Dear Crimson Tide Family, I hope you are as excited about the 2013 football season as we are! Thanks to your faithful, unwavering support our entire athletics program is enjoying an unprecedented era of success athletically and academically. Your support of Alabama Athletics is the key ingredient that makes so many great things happen. We are incredibly grateful for all that you do to contribute toward the success & growth of our entire athletics program. As we prepare for the 2013 football season, I wanted to let you know that the Colonnade Group staff is here to help provide an excellent game day experience for you. They are located on-site in the stadium to enhance your enjoyment of game day in The Zone and are eager to take great care of you. Be sure to call on them for anything you might need. Even if you’ve been a Zone member for several years, please review this Services Guide. For those of you who are receiving the guide for the first time, I hope that you will find it helpful in your new experience. Like you, I am looking forward to a fun and exciting football season at Bryant-Denny Stadium. Roll Tide!
Bill Battle Director of Athletics
Dear Tide Fans: What a memorable year it’s been so far! Another BCS National Championship, a Men’s Golf National Championship, outstanding new coaching hires, and remarkable new facilities…just to name a few highlights. Congratulations to the University of Alabama staff, and to you – the Tide’s biggest supporters – on all of the continued accomplishments. In the midst of the achievements, we experienced the loss of a great leader and friend in Mal Moore. His life was truly a story, and his legacy a road map for the future. I know we are all so grateful for his tremendous service to this University, his guidance of Alabama Athletics, and his judgment to hand over the reins to Bill Battle. It was an honor to work for Mal, and it remains an honor to do so now for Coach Battle. We are anxiously looking forward to having you back in Bryant-Denny Stadium. Our staff has been working hard on creating enhancements to the services offered to you --- and they do so because they genuinely care about you and your game day experience. We all want this to be your best year yet in The Zone! Please use this Services Guide to answer any questions that you may have concerning club policy or the services available to you, but never hesitate to contact our Crimson Tide Hospitality Office at any time for assistance. Thanks for allowing us to serve you! Roll Tide!
Roy W. Robertson, Jr. President & CEO
TABLE OF CONTENTS QUICK FACTS Contacts...................................................................................................1 Calendars.......................................................................................... 2-4 Club Level Features............................................................................. 5 ADA Provisions...................................................................................... 5 Tickets & Invoicing................................................................................ 5 GAME DAY INFO Club Level Hours of Operation......................................................... 6 Club Level Guidelines.......................................................................... 6 Admission Procedures Admission Policies.......................................................................... 7 Entrance into The South Zone...................................................... 8 Attendants Role of Attendants......................................................................... 9 Attendant Responsibilities............................................................ 9 Cleaning & Maintenance.................................................................... 9 First Aid................................................................................................ 10 Game Day Parking Parking Passes............................................................................. 10 Parking Location.......................................................................... 10 Parking Map...........................................................................11-12 SERVICES Lockers Locker Assignments..................................................................... 13 Prior to Game Day..................................................................... 13 Game Day.................................................................................... 14 Locker Clean-Out Dates............................................................ 14 Catering Provisions & Service................................................................... 15 Sample Menus........................................................................16-22 FREQUENTLY ASKED QUESTIONS.............................................. 23 RULES & REGULATIONS................................................................. 24
QUICK FACTS CONTACTS Box 870339 Tuscaloosa, AL 35487 F I 205.348.2303 Jill Bender, Senior Director Suzanne Mohler, South Director*
Robbie Robertson, CEO Betsy Simmons, Executive VP
O I 205.348.7694 C I 205.394.9678 E I smohler@ia.ua.edu
4212 Robertson Road Birmingham, AL 35243 O I 205.320.1234 F I 205.414.1455 Box 870333 Tuscaloosa, AL 35487 O I 205.348.6113
Chris Besanceney, Assistant Athletics Director, Tickets & TIDE PRIDE Brenda Vaughn, Director of TIDE PRIDE UNIVERSITY OF ALABAMA ATHLETIC DEPARTMENT Bill Battle, Director of Athletics Shane Lyons, Deputy Director of Athletics/COO Finus Gaston, Executive Associate Athletics Director/CFO Ronny Robertson, Senior Associate Athletics Director for Development *Please contact Suzanne Mohler with Crimson Tide Hospitality for assistance or information regarding The Zone-South. Crimson Tide Hospitality is managed by Colonnade Group. The TIDE PRIDE Office handles all billing, parking, and the mailing of tickets. Please call 205.348.6113 directly for assistance regarding these issues.
