2012 2012 State of Logistics China Survey 2012年中国物流行业状况调查
State of Logistics China Survey 2012
Introduction:
177
respondents took part in the survey
Management level of respondents 3%
8%
5%
19%
26%
19%
12% 32% 10% Employee 29% Supervisor
8% 26%
Manager
8% Senior 25%Manager 8%
10%
19%
总监 总经理/董事总经理 副总裁 CEO, 总裁
Methodology:
The survey aimed to understand the kinds of services which were most often being outsourced by companies, the major selection criteria for logistics service providers, as well as the main logistics problems being faced by companies in China. The survey also aimed to discover future plans, expectations, priorities, strategies and objectives relating to logistics practices and services in the country.
汽车行业
Demographics:
工业设备 Director
The respondents varied from CEOs to company employees. The majority reported working in management roles, with 26% identifying themselves as Managers, 19% as Senior Managers and 19% as Directors. Just 8% were company employees while 7% identified themselves as CEOs.
General Manager/ MD 服装行业 Vice- President 快速消费品 CEO, President Other 零售
Main industries of respondents 12%
Findings revealed that direct transportation and customs services were those most commonly being outsourced by companies in China. Respondents reported that the main problems being faced with logistics were related to cost and reliability of services. A significant level of dissatisfaction with logistics providers was also reported which was again related to price, but also overwhelmingly to issues with service level and professionalism, as well as poor IT and infrastructure. Price also proved to be a major factor in the selection of a logistics service provider, as did reliability.
A total of 177 respondents took part in the State of Logistics China Survey 2012 via an online questionnaire which was visited by 880 people. The majority reported working at management level and in mostly logistics related fields.
7% 5% 8%
With the outsourcing of services by companies being a common practice in China, the Global Supply Chain Council conducted an online survey involving executives from a range of firms. The survey aimed to gain a better understanding of the current state of logistics in China as well as future prospects and expectations.
Automotive Industrial Equipment
8%
Apparel
8%
FMCG
8%
Retail
More than one third (36%) of respondents worked in direct logistic job functions, with another 21% working in supply chain roles, and 10% in corporate management. Companies of respondents were associated with a range of industries, with 12% reported to be in the Automotive Industry, 10% in Industrial Equipment, 8% in FMCG, Retail and Apparel. The majority of companies (40%) reported a total annual revenue of over 1 billion RMB. Only 5% were on the other end of the scale with total annual revenues of 10- 25 million RMB, with 12% at less than 10 million RMB.
7
2012年中国物流行业状况调查
8% 5%
前言 在中国，服务外包已经成为常态。因此，全球供应链协会（the Global Supply Chain Council）发起了一项网上调查，以更好地了解中国物流业 现状以及对未来前景的展望。受访者包括了一系列不同公司的高管。 调查的结果表明，中国目前最普遍的物流外包服务是直接运输和海关 服务，而行业面临的主要问题均与成本及服务的可靠性有关。调查也 显示了受访者对物流供应商的不满主要涉及价格问题，但也与服务水 平、专业性、信息技术和基础设施不合格有关。在选择物流服务供应 商方面，调查显示了价格和可靠性是最重要的因素。
177
位受访者参加了2012年 中国物流行业状况调查
E
S
M S
研究概述
受访者的职位
3%
共有177个受访者参加了2012年中国物流行业状况网上调查，浏览者达 到880人。大多数受访者在物流相关领域从事管理工作。 调查的目的是为了更好地了解公司主要外包服务的种类，选择物流服 务提供商的主要标准，以及公司在中国面临的主要物流问题。调查还 旨在发现受访者的未来计划，预期，优先事项，战略和目标。
26%
7% 5% 8%
