Housing Services "We were delighted with the response to the conference and the turnout by our tenants ..."
Spring 2014
Another successful Tenants Conference More than 100 council tenants attended the conference organised by the Tenant Regulatory and Involvement Team at Tamworth Borough Council.
In this issue:Page 2 THEP film project
Page 4 Town Centre garages
Page 6 Estate Inspections
Page 9 Tamworth Foodbank donations
www.tamworth.gov.uk
The conference was held at the Assembly Rooms on 25 March to give Tamworth tenants the opportunity to have their say on housing services, hear about the latest developments in social housing, listen to a panel of guest speakers and have the opportunity to speak directly with staff and partners. The event was split into two sessions. The first featured a number of guest speakers and was attended by almost 70 tenants. The afternoon session was a drop-in event, with exhibition stands from a number of groups and organisations including council staff, repairs contractor Mears, Staffordshire Fire Service, Citizens Advice Bureau and Home Swapper, to name but a few. Throughout the day, more than 100 council tenants went along to the conference to pick up help and advice, ask questions and put forward suggestions for improving their housing service. Leanne Allwood, Tenant Regulatory and Involvement Manager, said: "We were delighted with the response to the conference and the turnout by our tenants and everyone worked extremely hard to make the day a huge success. We received a lot of very positive comments from tenants and organisations who took part, telling us how useful they found the event. We attempted to build on the success of this first conference back in 2012 by focusing on the issues which tenants told us were important to them."
Make life better for people with Dementia Our Sheltered Housing Staff are trained Dementia Friends. In January, Tamworth Borough Council’s Sheltered Housing staff took part in Friends' information sessions run by a Dementia Friends Champion - a volunteer who has taken the Dementia Friends Champions training. There are information sessions running across England. A Dementia Friend learns a little bit more about what it's like to live with dementia and then turns that understanding into action. From helping someone to find the right bus to spreading the word about dementia on social media, every action counts. Briefing sessions for sheltered housing tenants will be coming to Tamworth Borough Council’s sheltered schemes shortly so they too can have the opportunity to find out about dementia. Alternatively sheltered tenants can speak to their Independent Living Manger for more information. If you are interested in becoming a Dementia Friend and joining a national initiative that will help people living with dementia feel included in their communities, then you need to register and go to one of the Friends' information sessions at www.dementiafriends.org.uk. Alternatively you can contact: Alzheimer’s Society: Units 8 and 9 Windsor Business Park Windsor Court Trent Valley Road Lichfield WS13 6EU Telephone: 01543 255 955 Email: wwm@alzheimers.org.uk The area covered includes Tamworth, Herefordshire, West Midlands (Birmingham, Coventry, Wolverhampton, Dudley), Shropshire, Staffordshire (Stoke-on-Trent), Warwickshire
THEP Film Project Tamworth Homelessness Education Program (THEP) has secured funding to create a short film to help enhance the work already being delivered in schools across the borough about the prevention of homelessness. The funding has come from the Housing Innovation Fund - a special pot of money which funds innovative projects linked to preventing homelessness. The film will be created with Phenix Media, a Tamworth-based film company, which has collaborated with the council in the past. It is hoped that the film will be made in Tamworth and will feature local landmarks. Its aim is to help Year Six students to explore homelessness, how people become homeless,
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and more importantly, how homelessness can be prevented. Young people aged 16 to 25 from across the borough are involved in the project and will have starring roles in the films, as well as to help with its creation; writing stories and scripts, choosing music and editing. Hazel Morgan, Tamworth Borough Council’s Homelessness Education Officer said: “This is a really exciting project, which will give an important message about homelessness and how to avoid it. It is a great opportunity for the young people to work on a film, from start to finish, and I am sure it will really add value to our already strong collection of THEP resources.” Filming was due to take place in April, with a premiere showing of the film scheduled for the summer.