QUICK QUICK FACTS FACTS
QUICK FACTS
QUICK FACTS
QUICK FACTS CLUB LEVEL FEATURES The Zone-South at Bryant-Denny Stadium is among the finest accommodations offered by intercollegiate programs nationwide. Members of The Zone will receive exclusive access to: 12,600 square foot heated and air-conditioned lounge area 1,698 outdoor chair-back stadium seats Indoor café seating, standing height bistro tables & drink rails Comfortable restroom facilities equipped with changing tables Appetizer, entrée and dessert selections as well as game day snacks Complimentary, fountain drinks, tea, coffee & hot chocolate Parking pass(es) Locker(s) for safekeeping of personal items Elevator and stair access Large flat-screen televisions in lounge area Balcony overlooking Paul W. Bryant Drive A club level management station staffed specifically for members’ requests and questions
ADA PROVISIONS The club level lounge area is wheelchair accessible, equipped with appropriate accessories in restrooms. Areas are designated in the stadium seating for wheelchair and companion seating. TICKETS & INVOICING The TIDE PRIDE/ Ticket Office will continue to handle all tickets, billing, and parking. Please call 205.348.6113 for assistance regarding these issues.
GAME DAY INFO
GAME DAY INFO
CLUB LEVEL HOURS OF OPERATION Members will be allowed into the club level two and a half (2½) hours prior to kickoff and may stay one and a half (1½) hours after the game’s completion. CLUB LEVEL GUIDELINES In order to maintain a pleasant environment for all members and guests, please remember the following guidelines. Individuals not adhering to guidelines may be addressed by management staff or security. Children should be chaperoned at all times and not allowed to roam around The Zone without supervision. Members are responsible for the behavior of minors using their tickets. We are concerned about the safety of all guests, especially children. Unacceptable behaviors such as running, ball-throwing, and other horse-play are not permitted. Smoking is permitted on the balcony only. Smoking is not allowed in the stadium seating, stairwells or elevator lobbies. All beverages must be placed in opaque cups at all times and may not be taken out of The Zone. Excessive movement in the aisles of The Zone stadium seating area is discouraged. As a courtesy to others, please remain in your seat until the play has ended. Members are required to familiarize themselves and their guests with all the rules and regulations (page 24), policies, and procedures applicable to The Zone, and to ensure that their guests comply with all applicable laws, rules, regulations, policies & procedures. Members will be held responsible for the actions/behavior of their guests, whether or not the member is present on game day.
ADMISSION PROCEDURES GAME
DAY INFO
Admission Policies Everyone, regardless of age, is required to present a ticket to gain admission into Bryant-Denny Stadium. Admission to The Zone-South requires a Zone-South game ticket. Tickets for The Zone-South grant admission only to the north club level. In order to enter the south club levels, an unused ticket for those areas must be presented. Club level member ticketholders may not enter the skybox level without an unused skybox ticket. To exit and re-enter the club level, individuals must show their wristband. Please note that members may not exit and reenter the stadium. The following items or articles similar in nature will not be allowed in The Zone on game day:
Bags, purses, or backpacks over 8 ½” x 11” Outside food/drink or food/beverage containers Computers Strollers Flags/banners on poles Video recorders/camcorders Cameras with telephoto lenses larger than 6” Weapons
ADMISSION PROCEDURES
(cont’d)
GAME DAY INFO
Entrance into The Zone-South Club level ticket holders will be allowed to enter The Zone through Gate 1 beginning two and a half (2 ½) hours prior to kickoff. Elevators follow the same hours of operation as The Zone. These elevators are located in the lobby area as you enter Gate 26. Ticket holders who choose to use the stairs to access The Zone may do so using the southwest stairs (Gate 23) and southeast stairs (Gate 27) beginning 2 hours prior to kick off when all other patron gates open. Tickets will be scanned by stadium personnel at stadium gates. On game day, Gate 32 and Gate 3 Customer Service windows will be available for any ticket issues that may arise. Club Level Attendants and security will be positioned at all entries to check for proper credentials. Your wristband will allow you to exit and re-enter The Zone at any point during operating hours. An Attendant will mark the ticket stub and affix a wristband to each individual upon entry. Wristbands that are torn, or not properly affixed, will not be valid for re-entry to the club level. Your wristband must remain on throughout the post-game period or until you exit the stadium.
