Customer satisfaction – Major adaptations and Assisted Decorations Assistance Scheme

Customer satisfaction – Major adaptations and Assisted Decorations Assistance Scheme

In 2020/21 36 households were assisted with major adaptations (adaptations costing more than £1,000, for example shower installations, stair lifts, ramps) and two households were assisted through the Assisted Decorations Scheme. The Assisted Decorations Scheme offers tenants who are over state pension age or in receipt of a Disability Living Allowance or Personal Independence Payment the opportunity to have two rooms of their choice decorated where they are unable to carry out their own decorating and have no other person in the household or otherwise who is physically able to assist. Neither of the two households assisted through the Assisted Decorations Scheme in 2020/21 completed a satisfaction questionnaire. 32 (89%) of the 36 households who were assisted with major adaptations in 2020/21 completed a satisfaction questionnaire.

100% of customers who completed a satisfaction questionnaire were satisfied.