Plans for repairs in 2022-23

Our repairs partner, Axis, has been working hard behind the scenes making changes to its Information Technology (IT) and how its people handle your requests to offer you a better service.

As part of this work, Axis has set up a new communal repairs team so that they can make these repairs faster.

Our time to complete repairs went from 2.87 days to 1.48 days The number

Swan customers will soon be able to schedule and change their repair appointments using the MySwan portal. Axis will be continuing to complete gas servicing in the summer months as this has led to fewer customers reporting having no heating or hot water during the winter by making better use of our resources..

As part of our planned work, in 2022/23 we will continue to improve our homes by installing over 200 new kitchens, over 600 new boilers and decorating the outside of 500 homes as well as many communal areas..

We will also help to tackle rising fuel costs by making sure that the correct wall and loft insulation is installed, together with more efficient heating systems.