The Communicator - Winter 2018

Happy New Year!

2

4

5

8

r

Mayor of London visits Blackwall Reach

Warm in Winter

Digital Consultation

Universal Credit is here

Swan Rewards

WWW.SWAN.ORG.UK

|

WINTER 2018

|

WWW.WEB4RESIDENTS.ORG.UK

THE COMMUNICATOR PAGES 01/02

Welcome Welcome to the Winter edition of your Communicator newsletter.

As we move into 2018, it’s time to reflect on what we have achieved in 2017 working with you, our residents and our partners. We ended 2017 crowned Housing Association of the Year at the WhatHouse? Awards, and the Swan team feel this award really recognised what we can achieve when we work together to deliver more (see page 6).

We really enjoyed talking to you all in 2017 – especially finding out at SwanFest what you think about our services and how they should look in the future, as we offer more digital services.

Our involved residents have worked tirelessly with us in 2017 to make sure residents have their say about our services and how we can make them better. Thank you to all those who give their time so generously. If you want to get involved in 2018 contact the Resident Involvement and Community Development Team, they would love to hear from you!

We’ve worked hard to support residents with the changes to Welfare Reform. Our teams delivered 1,700 personalised visits to help our residents navigate the changes. Find out the latest advice from our specialist team (page 8).

As the weather turns we know our older residents often need extra support, so we’ve been piloting our new “Warm in Winter” campaign – find out more on page 4.

As well as providing services to our residents, we also want to do our bit to help those who don’t have a home; that’s why we’ve set ourselves the challenge of building 10,000 more homes by 2027. Our new regeneration project in Purfleet will deliver up to 2,800 homes as well as a new centre for Purfleet, new schools, transport links and even a film studio! Find out more on page 11.

To help us build these new properties, we’ve opened our own factory in Basildon, Essex to build modular homes. Why not visit www.nubuild.co.uk to watch our video of the first modular homes being delivered to our development in Beechwood, Basildon?

Contributors Sandra Fawcett Executive Director Operations Samantha Wait Communications Director Caroline Richardson Head of Resident Involvement and Community Development Jorgen Dyer Head of Estate Services Stephen McCarthy Income Services Manager Anna Williams Housing Diversity Manager Andrea O'Callaghan Head of Business Improvement and Allocations

We know just how important social housing is and strive to promote its benefits, so we were particularly delighted to welcome the Mayor of London to our regeneration at Blackwall Reach. He chose to launch his new Housing Strategy there because it is such a good example of what regeneration can achieve (see our report on opposite page).

We think that by working together, we delivered much more in 2017 and we are looking forward to working with you all in 2018.

If you’d like to learn more about getting involved at any time, please call the Resident Involvement and Community Development Team on 01277 844242 or email involvement@ swan.org.uk Sandra Fawcett Executive Director - Operations

Or Text INVOLVE to 07860 021752

The Mayor of London visits The Reach In September, as part of a Mayoral visit, Swan residents at Blackwall Reach were able to meet the Mayor of London, Sadiq Khan. They told him personally about their new homes on Blackwall Reach and how they are enjoying using the new community facilities there.

The Mayor chose to launch his new Housing Strategy from Blackwall because it is considered to be an “exemplar” scheme, which shows what great results regeneration can achieve.

The Blackwall Reach project has benefitted from £50m of loan funding from City Hall to accelerate the scheme and the Mayor saw how the development partners, Swan, London Borough of Tower Hamlets and the Mayor of London are transforming the estate into over 1,500 new homes, 679 of which will be affordable.

The Mayor met representatives from the Women’s Book Group, Youth Group and also the Sewing Group as well as

residents who are part of the Blackwall Reach Residents’ Board.

John Synnuck, Chief Executive at Swan Housing Association commented: “At Swan, we are delighted that the Mayor of London chose to launch his new Housing Strategy at Blackwall Reach. This £300m regeneration really does demonstrate how, working together with our Borough partners and the Mayor of London, we can deliver more high quality, affordable homes

for Londoners, more quickly.

The Mayor saw first-hand how the new community facility, The Reach, has already become the heart of Blackwall Reach. It’s these additional benefits including improved public realm with amenities for all ages, enhanced access to the DLR and the new Blackwall Reach Trust which will foster future investment, good management and a regeneration legacy, that set Blackwall Reach apart.”

