1 minute read

Repairs

Most of us would agree that there is no worse time for your boiler to break down than over the winter months when it is cold!

In the winter of 2020/21, we had a lot of gas boiler breakdowns that could not be fixed first time as well as needing to complete legally required gas servicing. Our customers told us that having to wait to have their boiler repaired was a poor service over the winter. So, we listened to your feedback and changed how we delivered this service.

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In 21-22 we moved the legally required gas servicing checks forward to the summer months so that our engineers were available to quickly deal with any breakdowns during the colder winter months.

This improved our ‘right first time’ customer feedback score from 90.65% in 2020/21 to 99.36% in 2021/22

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