Help To Buy helps people escape from Generation Rent With the average age of the first time buyer now at 37, trainee accountant Danny Thomas (22), and office administrator Elizabeth Leedham (20), thought it would be years before they’d be getting a foot on the property ladder. Danny and Elizabeth were both living at home with their parents in Tamworth, but were keen to settle down and get a place together. Danny said: “We started to look into buying, but soon discovered that we couldn’t afford anything on the open market, because we didn’t have the huge deposit needed. We didn’t want to rent and end up being in that vicious circle of not being able to save, because we were paying a huge rent.” So the couple were delighted when they heard about the Help to Buy equity loan scheme. Keen to find out more, they visited the Morris Homes development in Wilnecote. Danny said: “The whole process was so simple; we were helped every step of the way by the developer and the independent financial advisor. They sent everything to Orbit Help to Buy Agents for us, who assessed our application. We found out within days that the equity loan was sustainable for us - it was all stress free for us.”. Within two months, the couple had moved into their brand new three-bedroom home. Danny said: “The Help to Buy scheme has been brilliant for us; without it, we would have had to wait for years to get a foot on the property ladder. We had both thought that buying a home like this was way out of our reach and we feel really proud of what we’ve achieved at our age.” You can find out more about all of the Help to Buy schemes currently available from the Orbit Help to Buy Agents website at www.orbithelptobuy.org.uk or call 03458 50 20 50 (option 2) for more information.
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Improvement works give town centre garages new lease of life A block of rented garages in the town centre has been completely refurbished – making an extra ten garages available for use. The garages at Townshend and Stanhope House have had new secure doors, new flooring and walls, while the exterior has been clad and painted. Ten of the garages were unoccupied because they were in poor condition. The works have now brought them back into use – providing 10 extra much-needed parking spaces in the town centre.
High-rise garage tenants with Tamworth Borough Council staff and Cllr Michael Greatorex at the newly-refurbished garage.
The improvement works took four weeks to complete, which was a week ahead of schedule. The garages have now been handed back to tenants and are back in use. The works are the third garage improvement programme to be carried out in 2013-14, following on from the rebuilding and refurbishment of rented garages at Richmond Close and Sunset Close in the town centre and at Leisure Walk in Wilnecote.
environmental improvements across the borough, including repaving, provision of bin stores and sheds, repainting at five sheltered schemes, installation of security gates, fencing and lighting in Caledonian and the upgrading of drying areas at Masefield Drive and Thackeray Drive. All the works which have been carried out under the environmental improvement programme were suggested by residents and the Tenant Consultative Group.
The garage works are part of a number of
Bids for garages to rent in all areas of Tamworth can be made on the Council’s Finding a Home website at www.findingahometamworth.co. uk/garages.aspx by first registering on the waiting list. Available garages are advertised on the site every Wednesday.
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Garage redevelopment programme Building work has begun on seven sites which previously had underused garages on them. The sites are all in and around the Leyfields area of Tamworth. Also being built in this area is a development of 15 two-bedroom flats on an unused piece of land on the corner of Masefield Drive and Thackeray Drive. In total, 42 new units of affordable housing will be provided, including three adapted units. The new homes are being built by our partners Waterloo and Bromford Housing Association, but all nominations for the new properties will come from people registered for housing with Tamworth Borough Council. While the building work continues, we are now working on the development of four more sites across Tamworth. Local residents have been consulted and the sites going forward are Ferrers Road, Cherry Tree Walk, Arden Road and Chapelon. If you would like any further information about the garage re-development programme, please contact Deborah Casey on 01827 709286.
Kerria and Tinkers Green Regeneration Gains Pace The regeneration of Kerria and Tinkers Green continues to move forward with the appointment of a development consultant firm GVA. GVA will be drawing up plans for both areas with input and ideas from the residents and local people. It is hoped we will have firm plans to submit by the end of 2014. In the meantime Hastings Close has been announced as the next phase of tenants to move out and work is underway to find suitable re-housing. Drop-in sessions will continue at Tinkers Green and the freephone number remains active for any questions or concerns. The Independent Tenant Friend can be contacted on 0800 183 0454.
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S N O I T C E P S N I E T ESTA We recognise the importance of maintaining the area where you live to a high standard. We feel that it is important that you are able to reside in a safe and pleasant environment. The management of housing land needs to be effective, efficient and consistent in its approach. Our aim is to provide a service to residents which meets the highest possible standards at all times and ensure that we deal with all your neighbourhood concerns by holding an annual programme of estate inspections.
Why have estate inspections? The purpose of the inspections is to assess the standards of service we are delivering, identify areas for improvement, and generally identifying any action needed to be taken to address tenancy breaches.
How often will we visit an estate? We are committed to inspect our housing areas on a regular basis. The housing estates in the borough are located across ten wards. Each ward will be inspected once a year as part of a rolling programme. For further information please see the estate inspection programme below. If you would like to notify us of any issues in your area then please email these to tenantparticipation@tamworth.gov.uk before your estate inspection takes place. Estate Inspections will be undertaken by the Estates Manager, Tenancy Sustainment Officer and tenant inspectors supported by the Tenant Regulatory & Involvement Team.
