HOME NEED TO KNOW Page 02
NICE TO KNOW Page 07
YOUR HOME Page 22
COMPETITION Page 24
somewhere to feel at home
STAY HOME SAVE LIVES
SPRING 2020
NICE TO KNOW Twenty-five facts about Swan Page 9
WELCOME Welcome HOME! In this issue you can find the latest need-to-know information about Swan’s response to the global Coronavirus (COVID-19) pandemic.
NEED TO KNOW
NICE TO KNOW
What support is Swan offering?
Tips to help you feel at home during isolation
Page 03
Page 08
YOUR HOME
COMPETITION
Win a Smart TV PLUS many more prizes to be won on page 24 Our latest performance figures Page 21
Enter our competition Page 24
NEED TO KNOW
Covid-19
Message from John Synnuck Swan’s response to the Coronavirus We know that this is a worrying and uncertain time for everyone. We want to reassure you that we will continue to do all we can to support you and your family over the coming weeks and months. Here’s our current advice correct as of 14 April 2020 and the answers to the questions you’re likely to have. I am sure you will understand that our plan will adapt to take into account the latest Government guidance.
How do I get in touch with Swan? Despite the Coronavirus (COVID-19) we are here to help you. Even though our offices are closed to visitors and our staff who are not on the front line are working from home, you can still get the support you need. You can access information about all our servcies on swan.org.uk and use Live Chat to speak to us there too. You can still call us but please do bear with us if it takes a little longer to get back to you.
Will scheduled visits still go ahead? If you had a face to face visit scheduled our staff should have been in touch with you to rearrange it. They are replacing face to face visits with telephone appointments wherever possible.
Staff will only visit you in your home in emergency situations. We are unable to visit a home where a household member is self-isolating or has symptoms of the virus. If you need us during this period, please contact us and we will talk through how we can best support you.
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Continuing our support Here are some answers to questions you may have about how we will support you:
Live Chat on our website or call them on 0300 303 2500.
I am struggling financially. What help can I get? If you are concerned about your financial position because of the impact of the Covid-19 virus, our Welfare Benefits team is standing by to support you. They will share useful information on our website and through our social media channels. If you can’t find what you need please email them on benefits@swan.org.uk, contact them via Live Chat on our website or leave them a message by calling 0300 303 2500 and they will call you back.
Will communal areas be still be cleaned? Our Estates Services Team will continue to provide caretaking services whilst the situation is safe to do so and Government advice allows them to continue. Please be aware that they may have to adapt their schedules to cover staff absences and to respond to the evolving restrictions on movement. We ask for your patience if you find that the service you receive isn’t delivered in the usual way during the weeks ahead.
The team is receiving lots of additional enquiries, so whilst it may take time for them to get back to you, please be reassured that they will do so.
Our Estates Team will work in pairs where it is essential – e.g. to remove bulk rubbish which poses a fire risk but will observe safety guidelines when doing so.
Will repairs still be carried out to my home? Our repairs partner Axis, is currently carrying out emergency repairs only. Emergency repairs include: loss of heating and hot water; leaks and blockages; loss of power; security and boarding-up to secure a property and repairs to preserve Health and Safety, such as trip hazards. Axis staff will not be visiting your home to carry out non-essential and non-urgent repairs and if you have an appointment already booked that isn’t essential or urgent, Axis will be in touch to cancel it. They will restart these repairs as soon as the Government advice recommends this. All appointments will be rescheduled at this point. If you need to report an emergency repair please contact Axis on 0800 783 2768 (24 hours a day) or by calling 020 3597 2067 if calling from a mobile. You can also contact Axis by texting 07786 205096 or sending an email to swanresidents@axiseurope.com How do I contact my Neighbourhood Officer? Our Neighbourhood Teams remain available to support you. They will share useful updates and information on our website and our social media channels. If you can’t find what you need please email them on info@swan.org.uk or talk to them via
Supported Housing If you live in one of Swan’s Supported Housing schemes - we have already shared advice with you about how we will do our best to maintain services during this period. Will residents still be involved in making decisions that affect their homes and the services we provide? We will continue to seek to engage with you about our services, however we won’t be arranging face to face meetings until restrictions are lifted. Our Resident Involvement and Community Development Team will be using the website to inform you of consultation options. You can also get involved through our Count Me In platform and the My Say email group. For more information on this please email the team on involvement@swan.org.uk
We will continue communicating with you over this period through our social media and website www.swan.org.uk Where appropriate we will also provide postal/paper updates too.