8% 5%
19%
26%
19%
受访者概述 受访者包括了CEO和公司员工，而大多数受访者担任管理角色。26% 的受访者是经理、19%是高级经理和19％为总监。只有8％的受访者是 公司员工，而7％是CEO。
员工
总监
管理
总经理/董事总经理
经理
副总裁
高级经理
CEO, 总裁 其他
超过三分之一（36％）受访者的工作职能与物流直接相关。21％的受 访者从事供应链有关的工作， 10％从事企业管理。 受访者来自许多不同行业的公司。主要的是汽车行业（12％）、工业设 备（10％）、快速消费品（8％），零售（8%）和服装行业（8%）。 大多数受访者的公司（40％）年度总收入超过10亿元人民币。只有5％ 公司的年度总收入是1000到2500万元人民币。而12％的受访者公司年 度收入低于1000万人民币。
受访者的主要行业 12% 32% 10% 29%
汽车行业 工业设备
8% 26%
服装行业
8%25%
快速消费品
8%
零售
12% 10% 8%
Automotive Industrial Equipment Apparel FMCG
State of Logistics China Survey 2012
62% 43% 物流信息系统 40% Top 5 services outsourced to 3PL in29% China 国际运输 逆向物流 27% Direct transportation service 74% 库存管理 27% Warehouse management 60% 货代 24% Customs clearance 59% 第四方物流服务 24% Shipment consolidation 45% 订单处理 15% Carrier selection 28% 产品定制 12% 发票 10% 国内运输 仓储
5
74% 60% Services to increase over the next 1-2 years 通关服务 59% 集货服务 45% 62% Domestic transportation 载体选择 28% Warehousing 43% Logistics information systems 40% International transportation 29% Reverse logistics 27% Inventory management 27% 直接运输服务
Services most commonly outsourced to 3PL in China
The outsourcing of direct transportation services to external partners allows companies to multiply their capabilities, facilitating expansion into the Chinese market. In a country of such vast distances, it is therefore predictable that the survey results revealed direct transportation as the service most commonly outsourced to 3PL by companies in China, with 74% of respondents reporting outsourcing these services. Other services commonly outsourced included warehouse management (60%), customs clearance (59%), and shipment consolidation (45%).
仓库管理
Product customisation Invoicing
49%
of respondents said high cost and reliability were the biggest problems with intraChina domestic logistics
Most common intra-China domestic logistical problems
Respondents reported a number of issues which were impacting intra-China domestic logistics. According to the results, the biggest problems related to high cost and reliability of local logistics providers, with nearly half (49%) of respondents reporting each of these as significant issues. Quality of transportation was also considered a major problem by 46% of respondents. According to the findings, other significant issues included quality of data tracking (37%) and changing regulations (31%). Satisfaction with current logistics service provider
57% of respondents reported being satisfied with their current logistics service provider in China. Yet a significant number- over one third (34%)- also reported of 2% 59%experiencing dissatisfaction. 32% 62% 7% respondents reported this dissatisfaction to be related to service levels and professionalism. Poor IT and infrastructure (44%), price (40%) and an inability of the provider to adapt to particular circumstances (28%) were also sources of dissatisfaction for respondents. Strongly satisfied
Satisfied
Dissatisfied
57%
34%
7%
2%
Strongly dissatisfied
62%
Reasons for dissatisfaction 44%
40%
非常满意
满意
7%
28%
26%
57% ss t ne es g n v illi in w to
e
ic
In to abil i ci my ty to rc p um ar ad st ticu ap an la t ce r s
4PL services Order processing
24% 24% 15% 12% 10%
Over the next 1-2 years, the services which respondents most wanted to increase were overwhelmingly related to domestic transportation (62%). Increasing warehousing services (43%) and logistics information systems (40%) were also considered important.
