect guest data. In 2023, a plague of cyber attacks and security threats crippled the industry, resulting in new innovative measures to increase guest trust within the hotel and as a safety net should it be needed. As a recent threat to the industry, 2024 will be a crucial time for hotel owners to consider the risk of cyberattacks to guests and how to prevent such activity from happening.

Major hotel brands have implemented new features and

services to stay current with technological advancements.

Hilton Hotels and Resorts has announced new technology initiatives for its guests travelling for business. The Hilton for Business programme targets small to mediumsized businesses, including a new website, programme management, rapid onboarding, and specifically designed benefits for businesses. This announcement followed a year of implementing new services to cater to the needs of business travellers, including the introduction of Spark

by Hilton and Project H3 by Hilton.

Hilton continued the rollout of its new cloud-based Property Engagement Platform to speed up computed-based transactions, reduce guest wait times, and increase interaction between guests and staff.

The platform has balanced the use of technology with in-person service, which was recommended to enhance the guest experience.

According to a recent survey by Hilton, 56 percent of guests said they would like an easier or “frictionless” guest experience. The Property Engagement Platform has enabled Hilton to streamline operations, address guest and staff member needs, and identify cost efficiencies within one platform that can be scaled worldwide. The platform has also been designed to prevent technological and billing errors.

Accor introduced a new online service to create ease for guests who have checked out and are heading to the airport. In partnership with technology company Alltheway, the new solution will enable guests’ baggage to be delivered directly to the airport whilst they move around freely. Since its inception in 2022, the service has been trialled at Accor’s Paris properties. It is connected to kiosks located at airport terminals and hotel lobbies, as well as connecting to Accor’s guest app.

IHG launched a new platform for guests to customise room preferences, including floor level or specific room views. The reimagined booking experience is set to enhance IHG’s booking process for guests, especially as the trends for custom holiday

accommodation and the demand for a simpler booking process continue to grow. The idea for the new platform was to allow guests to take more control over their booking.

Chief commercial and technology officer at IHG Hotels & Resorts, George Turner, said it was important to offer guests the opportunity to use innovative technology when selecting their accommodation to cater to every requirement.

“By leveraging the company’s nextgen cloud solutions, we are setting a new standard in the industry, ensuring guests have the power to curate their perfect stay with ease.”

The new platform aims to reach its full potential in 2024, with nearly 80 percent of existing IHG properties adopting the new service. It has also included features previously used on IHG’s app, notably food and beverage services and customised amenities.

Due to its focus on providing enhanced guest experiences, guest spending has accelerated by an average of $22 per room each day, with the company’s luxury brands enduring a rise of an additional $41 on average.

Technology has proved to be an invaluable asset to the hotel industry.

In 2024, technology will become a must-have for any operator, especially as it has become a part of guest’s everyday life. Staying up-to-date on the latest technological trends will have great benefits for owners, and positive guest feedback. M

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technology

ENGINEERED FOR HEALTHIER HOTEL STAYS:

PIONEERING DYSON TECHNOLOGIES

With 30 years of innovation and disrupting categories backed by a uniquely Dyson approach to science, Dyson’s pioneering technologies are engineered to solve the problems that others ignore, creating more hygienic hotel spaces and healthier hair styles for guests.

PURIFICATION:

Dyson purifiers automatically sense and capture indoor pollution such as ultrafine dust, allergens and gases then project purified air to every corner of a hotel lobby or guest room. Conventional ventilation, air circulation and air conditioning systems in hotels may not have adequate HEPA filtration. Dyson’s latest purifiers are engineered to provide high-quality filtration and powerful projection to support existing HVAC systems and provide cleaner, purified air throughout these spaces. The Dyson Pure CoolTM purifying fan reveals the indoor pollution you can’t see – new LCD display reports pollutants in the home in real time, and then react

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automatically using a unique Dyson algorithm. It features a 360 degree fully-sealed filter system combining an activated carbon filter to remove gases, and a Glass HEPA filter that captures 99.95% of fine particles such as microscopic allergens and pollutants as small as 0.1 microns.* Air MultiplierTM technology and new 350o oscillation project and mix purified air around the whole room to purify every corner.

Evan Stevens Head of Engineering for Dyson Environmental Control said: “At Dyson we develop machines for real people and real homes, creating technology that works well in the test lab but more importantly OWNED

doing what they’re expected to do in a real-world setting. To clean the air at home, a purifier needs more than a filter. It needs to automatically sense pollution, capture gases and ultrafine particles, and project clean air to every corner of the room. The Dyson Pure CoolTM purifying fan does all of this, allowing it to automatically clean a whole room properly.”

PRODUCT: Dyson Pure CoolTM purifying fan. RRP: NZ$912.17 ex GST. Visit www.dyson.co.nz/for-business/airtreatment/purifier-cool * Tested for filtration efficiency (EN1822) at 0.1 microns.

