Resident Training 2017-2018

DO YOU WANT TO LEARN NEW SKILLS? S FREE! Resident Training 2017-18

IT’

COMMUNITY DEVELOPMENT TRAINING GET ONLINE FOR A SIMPLER LIFE ‘The net’, ‘the web’, ‘online’. These are all words used to describe the amazing creation that is the internet. You can use the internet to get more out of life:

• Keep in touch with family and friends through email, Skype, Twitter and social networks such as Facebook

• Complete online benefit application (Universal Credit)

• Watch your favourite TV programmes at a time that suits you

• Save money - shop, compare prices, budget, pay bills and bank online

• Stay healthy

• Use public services, claim benefits and check you are receiving

SUMMER & AUTUMN 2017

• everything you are entitled to • Find and apply for a job

• And much more!

Our simple training sessions will help you to get online with confidence.

FIREBREAK ESSEX- PERSONAL DEVELOPMENT TRAINING Ever fancied a career in the fire brigade? The Firebreak programme aims to promote a culture of safety, team work and citizenship by teaching a range of vital life skills whilst undertaking the various disciplines of the Fire Service.

The course provides a learning environment that combines practical skills and scenario based training, with classroom centred theory/ discussion workshops.

During the intensive week long fire station based course, students will gain confidence and develop vital life skills, while experiencing the techniques used by fire-fighters in their working lives.

AUTUMN 2017

The course offers the following opportunities to young people: • Supports children and young people to reach their full potential

• Builds self-esteem and confidence.

• Excellent introduction to uniformed or public service.

• Re-engages children and young people who are not in Education, Employment or Training.

• Teach core skills for the world of work and independent living.

• Consequences of certain life choices.

• Benefits of community engagement.

Course taken from Blackwall Reach, London and Pilgrim House, Billericay

FOR AGES 13 – 17 YEAR OLDS AND 18 – 25 YEAR OLDS

COMMUNITY DEVELOPMENT TRAINING GET ONTO CONSTRUCTION TRADES & STONEWORK This training is designed to give participants a basic understanding of multiple trades within the construction industry which could lead to gaining further skills and qualifications. The stonework training is a creative taster course that offers skills on stonemasonry to design and build a piece of art from natural stone.

Both the construction and stonework training programmes will be workshop and study based that will help you to gain: • Construction site requirements • Basic health and safety

SUMMER & AUTUMN 2017

• Use of power tools

• Basic understanding on various trades e.g. carpentry, bricklaying, joinery and painting and decoration etc.

• Confidence in carrying out own DIY • Creativity and developing fine arts

• Traineeship and apprenticeship opportunity.

SEWING AND GARMENT MAKING Have you been inspired by the latest trend in home sewing, but are not sure where to start? Then this is the sewing course for you. Working in small groups, of no more than 10, you’ll learn everything you need to be able to make clothes (tops, skirts, dresses or trousers) from a bought pattern.

The course will include: • Taking measurements • Preparing fabrics

• Laying and cutting • Marking

SUMMER 2017

• Sewing and fitting

• Pressing and finishing

SECTOR BASED PRE-EMPLOYMENT TRAINING Security, Childcare, Hospitality and Retail

Are you out of work, education or training and would like to get started in any of the above job sectors? We will give you the chance to take part in the selected training course with help from inspirational experts to learn within a group while developing your skills and confidence.

The training will include:

• The basics of the selected trade

• Benefit from one-to-one support

• Help you think about what you’d like to do after the course finishes • Attendance/ accredited certificates and potentially a qualification.

• Support to get a work experience

• Link up with the training and employment agencies.

WINTER 2017

RESIDENT INVOLVEMENT TRAINING ESTATE MANAGEMENT/ RESIDENT INSPECTORS To train residents to be able to carry out full inspections to include, Health &Safety, repairs cleaning and also to report anti-social behaviour and any other issues seen to Estate Services standards.