Se pr rvic of e es le si ve on l a al nd is m in fra P st oo ru r ct IT ur / e
Freight forwarding
Services to increase over the next 1-2 years
Pr
U
n
不满意
强烈不满
7% 34%
2%
O
s
er
th
45%
Shipment consolidation
2012年中国物流行业状况调查 Carrier selection 28%
最常外包给第三方物流的服务
最常外包给第三方物流的服务
在中国，把直接运输服务包给外部合作伙伴已经成为常态。企业希望 藉此提升自己进入和扩张市场的能力。调查结果表明，74%的受访者 公司外包直接运输服务给第三方物流供应商。在一个地域如此宽广的 国家，这样的结果是可以预见的。
74% 60% 59% 45% 28%
直接运输服务 仓库管理 通关服务 集货服务
其他常见的外包服务包括仓库管理（60％），通关服务（59％），和 集货服务（45％）。
载体选择
在1-2年之内预期增加的服务
在未来1-2年之内将增加的服务 在1-2年之内，受访者最希望增加的服务是与国内运输（62％）有关 的服务。受访者也认为增加仓储服务（43％）和物流信息系统（40％ ）是很重要的。
国内运输 仓储 物流信息系统 国际运输 逆向物流
最常见的中国国内物流问题
库存管理
调查结果显示，中国国内物流正受一系列问题的困扰。当中以当地物 流供应商的高成本，以及可信度为主要的问题。有接近一半（49%）的 受访者认同高成本或可信度为当前的主要问题。46％的受访者表示， 运输质量也是一大难题。其他重要问题还涉及数据跟踪（37％）和法 规变动（31％）。
59%
32%
7% 2%
62%
货代 第四方物流服务 订单处理 产品定制 发票
62% 43% 40% 29% 27% 27% 24% 24% 15% 12% 10%
49%
In to abil i ci my ty to rc p um ar ad st ticu ap an la t ce r s
Se pr rvic of e es le si ve on l a al nd is m in fra P st oo ru r ct IT ur / e
44% 对目前物流服务供应商的满意度 40% Domestic transportation 62% 的受访者认同高成本或可 28% 据调查结果，57％的受访者对他们目前在中国的物流服务供应商表示 26% Dissatisfied Strongly satisfied Satisfied Warehousing 满意。但仍然有三分之一（34％）的受访者对物流服务供应商表示不 43% 信度为当前的主要问题 满。62％的受访者不满的原因与服务水平和专业度有关。 7% Logistics information systems 40% 7% 57% 34% 2% s International transportation 29% e ss t 信息技术和基础设施（44％）、价格（40％）以及供应商不能处理特 er e ic s r h n t e P g v 殊状况（28％），也是一些受访者不满的原因。 O Reverse logistics 27% n illi o in Strongly dissatisfied Inventory management nw t 27% U Freight forwarding
4PL services 非常满意
满意
7%
不满意
强烈不满
34%
2%
57%
62%
不满的原因 44%
40%
28%
26%
无 特 法 殊 适 状 应 况
服 信 务 用 水 不 平 合 与 格 IT /基 不 础设 合 施 格
7% 资
格
价
投
不
愿
他
其
Order processing Product customisation Invoicing
24% 24% 15% 12% 10%
State of Logistics China Survey 2012
Logistics costs
Logistics costs as a percentage of sales were an average of
12.5%
Overall the findings did not show a significant expectation of a rise or fall in costs. The survey revealed a small majority of respondents (20%) expected logistics costs to remain the same in the coming year. Roughly equal numbers of respondents felt the price would either rise or fall by any amount. Just 6% expected a fall of more than 10% and 7% expected a rise of 11-15%. The average cost of logistics as a percentage of sales was 12.5%. Criteria for selecting a logistics provider in China
The survey revealed the main criteria for selecting a logistics provider in China was price related. 73% of respondents reported competitive price as being a critical factor in their choice. However 45% also said the reliability of the provider was important. Other significant factors influencing selection included proactive client notification of problems (25%), safety and security (23%), and personalised service (18%).
Top 5 criteria for selecting a logistics provider in China
73%
45% 25%
23%
18%
Top 5 IT systems to be implemented in the next year 34%
Transport Management System (TMS)
31%
Warehouse Management System (WMS)
28% 21% 20%
34%
Delivery Tracking and Monitoring (GPS)
Implementation of IT Systems in the next year
Import/ Export Management System
Over the next 12 months many respondents reported an intention to implement various IT systems. More than one third (34%) of respondents planned to implement a Transport Management System (TMS). Meanwhile 73% almost one third (31%) intended to introduce a Warehouse Management System (WMS), with 28% looking to implement Supply Chain Planning/ Sales Forecast systems.
交通管理系统（TMS）
31%
29% 28% 26% 21% 25% 20% 19%
32% 29%
Reliability Proactive Safety Personal client and service notification security of problems
Supply Chain Planning/ Sales Forecast
Innovative logistics practices or new initiatives launched in China 32%
Competitive price
Cross docking, flow through 仓库管理系统（WMS）
Differentiated logistics service 供应链规划/销售预测系统
Customer specific, custom packaging 交付的跟踪和监控（GPS）
Returns management/ reverse logistics 进口/出口管理系统 Collaborative carrier management
越库作业和直送操作 物流差异化服务
Innovative logistics45% Practices or new initiatives launched in China 25% 23% Respondents reported introducing a number 18% of innovative logistics
practices or new initiatives in China. Nearly one third (32%) had introduced cross docking and flow through, and 29% had introduced differentiated logistics services. Meanwhile just over one quarter (26%) 有竞争力 可靠性 积极通知客 安全性 个性化服务 had introduced customer specific, custom packaging, and one quarter 的价格 户相关问题 (25%), had introduced returns management and reverse logistics.
