Local Advice and Support Directory 2011
Do you need advice?
We’re here to help
1 King Street, Tamworth, B79 7DB Telephone: 01827 768809 / 01827 768821 Opening Hours: Monday to Friday 9.30am - 3.00pm Additional Hours: Tuesday 5.00pm - 7.00pm Saturday 10.00am - 12.00noon
FREE DROP-IN SESSIONS Free and friendly advice on issues from money management and housing to employment and health is available from local experts based in and around Tamworth. Get early advice, get support from the experts and find out what your options are.
The new King Street premises was opened on 27 October 2010 by Christopher Pincher MP. Opening the new shop, Mr Pincher said: “TamworthCAN provides a wonderful information, help and advice service to the people of Tamworth and I am delighted to be opening these new premises.”
Additional information about the advice and support available to residents can be found at www.tamworthcan.co.uk
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Tamworth Community Advice Network
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AgeUK South Staffordshire
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Carers Association Southern Staffordshire
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Christians Against Poverty
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Citizens Advice Bureau
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Connexions Centre
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Family Information Service
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Home-Start Tamworth
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Lifestyle
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Manna House Counselling Service
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The Pension Service (Dept. For Work and Pensions)
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Relate - South Staffs
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Royal British Legion
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Samaritans
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South Staffordshire Family Mediation Service
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S.S.A.F.A / Forces Help
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Sure Start Children’s Centres
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Time to Quit NHS Stop Smoking Service
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Tamworth Borough Council - Benefits Team
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Tamworth Borough Council - Income Team
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Tamworth Borough Council - Home Energy Advice
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Tamworth Borough Council - Localities
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Tamworth Cornerstone Housing Association
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Tamworth Credit Union Ltd
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Tamworth Homeless Education Prevention Programme
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Other useful numbers
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Other services
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General advice and support
Housing and benefits
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Financial and money advice
Organisation Name
Employment, education and training
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Tamworth Community Advice Network
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Introduction The Tamworth Community Advice Network was launched in January 2009 and has become the primary local network of support providing free advice and support to local residents concerned about issues such as managing debt, dealing with unemployment, the threat of homelessness and many more issues. The network is a partnership supported by the organisations listed in this directory. The idea for the network was originally raised by local voluntary sector organisations through the Local Strategic Partnership. Its subsequent development including the relocation to a dedicated high street premises, has been supported by Tamworth Borough Council. There is a great range of advice and support available in Tamworth. TamCAN as it is known locally tackles perhaps the most difďŹ cult issue i.e. that people do not always know what support or information is available to them or how to go about getting the help they need. Our aim is to make it easier for people by getting local support agencies working more closely together and promoting what they have to offer and offering joined up referral systems and a seamless service for residents. This should remove some of the stress out of the lives of people concerned about their future. In the current economic situation, many people in Tamworth are concerned about their jobs and the impact the economic climate is having on their ability to pay bills and manage money. We hope that both the Community Advice Network and this second directory will go some way towards helping individuals or businesses to seek advice at the earliest opportunity; get some support and see what options they have available to them. Councillor Danny Cook Leader of the Council
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Tamworth Community Advice Network
AgeUK South Staffordshire Contact Address AgeUK South Staffordshire Penkridge Resource Centre The Roller Mill Teddesley Road Penkridge Stafford ST19 5BD Telephone: 01785 788488 Fax No: 01785 713592 Email: info@ageuksouthstaffs.org.uk Website: www.ac-communities.org.uk
Opening Hours Monday to Friday 9.00am - 5.00pm We also offer a 24 hour Care & Help at Home Team who will be happy to advise on the range of services available to meet your care needs. Please contact 01785 788477.