Swan’s neighbourhood housing department will provide an overview of their role and responsibilities, as well as covering the role of the Local Authority and highways department in managing your estates. We will discuss practical ways that you can get involved in the management and monitoring of standards on your estates.

SUMMER/ AUTUMN

CUSTOMER INSIGHT, UNDERSTANDING PERFORMANCE INFORMATION & COMPLAINTS STANDARD We want to give residents an understanding of how performance and customer insight can be used to scrutinise services, and Swan’s complaints policy and procedure.

The course will cover the basics of performance management in housing and we will learn what we consider to be a complaint; how we handle these and the types we receive. We will discuss learning from complaints and the role of the housing ombudsman. We will also discuss how residents can become involved in the decision making process regarding hearing appeals and agreeing compensation or recommending alternative solutions to close complaints to our residents satisfaction.

Course taken from Blackwall Reach, London and Pilgrim House, Billericay Course taken from Pilgrim House, Billericay

AUGUST

21

3PM-5PM

RESIDENT INVOLVEMENT TRAINING HEALTH AND SAFETY TRAINING This accredited workshop will be facilitated by experts from Swan Safe, our Health and Safety Partner.

The workshop will include:

• Introduction to working safely • Safety in the home

• How to identify hazards • How to minimise risk

• What to do in an emergency • Small Business Safety

SEPTEMBER

21

10AM-12PM

• What are you responsibilities?

• H&S Legislation

• H&S Business Scenarios

EQUALITY AND DIVERSITY TRAINING The purpose of this course is to give residents an understanding of: • Swan’s approach to equality and diversity;

• What we really mean by equality and diversity;

• Why they are important – the moral and business case; • Disability awareness and customer service;

• Equalities legislation and national policy – The basic legislative and regulatory requirements; • Rights and responsibilities of Swan and Axis employees; and

• How we can all work together to promote equality, community cohesion and social, financial and digital inclusion.

OCTOBER

17

2PM-4PM

REPAIRS AND MAINTENANCE We want to give residents an understanding of the Repairs Standard and clearly identify who is responsible for what repairs in the home, and the time scales we adhere to.

As listed in the tenant handbook, we will identify whose responsibility it is to carry out certain repairs to homes, and how Swan can assist.

We will also talk about our partnering contract with Axis, how this is monitored and how residents can get involved.

NOVEMBER

21

2PM-4PM

RESIDENT INVOLVEMENT TRAINING RESIDENT INVOLVEMENT We are committed to actively involving residents to assist their communities to develop and maximise their potential. We provide many opportunities for consultation and involvement.

These range from formal arrangements set out in our governance structure (the framework for the way we run) to less formal events like information days, focus groups and service improvement reviews.

We can also give advice on the steps to take with getting your community involved and setting up a Residents Association and how we can support you with established groups.

This training will cover:

How you can get involved

DECEMBER

14

5PM-7.30PM

• Tier 1 – Formal Involvement (Committees & Panels)

• Tier 2 – Informal involvement (Estate Inspections & Residents groups) • Tier 3 – Light touch (Focus groups & Residents Conference)

E-LEARNING We also have available the following e-learning courses which form part of formally involved training offer to our residents. These courses take between 45mins/1hour to complete and can be done from the comfort of your own home. If you are interested in becoming involved please let us know and you can enrol on any of the courses below.

WWW

• Intro to social housing

• Current social housing matters

• Social housing – who do we think we are?

• Data protection

• Resident involvement • Take minutes

• Professional boundaries

• Chairing and facilitating effective meetings • Welfare reform and work act

Course taken from Blackwall Reach, London Course taken from Pilgrim House, Billericay From the comfort of your own home

ANYTIME

INTERESTED IN ANY OF THESE COURSES? LET US KNOW:

01277 844 242 INVOLVEMENT@SWAN.ORG.UK FACEBOOK.COM/SWANHOUSING WWW.WEB4RESIDENTS.ORG.UK