THE COMMUNICATOR PAGES 03/04

Staying safe this winter When temperatures drop, Swan’s Estate Services staff work to keep residents as safe as possible, by spreading grit and clearing snow on our estates (where possible grit is spread in advance when severe weather is expected).

Our snow clearing efforts are focused on our most vulnerable residents first; snow is cleared from the exits and pathways of communal blocks to the road or public footpath.

However, even though we try to minimise the risk of

slips, please remember to take care as black ice often forms on pathways that have been cleared.

Snow and ice often sticks to shoes and boots so try to remember to remove as much as possible from your shoes when you enter communal areas from outside. This helps to prevent others from slipping over in wet patches.

Other tips to staying safe this winter are: • Dress for the weather!

Where possible wear several layers of clothing as you can remove or add a layer if you get too warm or cold. If you have to go outside in the snow or rain try to remain as dry as possible; wet clothing does not keep you as warm as dry.

• Check on elderly and vulnerable neighbours if the weather is cold. If you have any concerns about them please call 101.

SWAN FACT – Swan has more than 24 tonnes of grit in stores throughout Essex and London, ready for use!

Energy saving tips for the winter months During the winter and especially after the expense of the holiday season, we understand that money is tight for many people. The following tips show how small changes can help you save money on your energy bills!

Keep the temperature in your home between 1821°C. If you turn the temperature of your thermostat down by just 1°C it will save you money.

1 2

Don’t leave appliances on standby or on charge unnecessarily. If you can remember to do this you could save up to £30 a year! (EST, 2017).

3

Lower the temperature you use to wash your clothes.

Wash at 30°C whenever possible.

Have a shower instead of a bath. This could halve the amount of hot water you use! A water efficient shower head could save a four-person household as much as £75 a year on gas for water heating, as well as a further £120 on water bills if they have a water meter.

4

5

When making hot drinks only boil the amount of water you need. This could save you around £7 a year.

For further information on saving energy and money in the home you can visit www.energysavingtrust.org.uk

Warm in Winter Back in November Swan’s Warm in Winter campaign was piloted in Tower Hamlets. This campaign targeted residents over 75 who live on their own in a Swan property. Residents were identified by the team and visited by specially trained Swan staff. The Warm in Winter team provided information on how residents could keep safe at home and keep their home warm. General advice was also offered on how residents could manage their home in an affordable way.

The campaign was a great success and received

hugely positive feedback from staff and residents: Staff were pleased that they were able to go out and make a difference and residents felt reassured that Swan really do care.

Francesca Hallet, Service Improvement Co-ordinator said: “I came away with a great sense of fulfilment as I had the opportunity to spend an hour with each of these elderly residents, to chat to them, ensure they were safe, warm for winter and to make sure that any concerns they had, were sorted out for them.

Since I took part in this

campaign, I have been looking up ‘Befriending volunteering services’ as it has made me feel I want to continue to give something back to the older generations in our communities.”

Resident Mr. J said: “It was the best you could do for me – a very positive experience. The lady that came to see me was really lovely and caring.

Thank you!”

Swan plans to roll-out the Warm in Winter campaign to other areas in which we operate in the future so

watch this space for next year’s update!

Please call the RICD Team on 01277 844242 if you would like winter warmth guidance or more information on this initiative.

If you would like more information on Befriending Services check www.web4residents.org. uk/befriending-services

How to cope while waiting for your boiler to be fixed Most households rely on their boiler to provide all of their space heating and hot water. If the boiler breaks, in most cases Axis are able to ensure the boiler is fixed on the same day. Although Axis carry anumber of standard parts, in some instances parts will need to be ordered. These tips are intended to help you to cope until normal service is resumed.

It’s important to do everything you can to keep your heating requirements to a minimum.

• Wear more clothes • Draw the curtains – they will act as an extra insulation layer for your windows.

• Use a hot water bottle or electric blanket instead of trying to heat your bedroom.

Space heating

Temporary electric heating

If your central heating system breaks down when the weather is cold you will be offered secondary electric heaters to try and keep warm.

• Electric fan heaters are very good at heating the air in a room quickly, they are good for short blasts of heat.'

Water heating If you’ve got a hot water cylinder, then there is probably an electric immersion heater too.