Services Available Ageing Well Services Activities – Extend Exercise Classes and a Leisure and Lunch Club. Please contact Nicola Scott on 01827 315011 (nicola.scott@ageuksouthstaffs.org.uk) Walk & Talk Plus – Walking is a great way to exercise, meet people and have fun. Please contact Jan Matthews or April Cook on 01543 301265 (jan.matthews@ageuksouthstaffs.org.uk Well Being Co-ordinator – Encouraging and enabling the residents of Thomas Hardy Court, MacGregor Tithe Sheltered Housing and local residents to lead a healthier life style. Contact Kat Horner on 01785 167772 (kat.horner@ageuksouthstaffs.org.uk) Care and Help at Home Care At Home – Support Services for older people living at home, including Home Help, Personal Care, Night Sitting and Respite Support, including Daybreak Scheme, which offers trained staff to sit with family members allowing Carers to take time out. Please contact our 24 hr helpline 01785 788477 (kristian.palmer@ageuksouthstaffs.org.uk)
Tamworth Community Advice Network
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Befriending/Telephone Befriending – Relieving social isolation through a regular volunteer visit or telephone contact. Please contact our 24hr helpline on 01785 788477 (kristian.palmer@ageuksouthstaffs.org.uk) Contact and Connect – Offering reassurance, help and support to enable older people to findout what support and services are available and co-ordinate a range of services to ensure the best outcomes for people are achieved. Please contact Debbie Wilkes on 01827 475548. (debbie.wilkes@ageuksouthstaffs.org.uk) Day Opportunities Daycare Services – Care in a stimulating and caring environment in our Meadowyrthe Resource Centre in Tamworth. Please contact Sylvia Dunn on 01785 788485 (sylvia.dunn@ageuksouthstaffs.org.uk) Hospital Services Hospital and Community Support Service (HCSS) – Offers temporary support at home to prevent unnecessary admission to and on discharge from Hospital Ward and Accident and Emergency Departments. Please contact the Hospital & Community Support team on 01543 412900 (Ext. 2992/2993) Information and Advice Service Free information on a range of topics including welfare benefits, community care, housing and transport issues. Please contact the AgeUK South Staffordshire Helpline on 01785 788499 (helpline@ageuksouthstaffs.org.uk) Trading Products and Services In addition to these very special caring services, we offer a range of other products and services that you might not be aware of. We can help you sort out your Home and Travel insurance or your gas and electricity supply. Practical help – 24 hour a day/365 days a year – is available with our emergency Aid Call personal alarm service; and we can take the worry out of paying for funeral expenses in the future. AgeUK can also help you arrange your car insurance and provide information about Motor Breakdown Cover. Any profits generated by AgeUK from selling these products and services go directly to support AgeUK’s charitable activities both locally and nationally. For further information please contact us on 01827 55616 or 01785 600602.
Who can access this service? These services with the exception of HCSS offer an open referral system.
Other information www.ageuk.org.uk 6
Tamworth Community Advice Network
Carers Association Southern Staffordshire Contact Address CASS The Carers Centre Austin Friars Stafford ST17 4AP Telephone: 01785 606675 Email: enquiries@carersinformation.org.uk Website: www.carersinformation.org.uk
Opening Hours Monday to Friday 9.00am - 5.00pm
Services Available Free and confidential: • Advice • Information • Emotional Support • Regular Drop-ins • Alzheimer Cafés • Wellbeing Activities • Educational Opportunities • Young Carers Service • Mental Health Carers Service • Volunteer Opportunities
Who can access this service? Informal carers - Those who care for a relative or friend who has an illness or disability or is affected by old age that live in Southern Staffordshire. CASS have an open referral system. CASS is an equal opportunities employer and embraces service user equality and diversity.
Tamworth Community Advice Network
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Christians Against Poverty
CHRISTIANS
AGAINST POVERTY UK
Contact Address Sue Silcock CHRISTIANS AGAINST POVERTY Tamworth Baptist Church Derwent, Belgrave Tamworth Staffs B77 2LD Telephone: 0800 3280006 Mobile: 07861540266 Website: www.capuk.org
Opening Hours Wednesday, Thursday, Friday 9.00am - 5.00pm TamworthCAN hours: 1st and 3rd Friday each month 9.30am - 12.30pm
Services Available CAP aims to show God’s love in action by providing sustainable poverty relief through debt counselling, advice and practical help. CAP’s unique ‘hands on’ approach empowers people to help themselves out of poverty and be released from the fear, oppression and worry generated by overwhelming debts. We are providing sustainable poverty relief as our service teaches clients vital budgeting skills that will last a lifetime.