FLOORCARE:

The Dyson Gen5outsizeTM in Prussian Blue / Rich Copper is Dyson’s most powerful HEPA cordless vacuum, providing an effective and efficient solution for larger spaces, facilitating a fast and effective deep clean in all areas of the hotel. A 25% wider cleaner head, 150% larger bin and swappable battery for up to 70 minutes runtime delivers quicker cleans in larger spaces such as public area housekeeping. Optimised for deep cleaning in larger homes, the new Dyson Gen5outsizeTM is powered by the new fifth generation Hyperdymium motor, delivering 250 air watts of powerful suction to remove both large debris and microscopic dust from the home. The machine features a fully sealed, whole-machine HEPA filtration system to capture 99.99% of particles as small as 0.1 microns**, as small as diesel soot.

Charlie Park, Vice President of Floorcare at Dyson, says: “The best filter cannot provide clean air if there is an opportunity for dirty air to leak out of the machine – so our engineers worked hard to ensure that all our Dyson vacuums have whole-machine filtration. In our Dyson Gen5outsizeTM vacuum, we went a step further with HEPA filtration to ensure that even microscopic particles as small as 0.1 microns remain trapped in the machine.”

PRODUCT: Dyson Gen5outsizeTM in Prussian Blue / Rich Copper.

RRP: NZ$1,520.87 ex GST. Visit www.dyson.co.nz/for-business/vacuum-cleaners/dyson-gen5 ** Filtration tested against ASTM F3150, tested in Boost mode.

Capture rate may differ depending on actual environment and the mode.

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AIR & ODOUR MANAGEMENT NZ LTD 25 Ra Ora Drive, East Tamaki, Auckland 11 Lunns Road, Middleton, Christchurch T: 0800 266 469 M: +64 27 643 3750 E: sales@aomnz.co.nz www.aomnz.co.nz

Applying Science to Kitchen Exhaust COMMERCIAL KITCHENS AIR POLLUTION AND ODOUR MITIGATION SOLUTIONS

Electrostatic Filters

UV Treatment

SS Hoods

SS Baffle Filters

Ozone Generator

Service

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ASTRO HOSPITALITY LTD 373 New North Road, Kingsland Auckland 1021, New Zealand T: 0800 466 866 E: hello@astro.net.nz www.astro.net.nz

THIS IS THE SHAPE OF EFFORTLESS

Achieving success lies in meeting customers’ expectations and grounding them in reality by delivering products that satisfy business needs. This is how Line 6000 creates a new concept of laundry: by providing the very best in terms of ergonomics, savings, care for the environment and overall consumer experience, in a virtuous circle with brilliant results.

Easier, Healthier, Safer

Real-Time Solutions

Long-Term Savings

Outstanding Productivity

41 Trugood Drive, East Tamaki, Auckland T: +64 9 274 9324 or E: sales@elsnz.co.nz www.elsnz.co.nz

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HOSPITALITY & HEALTHCARE SUPPLIES BELGOTEX INTERNATIONAL CARPET & FLOORING 25 Leslie Hills Drive, Riccarton, Christchurch 8011, New Zealand Contact: Jill Jarvis M: +64 274 594 598 E: jill@belgotex.co.nz www.belgotex.co.nz

61-63 McAlpine Street, Wigram www.blstringer.co.nz Christchurch 8042, T: 0800 0800 807New 126 Zealand T: 807 126 T: 0800 807 126 E: info@blstringer.co.nz E: info@blstringer.co.nz E: info@blstringer.co.nz 61-63 McAlpine McAlpine Street, Street, Christchurch Christchurch 61-63 www.blstringer.co.nz Bathroom Bathroom

BEDROOM BEDROOM

kitchen kitchen & & dining dining

paper paper product product

cleaning cleaning & hygiene hygiene &

Laundry Laundry bags bags

APPAREL APPAREL

Non-slip Non-slip mats mats

miscellaneous miscellaneous

• NEC PBX, Guestroom Phones • ANTlabs and Nomadix Guest WiFi Gateway solutions • FCS housekeeping, workflow, engineering, and incident management solutions • INNCOM by Honeywell HVAC and Lighting Control • dormakaba and MIWA RFID locks • Safemark Safes • Bartech Minibar Solutions • Hospitality IPTV • Housekeeping Service and F&B delivery Robots

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ELECTRICAL AND FIRE COMPLIANCE

Latest infrared thermal imaging technologies • Thermal Imaging testing procedure

ETS use the latest Infrared thermal imaging technology to ensure that the latest procedures and methods are employed. Additionally, all ETS Thermographers are Catergory 1 qualified..

