Could you help to improve our services? Why not join Swan’s Scrutiny Panel! We are looking for diverse, passionate, committed and driven people to join our Scrutiny Panel. If this sounds like you, then you should also know that volunteering could also benefit you! Volunteers receive training and mentoring which contributes to their personal development; their self-confidence and self-esteem often improves and they get to meet a variety of interesting people and have the chance to make new friends. Volunteering is a fun, fulfilling and productive way to use your spare time! It is also increasingly important to our society. Volunteering benefits everyone involved from the
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volunteer through to the individuals and organisations they support. So, why not contact us to find out more?!
What were the outcomes of the last Scrutiny review on Tenancy Fraud?
Every year Swan’s resident led Scrutiny Panel carry out two in-depth reviews of Swan’s services. They examine performance information, policies, documentation and processes. They visit Swan estates and interview staff and residents.
The Scrutiny Panel’s last service review examined Swan’s approach to tenancy fraud; here are a few of their recommendations: • Frontline staff should all receive training on how to spot and tackle tenancy fraud. • Swan should run an awareness campaign highlighting the benefits of tackling tenancy fraud.
Their investigations help them to form a detailed understanding of Swan’s services and enable them to suggest changes to help enhance the service.
• Swan should introduce a dedicated tenancy fraud hotline to make it easier for residents to report suspected tenancy fraud. • Swan should have information on tenancy fraud and how to report it on estate notice boards. The team are now looking to implement the recommendations.
For more information contact the Resident Involvement and Community Development Team at involvement@swan.org.uk or call on 01277 844242
NEW AND IMPROVED RESIDENT SUPPORT AND ONLINE SERVICE COMING SOON
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This will include things like; checking balances, reporting repairs, logging and seeing the status of any queries or complaints you’ve raised. We are hoping to include as much as possible in the new service to increase transparency, improve access to information and overall give you a much better experience.
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