ATTENDANTS
Role of Club Attendants Club Attendants are extensions of the Colonnade Group, serving as liaisons between Hospitality Directors, Athletic Department personnel, club level members and catering and maintenance staffs. All Club Attendants are students of The University of Alabama. Attendants are intended to assist in the fulfillment of club level members’ requests and ensure proper servicing of the club level. Club Attendant Responsibilities To inspect club level for readiness prior to guests’ arrival. To offer assistance to club level members and check for proper credentials of all individuals at club level entry points. To be available to meet the needs of the club level members in order to provide an optimal game day experience. CLEANING & MAINTENANCE
Custodial and Facilities Services will be available during operating hours. Members should contact a Club Attendant or any staff member for custodial or maintenance needs.
FIRST AID
GAME DAY INFO
SERVICES
A first aid station is located on the ground of the northwest corner of the stadium at Gate 6 and is manned by first aid technicians on game day. For first aid assistance on game day, notify any staff member. A Director will immediately notify emergency personnel. The number to First Aid is 205.348.3703. Feel free to add this number to your mobile phone contact list.
GAME DAY PARKING Parking Passes Club level members will be given one parking pass for every four seats purchased. Passes will be distributed to members prior to the beginning of the football season by the TIDE PRIDE/Ticket Office. Parking Location Parking is assigned by the TIDE PRIDE office based on Tide Totals points. The TIDE PRIDE office will send out parking assignments and passes to Zone members. A parking map is included on the following page for your reference.
LOCKERS
Locker Assignments Members purchasing club level tickets will automatically be assigned a locker (1 locker per 2 seats). All lockers are 14” tall, 10 ½” wide, and 17” deep. Along with this Services Guide members will receive an information card containing locker number(s), locker combination(s) and locker instructions. Prior to Game Day Pre-Season Servicing Dates are scheduled to allow members to service their lockers before campus gets congested with students, traffic, etc. The dates are as follows: o Saturday, September 7th – 4 p.m.-6:00 p.m. o Wednesday, September 17th – 5:00 p.m.-6:30 p.m. On the day prior to each home football game, The Zone will be available to members from 2:00 p.m. – 6:45 p.m. for locker servicing.
Due to leakage issues, ice may not be stored in soft-sided coolers overnight. Please note that ice is provided on game day only and will not be available during servicing times.
LOCKERS (cont’d) Game Day
ABSOLUTELY NO SERVICING IS ALLOWED ON GAME DAY.
SERVICES
o No food or beverage items may be brought into the stadium on game day. Food and beverage will be provided on the club level for your enjoyment. o Coolers may not be removed on game day.
Members of The Zone should lock all personal lockers after each game. Neither the catering or custodial staff will have access to these lockers. To re-lock locker(s) between and after each use, turn the knob counter clockwise and scramble the numbers on the number pad. This will ensure that all personal items are safely secured. When not in use, items should be stored in lockers at all times. An Attendant will be located in each Pouring Room on Game Day to assist with locker needs.