• Cost savings

Infrared Thermography can detect potentially serious faults before they have a chance to develop.The Thermography report identifies the exact area of the fault so no time is wasted using elimination processes. Cost savings are made if the procedure is used as part of a regular preventative maintenance program.

• Thermal Imaging Applications

Using infrared Thermography as a diagnostic tool is a condition monitoring technique that measures the radiant heat pattern emitted from a body, such as building structures or plant and equipment.This technique will generally determine the regions or points of increased or reduced heat emissions, which can indicate the presence of a fault.

0800 30 49 59

www.electricaltesting.co.nz hotelmagazine.co.nz 27

ARCHITECTS + INTERIOR DESIGNERS • 825 Colombo Street, Christchurch 8013, New Zealand • Level 9, 43 High Street, Auckland 1140, New Zealand Contact: Richard Dalman T: +64 3 366 5445 E: design@dalman.co.nz www.dalman.co.nz

Four Points by Sheraton Auckland, Lobby

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14 Oxford St, Richmond Nelson 7020, New Zealand Contact: Clare Davies T: +64 27 447 6386 E: clare@capstonehotels.co.nz www.capstonehotels.co.nz

Kia ora, Come and discover our new Huia Skin + Care products.

They are 100% made in Aotearoa and 5% of the cost of these goes to Forest & Bird to help protect endangered species.

You know how to use the products, but if you are anything like us, you’re a bit nervous about using the te reo Maori product names.

Well, meet JP. He’s going to teach you some te reo Māori. https://www.healthpak.co.nz/huia-skin-care-meet-jp

Confidence is key, Give it a go!

P: 09 579 6268

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E: sales@healthpak.co.nz www.healthpak.co.nz hotelmagazine.co.nz

31-33 Ruskin Street, Parnell 31-33 Ruskin Street Auckland, 1052, New Zealand Parnell, Auckland Contact: CatherineBell Bell Contact: Catherine T:T:64+6421471973 09 377 8925 E: sales@epicurean.co.nz sales@epicurean.co.nz www.epicuretrading.co.nz www.epicuretrading.co.nz

1/10 Gladstone Road, Castle Hill, Sydney 2154, Australia Contact: Damian Lyons T: +64 21 240 4959 E: damian.lyons@electricaltesting.co.nz www.electricaltesting.co.nz

Peace of mind is everything

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Make first impressions better NEW Green spaces that create inviting environments for residents, guests or customers are crucial whether you manage sporting fields, golf courses, parklands, facilities or private property. Achieving the desired results is simple with Husqvarna by your side, and now with new EPOS technology it’s even easier to experience outstanding results, reliability and lower emissions. With virtual boundaries, the possibilities are endless.

✓ High quality finish

✓ Reliable and cost efficient

AM550EPOS Up to 10,000m2

CEORA™ Up to 75,000m2

✓ Sustainable solution

Speak to your Authorised Husqvarna Elite Automower® Dealer today.

LEARN MORE

REVOLUTIONISE YOUR HEAT AND EAT OFFERING WITH MENUMASTER Menumaster delivers speed, efficiency, strength, and durability – which is why it is the microwave oven of choice for fast food chains, service stations, supermarkets, convenience stores, cafés and restaurants.

Comprising a complete range of commercial microwave and accelerated microwave, convection, infra-red ovens designed to meet the needs of the most demanding hot food serving environments.

STOCK AVAILABLE IN OUR AUCKLAND WAREHOUSE

For more information call 09 444 9078, email sales@cooktech.co.nz or visit www.cooktech.co.nz

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Ideal for Small and Medium-sized Facilities

Navigating Safely in Complex and Dynamic Environments

•650mm Min. Passable Height •520mm Min. Passable Width

•Smart Obstacle Avoidance •Real-time Localization

Fitting Varied Floor Types

Providing On-Demand Cleaning

•Floor Type Recognition •4 Cleaning Modes

•Remote-control App •Self-service Docking Stations •Auto Spot Cleaning

KEY FEATURES ALL-IN-ONE FLOOR CLEANING: Integrates vacuuming, scrubbing, sweeping, dust mopping FLOOR TYPE RECOGNITION: Identifies flooring types and automatically adjusts brush height to protect flooring materials ZERO-DISTANCE EDGE CLEANING: Able to clean along the edges at zero distance, leaving the edges spot-free AUTO SPOT CLEANING : Autonomously performs spot cleaning where waste is detected, bringing up to 400% efficiency improvement STRONG PASSABILITY: Able to pass through aisles as narrow as 520mm and as low as 650mm MINIMAL HUMAN INTERVENTION: aired with docking stations for automatic power charging and/or water refill and discharge

SUPERB PERFORMANCE IN A BROAD RANGE OF APPLICATIONS: Workspaces | Retail Stores | Apartments | Hospitals | Schools | etc.

