NICE TO KNOW: YOUR VOICE

There are some things that we won’t investigate as part of our complaints procedure. You can find out more detail on this in our Customer Service Policy. Some examples are provided below:

• Anything that is not our responsibility such as bin collections or an increase in Council Tax

• Where Legal proceedings have started

• Matters that have previously been considered under the complaints policy

If you have a complaint you can fill out our feedback form at www.swan.org.uk/ enquiry-form. 

Alternatively you can call our Customer Relations team on 0300 303 2500.

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If you prefer you can write in to:

The Customer Relations Team Swan Housing Association Pilgrim House High Street Billericay CM12 9XY.

NICE TO KNOW: YOUR WELLBEING

6.0 EMPLOYMENT SUPPORT

If you are looking for a job or would simply like to develop your career and skills, we are now offering a wide range of free accredited eLearning courses. You can start these at any time and complete them at a pace that suits you. Just some of the courses available can be found below:

CV Writing

Website Management

Customer Service in Hospitality and Tourism Level 2 Food Hygiene and Catering

Digital Business Skills

Construction

Digital Training Package

Social Media Marketing

Hair and Beauty Career

Care Certificate Training Level 2 and 3

First Aid

If you would like to sign up for any of these courses or would like to have a quick chat to find out more, contact the Customer Involvement and Community Development team by emailing involvement@swan.org.uk or calling 01277 844242.