Who can access this service? CAP offers hope and a solution to anyone in debt through its unique, in-depth service.
Other information CAP runs free of charge, money management courses in Tamworth, called “CAPMoney”. Details of future courses can be found on www.capmoney.org. Our free debt counselling service can be accessed by calling the phone number above.
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Tamworth Community Advice Network
Citizens Advice Bureau Contact Address Philip Dix Centre Corporation Street Tamworth B79 7DN Telephone: 01827 305950 Website: www.tamworthcab.org.uk
Opening Hours Drop-in Tuesday 10.00am - 2.00pm Thursday 10.00am - 2.00pm Telephone Monday, Tuesday, Thursday, Friday 10.00am - 2.00pm
Services Available Generalist Advice, service giving information and advice on enquiry areas including Welfare BeneďŹ ts, Debt, Housing, Employment, Family, Immigration and Consumer.
Who can access this service? No restrictions – Open to all.
Other information www.adviceguide.org.uk
Tamworth Community Advice Network
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Tamworth Community Advice Network
Connexions Staffordshire Contact Address Tamworth Connexions Centre, 56a Albert Road, Tamworth, Staffordshire, B79 7JN
Opening Hours
Telephone: 01827 475580 Website: www.cxstaffs.co.uk
Mondays 1.30pm - 5.00pm Wednesdays 1.30pm - 5.00pm Fridays 1.30pm - 4.30pm
Services Available Connexions Staffordshire offer a free and friendly information, advice, guidance and support service for all 13 - 19 year olds (and up to 25 years for young people with learning difficulties and/or disabilities). Our Personal Advisers can give advice and guidance to young people on a wide range of areas including: • Careers information, advice and guidance • Further education courses, work based training, local and national apprenticeships • Information on personal development opportunities • Signposting to partner organisations to provide support with housing, volunteering opportunities, health concerns, counselling etc Please note: Connexions Staffordshire will be changing and from 1 April 2011 the service will be run as part of Staffordshire County Council’s Young People Service. For more information about how the service will work in the future please get in touch.
Who can access this service? 13 – 19 year olds (and up to 25 for young people with learning difficulties and/or disabilities).
Other information www.apprenticeships.org.uk - National Apprenticeships website www.way2go.me.uk - Information, advice and a course-search facility for 13 - 19 year olds in Staffordshire and Stoke-on-Trent www.direct.gov.uk/studentfinance - Information on student finances www.connexions-direct.com - Careers information Tamworth Community Advice Network
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Family Information Service Contact Telephone: 0300 111 8007 Website: www.staffordshire.gov.uk/eyc
Opening Hours Monday to Thursday 8.00am - 8.00pm Friday 8.00am - 6.00pm Saturday 9.00am - 1.00pm
Services Available The Family Information Service is a FREE and impartial information service for your family, from 0-19 years. Alternatively, you can visit our website and find lots of information there! We can help you find information about: • Finding Childcare (free lists of childcare in your area) • Your childcare options explained • Maternity, Paternity and adoption leave entitlements • How and where to claim a FREE nursery place for your child (up to 15 hours a week) • Details of any financial support that may help you to pay for childcare, such as Tax credits • Information and contacts of those who can offer specialist support, e.g. for disabled children • Details of local and national support organisations • Details of out of school, holiday clubs, parent and toddler groups and more We can help with this and so much more, it’s just the cost of a local call, but we’ll gladly call you back, alternatively you can email us, or look on our website, where we have lots of information.
Who can access this service? Anyone can access the service!
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Tamworth Community Advice Network
Home-Start Contact Address Philip Dix Centre Corporation Street Tamworth Staffordshire B79 7DN
TamworthCAN 1 King Street Tamworth Staffordshire B79 7DB
Telephone: 01827 62400
Telephone: 01827 768809
Opening Hours
Opening Hours
Monday to Thursday 9.30am - 4.30pm Friday 9.30am - 3.00pm
Monday 9.30am - 3.00pm Tuesday 10.00am - 7.00pm Wednesday/Thursday 9.00am - 5.00pm Friday 9.30am - 3.00pm Saturday 10.00am - 12noon
Services Available Home-Start: Emotional and practical support in the family home by CRB checked volunteers. TamworthCAN: Debt and beneďŹ ts advice by appointment or drop in.