Low Pile Carpet

Natural Stone

Artificial Stone

Ceramic

Hardwood

Concrete

PVC & Vinyl

Epoxy

www.modetechnology.co.nz I Jessica Haines, General Manager I jessica@modetechnology.co.nz I 0272600071

120 Hugo Johnston Drive, Penrose Auckland 1061, New Zealand Contact: James Kennedy-Grant T: +64 9 579 6268 E: info@healthpak.co.nz www.healthpak.co.nz

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BRUCE MOORE ENTERPRISES LTD PO Box 302 456, North Harbour Auckland 0751, New Zealand Contact: Leon Tabb E: info@poolchemicalsdirect.co.nz T: +64 220 401 084 www.poolchemicalsdirect.co.nz

55 Longhurst Terrace, Cashmere, Christchurch 8022, New Zealand Contact: Bruce Moore T: +64 3 332 8899 E: bruce@bma.co.nz www.propress.co.nz

2/ 18 Arklow Lane, Stanmore Bay, Auckland 0932, New Zealand Contact: Sean Paterson E: sean@sapsltd.nz M: +64 210 230 4235 www.sapsltd.nz

SPECIALIST SUPPLIER OF BEAUTIFUL ACCESSIBLE BATHROOM FITTINGS

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114 Swanson Road, Henderson Auckland 0610, New Zealand Contact: Geoff Edwards T: +64 9 836 2818 E: sales@serviettes.co.nz www.serviettes.co.nz

Sealy beds are orthopaedically designed to provide a superior sleep experience - combining comfort, support and durability.

SEALY NEW ZEALAND LIMITED 24 - 30 Lake Road, Northcote, Auckland, 0627 PO Box 36-565, Northcote, Auckland, 0748 Phone: 64-9 481 0700 | E-mail: contract@sealy.co.nz www.sealy.co.nz/commercial

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UNIVERSAL & ACCESSIBLE

BATHROOM DESIGN Beautiful Made

Avail Design

Calibre Collection Brushed Brass

Avail Design

Calibre Collection Brushed Gold

AVAIL DESIGN

Including toilet roll holders, robe hooks, toilet brush units, shelves/rail unit, towel rails & tapware.

Avail Design

Calibre Collection Brushed Brass

CHROME BRUSHED GUNMETAL BRUSHED NICKEL BRUSHED BRASS BRUSHED GOLD BRUSHED BRONZE MATT BLACK NZS:4121 COMPLIANT • T Shower Rail • 750 x 750 Rail • 800mm Shower Seat

Email: info@sapsltd.nz or call: 021 0230 4235

www.universalbathroomdesign.nz

18 Noel Burnside Road, Wiri Auckland 2025, New Zealand Contact: Vikram Nagpal T: +64 9 277 4557 E: commercial@slumberzone.co.nz www.slumberzone.co.nz

Protect-A-Bed® Mattress and Pillow Protectors

BugLock® Mattress and Bed Base Encasement

Contact Justine Burnnand for commercial quotes

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Unit F3, 27 - 29 William Pickering Drive Rosedale Auckland 0632, New Zealand Contact: Edwin Saldanha T: +64 21 028 537 53 E: marketing@staah.com www.staah.com

021 755 484 Justine.burnnand@sleepcorp.co.nz

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Pillows

Fresche® Naturally Derived Fabric Sanitizer

17 Allens Road East Tamaki, 2013 Auckland, New Zealand

Sleepyhead is New Zealand’s largest and most trusted bedding brand.

The Sleepyhead Commercial range is fully designed and manufactured in New Zealand for optimum comfort and durability for a great night’s sleep.

Phone: 0800 753 377 Email: commercial@sleepyhead.co.nz www.sleepyheadcommercial.co.nz

1 202 Beds

2 202 Beds

Montre Vue Estate, 1160 State Highway 12, Maungaturoto, Northland, 0547, New Zealand Guestroom and housekeeping supplies and equipment T: 0800 277 225 E: sales@starlinegroup.co.nz www.starlinegroup.co.nz

52 Pavilion Drive, Mangere, Auckland 2022, New Zealand T: 0800 935 714 E: info@stoddart.co.nz www.stoddart.co.nz

Procurement & Hotel Design Specialists

34-36 Honan Place, Avondale Auckland 0604, New Zealand Contact: Kayla Wheat T: +64 9 828 1079 E: sales@titanfurniture.co.nz www.titanfurniture.co.nz

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57 Customs Street East, Auckland Central, Level 2, Auckland, Region, 1010, New Zealand Contact: Rezharco Doria T: 093792479 E: reg@y6.co.nz www.y6.co.nz

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The Source Co. provides a comprehensive service for Furniture Fittings & Equipment (FF&E) and Operating Supplies & Equipment (OS&E) purchasing, manufacturing, logistics & project management to the hospitality, aged care, apartment and intuitional accommodation sectors throughout New Zealand and the South Pacific.