2012年中国物流行业状况调查
物流成本
73%
整体调查结果显示出受访者对成本升降的没有显著的期望。但一部 分受访者（20％）预计今年的物流成本不会发生变化。差不多数量 的受访者认为价格会有升降。仅6％的受访者预期价格下降幅度会大 45% 于10％，7％预期价格会有11-15％的上升。物流占销售额的比例平 25% 23% 均成本为12.5％。 18%
在中国选择物流供应商的考虑因素 Competitive
Reliability Proactive
Safety
12.5%
物流占销售额的比例平均成本为
Personal
price client and service 调查结果显示，价格是在中国选择物流供应商的主要因素。73％的 notification security 受访者认为有竞争力的价格是选择供应商的一个关键因素。但仍有 of problems 45％的受访者表示，供应商的信用也十分重要。另外一些重要因素 包括供应商遇到问题主动联系客户（25％）、安保（23％）和个性 化服务（18％）。
34%
在中国选择物流供应商的5个主要标准
73%
Transport Management System (TMS)
31%
Warehouse Management System (WMS)
28%
Supply Chain Planning/ Sales Forecast
21%
45%
20%
25%
23%
Delivery Tracking and Monitoring (GPS) Import/ Export Management System
18% 明年要实施的5个信息技术系统
有竞争力 的价格
可靠性
积极通知客 安全性 户相关问题
个性化服务
Cross docking, flow through
32% 34%
交通管理系统（TMS）
29% 31%
Differentiated logistics service 仓库管理系统（WMS）
26% 28%
明年信息技术系统的实施 许多受访者打算在未来的12个月内实施各种的信息技术系统。超过 三分之一（34％）的受访者打算实施交通管理系统（TMS）。同时， 近三分之一（31％）打算实现仓库管理系统（WMS），而28％要实 施供应链规划/销售预测系统。
25%
21%
Customer specific, custom packaging 供应链规划/销售预测系统
Returns management/ （GPS） reverse logistics 交付的跟踪和监控
carrier management 进口/出口管理系统 19% 20% Collaborative
创新物流方案或在中国推出的新举措 创新物流方案或在中国推出的新举措 受访者在中国推出了多项创新物流方案或新举措。近三分之一（ 32 ％）推出了越库作业和直送操作，并有29％引入了物流差异化的服 务。同时，超过四分之一（26％）的受访者推出了客户定制的包 装，四分之一的受访者（25％）推出了退货管理和逆向物流。
32%
越库作业和直送操作
29%
物流差异化服务
26% 25% 19%
客户特定，定制包装 退货管理/逆向物流 协同运营商管理
49%
出境物流（在中国、亚洲和国
外客户和分销商的支持） State of Logistics China Survey 2012
Priorities for 2012
24%
Reverse Logistics (after sales support, repair and maintenance)
34%
Pan-China domestic distribution
43%
Inbound logistics (supporting suppliers, contract manufacturers in China, rest of Asia and abroad)
49%
Outbound Logistics (supporting customers, clients, resellers in China, rest of Asia and abroad)
62%
of respondents identified the top supply chain objective for 2012 as reducing logistics costs
Priorities for 2012
Respondents felt that the main priority in 2012 for companies was to focus on outbound logistics, including supporting customers, clients and resellers in China, the rest of Asia and abroad (49%). Inbound logistics, including supporting suppliers, contractors and manufacturers in China, the rest of Asia and abroad (43%) came close behind, while pan-China domestic distribution (34%) was also reported as a significant area of emphasis. Distribution strategy for the next 2-3 years
The survey revealed that over the coming 2-3 years, respondents overwhelmingly felt their China distribution strategy needed to focus on improving performance in terms of cost, speed and quality in the existing network (66%). Other strategical areas highlighted by respondents included improving the nationwide network (40%), and expanding beyond Tier 2 and 3 cities (34%).
