United Nations Public Service Award 2010--SWAGAT

Page 1

GOOD PRACTICES AND INNOVATIONS IN PUBLIC GOVERNANCE

2010 Category 1

Improving Transparency, Accountability and Responsiveness in the Public Service

Region

Country

Initiative

Description

Pg

Asia and the Pacific

Republic of Korea

Women-Friendly City Project

A project to encourage public policymakers to accommodate the needs of women when designing and implementing policies.

63

Asia and the Pacific

India

State-wide Attention on Grievances An ICT-based program for effective, transparent and by Application of Technology speedy redress of citizens’ grievances against the (SWAGAT) government in the state of Gujarat.

67

Europe and North Am.

Germany

Tandem in Science, Network for Integration Projects

A networking approach to generating jobs for disabled people, with attention to matters from initial career planning to educational specialization.

73

Europe and North Am.

Albania

Albania’s Electronic Procurement System (ALBEPS)

A Web-based system for fairly and efficiently managing the Albanian government’s purchasing activities.

79

Western Asia

Bahrain

National e-Government Portal – Bahrain.bh

An e-government strategy to improve the delivery of public services to citizens by increasing the transparency of government operations, the responsiveness of government processes and the accountability of government officials.

84

Western Asia

Saudi Arabia

SaudiEDI e-Trade System

Application of information and communication technologies to automate and streamline trade clearance processes.

91

Rep. of Korea

62

India

Germany

Albania

Bahrain

Saudi Arabia


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