The estate inspection team will aim to identify issues such as: • • • • • • • • • • • •
Vandalism Abandoned vehicles Graffiti Litter Fly tipping Dog fouling Problems with highway maintenance and street lighting Neglected homes and untidy gardens Health & safety issues Hot spots for anti-social behaviour The condition of hard landscape (e.g. fences, walls and paving) The condition of soft landscape (e.g. trees, grass, shrubs in communal areas)
Estate inspections will: • • • • • • • • •
Provide a high profile presence on our estates Ensure cleaner, attractive and safer neighbourhoods Improve the physical condition of estates through quick responses to residents' concerns Identify potential future estate improvements Clear communal areas of fly tipping/graffiti/rubbish Identify overgrown gardens/shrubbery Identify defective street lighting and estate furniture Ensure agencies take responsibility for issues identified within their remit Identify potholes and surface perishing to hard surfaces and uneven and broken paving
Staffordshire County Council looks after roads, pavements and street lighting in Tamworth. REPORT FAULTS AND DEFECTS TO The Highways Hotline between 8am and 6pm. Tel: 0300 111 8020, Out of hours: 0844 8222888. Please note that you must quote 'Area 4: District of Lichfield and Borough of Tamworth'. Email: highways@staffordshire.gov.uk OR REPORT FAULTS ONLINE
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PROGRAMME OF ESTATE INSPECTIONS 2014-2015 Amington - April 2014 Arden Close, Fairview Close, Florendine Street, Highfield Avenue, Kerria Centre, Kerria Road, Madrona, Magnolia, Monks Way, Nemesia, Quince, Ridgewood Rise, Saffron, Sheepcote Lane, Sorbus, Sorrel, Spruce, St Georges Way, Tilia Road, Trefoil, Woodhouse Lane
Belgrave - May 2014 Allensmead, Barnbridge, Belgrave Road, Bright Crescent, Broadsmeath, Exley, Greatmead, Hamble, Hayle, Honeybourne, Irwell, Kennet, Lomita Cresent, Lower Park, Medina, Medway, Tarrant, Stonepit, Wandsbeck, Waveney, Thurne
Bolehall - June 2014 Amington Road, Argyle Avenue, Aspbury Court, Bamford Street, Beech Avenue, Bridgewater Street, Canning Road, Dormer Avenue, East View, Ferrers Road, Goostry Close, Goostry Road, Leedham Avenue, Macgregor Crescent, Manor Road, Marshall Street, Neville Street, New Street, Rene Road, Sheepcote Lane, Summerfield Road, St Georges Way, Thomas Street, Tudor Crescent
Castle - July 2014 Balfour, Bitterscote Lane, Bradford Street, Colbourne Road, Crutchley Avenue, Devereux House, Fazeley Road, Halford Street, Harcourt House, Lichfield Street, Milo Crescent, Moor Street, Morgan Road, Orchard Street, Peel House, Richmond Close, , Stanhope House, Strode House, Sunset Close, Sutton Avenue, Townshend House, Victoria Road, Weymouth House
Glascote - August 2014 Calder, Caledonian, Cambrian, Camhouses, Carisbrooke, Carlcroft, Chapelon, Craven, Crossfell, Dunedin, Engine Lane, Faringdon, Gresley, Hawksworth, Ivatt, Kirtley, Maitland, Pullman Close, Sheepcote Lane, Signal Walk
Mercian - September 2014 Arnold Close, Bloomfield Way, Browning Close, Burns Road, Byron Road, Campbell Close, Chaucer Close, Chesterton Way, Coleridge Close, Comberford Road, Dryden Road, Elizabeth Drive, Goldsmith Place, Keats Close, Keble Walk, Kipling Rise, Longfellow Walk, Masefield Drive, Milton Avenue, Shakespeare Close, Shelley Road, Spenser Close, St Austell Close, Tennyson Avenue, Thackeray Drive, Wordsworth Avenue
Spital - October 2014 Alfred Street, Ashby Road, Beech Close, Beech Road, Borough Road, Cedar Drive, Cherry Tree Walk, Chesterton Way, Chestnut Avenue, Comberford Road, Copes Drive, Edward Street, Gillway Lane, Hawthorne Avenue, Hilltop Avenue, Holly Close, Laburnum Avenue, Lilac Road, Moor Street, Nevill Street, Orchard Street, Prospect Street, Queensway, Salters Lane, Steere Avenue, Stevenson Road, Tempest Street, Thackeray Drive, Wigginton Road, Willington Road
Stonydelph - November 2014 Crowden Road, Ealingham, Edale, Ellerbeck, Eringden, Garrigill, Gayle, Holwick, Litton, Lothersdale, Milburn, Montley, Murton, Pennymoor Road, Rainscar, Ravenstone, Raygill, Ribblesdale
Trinity - November 2014 Greenhill Close, High Street, New Street, Orchard Close, Parkfield Crescent, Tamworth Road, Welford Road, Wigford Road