Who can access this service? Home-Start: Families with at least one child under 5 years. TamworthCAN: Families with at least one child under 19 years.
Tamworth Community Advice Network
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Tamworth Community Advice Network
Lifestyle Contact Address Merlin House, Etchell Road, Tamworth, Staffordshire B78 3HF Telephone: 01827 306190 Website: www.southstaffordshirepct.nhs.uk
Opening Hours Appointments Available: Monday to Friday 8.00am - 7.00pm TamworthCAN Times (King Street OfďŹ ce) Thursdays 10.00am - 3.00pm
Services Available Lifestyle Service: South Staffs NHS Lifestyle Service offers motivational support to promote positive behavioural change such as weight loss, increasing exercise, giving up smoking and reducing alcohol intake. The Lifestyle Service offers information and encouragement on a one-to-one basis and can help you look at your lifestyle working on a step by step basis, to make changes that ďŹ t you and your lifestyle and keep you motivated.
Who can access this service? Anyone over 16, registered with a GP in South East Staffordshire, with no newly diagnosed or unstable medical condition.
Other information www.eatwell.gov.uk
Tamworth Community Advice Network
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Manna House Counselling Service Contact Address Manna House Counselling Service 258-264 Glascote Road Tamworth Staffordshire B77 2AY Telephone: 01827 302438 or 07876084758
Opening Hours By appointment only, Mon - Sat.
Services Available General counselling - all issues (except serious mental health issues)
Who can access this service? Anyone aged 14 - 80+ Priority is given to referrals from the following Doctor’s Practices: Aldergate, Crown, Dr Yarra, Anchor, Dr Yannamani, Tri-Links
Other information Clients from above practices must be referred by a Doctor.
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Tamworth Community Advice Network
The Pension Service (Department for Work and Pensions) Contact Address Varies depending on your address, please phone to find out. Telephone: 0845 6060265 Website: www.direct.gov.uk
Opening Hours Monday to Friday 8.00am - 8.00pm Telephone access and where appropriate our staff visit between 9.00am and 5.00pm, (sometimes later by exceptional arrangement).
Services Available Checking to see that you are receiving all entitlements to Government Benefits, and assisting in making the claims by the most appropriate means. Collecting information to support ongoing claims and answering benefit related queries. Usually via post or over the phone, but where needed, staff will visit customers in their homes to assist them.
Who can access this service? Men and women who have reached the age at which women currently qualify for State Pension. (People of all ages enquiring about their likely entitlement to State Pension at a future date.)
Tamworth Community Advice Network
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Tamworth Community Advice Network
Relate South Staffs Contact Address Head Office:
Mansell House Lichfield 22 Bore Street WS13 6LL
Tamworth address:
The Philip Dix Centre Corporation Street Tamworth B79 7DN
Telephone: 01827 709652
Opening Hours 9.30am – 4.30pm Evening appointments available Wednesdays and Thursdays
Services Available • Adult relationship counselling (attend alone or with your partner) • Young people’s counselling • Family counselling (parents, children, grandparents, step families etc.) • Psychosexual therapy (for adults who want to improve their physical relationship) • Practical support, information and advocacy • Group support and accredited training
Who can access this service? Relate supports people from all sections of society.
Other information Information about the Centre is available on the national Relate website.
Tamworth Community Advice Network
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The Royal British Legion Contact Address Top Floor, White Lion Chambers Rye Piece Ringway Bedworth Warwickshire CV12 8NY Telephone: 02476 316533 Website: www.britishlegion.org.uk
Opening Hours Monday to Friday 8.30am - 4.00pm
Services Available • • • • •
Poppy Support Services Advice, Grants, Homes, Welfare Breaks
Who can access this service? Anyone who has served at least 7 days in the Armed forces. Including spouse, partner, widow, widower and dependant children.
