VINDHYA KUMARI KUSHAWAHA 402, Neminath Apartment, Kamdar Colony, Jamnagar, Gujarat - 361001 Mobile No.: +91 7043856803 Email ID: - kvindh@gmail.com CAREER OBJECTIVE: Collection of knowledge leads towards experience so seeking for knowledge oriented job and suitable position in an organization where I can enhance my skills. WORK EXPERIENCE 1: ❖ 1.5 Years’ work experience in Wipro Limited (BPO) in International Process, Greater Noida (U.P.) as Senior Associate Credit Officer. ROLES & JOB RESPONSIBILITIES: ❖ Take payment information and other pertinent information such as addresses and phone numbers. ❖ Work with customer service manager to ensure proper customer service is being delivered. ❖ Resolve customer complaints via phone, email, mail or social media. ❖ Answer calls professionally to provide information about products and services, track payments and bills of customer or obtain details of complaints. ❖ Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. ❖ Refer unresolved customer grievances or special requests to designated departments for further investigation. ❖ Open and maintain customer accounts by recording account information. ❖ Selecting and explaining the best solution to solve the problem. ❖ Expediting correction or adjustment; following up to ensure resolution. ❖ Maintain financial accounts by processing customer adjustments. ❖ Contribute to team effort by accomplishing related results as needed. ❖ Identify and assess customers’ needs to achieve satisfaction. WORK EXEPERIENCE 2: ❖ 1.5 Years’ experience in Granada Services Pvt. Ltd. (iEnergizer) in International Process, Noida (U.P.) as Senior Customer Service Executive (Sr. CSE). ROLES & JOB RESPONSIBILITIES:
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