NEED TO KNOW
What are you doing about anti-social behaviour? Swan’s Neighbourhood Teams and Anti-Social Behaviour (ASB) Officers remain committed to supporting all our residents during the current Coronavirus (COVID-19) pandemic. We understand that we are all having to adjust to many more people being at home who are unable to continue their usual activities. This does mean that everyone needs to work together; remaining considerate to their neighbours and understanding that children are at home a lot more.
We’d like to reassure you that we are still able to help residents who are worried about ASB: •
•
If you experience serious ASB (something that would be considered a crime), please report it to the Police by dialling 101, or 999 if it is an emergency. Please use the dedicated ASB email address to report new cases to us: ASB@swan.org.uk or call us on 0300 303 2500 and the team will get back to you as soon as they can.
Our officers are following the current Government guidelines and are currently working to support residents who have concerns about anti-social behaviour. They are unable to undertake any home visits until the Government guidance changes.
For more information about how we are working to support residents who are concerned about ASB during the current Coronavirus (COVID-19) pandemic please visit www.swan.org.uk/coronavirus-update
Why is Swan still cutting the grass? Swan is taking the current world health situation very seriously and our caretaking and grounds maintenance contractors have been instructed to strictly observe Government protocols while carrying out their daily duties. External maintenance works are still within the current Government guidelines, which we follow very carefully. We are now in the growth period of Spring so we need to ensure that grass, weeds and bushes are maintained. If we suspend this work, it could cause a Health & Safety risk leading to a rise in ticks and mites and uncollected dog mess appearing. This could quickly become a serious health issue for residents. Our grounds maintenance work will continue unless the current Government advice changes.
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Fire safety Your safety and wellbeing have been our priority for over 25 years and will always continue to be so. It is even more important to be safe, every day right now. So, please do remember good fire safety principles. These include keeping corridors clear, not putting seasonal lights on balconies, not lighting BBQs or storing excessive items or flammable items on balconies; not making any changes to front doors and remembering to check your smoke alarm regularly. We would like to reassure residents who currently have waking watch services in their building that we are working closely with our contractors and we have received assurances from them that these services will be maintained. Where we are working to put contractual arrangements in place regarding cladding removal works, our teams are continuing to progress these so that, as soon as it is safe to do so, we are able to proceed with this work. With regards to our programme of Fire Risk Assessment Activity and External Wall Fire Review
Process (EWS Certificates), we are able to confirm that we are continuing to work with our Health and Safety provider to analyse the data already gathered and to ensure that this work continues to progress during the current restrictions. We are trying to issue EWS certificates where survey work has already been completed. However, the Coronavirus (Covid-19) is affecting how quickly we can get expert sign off. We have completed 100% of external block inspections currently required and well over half of the internal inspections required but in the current situation further internal inspections are going to be difficult to arrange within Government restrictions.
NICE TO KNOW
Top tips to help you feel at home during self isolation We want to help you feel at home during this challenging time. Staying at home can get boring and lonely – the kids may test your patience! – and all of this coupled with concerns about the current health pandemic can impact our mental wellbeing. Here’s some ways to keep you – and the children – entertained, as well as some tips to help you look after your mental wellbeing. Stick to a routine As tempting as it may be to stay in bed and live in your PJs, in the long run this is bound to have a damaging effect on your overall mood. While you may not be able to stick to your normal routine, you can create a new routine at home. Try getting up at the same time every day, taking a shower and making a nice breakfast. Then set yourself a list of activities for the day (we share some of our ideas below).