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Tamworth Community Advice Network
Samaritans Contact Address Philip Dix Centre, Corporation Street, Tamworth B79 7DN Telephone: 01827 709637/8 or 08457 90 90 90 Website: www.samaritans.org/tamworth
Opening Hours 24/7 for phone contacts. For visits please phone ďŹ rst for opening hours.
Services Available Samaritans provides conďŹ dential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide.
Who can access this service? Anyone experiencing distress or despair and thoughts of suicide.
Other information National Samaritans website: www.samaritans.org
Tamworth Community Advice Network
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Tamworth Community Advice Network
South Staffordshire Family Mediation Service Contact Address South Staffordshire Family Mediation Service 19 Victoria Road Tamworth B79 7HU Telephone: 01827 314020 Website: www.staffsmediation.co.uk and www.nfm.org.uk
Opening Hours Monday to Friday 9.00am - 5.00pm
Services Available • • • • •
Family mediation and information Community and neighbourhood mediation and information Parenting programmes Child contact centres Divorce recovery counselling
Who can access this service? All.
Other information Mediation: a neutral venue and an impartial third party to help you negotiate arrangements for the children after separation, the family home, financial issues, child support and also neighbour disputes.
Tamworth Community Advice Network
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Tamworth Community Advice Network
S.S.A.F.A Forces Help (Reg Charity No. 210760)
Contact Address SSAFA Forces Help – Tamworth Division C/o The Defence Medical Centre Whittington Barracks Lichfield WS14 9PY Telephone: 01543 434111 Website: www.ssafa.org.uk
Opening Hours The telephone number mentioned above is staffed every day and messages can be left at any time. However the office is not open to the public except by prior appointment. The policy of SSAFA Forces Help is to visit potential applicants in their own homes. Enquiries can be made at the King Street shop.
TamworthCAN Times Tuesday 10.30am - 12.30pm at King St Shop Friday 10.30am - 12.30pm at Phillip Dix Centre
Services Available In addition to specific services aimed at serving personnel and their families, SSAFA-Forces Help is an organisation of trained volunteer caseworkers who can provide general advice and support as well as financial assistance where necessary (usually by applying to other charitable funds and almonising.) Often they will liaise with other public and charitable services.
Who can access this service? All members and former members of all ranks of all branches of the land, sea, and air forces and their spouses/partners, widows/widowers, children and other dependants. There are further criteria and categories which cannot be detailed here.
Other information SSAFA-Forces Help is a national charity which has branches in every county, which is then sub divided into local divisions. There is strong local and national co-operation between SSAFA-Forces Help and the Royal British Legion. Tamworth Community Advice Network
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Sure Start Children’s Centres Contact Address Centres in Amington; Basin Lane; Glascote; Belgrave; Glascote Heath; Leyfields and Wilnecote Telephone: 0300 111 8007 Website: www.staffordshire.gov.uk/childrenscentres
Opening Hours 8.00am - 6.00pm
Services Available You’ll discover more than you think at a Sure Start Children’s Centre. There’s so much to discover at the Sure Start Children’s Centres in Tamworth. You’ll find practical advice on parenting, local childcare options, access to family health services and links to job opportunities. It’s also where you can learn about everything from healthy eating to giving-up smoking and even baby massage. But best of all, it’s a great place for your child to learn, play and socialise. What will you discover at your local Sure Start Children’s Centre? For information of the nearest Centre to your home contact Family Information Service on 0845 650 9876
Who can access this service? All families in Tamworth with children aged 0-4 years.