Locker Clean-Out Days Following the final home game of the season, there will be opportunities to clean out all personal items in your locker in preparation for the off-season. (Please see the “November 2013 Calendar” on page 4). Members will be reminded of these dates later in the season. All items remaining in lockers after the last clean-out days will be disposed of, including non-perishables and personal belongings, unless arranged otherwise. The Colonnade Group and The University of Alabama Athletic Department cannot be held responsible for personal items left in the lockers.
SERVICES
SERVICES CATERING
Provisions & Service Food and beverages will be available beginning at gate opening (2 ½ hours prior to kickoff). Appetizer, entrée and dessert presentations will be provided through the end of halftime. Game Days Snacks will be served throughout the game. Coca-Cola fountain drinks will be provided for self-service throughout the game. Red Diamond sweet and unsweetened tea, as well as regular and decaf coffee will be provided for self-service throughout the game. Hot chocolate will be provided for self-service throughout the game. Catering staff will buss as needed and maintain food stations.
Sample Menus Listed on the following pages are sample menus that The Zone members and guests will enjoy for each game throughout the season. Please note that all menus are subject to change.
SERVICES GAME 1 vs. Colorado State Stadium Snacks Fresh Popped Popcorn, Crimson Tide Trail Mix Golden Flake Potato Chips & Dip Nachos with Queso, Beef, Jalapenos, Salsa and Sour Cream The Side Line Garden Salad Bar with Fresh Vegetables, Salads and Dressings Assorted Fresh Fruit Platter and Fresh Sliced Deli Meats and Cheeses, with a Variety of Condiments and Assorted Breads & Rolls The Grill Station Hamburgers, Grilled Chicken & Baked Beans, Hot Dogs, Stadium Dogs and Bratwursts served with Assorted Buns and a variety of Toppings The Hot Spot Grilled Chicken Tenders Skewers with Assorted Sauces Potato Wedges Mini Corn Dogs Signature Showplace Build your own Burrito bar Seasoned Chicken and Steak Pinto Beans, Spanish Rice, Cheddar, Sour Cream, Salsa & Guacamole The End Zone Red Velvet Cupcakes Assorted Cookies and Brownies Banana Pudding Assorted Cakes and Pies Bluebell Ice Cream Novelties
SERVICES
SERVICES
GAME 2 vs. Ole Miss Stadium Snacks Fresh Popped Popcorn, Crimson Tide Trail Mix Golden Flake Potato Chips & Dip Nachos with Queso, Beef, Jalapenos, Salsa and Sour Cream The Side Line Garden Salad Bar with Fresh Vegetables, Salads and Dressings Assorted Fresh Fruit Platter and Fresh Sliced Deli Meats and Cheeses, with a Variety of Condiments and Assorted Breads & Rolls The Grill Station Hamburgers, Pulled BBQ Chicken & Baked Beans, Hot Dogs, Stadium Dogs and Bratwursts served with Assorted Buns and a variety of Toppings The Hot Spot 3-Pepper Bam Bam Shrimp and Hushpuppies Pineapple Coleslaw Squash Casserole Signature Showplace Carvery of Steamship Round and Cobb Smoked Ham Silver Dollar Rolls Assorted Sauces and Accompaniments The End Zone Red Velvet Cupcakes Assorted Cookies and Brownies Banana Pudding Pecan Cobbler Bluebell Ice Cream Novelties
SERVICES GAME 3 vs. Georgia State Stadium Snacks Fresh Popped Popcorn, Crimson Tide Trail Mix Golden Flake Potato Chips & Dip Nachos with Queso, Beef, Jalapenos, Salsa and Sour Cream The Side Line Garden Salad Bar with Fresh Vegetables, Salads and Dressings Assorted Fresh Fruit Platter and Fresh Sliced Deli Meats and Cheeses, with a Variety of Condiments and Assorted Breads & Rolls The Grill Station Hamburgers, Smoked Chicken and Baked Beans, Hot Dogs, Stadium Dogs and Bratwursts served with Assorted Buns and a variety of Toppings The Hot Spot Baked Potato Bar featuring Regular & Sweet Potatoes & all the toppings: Pulled Pork, Bacon, Green Onion, Sour Cream, Butter, Cinnamon Sugar, and Candied Pecans