Stay connected Isolation and social distancing doesn’t mean that you can’t stay in touch with family and friends. Thanks to technology it is easier to stay connected than ever before. Take time to talk to your loved ones using social media, video calls – or even the good old-fashioned telephone! Listening to the radio or podcasts may also help you to feel like you have company if you’re feeling lonely. Get active It is vital to stay active during this period for both your physical and mental health. You might not be able to go to the gym or play football as you normally would, but there are lots of great home workouts suitable for all ages and abilities online. Just a few minutes every day will help.
Eat well If you need to isolate, try to arrange for a family member or friend to drop off food, or order your shopping online. It may be tempting to snack throughout the day, but maintaining a healthy diet is important. Meal planning will help you to make the most of limited supplies. Try to eat a balanced diet that includes fruit, vegetables and protein, and make sure you drink enough to stay well hydrated. You could even use this time to try out new recipes. Keep your mind active There are hundreds of online resources that will help you to stay mentally active. Swan has partnered with digital course provider AP4U to offer over 40 free online courses - check out swan.org.uk for more information. Why not use the time to learn a language, take virtual tours of museums, do
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the crossword or even sign up to do an online learning course? You could also use this time to get organised - why not sort out your wardrobe or organise your photographs? Make time for hobbies It is a great time to revisit hobbies that you enjoy and even try new ones. There are lots of great online tutorials that you can try. Here’s our list of ideas:
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Top 10 tips
We know that one of the greatest challenges of social distancing and isolation is for parents. So, here’s our top 10 ideas to keep the kids entertained: 1. Bring out the board games 2. Write letters to isolated older people who live in your community or local care homes 3. Create a family tree together – use photos of each person (if you have them)
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Reading
4. Recycle your rubbish with some junk modelling
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Writing
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Scrapbooking
5. Create a collage from magazine and catalogue cut outs
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Origami
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Sewing
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Making music
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Flower pressing
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Baking
8. Write a story and put on a play or puppet show
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Photography
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Juggling
9. Make a scavenger hunt – create a list of items for your kid(s) to find in the house/garden
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Bird watching
Do let us know if you have any ideas about activities you’d like us to share with others.
6. Try some gardening. If you don’t have a garden you can try sprouting things such as carrot tops on your window sill 7. Bake together. Why not have you own ‘British Bake Off’ competition?
10. Read and listen to books – your local library may be closed but most libraries have books, magazines and other great resources you can access online for free
NICE TO KNOW
Celebrating 25 years of Swan: The Facts Swan has been supporting residents and communities for 25 years, it’s hard to believe that when we started Mariah Carey was in the music charts, sitting alongside Cliff Richard and Mr Blobby who both made it to No.1 in 1994. The year Swan began the Channel Tunnel opened, Harry Styles was born, and the first UK National Lottery draw took place! CEO John Synnuck has been the inspiration behind Swan Housing Association for 25 years since its creation in 1994 Swan manage three Foyers where we provide support and care to residents from 16 - 25 years Swan won 20 regional and national awards in 2019 for their work across care, support, development and commitment to excellence Swan has over 500 employees and is a Times Top 100 Not for Profit company to work for the fourth year in a row
Swan’s onboarding team has helped over 170 new Swan residents since they started work in October 2018! Swan operate predominantly throughout Essex and East London Swan’s Blackwall Reach redevelopment was visited by Sadiq Khan, Mayor of London in 2018 to launch his housing strategy We work in close partnership with London Borough of Newham and have managed the Forest Gate PFI for over 10 years
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Swan have an in-house property management team who look after the day to day repairs of your home (hand in hand with Axis our repairs partner) Swan residents will see a brand new ‘residents’ portal’ launched in 2020 to help make maintaining their properties and communication with Swan easier Last year over 240 people took part in Swan’s Employment and Training programmes, 15 gained employment and 48 progressed on to further learning and development Every month Swan Care make over 8,000 visits to vulnerable people in their own home Swan staff regularly work to support the most vulnerable and isolated residents with schemes such as the Warm in Winter campaign Last year Axis celebrated 10 years of working in partnership with Swan. In this time they have completed over 30,000 repairs Swan supports Residents’ Associations ensuring local residents have their say Swan owns and manages four Community Hubs: The Reach on Blackwall Reach, Bow Cross Community Hub and the Exmouth Community Hub in London and The Beech on Beechwood in Basildon Swan’s Estates Services team have driven nearly 196,000 miles in the past 12 months delivering caretaking services to Swan’s blocks and estates. Swan has held Customer Service Excellence accreditation since 2011 Swan’s longest serving employee (aside from the Chief Executive John Synnuck) has been working with Swan for 21 years – find out who it is on page 13!