Wilnecote - December 2014 Arden Road, Ash Grove, Bailey Avenue, Bakers Walk, Beauchamp Road, Brook Avenue, Callis Walk, Castle Road, Cottage Walk, Ethelfleda Road, Gorsy Bank Road, Hastings Close, Hockley Road, Ivyhouse Walk, Jervis Road, Kilbye Close, Kimberley, Leisure Walk, Liberty road, Linthouse Walk, New Road, Overwoods Road, Quarry Hill, Saxon Close, Smithy Lane, Stonehill Walk, Tinkers Green Road
What happens after the inspection? The outcome and actions for all inspections will be reported on the web as part of ‘You said, we did’, in ‘Open House,’ the tenants quarterly newsletter and will form part of the annual Impact Assessment for all tenant involvement activity. Whilst not all of the issues will be the responsibility of the Council, our partnerships with local agencies - such as the Fire Service, Police and Staffordshire County Council - allow us to ensure that all concerns are fed back to the appropriate organisation and responsibility is taken for issues identified within the remit of those organisations. Organisations will be asked to respond to issues within 28 days to ensure these are actioned and resolved accordingly.
Tamworth Police Tel: 101, Email: tamworth.npu@staffordshire.pnn.police.uk Tamworth Anti-Social Behaviour Team Tel: 101, Email: tamworth.asb@staffordshire.pnn.police.uk Environmental issues: Email: environmentalmanagement@tamworth.gov.uk Street Wardens Tel: 01827 709709, Email:enquiries@tamworth.gov.uk Streetscene Tel: (01827) 709709, Email: enquiries@tamworth.gov.uk
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Thinking of moving – register for a mutual exchange You may want to move to a different home for a number of reasons, and mutual exchanges are very often the quickest way to be re-housed rather than wait for a transfer. Tamworth Borough Council has developed a mutual exchange service for its tenants which runs through the HomeSwapper website and is free to register for Tamworth Borough Council tenants. Just go to www.homeswapper.org.uk to have a look and to register. If you need any help or have any queries, please contact the Void and Allocation team on 01827 709520 or email voidandallocationteam@tamworth.gov.uk If you are looking to move for work or to be near to family and friends, HomeSwapper is a national service which means that you will be able to see homes across of the whole of the UK, not just in Tamworth. You can exchange with tenants of housing associations and other local authorities if everybody agrees. Normally an exchange will be agreed by the council providing: Both properties are the right size for the incoming family’s needs; Neither party is having legal action taken against them for breaking their tenancy.
How does a mutual exchange work? 1. You find someone who wants to swap with you 2. You arrange to view each other’s homes 3. Both you and the tenant you want to swap with complete one of our mutual exchange request forms. You then return both forms to us. The other tenant has to also request permission from their own landlord 4. We will inspect your home and ask for a tenancy report from the other tenant’s landlord. 5. We have six weeks to tell you whether we agree to your swap, but wherever we can we will let you know sooner
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6. If both landlords agree, you will need to agree a date that you both want to move. We will then arrange for you and the other tenant to complete the paperwork. Remember, it is very important that you don’t move until you have written permission and both tenants have completed the paperwork to assign your tenancy.
You will have to meet a number of conditions before your exchange can go ahead, and these include:
l Not owing us any money for rent and / or rechargeable repairs; l Doing all repairs that are your responsibility, including any damage caused by you or other members of your household; l Leaving your garden tidy and free from rubbish.
Other points to remember:
l You must not offer money to bring about an exchange; l The Council cannot get involved in any private arrangements for the purchase of items, for example: carpets, curtains, furniture.