Our experience in hospitality and construction management, combined with our global network of trusted supply partners ensure we can collaborate with designers, operators and owners to deliver superior quality FF&E and OS&E. From concept to reality. On time, to budget, with exceptional service.

FURNITURE FITTINGS & EQUIPMENT From room case goods to bathroom vanities to public furniture and everything in between, The Source Co. supply the complete range of FF&E. We supply Case Goods including wardrobes, mini bars, luggage racks, TV units with a range of timber veneer, high pressure laminates, quartz stone and upholstered materials to meet your brief.

OPERATING SUPPLIES & EQUIPMENT From customised room amenities, to electronic safes, to glassware and crockery, through our global supply partners, The Source Co. can provide owners and operators with bespoke OS&E that enhances their guest experience.

CONCEPT TO REALITY Whether your goal is to have your FF&E delivered on time, on budget, create a new look or improve an existing product, with our wide array of trusted suppliers, The Source Co. can assist with all your FF&E needs from concept to reality.

CONTACT US

North Island

www.thesourceco.co.nz

Mike Peffers | Director m: +64 27 777 6567 | e: mike@thesourceco.co.nz

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WHAT WE SUPPLY FF&E • Room Joinery • Vanities & Stone • Mirrors • Blinds & Curtains • Public Furniture • Outdoor Furniture • Headboards • Bed Side Tables • Room Furniture • Artwork • Glass Shower Screens and Doors • LED Mirrors

South Island Grant Harris | Director m: +64 27 558 6503 | e: grant@thesourceco.co.nz

OS&E • Room Amenities • Glassware • Crockery • Room Appliances • Bedding • Cleaning Equipment • Recycle and Rubbish Bins

column

B&B OPERATION IS NOT FOR THE FAINTHEARTED

Our hosts literally live in their business, welcoming visitors into their homes where they share conversations and meals. Spouses frequently work together in the B&B, sharing hosting, catering and cleaning duties.

ANN MARIE JOHNSON Bed and Breakfast Association New Zealand

I

n case this all sounds like hard work, B&B hosts also enjoy the opportunity to build their own business and share their special parts of Aotearoa, New Zealand, with interesting guests worldwide.

This summer marks our second season since our borders reopened.

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It has been exciting to see B&B properties coming out of their pandemic hibernation, as well as new operators joining this valuable sector in response to the return of our international visitors.

The 2022-23 season was on track to be a brisk return to business

until weather events in several North Island regions disrupted expectations of a ‘guest-packed summer’ for some. However, it was a very positive season for many hosts around the motu.

The current season is well underway, and many are expecting their best season ever – even better than pre-Covid!

At a time when overall visitor arrivals from most markets are still around 70% of 2019, this business level in the B&B sector bodes well for New Zealand’s efforts to attract high-value visitors. Hosted bed and breakfast properties appeal to the high-value market who want to enjoy a genuine Kiwi hospitality experience that is often the only opportunity for international guests to chat with a local.

Bed and breakfast businesses often operate under the radar as to

their importance in our tourism industry. Still, all hosts add greatly to a region’s visitor offering and are wonderful ambassadors, adding bespoke local manaakitanga to their homes. Bed and breakfast operators are highly valued in hosting international visitors by the inbound tourism sector.

We hope the new Government will support the wider tourism industry’s efforts to secure sustainable and equitable funding for essential projects like destination management and improvements to tourism data and research. Without secure funding, tourism will continue to struggle to reach its full potential in what it can achieve for New Zealand and our communities.

We are also keeping a close watch on efforts by councils around the country to regulate short-term rental accommodation amid concerns it is contributing to rental housing shortages. Councils also want to ensure short-term rental accommodation meets quality and safety standards and potentially pays commercial rates.

We say that stronger regulation of short-term rental accommodation is required to ensure quality and safe accommodation and to protect the reputation of the wider accommodation sector in New Zealand.

We believe a consistent national approach to such regulation is desirable, rather than different approaches in every region. But we also want to ensure that, in

their efforts to exert more control over non-hosted accommodation providers, councils do not inadvertently harm the many highquality B&Bs that are attracting valued visitors to their communities.

Hosted B&Bs are not contributing to the rental accommodation shortage and operate to high standards.

BBANZ has a rigorous assessment programme of its own and works with its members to get every single property Quality Assessed. All current health and safety protocols are followed by our members, who must comply with council regulations covering the number of guests they can accommodate and food safety rules.

Most BBANZ members aim for high levels of environmental sustainability and are dedicated to protecting and enhancing the beautiful destinations they share with visitors. As a sector, we will continue supporting important tourism industry initiatives like the New Zealand Tourism Sustainability Commitment and the Tiaki Promise and encourage members to adopt them in their businesses.