NICE TO KNOW
Scrutiny Panel Update residents making a difference
Brenda Watts from the Scrutiny Panel provides an update on the work of this resident led group who scrutinise Swan’s services: The Scrutiny Panel have now completed their review of recharges. Once the report is agreed, the results of the review will be made available to view on the Swan website and through the next edition of HOME magazine. The Panel has made significant progress over the past couple of years and we are delighted to be having a real impact upon the way that Swan delivers services. The Panel are always looking for new recruits, and much of this work can be done digitally so, if you would like to get more involved, please contact the Resident Involvement Team for more details.
Further information, please email: involvement@swan.org.uk
Resident Consultative Committee Update Carol Franklin, Chair of the Essex Residents’ Consultative Committee (pictured) has provided the following update: “Since the last update, the Essex Resident Consultative Committee has approved the Maintenance & Repairs policy, the newly updated Service Standards and have also approved six community grant applications to help fund events such as Christmas parties within the Basildon, Laindon, Rayleigh and Great Dunmow areas. These events were all great fun for everyone involved and a good way to bring communities together – congratulations to all those residents who worked so hard to organise these special occasions. Since our update in the last edition of HOME we’ve held our joint London & Essex RCC meeting, where we received further updates on the ‘Together with Tenants’ initiative and were presented with a customer complaints comparison between 23 landlords, you’ll be pleased to know that Swan scored well!”
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Why are we still committed to working in the community 25 years on? Meet the Resident Involvement and Community Development Team! At Swan, interacting and communicating with the people who live in our homes is a critical part of our work. Our Head of Resident Involvement and Community Development, Caroline Richardson explains our approach: “We have a dedicated Resident Involvement and Community Development Team (RICD) who engage with hundreds of residents each year across our estates and developments. Swan’s RICD Team acts as an advocate for residents and ensures that residents’ voices are heard. They also provide support in many different ways including a variety of training and employment schemes, youth activities and help to bring communities together. To ensure maximum effectiveness, the team is split between Resident Involvement and Community Development functions. The Resident Involvement Officer (RIO) is supported by a Resident Involvement Assistant (RIA), they work closely together to ensure that Swan residents can get involved, have their say and help to shape Swan’s services.
The team are keen to ensure that all residents can have their say and try to achieve this through a variety of different ways including Residents’ Association Meetings, Email Panels, Surveys and much more. The Community Development team has five members who support activities for residents such as the study support group for young people in Blackwall and information and recruitment days in Basildon. The team also manage four Community Centres and are passionate about ensuring they are vibrant spaces for everyone to enjoy within their communities. Training is also offered in different formats to help residents that
may be new to getting involved, to feel more confident and to have a voice. The team work in partnership with residents and communities to deliver Swan’s social purpose. They are there on schemes from the very beginning, working with and supporting the community during large regeneration projects and they remain long after the building work is complete, ensuring that Swan’s legacy of regeneration goes beyond bricks and mortar. They work closely with our wider teams to get out in the community to support you - please give them a warm welcome when you next meet them in your community!
To get involved or receive more information on Swan’s training and employment schemes email involvement@swan.org.uk
NICE TO KNOW
Summer Conversations: The Report Swan know it is important that our residents have a voice and, critically, that they are listened to. Listening to our residents is key to helping improve satisfaction and delivering effective services. With this in mind, we carried out our Summer Conversation events between July and September last year. We spoke to general needs, key worker and supported housing residents about their views on Swan’s services. This campaign reached significantly more residents than the traditional summer events we held in previous years, allowing us a much wider viewpoint from a more representative group with 399 surveys completed in 10 different locations, across Swan’s housing stock. The feedback and comments received have helped us to identify areas for improvement and we are now developing action plans around this feedback.