17% 23% 27%
Bypassing wholesalers and distributors Reducing the number of contractors Growing e-commerce and B2C channels
34%
Expanding beyond Tier II and Tier III cities
40%
Nationwide network
66%
Better performance (cost, speed, quality) in existing network
China distribution strategy for the coming 2-3 years
17%supply chain objectives for 2012 Top three 绕过批发商和分销商
23% Cost again proved to be an important factor for companies over the 发展电子商务和B2C渠道 coming27% year. The top three supply chain objectives of companies in China for 2012 were identified by respondents as reducing logistics costs (62%), improving customer responsiveness (42%), and achieving 34% 把网络扩大到二线和三线城 市之外的城市 profitable growth (41%). 减少承包商数量
40%
改善全国网络
66%
提升现有网络的表现
2012年中国物流行业状况调查
2012年的重点 在2012年，受访者认为公司关注的重点是出境物流，包括对在中国、 wholesalers 亚洲和国外的分销商和客户的支持（49％）。入境物流，包括对在中 and distributors 17% Bypassing 国、亚洲其它地区和国外的供应商、承包商和制造商的支持（43％） the number 23% Reducing of contractors 紧随其后。受访者认为还要强调大中华区内的销售（34％）。
2-3年内的分销战略
27%
Growing e-commerce and B2C channels
34%
Expanding beyond Tier II and Tier III cities
40%
Nationwide network
在2-3年内，大多数受访者认为他们在中国的分销战略要强调提升现有 网络在成本、速度和质量（66％）方面的表现。受访者所强调的其他 战略领域包括了改善全国网络（40％）和把网络扩大到二线和三线城 performance (cost, 66% Better speed, quality) in existing 市以外的城市（34％）。 network
2-3年之内在中国的分销策略
17% 23% 27%
绕过批发商和分销商 减少承包商数量 发展电子商务和B2C渠道
34%
把网络扩大到二线和三线城 市之外的城市
40%
改善全国网络
66%
提升现有网络的表现
2012年供应链最重要的三个目标 成本再次成为来年需关注的重要因素。受访者所在公司在中国最重要 的三个供应链目标是降低物流成本（62％）、改善客户响应（42％） 和利润增长（41％）。
2012年的重点
24%
逆向物流（后销售、维修支持）
34%
大中华区内分销
43%
入境物流（在中国，亚洲和国外 供应商、合同制造商的支持）
49%
出境物流（在中国、亚洲和国 外客户和分销商的支持）
24%
Reverse Logistics (after sales support, repair and maintenance)
34%
Pan-China domestic distribution
43%
Inbound logistics (supporting suppliers, contract manufacturers in China, rest of Asia and abroad)
49%
Outbound Logistics (supporting customers, clients, resellers in China, rest of Asia and abroad)
62%
的受访者认为2012年供应链的 最大目标是降低物流成本
Highlights The most common services outsourced to 3PL in China were direct transportation services (74%) Nearly half (49%) of respondents reported the main intra-China logistical problems to be related to cost and reliability 34% of respondents reported dissatisfaction with their current logistics provider Over the next 1-2 years, 62% of respondents felt the main service which should be increased was domestic transportation The highest priority for companies for 2012 was outbound logistics, including supporting customers, clients and resellers in China, Asia and abroad 62% of respondents felt the top supply chain objective for 2012 was reducing logistics costs
Summary According to the survey results, respondents felt that increasing domestic transportation services, warehousing and logistic information systems were particularly important for the future. Many also felt that the introduction of Transportation Management Systems (TMS) was important. Priorities included focusing on both inbound and outbound logistics as well as on a distribution strategy which would help achieve better performance. With costs reducing company profits, it is clear that prices were a natural concern for respondents, with the survey identifying the main supply chain objective for 2012 as reducing logistical costs. Yet issues related to price also influence providers who are impacted by taxes and costs. With an inability to raise prices, such providers have little incentive to improve service levels and reliability, factors which were a major source of dissatisfaction for respondents. Nevertheless, the outsourcing of logistics service providers is essential for companies in China. Yet with no default method, and a huge number of providers to choose from, this can prove difficult. In China it is clear that the ability for companies to establish mutually beneficial relationships in all areas of logistics, and the careful selection of a transportation partner with a network of sub-suppliers, is an essential key to reducing common logistical problems. Although companies continue to outsource services, this does not automatically mean they are satisfied with the providers. In China there was a tendency for providers to focus on volume and revenue rather than on a niche market as can be seen with providers in Europe. Therefore services were spread too broadly. More niche logistics providers in China could be effective in improving service quality. Finally, spending time to gain an understanding of regulations is important for companies in China. With customs regulations being changeable, not uniformly applied, and varying among the different provinces, up to date knowledge was critical in order to monitor effects of regulations on the various products and industries.
