Tallinn Tourist Information Centre in 2002-2005 Visitors and inquiries statistics
Visits In 2005, the Tallinn Tourist Information Centre was visited by 145,763 people, the vast majority of whom (134,196 people or 92%) were foreigners, and 11,567 people or 8% were Estonian residents. In the three years between 2002 and 2005, visits to the Tallinn Tourist Information Centre have increased by 72,744, or by 99.6%. The ratio of Estonian visitors has remained at around 6–8%. The Centre’s peak month is July, while January is traditionally the quietest month. In January 2005, 2,551 people visited the centre. In July, the number of visitors increased 13 fold to 32,967. Visits to the Information Centre 2002/2003/2004/2005 35000 30000 25000 20000 15000 10000 5000 0
2004
2005
ug us Se t pt em be r O ct ob er N ov em be D r ec em be r
2003
A
Ju ly
Ju ne
ay M
il pr A
Ja nu
ar y Fe br ua ry M ar ch
2002
Statistics show that Germans made up the biggest number of visitors to the Centre in 2005, followed by Swedes, Finns, Americans and Britons. But visitors were not just from Estonia’s closest neighbours or traditional tourist countries – the Centre also assisted tourists from Tibet, the Philippines, Israel, Indonesia, Vietnam, Pakistan, Mexico, Egypt, Hawaii, Iran, South Africa, Chile, Venezuela, Brazil, Armenia, Cuba, Mongolia, Nepal, Nigeria, Croatia, Peru, Macedonia, and Thailand.
Tallinn City Tourist Office & Convention Bureau
1 07.03.2006
Visits to the Tallinn Tourist Information Centre in 2005 by country Country of origin Visitors Change 2002/2005 Germany 21,387 +151% Sweden 20,929 +153% Finland 19,970 +79% USA 16,890 +115% Great Britain 15,471 +7% Estonia 11,567 +122% Spain 6,570 +62% France 6,474 +152% Russia 6,343 +186% Italy 4,659 +193%
Visits to the Tourist Information Centre by country 2002/2003/2004/2005
Germany Sweden Finland USA Great Britain Estonia Spain France Russia 2002
Italy 0
5000
10000
15000
2003
2004
20000
2005 25000
Inquiries In 2005, workers at the Tallinn Tourist Information Centre answered 169,348 inquiries, either in person, by telephone, via e-mail or fax. Compared to 2002, the number of inquiries has increased by 109,835 or by 185%. The most inquiries were submitted in July and the least in January. The most popular topics in 2005 were shopping, transportation, excursions, sights, accommodation, and services. Compared to earlier years, the interest toward shopping and services has increased; questions about excursions were also asked considerably more often.
Tallinn City Tourist Office & Convention Bureau
2 07.03.2006
Inquiries submitted to the Tallinn Tourist Information Centre 2002–2005 Form of inquiry No. of No. of No. of No. of Change inquiries inquiries inquiries inquiries 2002-2005 2002 2003 2004 2005 At the tourist information 52,179 90,275 135,007 150,377 +188% centre By letter, fax, or e-mail 2,694 4,104 4,656 8,077 +200% By phone 4,640 5,934 9,781 10,894 +135% TOTAL 59,513 100,313 149,444 169,348 +185% Inquiries submitted to the Tourist Information Centre by month 2002/2003/2004/2005
40,000
2002
35,000
2003
2004
2005
30,000 25,000 20,000 15,000 10,000 5,000
A u Se gu st pt em b O er ct ob N ov er em b D ec er em be r
Ju ly
Ja nu ar Fe y br ua ry M ar ch A pr il M ay Ju ne
0
Inquiries subm itted ti the Tourism Inform ation Centre by topic 2002/2003/2004/2005
Shopping Transportation Excursions Sights Accom m odation Services Events Dining & Wining Museum s Entertainm ent Tallinn Card Em bassies Other 0
5000
10000
15000
Tallinn City Tourist Office & Convention Bureau
20000
25000
30000
35000
40000
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