It’s been a tough few years for the bed and breakfast sector. Still, we are definitely feeling positive about the future and our role in providing outstanding, high-quality, personalised experiences for both international and New Zealand guests. M

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CATERING THE CRAVINGS Contributing to the overall guest experience, Mini Bars provide guests with convenience and comfort, as well as an additional way for accommodation providers to generate extra revenue. At the turn of the calendar year, explore new ways to freshen up in-room offerings with a selection of vibrant flavours and innovative products, whilst keeping up with food and beverage trends at the same time.

TASTE OF THE TROPICS

Straight from Dole’s famous pineapple plantations comes delicious Dole 100% Pineapple Juice, in a convenient 240ml can. Its sweet, tropical flavour is bound to be a hit with your guests. A versatile option for mini bars where space is limited, it can be enjoyed with breakfast or at the end of a busy day; it’s refreshing on its own and can be used as a mixer. Plus, Dole 100% Pineapple Juice is a good source of Vitamin C, has no added sugar and is free from artificial flavours, colours and preservatives.

For more information or a sample, please contact Emma-Jane Taylor: ej.taylor@pave.co.nz or phone 021 995 001

CRACKLING BLISS: THE IRRESISTIBLE ALLURE OF READY-TO-EAT PORK CRACKLE Introducing Mr. Hamfreys Pork Crackle—a crispy delight now available in convenient 25g snack packets featuring Himalayan Salt, Smokey Bacon, and Bacon Bites Flavors. Gluten-free, not fried, and with no preservatives or artificial flavours, this Aussie-made snack boasts over 70% protein, making it keto-friendly. “Crackling Bliss: Ready-to-Eat Pork Crackle,” captures the essence, while the subtitle, “Satisfy Snack Cravings with Crunchy Perfection,” sets the tone. Guests will be treated to the revolution of this savoury delight, highlighting its flavours, health benefits, and versatile uses. —no cooking required—and let the symphony of flavours elevate your guests snacking experience.

For a list of our distributors, please contact info@alliancetrading.co.nz / sjoubert@alliancemarketing.co.nz

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REMARKABLY DELICIOUS CREAM LIQUEUR ALTERNATIVE

Remarkable Cream raise the bar for Cream Liqueurs by employing less sugar, with more fresh cream and real ingredients such as Guatemalan Coffee.

The result is a superior taste and texture that’s hard to replicate delivering a pure indulgence in a conveniently sized 250ml aluminium bottle. Available in our 4 classic Remarkable Cream flavours: Original Butterscotch, Dark Chocolate, Rum Espresso, or Raspberry White Chocolate.

For more information or to become a stockist, contact Remarkable Cream at hello@remarkablecream.nz or 0800 123 464, or visit remarkablecream.nz/

PERFECT FOR MINI BAR

Molly Woppy’s range of NZ made cookies have been proudly crafted using local and ethical ingredients since 2001. Their individually wrapped cookies are perfect for minibars available in a 24g small and 68g large, while their catering packs are great for events and meetings. With gluten-free options available they make it easy to cater for everyone.

For more information or a sample, please contact Kama Rimmer: kama@mollywoppy.co.nz or phone 022 060 6462 / 09 828 6095 www.mollywoppy.co.nz

LOW SUGAR, NATURALLY BREWED FLAVOURS, THE PERFECT SOFT DRINK OR ALCOHOL REPLACEMENT OFFER Dilmah Low Sugar Tea sodas are unique and hand-crafted to produce sophisticated and perfectly balanced sparkling tea sodas. Natural brewed flavours Tropical Hops, Yuu & Elderflower & Brewed Ginger & Lemon with No Stevia make Dilmah Low Sugar Tea Soda the perfect soft drink or alcoholic beverage replacement this summer.

Contact Mark Freeman at Mark@ANZ.MJFBeverages.com or +64 27 836 2977 or email info@dilmahdrinks.co.nz for listing deals, support and hotel industry specials.

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LOW CALORIE, NO STEVIA & REAL TEA, PERFECTLY REFRESHING FOR THE MINI BAR

Dilmah Iced tea brings the healthy plant-based goodness of 100% Ceylon tea, crafted with natural flavours and no stevia. Refreshing and revitalising flavours of Peach, Lemon, Blood Orange & Pink Grapefruit & Rosemary.

Contact Mark Freeman at Mark@ANZ.MJFBeverages.com or +64 27 836 2977 or email info@dilmahdrinks.co.nz for listing deals, support and hotel industry specials.