Even if the boiler has stopped working you can still use the immersion for hot water, though it won’t do anything for your radiators. Take a look at your cylinder – if there is a thick electrical cable leading to the top of the cylinder (or one going to the top and one going to the bottom) then you can heat your water electrically.

There will be a switch or two, usually in or next to the cupboard with the cylinder in it and usually

with a red light on the switch. Turn it (or them) on, wait half an hour and your hot water should heat up.

If you don’t have a cylinder, or if your cylinder doesn’t have an immersion heater, then you’re going to have to manage in other ways: • If you’ve got an electric shower then this will still work.

• You can boil kettles and boil pans full of water on the hob for washing up and hand washing.

THE COMMUNICATOR PAGES 05/06

Swan’s Digital Journey As part of our drive to improve services we recently undertook a survey looking at how residents contact us and how they would like to do this in the future. Many residents let us know that they would like to undertake transactions online using their mobile, tablet or computer. They also expressed an interest in having a way to check for updates online, at a time that is convenient to them.

We have therefore launched an innovative project to update our digital offer for all our residents. By investing in

this new way of working residents will be able to access more information, make requests for repairs and other services, check on rent and other balances and receive feedback online at their own convenience by using an enhanced Portal. We recognise that not everyone will want to use the online service and it is not our intention to reduce choice so we will continue to offer services by phone, in offices and at home visits.

As these exciting changes to our services continue we are keen to involve residents in the design

and testing of these products.

Do join us on our exciting journey and look out for our digital updates in future editions.

If you would be interested in helping us please contact our resident involvement team at residentinvolvementteam@swan.org.ukor phone call us on 01277 844242.

Breaking News!

As we sent The Communicator to print we were delighted to discover two of our residents have been shortlisted in this year’s TPAS Awards.

Chair of the Essex Resident Consultative Committee Caroline Franklin has been shortlisted for Tenant of the Year and former foyer resident and current foyer volunteer Hollie Smith has been shortlisted for Young Tenant of the Year. We would like to wish them the best of luck at the finals!

Axis/Swan Community project Do you have a community project that could do so much more with the support of the Swan/Axis Team?

Together with Axis, our long-term repairs partner, the Swan team are looking for a project that they can support in 2018. The team are ready to get hands-on and use their skills to make our residents’ lives better.

Examples of previous projects that we have jointly supported include : • The redecoration of a community hall in Basildon • A gardening project at a special educational needs school in Havering

The team will chose a project from the suggestions received from residents – so this really is the chance to suggest a project that will benefit your community.

The Swan / Axis team will provide skilled labour as well as project management skills and may even provide materials too.

You can contact the RICD Team at Swan to make your suggestions by calling 01277 844242.

Swan scoops Housing Association of the Year at WhatHouse? Awards 2017 Swan is delighted to have been crowned 'Housing Association of the Year' at the prestigious WhatHouse? Awards 2017.

The judges examined all aspects of the Housing Association and concluded that everything about Swan shouts "ambition and innovation”.

They also recognised how Swan is prepared to take on projects that others can't or won't, such as the

regeneration of the Laindon Shopping Centre, to build homes and communities that people want to live in.

The Gold Award, (Swan won Silver in 2016), acknowledges how Swan consistently delivers more, for example by investing and developing new community facilities for residents, such as The Beech at Beechwood and The Reach at Blackwall Reach.

THE COMMUNICATOR PAGES 07/08

Swan delivers their first modular homes to site in Basildon We’ve already reported on how we have invested £3m in our new modular housing factory in Basildon and told you how the factory was going to build high quality, modular homes for our regeneration of the Craylands Estate in Basildon. Well, the latest news is that the very first precision engineered modular homes have now been delivered to site!

They were built in the factory by our NU build team before making their way, under escort, to Beechwood.

modules on to site and now we have these arrangements in place, we will be able to complete the rest of the regeneration using less construction traffic and less disturbance to the local residents.

Geoff Pearce, Executive Director of Development and Regeneration, said: “I am thrilled to have seen the first of our modular homes delivered to site! We already have our own in-house skilled construction team, NU living,

who are able to first build and then install the modules to site. As a result we are convinced that these will be modern high-quality homes that people will want to live in!