Reasons for refusing permission We will not let your mutual exchange go ahead if: l We have started possession proceedings or we have an order against you for breaking your tenancy agreement; l You have rent arrears at the time of the exchange. l The property you have found is: too big or too small for you; adapted for a tenant with disabilities and you do not need these adaptations; normally let to certain groups of people, for example, the elderly or those with special support needs and you don’t meet these restrictions.
Tenant group boosts Tamworth Foodbank with donations Kind-hearted sheltered housing tenants in Tamworth have given a boost to Tamworth’s Foodbank with a large donation of food. Members of Seniors United – a group of tenants living in Tamworth’s 11 sheltered housing schemes who meet together six times a year to discuss housing issues and meet other sheltered housing residents – have just handed over 25 Seniors United member Margaret bags full of non-perishable food to Dr. Rev Stephen Jonathan, the Lovegrove from the Oakendale sheltered scheme presents the Foodbank donations co-ordinator of the Tamworth Foodbank. to Dr. Rev Stephen Jonathan.
The food – including pasta, rice, soup, tinned vegetables and other canned goods – were all donated by scheme residents, families and friends. The kind residents also donated around eight bags full of toiletries, which will also be supplied to people in need who use Tamworth’s Foodbank.
Seniors United members Betty Allsop and June Berry with some of the donations
The collection, which was organised by Tamworth Borough Council’s Tenant Involvement Team, was such a success that members of Seniors United have asked that the Foodbank collection remains ongoing. Accepting the donation on behalf of the Tamworth Foodbank, Rev Stephen Jonathan said: “I am totally overwhelmed by the sheer generosity of the residents of the sheltered scheme and the quantity of food they have donated to the Tamworth Foodbank.”
Potentially life saving service Tamworth‘s Lifeline provider, Welbeing, has launched a new potentially life-saving identification service called One Call. Each member receives a silicone wristband printed with a unique reference number and the phone number for Welbeing’s 24 hour, 365 day emergency telephone service. The number allows emergency and medical professionals to access vital medical information details. If a person is lost or disoriented and is found by a member of the public then personal information will not be given to the caller but the person’s prearranged contact will be notified and informed of their whereabouts. If no responders are available then the Emergency Services will be called to attend.
Who can benefit from Welbeing One Call? One Call can assist people in various ways and would be of great benefit to people with: Medical conditions (diabetes, epilepsy, dementia, mental health problems) and allergies.
Lone workers Carers (your loved one is at home and needs care if you
are lost, or injured) and people who spend a lot of their time outdoors alone, such as walkers and runners.
How does Welbeing One Call work? If a person who is registered with One Call is out and about and becomes ill, has an allergic reaction, a fall, becomes disorientated or is in any way at risk, the emergency services or any member of the public can ring the phone number on the wristband, quote the identification number and (after completing a security check) can be advised of any important medical information. The contact centre will notify the person’s pre-arranged contact or next-of-kin. It is important that the One Call wristband is worn 24 hours a day. There is no need to take it off, even when bathing. There is a one-off admin charge of £25 and an annual subscription of £15 a year, paid by debit card direct to Welbeing.
What to do now If you would like to register for this service then please contact us on 01323 636214 for further information. As soon as you complete the forms and receive the wristband you will be registered with the One Call service. You will need to update your details if you change any of your personal details. You will be required to sign our terms and conditions.
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Local Offers - Anti Social Behaviour At the Service Improvement Group held on 12 February 2014, the group reviewed the ASB Local Offers, which is our commitment to ensure customers receive a consistently good service. Minor changes have been made and from April 2014, our ASB Service Standards will be as set out below. They can also be found on the website under Housing, ASB Zone. The Service Improvement Plan 2013 – 2015 covering the anti-social behaviour service is also available on our website under Housing so you can see our progress on how we intend to improve on the service and how we are doing so far.
Our Commitment 2014/2015 Here are some of our Service Standards to ensure that when you report anti-social behaviour, you receive a consistently good service.