YOUR DAILY DOSE OF GUT HEALTH

Kefir Soda is a traditional sparkling probiotic from The Wild Fermentary, fermented in harmony with the magical world of microbes. Delicious on its own and perfect as a low sugar mixer. Available in four awardwinning flavours: Lemon Manuka, Ginger, Berry Blush, and Beet & Berry. 300ml & 750ml. www.thewildfermentary.co.nz Order via Upstock or contact orders@thewildfermentary.co.nz

CRUNCHY AND DELICIOUS

Discover the incredible flavour of Pringles stacked potato chips. Our chips are uniquely shaped and perfectly seasoned.

Experience the irresistible crunch and delicious flavour in every bite!

Available in a range of flavours and pack sizes. Once you pop, the fun don't stop!

STEP INTO THE WORLD OF DELICIOUS REBELLION WITH BOOTLEG FOOD CO

Transform your mini-bar offerings with Bootleg Jerky Co.'s premium range of NZ Made beef jerky. Born from a rebellious spirit in the heart of New Zealand, our jerky is a symphony of authentic flavors and unrivaled quality. Made from 100% prime, grass-fed NZ beef, free from artificial ingredients, nitrates, and MSG, our jerky is the real deal! From our bold O.G to the tantalizing Sweet Heat, each variant is gluten-free, making it the perfect inclusive option for all your guests. Stock Bootleg Jerky in your mini-bar, and offer a snack that’s all beef, no bull – a true testament to quality and flavor!

BOOTLEG FOOD CO. 184 Station Road, Penrose, Auckland 1061 Email: holler@bootleg food.co.nz or call 09 218 4885 www.bootleg food.co.nz

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ORIGINAL, CRAFT AND SUGAR-FREE

After having been recognized as the iconic water of fine dining, S.Pellegrino introduced a real revolution where the sparkling bubbles of its mineral water encounter intriguing Mediterranean flavors.

This is how S.Pellegrino ESSENZA was born: a range of sparkling flavored water that will accompany casual dining occasions, with a new and exciting taste experience. S.Pellegrino ESSENZA is created with 100% natural ingredients, contains zero calories and no artificial flavors, and is thought for those informal and spontaneous dining moments with friends and family. Three different flavors characterize the range in New Zealand, offering a creative blend of Mediterranean fruits, specially mixed with the gentle sparkle of S.Pellegrino mineral water.

LEMON & LEMON ZEST

With intense citrus aromas this flavour is fine and elegant, offering surprising freshness. Perfectly paired with lighter, more delicate dishes such as fish, salads, fresh greens and fruit.

BLOOD ORANGE & BLACK RASPBERRY

TANGERINE & WILD STRAWBERRY

Delicate elements of red fruits, mellowed by notes of sweet citrus, conveying a subtle sweetness to enhance the sparkle while keeping the palate fresh and light. Pair with rich, complex foods from red meat dishes to cheesy pasta.

Intense aromas and captivating flavour are balanced by the minerals of S.Pellegrino water with a slight tingling of bubbles. Matches with medium flavoured dishes such as cooked vegetables and white meat, tomato pasta and ice cream.

S.Pellegrino ESSENZA brings the essence of the brand’s elegance and touch of taste and style, whilst adding its own delightfully flavourful twist.

SANPELLEGRINO ITALIAN SPARKLING DRINKS NATURALI

Iconic, Italian, 100% natural. The premium range from Sanpellegrino Italian Sparkling Drinks made with the finest fruit, ripened under the Mediterranean sun. Our favourite Italian Sparkling Drinks just got even more natural, more stylish, and more sustainable. Look out for the elegant design of the new bottles and sleek cans.

Flavours include: Aranciata, Limonata, Clementina, Pompelmo, Aranciata Rossa, Melograno & Arancia For more information, visit federalmerchants.co.nz or contact Clientservices@federalmerchants.co.nz, (09) 578 2619. hotelmagazine.co.nz

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11 Vega Place, Rosedale Auckland 0632, New Zealand E: info@reso.co.nz T: +64 9 414 2522 www.reso.co.nz

159 Marua Road, Mt Wellington, Auckland 1051, New Zealand T: 0800 DILMAH (345624) E: orders@dilmah.co.nz www.dilmah.co.nz

MANUKA HONEY ELIXIR Introducing our new carbonated beverage made with Avatar’s pure NZ MGO500+ manuka honey, lemon juice & a blend of essential vitamins (B3, B5, B6, B12 & C), to give you a sustained energy boost that will last throughout your day.

• Capitalize on the growing demand for wellness beverages.

• Create Profitable Pairings: Elevate your menu with signature cocktails and beverages featuring Avatar’s Manuka Honey Elixir.

Delicious, Refreshing.