Swan’s longest serving team member At Swan we value our teams because without them, we wouldn’t be where we are today. Our people are passionate and caring but it’s their loyalty that is really unique to Swan, with lots of staff having worked in the organisation for many years. Julie started working at Swan in 1999, as a Housing Assistant and has worked her way up to a Lettings Officer. As opportunities arose, Julie was keen to grow and develop and now works with the new Onboarding Team supporting new residents to move into their home. The support and team loyalty from her colleagues and peers has made Julie feel like part of the Swan family and she has loved working with this inspiring team over the past 21 years. Julie says, “Time has flown by and I cannot believe most of my working life has been spent at Swan, I am very happy at Swan and hope to remain here until I retire.”
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Microwave mug cake Why not treat yourself to a deliciously simple bake in a mug? This recipe uses basic ingredients found in the back of many kitchen cupboards! •
4 tablespoons self-raising flour
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4 tablespoons caster sugar
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2 tablespoons cocoa powder
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1 medium egg
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3 tablespoons milk
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3 tablespoons vegetable oil or sunflower oil
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A few drops of vanilla or peppermint essence
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Optional: 2 tablespoons chocolate chips, raisins or nuts.
Method: •
Add flour, sugar and cocoa powder to the largest microwavable mug you have (to stop it overflowing) and mix.
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Add your egg and mix in as much as you can. Don’t worry if there’s still dry mix left.
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Add the milk, vegetable or sunflower oil and a few drops of essence and mix until smooth, before adding chocolate chips, nuts, or raisins (if using) and mix again.
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Please your mug in the middle of a microwave oven and cook on High for 1½ -2 mins, or until it has stopped rising and is firm to the touch.
If you have a simple recipe you’d like to share with us please send it to CommunicationsTeam@Swan.org.uk or post it to us at FREEPOST ANG10361, Swan Housing Association, Billericay, CM12 9ZZ
NICE TO KNOW
You said, we did
YOU SAID: Simple communal repairs take too long to be addressed.
WE DID: We now have a handyman who will repair simple communal repairs
YOU SAID: It can be difficult to report ASB WE DID: We now have a dedicated email address (asb@swan.org.uk) to make reporting ASB easier
£50 for your thoughts... We are always on the lookout for comments from residents suggesting how we can make our services better. Residents’ suggestions help us to improve our business. Your idea may also be useful for us to share with other residents and help us to deliver the services you really want.
So, tell us what you think about how we can: • improve services. • offer new services. • save money or reduce waste All suggestions are considered by our Resident Consultative Committees. Any we implement will be published in HOME.
We will award £50 in Argos vouchers for any ideas that we can use.
If you have any suggestions or ideas don’t delay - send them to us today! Send your ideas, along with your name and address to: cwood@swan.org.uk
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Think Big: Exmouth Together with Open City and Newark Youth, we’ve launched an inspirational youth initiative on the Exmouth Estate - Think Big - that aims to raise the aspirations of young people to consider careers in architecture, planning and regeneration. The first part of the project saw two groups of young people, aged 8-13 and 14-18 years old, take part in free workshops on the design, architecture and creativity that go into creating buildings that people want to live in, with the participants getting the opportunity to make their own model buildings. Further stages of the project will see young people work alongside design professionals to create a portfolio of work, which can be used for their GCSE, A’ level or equivalent, course work. The Think Big scheme will also provide young people with work experience and apprenticeship opportunities.
