Rewards/POS

TIPS FOR A TECH-SAVVY RESTAURANT

Government restriction imposed to help stop the spread of COVID-19 have increased the importance of restaurant technology, including pay-at-table apps and more streamlined and integrated POS systems, among hospitality establishments all over the world.

Research from KAM Media, a UK based creative insights agency, found that the availability of mobile phone ordering in hospitality venues has become more important to 41 percent of UK adults over the last 8 months. When asked to rank which features were most important in a restaurant or café app, customers named ability to book a table as their number one priority, followed by the ability to pre-order food and drink.

Kiwi customers are ahead of the curve for online engagement and transactions. 74 percent of Kiwis search online for products and services and it’s their mobile phones that they are using, not just for a search-on-the-go, but for purchases and ongoing brand loyalty.

There has been an influx of mobile phone apps from the big restaurant chains. McDonald’s, Burger King, and Wendy’s all have their own apps with some leading for marketing purposes and other driving in-store conversion.

The old cardboard coffee-card is out, customers want contactless ways that they can engage with your products and services. The great news is that digitalisation is no longer relegated to the big QSRs, there is an enormous range of apps and POS technology that is available to be integrated seamlessly into what you already offer.

The pandemic has accelerated the need for technology solutions and New Zealand based companies have responded to this demand. It is vital that this technology is used by large and small businesses to widen understanding, communicate with customers and reward them for their loyalty while driving new habits around visiting venues.

What are the Benefits of POS Integration?

Your POS software can open up a plethora of new data that was previously unavailable when integrated with a table management system,

Data points like guest’s lifetime spend and average spend per reservation provide restaurants with a deep insight into their guests that was not accessible before. This allows them to custom-tailor every guest’s dining experience from beginning to end.

By enabling a personalised approach to guest experiences, POS integration helps restaurants build a stronger relationship with its customers, something that is more important than now than ever before.

Delivering Industry Leading Hospitality Point of Sale, Integrations and Enterprise Back Office Solutions

The Tevalis journey began back in 2003 when through research of the market, Managing Director James Cook, discovered that many of the leading Point of Sale solutions were off the shelf systems that had no ability to adapt.

At this point, James had a vision of creating the UK’s most flexible and advanced Point of Sale software, developed in a way which could be customised to each operation’s specific requirements and therefore provided them with a true EPOS partner for the long-term. Working alongside one software developer, they began creating software alongside Tevalis’ first restaurant client in 2005 and due to the success, began developing further On-Premises and Enterprise platforms.

Today, Tevalis are an industry leading technology provider for the hospitality industry, supporting over 2,000 sites and 8,000 systems throughout the UK with international growth.

The company’s approach has remained the same since it began its journey, driving development by investing into research, innovation and working alongside clients and industry professionals.

This helps to ensure that the Tevalis Technology Ecosystem and each product within, always meets the demanding and evolving requirements of the hospitality industry. Most importantly, that each Tevalis client has the best Point of Sale platforms and partnership in place that drive their business forward.

For over 18 years, Tevalis have been delivering industry leading point of sale software and throughout this time, the company has come to understand that customer service and customer retention are two essential aspects to consider when running a hospitality led business.

Therefore, Tevalis focused its attention on developing a front of house solution which is powerful, reliable, and easy to use, proven to contribute to increased speed of service, revenue, and profit margins. Alongside that, it is always adding and evolving the features available, which all its clients have full access to.

With over 400 different functions within the Epos software, Tevalis have catered for every operational intricacy, adapted to each client’s requirements.

Visit www.tevalis.com or contact a.mcclurg@tevalis.com

Tevalis APAC 0800 838 254 +64 29 4369 588 a.mcclurg@tevalis.com

DESIGNED AND ENGINEERED IN AUSTRALIA TO MEET AUSTRALIAN AND NEW ZEALAND STANDARDS

Airex’s extensive range of refrigeration and display products, exclusive to Stoddart, has been designed and tested in Australia to master the elements of its diverse climate.

Airex’s innovative and sleek line-up will fit seamlessly into any commercial setting, in retail, commercial kitchens, cafés, in either front or back of house applications.

Providing outstanding food safety standards, hygiene and high-quality components, Airex sets a new standard for refrigeration and display within the food service market.

MASTERING THE ELEMENTS