We started out in Basildon and continue to invest in the Borough – I would urge local people to consider coming to work with us in our new factory, Swan really is a great place to work!”

watch the video of the first module delivery, visit www.nubuild.co.uk

For more information about NU build, current job vacancies and to

This is fantastic news, not only for those who will live in these new homes, but also for the residents living around the regeneration site. They have supported us in getting these first

My BIG idea...

Swan is always on the look out for comments from residents suggesting how we can make our services better.

Residents’ suggestions help us to improve our business.

Your Big Idea may also be useful for us to share with other residents and help us to deliver the services you really want.

If you have any suggestions or ideas don't delay - send them to us today!

Want to win £50 to spend in Argos?

Tell us your Big Idea! We will award £50 in Argos vouchers for any ideas that we can use.

So, tell us what you think about how we can: • Improve services.

• Offer new services.

• Save money or reduce waste.

All suggestions are considered by our Resident Consultative Committees.

Any we implement will be published in The Communicator.

Send us your idea by post using this form or online at web4residents.org.uk or by emailing Improvement@swan.org.uk

My Big Idea is... ............................................................................ ............................................................................ ............................................................................

Your name ............................................................................

Address ............................................................................ ............................................................................

............................................................................

Return your suggestion slip to: The Customer Relations Officer Swan Housing Association, FREEPOST ANG10361, Billericay CM12 9ZZ

Making room for more Supported Housing Residents!

Swan’s Supported Housing Team has recently increased the capacity of two schemes to enable us to offer more housing to residents with additional needs.

The 24-hour Supported Housing scheme for adults with learning disabilities at Neave Crescent in Romford has an extra room and can now welcome one additional resident following a recent support review. This has been made possible after it was agreed to convert one of the staff sleeping

rooms into a room to accommodate an additional resident.

accommodation suitable for a resident and their baby.

The conversion was recently completed in just a few weeks by Axis, working in partnership with Swan and the new residents are already settling in well!

This has been a fantastic opportunity to provide new

Dove Cott House, a supported housing scheme for young pregnant mothers and parents with their young babies in Laindon has also recently been able to reuse an under-utilised communal area into

homes for residents who require support but want to live as independently as possible.

RECRUITING NOW W! PDNH D G GLL௺ ௺H HUUH HQFH Swan Care and Support Services are an Essex based company providing quality care and sup pport to people living in the community. :H RႇHU WKH IROORZLQJ EHQH¿WV

• • • • • • • •

Competitive rates of pay above living wage Mileage allowance Induction and ongoing training Flexible Hours Varied work across Essex Mobile phone & uniform Continuous professional development Caring and supportive team approach

)RU PRUH LQIRUPDWLRQ FRQWDFW RXU IULHQGO\ UHFUXLWPHQW WHDP

0345 683 8809 www.swa an.org.uk

@Swancares

Universal Credit is now here…

Our team have been working all year to help residents with Welfare Reform. They have carried out over 1,700 personal visits to date! Now the roll out of Universal Credit is speeding up and more and more areas are moving onto the full digital service. So, here’s a reminder about Universal Credit: Universal Credit is paid as a single monthly payment that covers SIX former (legacy) benefits: • Income Support • Employment & Support Allowance • Jobseeker's Allowance • Child Tax Credit

• Working Tax Credit • Housing Benefit If you have a change in circumstance after your area has moved over to the full service and you would previously have claimed any of these six benefits, you will be asked to make a claim for Universal Credit instead.

All claims must be made online.

If you are already claiming one of the six legacy benefits you will be asked to swap to Universal Credit at some time in the next year or two. Exactly when you are asked to switch depends on where you live and your household details.

When will your area move over to the full digital service?

Tower Hamlets, Southend, Harlow, Braintree, Uttlesford, Thurrock, Brentwood, Basildon and Barking and Dagenham are ALREADY on the full digital service.

The rollout of digital service will follow this timetable: June 2018: Havering, Redbridge July 2018: Castle Point, Colchester, Newham, Rochford, Tendring December 2018: Chelmsford, Epping Forest, Maldon

So, if you are in receipt of these benefits, Universal Credit will affect you at some point in the future.

However, there is no need to worry, our specialist advisors will help you get ready for Universal Credit.

They have already carried out a large number of visits and will be happy to advise you on your personal situation.

Call the Welfare Benefits Team on 0300 303 2500.

Universal Credit: Be Prepared!

