7 minute read
Save time and money
Dear Retailer
There are some exciting changes coming to The Health Lottery in the next few months! To make things simpler for you and your staff, we will be changing the age restriction on sales and prizes from 16+ to 18+ from 1st September 2022 in retail stores. This will ensure that we are aligned with our online platform, where players already have to be 18+ to take part in our range of games.
From September 2022, we will begin distributing new player facing POS items that will show the 18+ logo. These items will either be provided via a store visit from our Brand Ambassadors or by post. We request that you replace any items that you have showing 16+, with the new 18+ items as soon as you get them. Please also ensure that, where appropriate, staff are trained on the age change and that your till system is updated if you have an age verification process.
Finally, thanks for continuing to support us and the 3,300 projects and charities that have already received funding through The Health Lottery, helping people in local communities live better and healthier lives.
Many thanks Yours faithfully
Jonathan Pannaman Compliance Manager
SOLUTIONS PROVIDED
Saffron Business Solutions has helped thousands of Booker customers on contracts worth hundreds of thousands of pounds since 2011. Saffron’s service model continues to save money, save time, and add value to all new and existing Premier businesses. All solutions are tailored to the specifi c needs of the individual business from the fi rst introduction all the way throughout the lifetime of the relationship.
ENERGY
l Offering market prices and expert knowledge on switching and renewing your business gas and electricity supply. l Saffron helps with every aspect of your supply from initial pricing through to support.
WATER
l With the help of a selected panel of providers, Saffron reviews your water supply and provides quotes suited to your business needs. l Saffron will help with the switching process and support, should you have any queries.
TELEPHONE AND BROADBAND
l Working closely with a trusted service partner, Saffron will pass on your details to obtain a quote for you to consider. l The switching is managed by Saffron’s partner, but Saffron will ensure any queries are dealt with quickly and correctly.
MERCHANT TERMINALS
l Using your details, Saffron asks its trusted service partner to get in touch to discuss your requirements before providing a quote to consider. l Saffron’s partner has a support desk of its own and can speak directly to its service partner on any issues or queries that may arise.
Booker customers since 2011 and in that time we’ve helped thousands of them save many thousands of pounds on contracts that are worth hundreds of thousands of pounds.
“Many of our Premier retailers have been working with us for years and years and that’s because we have consistently delivered unbeatable prices and unbeatable service. In fact, our annual retention rate is over 84%, which is unheard of in the energy brokering market. The average retention rate is around 40%. The reason why so many Premier retailers come to us and use us time and again for renewals is because we off er them a great service.”
One such happy customer is Ranj Hayer, a multi-site Premier retailer who has been working with Saff ron consistently since 2011. He has recently undertaken a fourth renewal with Saff ron and the reasons he gives are simple: “Apart from their excellent service, I have not been able to beat the prices they off ered on renewal.”
REFERRAL FOCUS
Another factor that sets Saff ron apart from the competition is the way the business fi nds new clients, as Hawarth explains: “Very unusually in this
SAFFRON MODEL
So what does all of this look like in practice? Saffron specialises in four distinct areas where it can bring its expertise and experience to bear in securing the best possible deals for Premier retailers: l Energy (electricity and gas) l Water l Telephone and Broadband l Merchant Terminals
When retailers approach Saffron to ask them to find them the best deals available, the process involves four distinct steps: analysis, pricing, switching and support.
ANALYSIS
l Saffron gathers information on your existing supply to present to suppliers, including half-hourly data squares and any non-halfhourly meter information. l Full analysis of your existing supply contract is carried out to pinpoint any anomalies or areas of concern. l A Notice of Termination is provided for your existing contract to ensure freedom of choice. l As your renewal window approaches, Saffron we will be in touch up to six months before your contract expires.
PRICE
l Saffron will obtain prices tailored to your business needs from their range of selected suppliers. l Present prices to you with likefor-like comparisons against your current supplier or offers received elsewhere with no obligation to proceed. l Ensure that you are presented with the right contract with the right supplier and at the right price. l Continue to review the market and update their ‘best’ quotes up until the point where your decision is being made. l As standard Saffron provides Fully
Fixed and Inclusive contracts.
SWITCHING
l Saffron will provide you with contract documents and all other relevant documents on the agreed offer. These can be signed via e-mail, post or electronically. l They will ensure your preferred payment terms are implemented with your supplier, including help in getting any VAT reduction that may be due. l Saffron will correspond with your current and future supplier in the matter of release and registration of your meter. They have access to the national database, which ensures your switch of supplier is successful, and will resolve any objections to the switch. l They will be in touch on the day your contract goes live to remind you to take a meter read. This will avoid any excess charges. This will be logged with your old and new supplier.
SUPPORT
l Saffron will analyse your first invoice to ensure all is as expected, and every three months thereafter. l Throughout the duration of your supply contract, they will support with the amendment of any supply or account details regarding, site, billing, payment, metering, or any other matters relating to the site’s supply or account. l They will also assist with any queries or issues raised, whether contracting through Saffron or not, helping to push suppliers to resolution. l Saffron operates a formal complaints procedure as part of the Energy Ombudsman.
“Essentially, we wrap our arms around our customers and support them from start to finish,” concludes Hawarth. “We pride ourselves on offering a complete ‘cradle to grave’ solution from the first contact through the entire lifetime of our relationship. We treat our money as if it was yours – and thousands of happy Booker customers can testify to that.” To find out how Saffron Business Solutions could help save you money and time, contact them now by phone, email or via the Saffron website. industry, we do not have an outbound call desk and we have never cold called a retailer. Every new client we get comes through as a referral, either from another satisfied retailer or from Booker themselves. That speaks volumes about the service we provide and we are firm believers in the mantra that retailers want to talk to people they can trust.”
Once potential new clients get in touch, Saffron adopts a completely transparent and open approach. Hawarth comments: “Retailers don’t need to be told that, in terms of energy supply, we are in unprecedented times. The market has never been in as much flux as it is today. That’s why retailers need someone they can rely on and someone who will be open, honest and transparent and who will seek out only those deals that are in the very best interests of the individual business that we are talking to.”
Saffron is proud and open about the fact that it does not have preferred or favoured suppliers in any of the markets in which it operates. “We have no formal allegiance with any electricity, gas or water supplier,” comments Hawarth. “Once we have understood the specific needs of the retailer, we will reach out to the entire market to find the best deal. And once we have found the best deals, we present them to the retailer and it’s entirely the retailer’s decision which option he or she wants to go for. We apply absolutely no pressure.”
Saffron receives its fee direct from the supplier or service provider that you choose, which means that retailers will never receive a bill from Saffron. This does not change at any point during your contract, so you know precisely what you will be paying.