在中国直接运输服务（74%）是公司最常外包给第三方物流的服务 近一半（49％）的受访者认为中国的主要物流问题与成本和可信度有关 34％的受访者对目前的物流供应商表示不满。 在1-2年内，62％的受访者认为需增加的一项主要服务是国内运输 2012年对于公司的重中之重是出境物流。这包括对在中国，亚洲和国外的客户及经销 商的支持 62％的受访者认为2012年供应链的最大目标是降低物流成本 总述 根据调查结果，受访者认为，增加国内运输服务、仓储和物流信息系统在未来将尤其重 要。许多受访者还认为，引入运输管理系统（TMS）也很重要。其它重点包括出境物流 和入境物流以及可以帮助提升表现的分销战略。 由于物流成本降低了公司的利润，价格显然受到了受访者的关注。调查表明2012年的主 要供应链目标是降低物流成本。然而，由于税费和成本的因素，价格的问题还影响到供 应商。供应商不能提高价格，就不会有动力去解决导致受访者不满的那些问题，如提高 服务水平和可信度问题。 尽管如此，外包物流服务供应商对在中国运营的公司仍很重要。由于没有固定的模式， 再加上有大量的供应商可供选择，选择合适的供应商尤其困难。毋庸置疑，与合作伙伴 在物流的各个领域建立起互利关系、认真挑选有次级供应商网络的运输合作伙伴是减少 常见物流问题的关键。 虽然受访者公司继续把服务外包给供应商，这并不意味着他们对供应商感到满意。在欧 洲能看很多小众市场的供应商。而在中国小众市场的供应商很少，供应商往往把重点放 在数量和收入。因此服务的范围太宽范了。在中国更多的小众市场的供应商可能会提高 服务质量。 最后，更好地了解相关规定对公司也是十分重要的。海关规定经常变化，并非一律适用 的，而中国各省的规定也不一。因此，获得最新的相关知识，并监测规定对各种产品和 行业的影响，是非常重要的。
CEVA Logistics
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Founded in 2002, the Global Supply Chain Council is Asia’s leading professional organization serving a fast growing community of more than 50,000 executives and representing leading companies who view their value chains as a critical driver of shareholder value and competitiveness. As an independent professional organization, the Council’s mission is to stimulate the understanding and adoption of supply chain management by providing a range of services including a social platform, websites, magazine, directory, newsletters, research, workgroups, conferences, maps, video among other services. For more information, please visit www.cha1n.com chainamag.com Global Supply Chain Council成立于2002年， 是亚洲领先的专业机构，服务于快速发展的超过5万高层管理 者团体，代表了视自己价值链为股东价值和竞争力的一个关键驱动的龙头企业。
作为一个独立的专业机构，Global Supply Chain Council的使命是通过提供一系列的服务，包括社交平台，网 站，杂志，指南，通讯，调查，专题研讨会，会议，地图、视频以及其他的服务，以促进供应链管理的了解和应用。 有关详细信息，请访问www.cha1n.com
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Established in August 2007, CEVA Logistics has now become one of the world’s leading supply chain companies. We design and implement industry leading solutions for large and medium sized national and multinational companies. Approximately 50,000 employees are dedicated to delivering effective and robust supply chain solutions across a variety of sectors in over 170 countries. CEVA started operations in China since 1988. Growing with the market, CEVA has 88 sites throughout mainland China, Hong Kong and Taiwan and 14,000 employees specialize in all aspects of supply chain. CEVA is not only a multinational company but also a domestic player in China market. CEVA成立于2007年8月，如今已成为全球最大的物流公司之一，为国内外大中型企业设计并实施业内领先的物 流解决方案。在世界各地，我们5万余名公司员工，为全球170多个国家提供高效而稳健的物流服务。CEVA在中 国的业务始于1988年，现已在中国大陆、香港及台湾设立了88个营业点，拥有14,000多名员工，提供全方位的供 应链服务。CEVA不仅是国际领先的物流公司，也是中国国内市场的有力参与者。