THE COMMUNICATOR PAGES 09/10

Diversity Day 2017 Swan remains committed to equality and diversity and we held our annual Diversity Day in December.

This year the day focussed on Homelessness, Domestic Abuse and Female Genital Mutilation (FGM).

Involved residents from Swan’s Residents’ Consultative Committee joined the sessions alongside Swan staff from all areas of the organisation. The day began with a welcome from Sandra Fawcett, Executive Director – Operations. There were various speakers throughout the day including Alison Inman, President of the Chartered Institute of Housing and Gudrun Burnet, from Domestic Abuse Housing Alliance, who spoke about

the role housing professionals can play in the fight against domestic abuse.

Lyndsey Dearlove spoke about the UK SAY NO MORE campaign - a national campaign to raise awareness and end domestic violence. Andy Meekings from Hestia talked about domestic violence in LGBTQ+ relationships. Amy White and Cat Glew from St. Mungo’s spoke about their work to end homelessness and rebuild lives affected by it and Hibo Wardere, author of ‘Cut – One Woman’s Fight against FGM in Britain Today’ spoke about her own personal experience of FGM and her subsequent dedication to campaigning against the practice.

“At Swan we take all matters of equality and diversity seriously and were absolutely delighted to be joined by Alison Inman, President,

Charted Institute of Housing to hear about the difference our staff can make in the fight against domestic abuse.”

No Excuse for Domestic Abuse Anyone could experience domestic abuse by a current or former partner or family member. An estimated one in four women and one in six men experience domestic abuse at some time in their life.

• psychological abuse

Domestic abuse isn’t just physical violence, it can include:

• honour-based violence

• verbal abuse • emotional abuse • financial abuse

• controlling, coercive, isolating, or threatening behaviour • sexual abuse • forced marriage • female genital mutilation DON’T SUFFER IN SILENCE. If you, a friend or relative require advice or assistance in relation to domestic abuse you can

call the Police on 999 in an emergency or 101 in a nonemergency.

For further information and advice please contact your neighbourhood/ supported housing team on 0300 303 2500 or email info@swan.org.uk.

You can also see Swan's Domestic Violence and Abuse brochure on www.web4residents.org. uk

Caretaking Awards 2017 Every year our Estate Services Team hold their annual Caretaking Awards to recognise those who provide services, day in, day out, on our estates, in all weathers. Now in their thirteenth year, this year’s awards were again held at The Reach, at Blackwall Reach in Tower Hamlets.

A number of our involved residents joined the event and over 95 people attended the awards this year! Carol Franklin, Chair of Swan’s Essex RCC received a special award for being the “Most Helpful Resident”. Congratulations Carol!

of the Year award and Alina Wojcik-Waracka was awarded Caretaker of the Year. Jorgen Dyer, Head of Estates Services said of Alina…. “ Alina is always eager to help and never refuses any request for her help. This year she has responded to every emergency call first time and without hesitation. Whether working in a team or alone, Alina is dedicated to her work which she delivers without fuss. No matter what is happening she keeps smiling!”

Congratulations to everyone recognised at these awards!

Team 9, who are based in London covering estates such as Blackwall Reach won the Caretaking Team

Caretaker of the Year Alina Wojcik- Waracka Team of the Year Mobile 9 Danuta Rebacz-Drabik, Malgorzata Wasicka Estate Services Most Helpful Staff Member Mariusz Kozlowski Most Helpful Axis Staff Member Rahoul Rehinsi Most Helpful Resident Carol Franklin Going the Extra Mile Dave Kinchlea Estate Service Cleaner of the Year Angela Fernandes Concierge / CCTV Staff Member Anna Ciszek Most Complimented Staff Member of the Year Michal Jedrzejczak Managers Most Improved Staff Member Peter Howell and Arek Waracki

Resident Training and Activities Over the last year we have joined forces with Tower Hamlets Homes and other Housing Associations to offer some great training courses for all Swan Residents.

(please contact us in advance to confirm).

There are also a number of online e-learning courses available, most of which take less than an hour to complete.

If you are interested in learning about topics from Food Growing to First Aid we may have a course for you! Lunch and refreshments are provided and we can arrange transport to the wheelchair accessible venues if you have mobility issues

We also have a comprehensive plan of activities for the coming year - please visit www.web4residents.org.uk for the latest details or call the Community Development team on 01277 844242.