Other information Centres are advertised on the Sure Start national website www.surestart.gov.uk
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Tamworth Community Advice Network
Time to Quit NHS Stop Smoking Service, South Staffordshire Primary Care Trust Contact Address Norton Canes Medical Centre Brownhills Road Norton Canes, Cannock Staffordshire. WS11 9SE Telephone: Freephone 0800 0434 304 Website: www.southstaffordshirepct.nhs.uk
Opening Hours Monday to Friday 9.00am - 5.00pm Also open at TamworthCAN and Phil Dix Centre Saturday 10.00am - 12noon
Services Available Time to Quit is South Staffordshire’s local NHS Stop Smoking Service and is here to help local residents stop smoking and improve their health and the health of the people around them. A choice of Time to Quit services are available in a variety of locations close to your home: GP Practices; Pharmacies; Community Clinics; Drop-ins. Time to Quit services are free to access and your trained advisor will provide you with the encouragement you need to finally make the change. You will receive information, advice and support for up to 12 weeks on suitable treatments, setting a quit date, managing your cravings and how to deal with stress. If you would like to join thousands of local people who have stopped smoking with help from Time to Quit then contact 0800 0434 304 or text “Quit” to 60777.
Who can access this service? Anyone over the age of 12 who lives, works or is registered with a GP Practice within South Staffordshire.
Other information National NHS Stop Smoking Helpline www.gosmokefree.nhs.uk Tamworth Community Advice Network
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Tamworth Community Advice Network
Tamworth Borough Council Benefits Team Contact Address Benefits Team Marmion House Lichfield Street Tamworth B79 7BZ Telephone: 01827 709540 Website: www.tamworth.gov.uk
Opening Hours Monday to Thursday 8.45am - 5.10pm (Last interview time 4.50pm) Friday 8.45am - 5.05pm (Last interview time 4.45pm)
Services Available Housing Benefit/Council Tax Benefit service - advice/assistance and assessment of claims to help meet rent and/or Council Tax liability.
Who can access this service? Anyone on a low income or state benefits who rents a property and/or is liable to pay Council Tax.
Other information www.tamworth.gov.uk/housing/benefits.aspx www.dwp.gov.uk www.voa.gov.uk/housing_benefit/index
Tamworth Community Advice Network
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Tamworth Borough Council Housing Services, Financial Inclusion and Income Team Contact Address Marmion House, LichďŹ eld Street, Tamworth. B79 7BZ Telephone: 01827 709709 Website: www.tamworth.gov.uk
Opening Hours Monday to Thursday 845am - 5.10pm Friday 8.45am to 5.05pm
Services Available Financial Inclusion: assistance with debts, beneďŹ ts, utilities, costs of running a home, bank/savings accounts, tenants insurance scheme, tenancy queries, any query on any subject will be assisted with including working with the voluntary sector and third party organisations.
Who can access this service? Predominantly local authority tenants, however, any referral from all backgrounds will be considered.
Other information www.direct.gov.uk/en/index.htm
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Tamworth Community Advice Network
Tamworth Borough Council Home Energy Advice Tamworth (HEAT) Contact Address Marmion House LichďŹ eld Street Tamworth B79 7BZ Telephone: 0800 043 2815 Website: www.tamworth.gov.uk
Opening Hours Monday to Friday 9.00am - 5.00pm. Out of hours answer phone is available.
Services Available Home Energy Advice Tamworth (HEAT) is a dedicated free phone telephone number for residents of Tamworth for access to free advice about heating and insulation measures and energy efďŹ ciency advice. In some instances measures, such as cavity wall or loft insulation may be installed for free. The HEAT telephone line can also refer on to other services such as Warm Front (a government funded scheme which provides insulation and heating measures), or npower Health Through Warmth (the scheme aims to improve levels of warmth, comfort and quality of life for vulnerable people whose health is adversely affected by cold, damp living conditions by installing appropriate insulation and heating measures, along with the provision of related advice and information.)
Who can access this service? Anyone can get free advice from the HEAT freephone number.