Vegetable Spring Rolls with Sweet Chili Sauce Signature Showplace Wild Wing Bar Golden Fried Wings with Assorted Sauces Buttermilk Ranch, Blue Cheese, Carrots, and Celery The End Zone Red Velvet Cupcakes Banana Pudding Peach Cobbler Assorted Cookies and Brownies Bluebell Ice Cream Novelties
SERVICES GAME 4 vs. Arkansas Stadium Snacks Fresh Popped Popcorn, Crimson Tide Trail Mix Golden Flake Potato Chips & Dip Nachos with Queso, Beef, Jalapenos, Salsa and Sour Cream The Side Line Garden Salad Bar with Fresh Vegetables, Salads and Dressings Assorted Fresh Fruit Platter and Fresh Sliced Deli Meats and Cheeses, with a Variety of Condiments and Assorted Breads & Rolls The Grill Station Hamburgers, Grilled Chicken and Baked Beans, Hot Dogs, Stadium Dogs and Bratwursts served with Assorted Buns and a variety of Toppings The Hot Spot Pulled BBQ Pork with Sauces Baked Beans with Molasses and Onion Chimichurri Beef Signature Showplace Gourmet Macaroni & Cheese Bar
Featuring Velvety Macaroni & Cheese with Choice of Toppings to Include: Bacon Crumbles, Green Onions, Assorted Cheeses, Steamed Broccoli, SautĂŠed Mushrooms, Jalapenos, Roasted Peppers, Buffalo Chicken
The End Zone Red Velvet Cupcakes Assorted Cookies and Brownies Assorted Cakes and Pies Banana Pudding Bluebell Ice Cream Novelties
SERVICES GAME 5 vs. Tennessee Stadium Snacks Fresh Popped Popcorn, Crimson Tide Trail Mix Golden Flake Potato Chips & Dip Nachos with Queso, Beef, Jalapenos, Salsa and Sour Cream The Side Line Garden Salad Bar with Fresh Vegetables, Salads and Dressings Assorted Fresh Fruit Platter and Fresh Sliced Deli Meats and Cheeses, with a variety of Condiments and Assorted Breads & Rolls The Grill Station Hamburgers, Pulled BBQ Chicken and Baked Beans, Hot Dogs, Stadium Dogs and Bratwursts served with Assorted Buns and a variety of Toppings The Hot Spot Golden Fried Chicken Bites w/ Honey Mustard & BBQ Sauces Creamy 3 Cheese Macaroni & Cheese Bistro Roasted Vegetables Signature Showplace Carvery of Herb Roasted Pork Loin & Smoked Beef Brisket Assorted Rolls & Sauces The End Zone Red Velvet Cupcakes Assorted Cookies and Brownies Chocolate Cobbler Banana Pudding Bluebell Ice Cream Novelties
GAME 6 vs. LSU Stadium Snacks Fresh Popped Popcorn, Crimson Tide Trail Mix Golden Flake Potato Chips & Dip Nachos with Queso, Beef, Jalapenos, Salsa and Sour Cream The Side Line Garden Salad Bar with Fresh Vegetables, Salads and Dressings Assorted Fresh Fruit Platter and Fresh Sliced Deli Meats and Cheeses, with a Variety of Condiments and Assorted Breads & Rolls The Grill Station Hamburgers, Smoked Chicken and Baked Beans, Hot Dogs, Stadium Dogs and Bratwursts served with Assorted Buns and a variety of Toppings The Hot Spot Hand Breaded Fried Chicken Loaded Mashed Potatoes Cheddar Cheese Biscuits Signature Showplace Gulf Coast Seafood Display Oysters on the ½ Shell, Crab Claws, Peel & Eat Shrimp Saltines, Hot Sauce and Cocktail The End Zone Red Velvet Cupcakes Assorted Cookies and Brownies Assorted Cakes and Pies Banana Pudding Bluebell Ice Cream Novelties
SERVICES SERVICES
GAME 7 vs. UT-Chattanooga Stadium Snacks Fresh Popped Popcorn, Crimson Tide Trail Mix Golden Flake Potato Chips & Dip Nachos with Queso, Beef, Jalapenos, Salsa and Sour Cream The Side Line Garden Salad Bar with Fresh Vegetables, Salads and Dressings Assorted Fresh Fruit Platter and Fresh Sliced Deli Meats and Cheeses, with a Variety of Condiments and Assorted Breads & Rolls The Grill Station Hamburgers, Grilled Chicken and Baked Beans, Hot Dogs, Stadium Dogs and Bratwursts served with Assorted Buns and a variety of Toppings The Hot Spot Chicken Pot Pie Fried Ravioli with Warm Marinara Dipping Sauce Chicken Enchilada Dip with Fresh Tortilla Chips Signature Showplace Home-style Chili & Broccoli Cheddar Soup Fresh Grilled Texas Toast Grilled Cheese Triangles The End Zone Red Velvet Cupcakes Assorted Cookies and Brownies Banana Pudding Blackberry Cobbler Bluebell Ice Cream Novelties