To apply for a course please visit www.surveymonkey.co.uk/r/F9MZB8C or, for a log-in to Swan’s eLearning courses, call the Resident Involvement and Community Development Team on 01277 844242 for more information or visit www.web4residents.org.uk

THE COMMUNICATOR PAGES 11/12

Don’t fall victim to computer scams!

Do you use a digital device connected to the Internet?

Did you receive a new computer, laptop or device for Christmas? Have you ever received a call from someone saying that you have a problem with your PC or laptop? Anyone with a computer connected to the Internet could be targeted and become a victim of Computer Service Software fraud.

Victims receive a telephone call and are told that there is a problem, such as a virus, with their computer and that it can be fixed for a fee. The callers often say that they are from an organisation such as Microsoft, TalkTalk, BT as well as more generic sounding organisations such as the ‘Windows Technical Department’.

Fraudsters gain control of their device by talking victims through a remote log-in process, Victims often witness their mouse moving and changes to their display; they are then asked to pay a ‘fee’ (anything between £100 and £300 has been reported) and told that the problem has been resolved. Once the initial payment has been taken it is not uncommon for further payments to be taken without permission, sometimes personal data is also stolen.

If you receive one of these calls hang up the phone; never divulge passwords or pin numbers and remember that Microsoft or someone on their behalf will never call you.

If you have been a victim of this, it is important to get your computer checked for spyware and immediately contact your bank, you can also report it to Action Fraud by calling 0300 123 2040, or use their online reporting tool at www.actionfraud.police.uk/report_fraud

Swan to help regenerate Purfleet!

We are delighted to confirm that we will be part of the Purfleet Centre Regeneration Limited team working in partnership with Thurrock Council to deliver the exciting £1bn regeneration of Purfleet!

This Thames-side scheme in Thurrock will see in excess of 2,800 new homes built alongside a world-leading creative hub (including film studios and a production centre), an improved train station and

bridge crossing, a new primary school and other vital health and education infrastructure.

This is fantastic news as this will not only create great new facilities for local people, it will also generate opportunities for employment and training.

To find out more visit ourpurfleet.com

Performance Corner – How are we doing?

April 2017 to November 2017 GENERAL NEEDS SATISFACTION

COMPLAINTS

STAGE #1

84%

86%

73%

124

100%

Satisfied with overall service (Target 85%)

Satisfied with quality of home (Target 85%)

Satisfied with repairs service (Target 76%)

We received 124 complaints in this period

Stage 1 complaints responded to within 6 working days (Target 98%)

REPAIRS

73%

96%

99%

95%

99.9%

People satisfied with the complaints procedure (Target 76%)

Repairs completed at first visit (Target 96%)

Repair appointments made and kept (Target 97%)

People satisfied with their last repair (Target 90%)

Properties with a valid gas safety certificate (Target 100%)

EMPTY PROPERTIES

RENT ARREARS

ANTI-SOCIAL BEHAVIOUR

14

77%

2.8%

63%

94

Average number of days taken to re-let an empty home (Target 15)

Satisfaction with our letting service (Target 93%)

Current arrears as a % of rent due (general needs) (Target 2.6%)

People satisfied with how their report was dealt with (Target 80%)

We have had 94 compliments during this period

THE COMMUNICATOR PAGES 13/14

Swan Rewards Our way of saying thank you

Here is your chance to win some fabulous prizes as part of the Swan Reward Scheme. Please check that you qualify by visiting web4residents.org.uk and then just choose which of these great prizes you would like to win. The closing date for entries is 9 March 2018.

Panasonic 32 Inch HD TV

Apple iPad 32GB

£400 worth of white goods

On which day was New Year’s Day 2018?

Which of these colours is not a colour of the rainbow?

Meaning smartly dressed, complete the phrase: 'suited and...'?

nMonday nWednesday nSunday

nRed nWhite nGreen

nSmart nLooking good nBooted

Name ................................................................................

Name ................................................................................

Name ................................................................................

Address..........................................................................

Address..........................................................................

Address..........................................................................

................................................................................................

................................................................................................

................................................................................................

Phone no......................................................................

Phone no......................................................................

Phone no......................................................................