We will:
l Acknowledge all anti-social behaviour reports in writing within 24 hours l Arrange to interview you at home, or an agreed location, within a maximum 10 days of
receipt of your complaint and agree an action plan tailored to your requirements
l For serious allegations, contact you within 24 hours of your report to us l Contact you at the interval times agreed in the action plan l Keep your identity confidential and seek your written agreement where disclosure is
necessary, for example, a witness statement for Court
l Work with partners including the Police and Community Safety Partnership to reduce l l l l
nuisance, anti-social behaviour and crime Offer you a range of solutions including support, advice and interventions Be accredited by HouseMark and the SLCNG (Social Landlords Crime & Nuisance Group) Support the corporate Community Safety Hub Carry out tenant satisfaction surveys achieving a minimum of 80%
Factsheets and Useful Information To further our commitment to the prevention of anti-social behaviour, Landlord Services will be introducing a Factsheet library. A number of factsheets will be published on the Tamworth Borough Council website in the Housing ASB Zone. The first factsheet covering alleyways was approved at the Service Improvement Group in February. Each Factsheet will cover: l Useful information
including enforcement powers l Our landlord offer – what we will do and when l Any relevant performance information
Our leaflets have also been reviewed and are on the website for you to look at. If you don’t have access to a printer, we will be happy to print information off for you. We currently have three leaflets covering: l Being a Good Neighbour l Victim and Witness Support l Witness Encouragement –
going to court
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The following documents will also be added to the website shortly: l Anti-social behaviour
policy and procedure l Service Improvement Plan l Interim accreditation report If there is any other information you would like to see, please let us know.
Landlord Performance –
Top Performance Indicators as at 31 March 2014, voted for by tenants
Performance Indicator
Target
Current value
Percentage of all responsive repairs completed within target
97%
98%
Percentage of appointments made and kept
96%
98%
Percentage of repairs completed on first visit
80%
90%
Percentage of properties with a valid Gas Safety Certificate
100%
100%
16 days
16 days
Percentage of ASB reports acknowledged in writing within 24 hours
90%
95%
Percentage of ASB cases with an agreed customer action plan within 10 days
90%
89%
Average re-let times (in days)
Current rent arrears as a percentage of annual debit
Are we on target?
Trend
2.28%
Number of complaints since 1 April 2013
241
Number of complaints upheld since 1 April 2013
17
Number of compliments since 1 April 2013
105
Great Communication – 'Open House' Great communication is extremely important to us, and in previous consultations, you’ve told us its amongst your top priorities too. This is why we produce a quarterly newsletter called Open House. Open House aims to keep you fully up to date with our latest news, and contains important information about your home and community. Back in 2011, The Tenant Regulatory and Involvement team consulted with tenants about the content, layout and frequency of their quarterly newsletter. The biggest change from the consultation exercise saw the size of the newsletter changed from A3 size to A4 as tenants commented that they believed a smaller publication would be far more manageable to read. In addition to this, 87% of respondents stated that the newsletter provided them with relevant and up to date information about their landlord service, 83% of respondents reported that they had read the last edition of Open House and 86% of respondents stated that the frequency of the publication should remain as quarterly. Nearly 3 years later we want to ensure that we are still getting it right and will shortly be sending out a small survey to again know your thoughts specifically around the content and accessibility of your newsletter. Alternatively, If you are interested in joining 'Tenants Voice' to assist in the editing and production of Open House, please contact the Tenant Regulation and Involvement Team in one of the following ways:
Telephone 01827 709374 or Email: tenantparticipation@tamworth.gov.uk
If you would like to get involved then contact Tamworth Borough Council’s Tenant Regulatory Involvement team:
Spot the difference answer! The winner of the Winter competition was Mrs Beryl Carrigan from the Town Centre. Thanks to everybody who sent in competition entries!
Leanne Allwood Tenant Regulatory and Involvement Manager 07891052184 Diane Hughes Tenant Regulatory and Involvement Assistant 01827 709374 Helen Rich Tenant Involvement Administration Assistant 01827 709260 Ann Summers Landlord Improvement and Project Officer 01827 709374 01827 709260 Marilyn McNally Independent Tenant Friend 01827 709448 email us: tenantparticipation@tamworth.gov.uk
Other useful numbers:
Alternative Formats If you require this document in an alternative format or language, please contact us
Tamworth Borough Council Customer Services (01827) 709709 Benefits (01827) 709540 Council Tax (01827) 709530 Housing Advice 01827) 709459 Housing Office Enquiries (01827) 709491 Tenant Regulatory and Involvement Team (01827) 709260/374 Tenancy Sustainment Team (Rent) (01827) 709514 Tenancy Sustainment (01827) 709491 Housing Options (01827) 709520
Designed and Produced by Tamworth Borough Council
Tamworth Borough Council 12
Marmion House, Lichfield Street, Tamworth, Staffordshire B79 7BZ. Enquiries: (01827) 709709 . Main Fax: (01827) 709271