“We hope that taking part in the course will encourage the young people of Exmouth to aspire to greater goals, in whatever industry they choose to work in.” Sandra Fawcett, Executive Director Operations, for Swan Housing Association
Together with Tenants In February 2019, the National Housing Federation (NHF) launched a piece of work to look at strengthening the relationship between Housing Associations, their tenants and residents. The NHF has been working on a pilot with tenants, residents, tenant representative groups, their members and others to understand what practical change is needed to address this. From this a draft ‘Together with Tenants Charter’ has been created – this is a set of clear commitments, so tenants and residents know exactly what to expect from their landlord. The charter is still in its pilot phase, but Swan is an early adopter, which means that we will test out the proposals being made and feedback our findings to develop best practice. We are working closely with involved residents to ensure this meets the needs of Swan residents. We will continue to feedback to you through each edition of HOME as to how things are progressing and how we will be moving forward with each step.
NICE TO KNOW
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Could you be entitled to £140 from The Warm Home Discount Scheme? If you are in receipt of certain benefits and struggling to pay your fuel bills, you may be eligible to receive a payment of £140 towards your energy bill through the Warm Home Discount Scheme. Your energy supplier will decide on a case-by-case basis. You simply need to contact them to find out if they take part in the scheme and how to apply. This is different from the Winter Fuel Payment. Water and energy companies also often have grants or funds available for people who may be
struggling due to debt, health issues or other financial difficulties. We recently assisted a vulnerable resident to apply for help through Thames Water’s Customer Assistance Fund and they have now been awarded a brand-new gas cooker and fridge/freezer, which they were previously struggling to cope without.
If you would like any further information or advice regarding these schemes or any other benefit, the Welfare Benefits Team can be contacted by emailing benefits@swan.org.uk
Swan Christmas Panto Swan proudly sponsor the Stratford East theatre and every year we gift our sponsor’s tickets directly to our residents through a competition in HOME magazine. This season, five of our readers won four tickets each to enjoy Whittington, the 2019 Christmas panto, with their families. Our resident Emily went along with her husband and two daughters. Emily said: “We had a wonderful evening at Stratford East. We started our evening browsing around Westfield shopping centre and the local area. We had never been before and were blown away by how big and exciting this shopping centre is. We then made our way to the theatre for pre-show nibbles. The Theatre is amazing, very
ornate and old fashioned. We were given great seats and had full view of the stage. The production was not a let-down. It was well thought out and brilliantly directed, with lots of twists and turns from the original tale of Dick Whittington including full on musical medleys. Our favourite part was definitely ‘Dick’s ‘rapping’ Cat’, who thought he was a dog!”
You can find out more about what’s on at the Stratford East Theatre online at www.stratfordeast.com
NICE TO KNOW
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Women in construction Together with Women into Construction (WIC), a not-for-profit organisation, Swan delivered a woman only construction training programme on the Blackwall Reach development in London. The project aimed at encouraging local women to access construction jobs as part of Transport for London’s development programmes. The 20 participants undertook two weeks trade-based training at the Blackwall Reach Hub as well as work placements on various construction sites across the city. WIC supported the women with lunches, fares and childcare, and visited them on site to ensure that everything was running smoothly for both the women and employers. Yasmeen, a Swan resident completed her two weeks work placement on Swan’s construction site at Blackwall Reach. She then secured a construction management apprenticeship with Berkeley Homes. Yasmeen is currently really enjoying the role where she is mentoring and supporting other young women who may be unsure of their own career direction.
For more information on our training programmes email involvement@swan.org.uk
YOUR HOME
How did we do? April 2019 - February 2020
You said: Boiler parts took too long to replace. We did: Gas operatives now have access to a parts ordering app to order parts while in your home and will know when they’re ready for collection.
78%
81%
Satisfied with overall service (Target 85%)
Satisfied with quality of home (Target 85%)
210
100%
93%
We received 210 Stage 1 complaints in this period
Stage 1 complaints responded to within 6 working days (Target 98%)
People satisfied with the complaints procedure (Target 86%)
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You said: Obtaining updates regarding complex and communal repairs such as lift breakdowns are difficult.
95%
We did: Axis will now provide updates via text or updating the communal notice board.