A complete new Taste!

orders@avatarhoney.com facebook.com/avatarhoney

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NE

W

Single Origin Ceylon

Single Origin Ceylon

Single Origin Ceylon

Tea Soda

Iced Tea

Low Sugar Tea Soda

Crafting the perfect premium mixer

Experience the perfect balance of

A sophisticated soda range,

with a blend of exotic flavours.

refreshment and flavour with no stevia.

naturally brewed with real tea.

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Pancakes Crepes

Ask your wholesaler for Marcel's Pancakes

Quality | Consistent | Delivered frozen | Reduce wastage

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Frozen Mini Pastries

Croissant 25g

Pain Au Chocolat 28g

Pain Aux Raisin 28g

Reso Fine Foods w. www.reso.co.nz

|

p. (09) 414 2522

i. resofinefoods_

|

f. Reso Fine Foods

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category LISTINGS Accomodation

Flooring

Astro Hospitality Ltd Capstone Hotel Management STAAH Ltd

Belgotex International Carpet & Flooring Statement Inspired Design Swinson Group Ltd

Food

Amenities

Astro Hospitality Ltd Bohemein Fresh Chocolates Dilmah NZ Health Pak Reso Fine Foods Solutions 4 Life Ltd Van Dyck Fine Foods Ltd YUM

Astro Hospitality Ltd BL Stringer Co Ltd Essentially Tamara Health Pak Sharp Serviettes Statement Inspired Design The Source Co

Architects/Designers/Fit-outs

Furniture

Astro Hospitality Ltd Belgotex International Carpet & Flooring Dalman Architects Hafele New Zealand Titan Furniture Spaceworks Design Group Statement Inspired Design SunCraft NZ Ltd The Source Co

A.H Beard Titan Furniture Sealy New Zealand Ltd Slumberzone New Zealand Spaceworks Design Group Spenky Statement Inspired Design Stoddart New Zealand The Source Co

Bathroom

Hotel Systems

Astro Hospitality Ltd BL Stringer Co Ltd Essentially Tamara Hafele New Zealand Plumbing World SA Plumbing Supply

Brantas Ltd Clarity Hospitality Software Solutions (NZ) Ltd G Robotics Hafele New Zealand SA Plumbing Supply Titan Furniture

Beverage

Housekeeping

Astro Hospitality Ltd Dilmah NZ Health Pak

Astro Hospitality Ltd BL Stringer Co Ltd Brantas Ltd Bruce Moore Enterprises Ltd Essentially Tamara Protect-A-Bed NZ Ltd Statement Inspired Design

Cleaning/Pest Management Astro Hospitality Ltd BL Stringer Co Ltd G Robotics Pool Chemicals Direct Protect-A-Bed NZ Ltd The Source Co

Kitchen Air & Odour Management New Zealand Ltd CookTech Ltd G Robotics Hafele New Zealand Plumbing World Statement Inspired Design Stoddart New Zealand

Communication Brantas International Technology Ltd

Electrical Astro Hospitality Ltd Brantas International Technology Ltd Electrical Testing Services Statement Inspired Design

Laundry & Dry Cleaning BL Stringer Co Ltd Bruce Moore Enterprises Ltd Plumbing World Protect-A-Bed NZ Ltd

Equipment Active Healthcare Air & Odour Management New Zealand Ltd Astro Hospitality Ltd Bruce Moore Enterprises Ltd CookTech Ltd G Robotics Sharp Serviettes Statement Inspired Design Stoddart New Zealand The Source Co

Lighting Astro Hospitality Brantas International Technology Ltd Electrical Testing Services Hafele New Zealand Statement Inspired Design

Management Services Capstone Hotel Management Clarity Hospitality Software Solutions NZ Ltd Hafele New Zealand STAAH

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Recycling Astro Hospitality Ltd Miltek NZ Ltd The Source Co

Security Brantas Ltd Electrical Testing Services Hafele New Zealand

Services Active Healthcare Air & Odour Management New Zealand Ltd Astro Hospitality Ltd Clarity Hospitality Software Solutions (NZ) Ltd Electrical Testing Services Ltd G Robotics PMC Technology Statement Inspired Design

Tableware Sharp Serviettes Statement Inspired Design The Source Co

Technology Air & Odour Management New Zealand Ltd Astro Hospitality Ltd Brantas Ltd Clarity Hospitality Software Solutions (NZ) Ltd G Robotics Hafele New Zealand JD Blinds PMC Technology STAAH Ltd

Textiles Astro Hospitality Ltd BL Stringer Co Ltd Bruce Moore Enterprises Ltd James Dunlop Textiles Ltd JD Blinds Protect-A-Bed NZ Ltd

Uniforms BL Stringer Co Ltd Statement Inspired Design

Wall Coverings Belgotex International Carpet & Flooring Statement Inspired Design Swinson Group Ltd

Waste Management Air & Odour Management New Zealand Ltd Miltek NZ Ltd

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