Other information Other useful websites: www.warmfront.co.uk www.healththroughwarmth.com www.energysavingtrust.org.uk
Tamworth Community Advice Network
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Tamworth Borough Council Community Development Contact Address Amington ARCH
Belgrave ARCH
34 Kerria Centre Kerria Road Amington, Tamworth B77 4EW
Unit 1-2 Exley Centre, Belgrave, Tamworth, B77 2LA
Telephone: 01827 55017 Mobile: 07891 052193
Telephone: 01827 709519 Mobile: 07773 792474
Email: amingtonarch@hotmail.co.uk yasser-din@tamworth.gov.uk
Email: belgravearch@hotmail.co.uk mark-aston@tamworth.gov.uk
Amington Arch Glascote ARCH
Glascote Heath Library 80 Caledonian Glascote Tamworth B77 2ED Telephone: 01827 254933 Mobile: 07891 052164 Email: glascotearch@hotmail.co.uk stuart-etheridge@tamworth.gov.uk Website: www.glascotematters.org
Stonydelph ARCH
44 Crowden Wilnecote Tamworth B77 4HH Telephone: 01827 709503 Mobile: 07528 630037 Email: stonydelpharch@hotmail.co.uk neil-mushrow@tamworth.gov.uk
Website: www.tamworth.gov.uk/Community_&_Living/Community_Development /Locality_Working.aspx
Opening Hours Call appropriate ARCH for information
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Tamworth Community Advice Network
Services Available A variety of services, advice and support are available at each Community Hub or ARCH but these services change over time due to levels of take up and resources of delivery agencies. Latest information about services can be found on the TBC web site or by contacting individual hubs. Services provided include health advice, voluntary and community services, welfare and benefit advice and Tamworth Borough Council services.
Who can access this service? Residents of Amington, Belgrave, Glascote Heath and Stonydelph.
Vision Our vision is of strong, inclusive and connected communities that are not only sustainable but are actively participating in realising their own potential, supported by effective community development practice. The primary functions of the TBC Community Development Team are: • •
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To develop and facilitate effective multi-agency working through the Locality Working model To support the development of trust based relationships with partner agencies and communities that can have a positive impact within targeted communities To champion effective community engagement and empowerment To provide a focus on and raise awareness of Community Cohesion as an issue To develop interventions linked to tackling social deprivation and disadvantage
Community Development Officers are a primary contact point for agencies and residents wishing to deliver or identify services and to develop joint working in communities.
Tamworth Community Advice Network
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Tamworth Community Advice Network
Tamworth Cornerstone Housing Association Contact Address The Old School House 2 Woodhouse Lane, Amington, Tamworth, B77 3AE Telephone: 01827 319918 Website: www.t-c-h-a.co.uk
Opening Hours 24 hours
Services Available TCHA provides supported housing, training and education services to vulnerable and disadvantaged young people in the age range 16-25 years. Our overall objective is to equip service users with the ability to enter the labour market and/ or access further training and education, and to sustain a tenancy in the community or return to a stable home environment. Trained support workers work with the young person to develop an individual support plan which encompasses the five outcomes of "Economic Wellbeing, Be Healthy, Stay Safe, Enjoy and Achieve and Making a Positive Contribution". The onsite Learning and Skills unit supports this by means of a practical life skill programme and a Youth Achievement Awards course. All service users are expected to participate in the Life Skills Programme. There are also on site opportunities to study academic and vocational subjects. We also arrange move on accommodation and provide resettlement support.
Who can access this service? Normally new service users come to us by referral from the local housing authorities and/ or children’s and social services departments. However, self referrals are acceptable where potential service users are assessed as being likely to benefit from the programme we offer. • Single homeless / Rough sleepers • Young people at risk / Young people leaving care • Young people with mild to moderate learning disabilities • Young people with sensory disabilities • Young people with mild to moderate mental health problems • Young people with manageable drug and alcohol problems • Young people at risk of abuse and domestic violence • Young refugees Tamworth Community Advice Network
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Tamworth Credit Union Limited Contact Address TamworthCAN, 1 King Street, Tamworth. B79 7DB Telephone: 01827 65062 / 718809 Email: town@tcul.org.uk Website: www.tcul.org.uk
Opening Hours Monday to Friday 9.30am - 3.00pm
Services Available Tamworth Credit Union is a savings and loan society for anyone who lives or works in Tamworth. We are owned and run by our members, who benefit from loans at low rates of interest – much cheaper than doorstep lenders. •
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Loans: our loan rates can’t go above 26.8% by law. Members who save for 3 months can borrow at a reduced rate over a flexible period. Even if you’re not a member, we may be able to help – just ask. Savings: regular savings can be difficult, but at Tamworth Credit Union we make it easy. • Save as much or as little as you can afford, up to a limit of £10,000; • We can arrange to have your benefits paid direct into your Credit Union account; • Although savings don’t attract interest, we aim to pay members an annual dividend. Free life insurance: all savings and loans are covered by free life insurance so if the worst happens, your loved ones are protected (subject to status).