HP AMB 17" Laptop

£200 to spend in Argos

£200 to spend in B&Q

Who was Rodney married to in Only Fools & Horses?

How many tonnes of grit does Swan have stored for this winter?

nCassandra nJune nRaquel

n16 tonnes n20 tonnes n24 tonnes

This year the Warm in Winter Campaign targeted residents in Tower Hamlets aged over?

Name ................................................................................

Name ................................................................................

Address..........................................................................

Address..........................................................................

................................................................................................

................................................................................................

Phone no......................................................................

Phone no......................................................................

n80 n75 n65

Name ................................................................................

Address.......................................................................... ................................................................................................

Phone no......................................................................

If you qualify just answer the questions and cut out the coupon for each prize you wish to be entered for.

Then post all entries in ONE envelope to: Swan Housing Association, FREEPOST ANG10361, Billericay, CM12 9ZZ or email us at improvement@swan.org.uk quoting 'Swan Reward Scheme competition’ with your answers, name and address. Winners may be asked to appear in the next edition of The Communicator.

Images are for illustrative purposes only and prizes may vary

The funny zone!

Q: What's an ig?

A: A snow house without a loo!

Q: What vegetable was forbidden on the ships of Arctic explorers?

A: Leeks!

Q: What did the big furry hat say to the warm woolly scarf?

A: You hang around while I go on ahead Q: What is the month that people sleep the least in?

A: February Q: Why don’t mountains get cold in the winter?

A: They wear snowcaps Q: Where does a polarbear keep its money?

A: In a snow bank!

Musical Word Search winners

KIDS’ ZONE Musical word search!

There are 20 hidden musical words to find. The words can go in any direction and are written both forward and back to front.

Find all 20 and you could win a £25 Argos Voucher. Runners up will each receive a £10 Argos Voucher.

C D S G

K

C E V

L A O U

Z

E

A O U

I

Z

O Y D

S

T

A

Y

S N D A

J

N E Q O R N Y H O U U

I

L

N

P H Y C N E R R H M

Y S W I

I

C E K I

I

T O

M W

J H L

P

C E C

R B C O A C T P R O O C

W X

R

O U C I

C O S

I

N G O K R R R H T T C A

A D

I

A

A H Y

I

L

P Q N E N V I

G

J D M O R P K D O D R O K W T U

L R M A

Z

S

I

R A D

O W O A

B K L

Y

L D

X S

R W M R B U N M P E N A V

A

K

S P

I

T W S M G G X K

C V

F

P

I

I

D D C N N S

I

BAND DOWNLOAD KARAOKE MICROPHONE RADIO ROCK SOUND

Y N E T

E O R X

I

E B X H D M F

N O H E C W L N R CLASSICAL GUITAR KEYBOARD NOISE RECORD SING VIOLIN

L

L

X S

COUNTRY JAZZ LISTEN PITCH RHYTHM SONG

Your Name

Runner-Up £10 Voucher – Bethan, Laindon

When you have found all 20, cut out your entry and return with your name, age and address to Jennifer Spencer Charles, Swan Housing Association, FREEPOST ANG 10361 Entries will be drawn on 9 March 2018.

This competition is only open to Swan residents aged 16 or under.

.......................................................................................................................

Runner- Up £10 Voucher – Adam, London

Winner £25 voucher – Scarlett, Basildon

.......................................................................................................................

Your age .......................................................................................................................

Address

....................................................................................................................... .......................................................................................................................

In your language

Swan Housing Association www.swan.org.uk @swanhousing

Hera Management Services www.heramanagementservices.co.uk @heramanagement

Swan Housing Association

Please call 0300 303 2500 if you would like someone to explain any of these articles to you.

Head Office: Pilgrim House Billericay Essex CM12 9XY

Polish

All our offices are open Monday - Thursday 9.00am - 5.15pm

Somali

Friday 9.00am - 5.00pm Tel: 0300 303 2500

NU living www.nuliving.co.uk @nulivinghomes

Repairs: 0800 783 2768 or 020 3597 2067 from a mobile (24 hrs a day)

Punjabi

Email: info@swan.org.uk Online: www.swan.org.uk Bengali

Swan Foundation www.swanfoundation.org.uk @swanfoundation

For details of other ways to report a repair, make a complaint or compliment and how to contact us by text please visit the Swan website

Arabic

Urdu