Repairs completed at first visit (Target 96.5%)
91% People satisfied with their last repair (Target 93.5%)
99.99%
14.8
1.87%
Properties with a valid gas safety certificate (Target 100%)
Average number of days taken to re-let an empty home (Target 15)
Current arrears as a % of rent due (general needs) (Target 2.6%)
84%
99%
104
People satisfied with how their ASB report was dealt with (Target 80%)
Repair appointments made and kept (Target 97%)
We have had 104 compliments during this period
COMPETITION
Swan Rewards Our way of saying thank you Here is your chance to win some fabulous prizes as part of the Swan Reward Scheme. Please check that you qualify to enter by visiting www.swan.org.uk and then just choose which of these great prizes you would like to win. The closing date for entries is Friday 1 May 2020. Please note, there may be a delay in distributing prizes due to the current COVID-19 pandemic.
1. £100 Argos voucher What sort of bird was the ugly duckling? A. Sparrow B. Ostrich C. Swan
If you qualify to enter, just fill out the form below with the answers circled and post to: Swan Housing Association, FREEPOST ANG10361, Billericay, CM12 9ZZ with your name and address or email us at competition@swan.org.uk quoting ‘Swan Reward Scheme competition’ with your answers, name and address. Images are for illustrative purposes only and prizes may vary.
Please circle your answers 1. £100 Argos voucher
A
B
C
A
B
C
A
B
C
A
B
C
5. Bush 40 inch Smart 4K TV
A
B
C
6. £100 Argos voucher
A
B
C
2. Bush Washing Machine 3. Nintendo Switch Lite 4. £100 B&Q vouchers
Full name Address
Phone number
2. Bush Washing Machine What type of fruit is dried to make raisins? A. Grapes B. Apples C. Oranges
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5. Bush 40inch Smart 4K TV Where does the President of the USA live?
A. The Blue House B. The White House C. The Green House
3. Nintendo Switch Lite In the film Frozen what is the name of the snowman? A. Olaf B. Oscar C. Oliver
4. ÂŁ100 B&Q voucher What is the 10th letter of the alphabet? A. C B. F C. J
6. ÂŁ100 Argos vouchers What is the name of the river that goes through the centre of London? A. River Chelmer B. River Thames C. River Severn
COMPETITION
Spot the difference Find all six differences and you could win a ÂŁ25 Argos voucher. The two runners up will win a ÂŁ10 Argos voucher
When you have found all six, send a picture of this page along with your name, age and address to competition@swan.org.uk Please remember to put HOME magazine competition in the email subject line. Entries will be drawn on Friday 1 May. Please note, there may be a delay in distributing prizes due to the current COVID-19 pandemic. This competition is only open to Swan residents aged 16 or under.
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Despite the Coronavirus (COVID-19) we are here to help you. Even though our offices are closed to visitors and our staff who are not on the front line are working from home, you can still get the support you need:
You can access information about our services on www.swan.org.uk You can find our Live Chat service here too.
If you cannot find what you need online please do speak to us via Live Chat or email us at info@swan.org.uk
You can also call us but please do bear with us, you might have to wait a bit longer than usual to speak to our staff.
Swan HA Pilgrim House Billericay Essex CM12 9XY
NU living Tramway House 3 Tramway Avenue Stratford E15 4PN
Hera Management Services Limited Tramway House 3 Tramway Avenue Stratford E15 4PN
Our staff are available to help you Monday Thursday 9.00am - 5.15pm
Our staff are available to help you Monday Thursday 9.00am - 5.15pm
Our staff are available to help you Monday - Thursday 9.00am - 5.15pm
Friday 9.00am - 5.00pm
Friday 9.00am - 5.00pm
Tel: 0300 303 2500
Tel: 0800 819 9390
swan.org.uk
nuliving.co.uk
@swanhousing
@nulivinghomes
somewhere to feel at home
Repairs: 0800 783 2768 or 020 3597 2067 from a mobile (24 hrs a day)
In your language Please call 0300 303 2500 if you would like someone to explain any of these articles to you.
Friday 9.00am - 5.00pm Tel: 0345 683 8812 heramanagementservices.co.uk @heramanagement