Who can access this service? Anyone who lives or works in the Borough of Tamworth or Hopwas.
Other information Tamworth Credit Union is regulated by the Financial Services Authority and is a member of the government's financial compensation scheme. You can rest assured that your money is safe with us. Credit Unions are owned and controlled by their members. Why not get involved? By volunteering, you can make a difference and learn new skills. Get in touch to find out more. 36
Tamworth Community Advice Network
THEPP “Tamworth Homeless Education Prevention Programme” Contact Address Marmion House, Lichfield Street, Tamworth, Staffs, B79 7BZ. Telephone: 01827 709217 Website: www.tamworth.gov.uk/housing/thepp.aspx
Opening Hours Monday to Wednesday 10.00am - 4.00pm
Services Available THEPP is a homelessness prevention awareness project to help reduce the risk of people becoming homeless in Tamworth. We are trying to do this through educating young people, community groups and organisations, about homelessness. THEPP runs group sessions looking at issues surrounding homelessness, why people become homeless and how it may be prevented. Sessions are informal, and discussion based.
Who can access this service? This service is available to anyone.
Tamworth Community Advice Network
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Other useful numbers There are a range of other organisations that can provide advice and support. Some are listed below:
Business Link West Midlands: Support and advice to improve your business. Credit Crunch Hotline: 0845 002 0900 General Business Advice: 0845 113 1234. Website: www.businesslinkwm.co.uk Train to Gain: 08000 754 557. Website: www.traintogain.gov.uk Job Centre Plus: Help and advice for those looking for employment. Tel: 01827 473400. Website: www.jobcentreplus.gov.uk National Debtline: Free, conďŹ dential and independent advice on how to deal with debt problems. Tel: 0808 808 4000. Website: www.nationaldebtline.co.uk Pathway Project: Provide help and support for women experiencing abuse in the home. Tel: 01543 676800. Website: www.pathway-project.co.uk Shelterline: Free, national advice line staffed by trained housing. Tel: 0808 800 4444. Website: www.england.shelter.org.uk Tamworth Talking Newspaper: Provides local news and information by cassette or digitally to anyone who is blind or partially sighted. For further information contact Richard on 01827 703508 or Howard on 01827 50853. The Rowan Organisation: Provides disabled people with access to information and support in order that they can make informed choices and be in control of their lives. Tel: 02476 322860. Website: www.therowan.org
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Tamworth Community Advice Network
Libraries in Tamworth There are 3 libraries in Tamworth offering free access to books, leaets, information and the internet: Tamworth Library Corporation Street, Tamworth. B79 7DN Telephone 01827 475645 Glascote Library Caledonian, Glascote, Tamworth. B77 2ED Telephone 01827 475235 Wilnecote Library Wilnecote High School, Tinkers Green Rd, Wilnecote, Tamworth. B77 5LF Telephone 01827 475147 For more information about local library services visit www.staffordshire.gov.uk
Shopmobility The Shop Mobility Service, run by The Mercia Ability Partnership, hires equipment to customers with a permanent or a temporary disability and is situated on level 5 of Ankerside car park. Telephone: 01827 709392 Open Monday to Saturday 9.00am - 5.00pm
Tamworth Community Advice Network
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Alternative Formats If you, or someone you know, require this information in an alternative format please phone 01827 709311 or email communication@tamworth.gov.uk
www.tamworthcan.co.uk The Tamworth Community Advice Network is a partnership with strong links to Tamworth Borough Council and the Local Strategic Partnership
Marmion House Lichfield Street Tamworth Staffordshire B79 7BZ www.tamworth.gov.uk 40
Tamworth Community Advice Network