FREQUENTLY ASKED QUESTIONS Q: What if I don’t live near Tuscaloosa and I can’t make it to the scheduled servicing times to stock my locker? A: Many out-of-town members call on local friends & family for help. But if that’s not an option for you, let us know. Q: One of my guests would like to bring their infant to the game. Do they need a Zone ticket for the infant? A: Yes. Athletic Department policy states that everyone, regardless of age, is required to present a ticket to gain admission into BryantDenny Stadium. Q: What if I forget my locker combination? A: During the week, please contact The Hospitality Office for assistance. On game day, there will be a Pouring Room Attendant available that can provide you with your combination. Q: Why do I have to wear a wristband throughout the game? A: We have found that a wristband system coupled with secured entry points is the best way to protect the exclusivity of certain levels. Anyone with a valid wristband may travel throughout The Zone without any problem. Anyone without a wristband will be stopped and asked to leave. On game day, please do not remove your wristband, as a replacement will not be provided. Q: Where will my wristband allow me to go? A: Your wristband will show that you belong in The Zone-South, but you will also have access to the upper deck via the stairs. Keep in mind that your wristband does not allow you to exit and re-enter the stadium, or enter skybox or North club levels. Q: Are the TVs available for viewing other sporting events? A: Yes, please visit the club level management station located near the west entrance of The Zone to make requests. Q: After the last game, what do I do with the items in my locker? A: Following the final home game of the season, there will be opportunities for you to clean out your locker. (Please see page 5). Q: Is The Zone available for rent for a private function? A: Yes, contact the Hospitality Office for more information.
RULES & REGULATIONS 1. All members are requested to respect the rights of other guests and ensure that all activities conducted in the club level area are done so in a thoughtful and courteous manner. 2. A game ticket for The Zone is required for all individuals, regardless of age. 3. Minors attending the game are to remain attended by an adult at all times while on the club level. 4. Food and beverages may not be taken out of The Zone. 5. All beverages must be placed in opaque cups. 6. The club level will be used only during home football games and specified events approved by The University of Alabama Athletic Department. 7. The club level may not be used for any unlawful purpose. 8. Video recording and such equipment is prohibited in Bryant-Denny Stadium and The Zone. 9. Artificial noisemakers are not permitted in the club level. 10. Members are responsible for securing personal items in the lockers. Additionally, members are discouraged from utilizing this storage area for valuables of any kind. Members are also advised that, except when in use during home football games, the club level and personal items in lockers may be subject to significant variations in temperature and humidity, which may result in damage to personal items. 11. Bryant-Denny Stadium is a non-smoking facility. Smoking is only permitted on The Zone balcony. 12. It is necessary that members and guests refrain from offering attendants food or beverages before, during or after games. 13. The above rules and regulations are subject to alterations based on requirements and policies established by The University of Alabama, the SEC and the NCAA.