New resident support and online service coming soon!

NEW AND IMPROVED RESIDENT SUPPORT AND ONLINE SERVICE COMING SOON

HOW DO YOU WANT IT TO WORK?

As part of our continuous effort to provide you with the best possible customer care, we are pleased to announce that we are going to be implementing an improved online service.

This will include things like; checking balances, reporting repairs, logging and seeing the status of any queries or complaints you’ve raised. We are hoping to include as much as possible in the new service to increase transparency, improve access to information and overall give you a much better experience.

We will keep you up to date on progress, share findings and ideas with you and ask for your input in various areas.

One thing we are keen to find out first is what your preference are for things you'd like to see in the new online service. Please follow the link below to complete a short survey - we'd love your input, as it will help us include the features that are most important to you.

Copy / click the link below to access the survey:

https://www.surveymonkey.co.uk/r/?sm=4_2FrzHZOFPLJv7a_2BcTT_2Ba2w_3D_3D