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Groups
Groups can be set up for many different reasons and often set out to achieve different things. Many groups start because people in an area are concerned about the same problems or issues and they find that they have more success in tackling these by working together as a group.
Involvement Opportunities
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Whether tenants are interested in spending five minutes or a couple of hours a week getting involved with Tamworth’s Neighbourhood Services and fellow residents, there is something for everyone. We can also help them develop their skills when taking part in one of the involvement activities below.
The involvement opportunities for Tamworth Borough Council tenants focus on three key areas:
Co-regulation to strengthen tenants’ opportunities to challenge and drive improvements
Customer insight which helps improve and tailor services by collecting, analysing and acting on tenants’ views, preferences and needs
Community engagement which helps us identify issues and set local standards
Formal opportunities for involvement
Tenant Consultative Group
The Tenant Consultative Group provides a united voice for tenants and leaseholders across the borough. This group discusses a range of issues and is involved in the decision making process to improve housing and neighbourhood services for all. This group is consulted on all tenant related policies, practices and procedures and current issues affecting Tamworth Borough Council and its tenants.
Tenant Involvement Group
The Tenant Involvement Group oversees the implementation of actions and performance targets set out in the Tenant Involvement Strategy action plan. In addition to this, the group closely monitors all customer intelligence and performance and monitors the Neighbourhood Services annual customer satisfaction calendar.
Informal opportunities for involvement
Seniors United
This is a forum for sheltered housing tenants to get together, share ideas and experiences and discuss issues relevant to their needs with the support of their Scheme Manager and Tenant Regulatory and Involvement Team.
The Panel reviews anonymised information relating to the Tell Us Policy on a quarterly basis. In addition, the Panel also reviews all housing member enquiries. The Panel looks for key trends and emerging common themes and will make recommendations for service improvements. The Panel also monitors feedback from the monthly complaint satisfaction surveys.
Tenant Inspectors
Tenant Inspectors are provided with the opportunity to audit the delivery of estate and communal cleaning services. Tenant Inspectors monitor the quality of service delivery against defined standards and undertake on-site inspections. They are empowered to call managers to account if services do not meet required standards and their feedback forms part of overall performance monitoring.
Anti-Social Behaviour Service Improvement Group
This group meets quarterly. This is a forum that brings customers and staff together to oversee the delivery of service improvements, consider and discuss best practice, self-assess Neighbourhood Services ASB service for compliance against national standards and establish and monitor action plans and key performance data.
Formal Involvement
Tenant Consultative Group
Meets bi-monthly –2.5 hour time commitment Tenant Involvement Group
Meets bi-monthly –2 hour time commitment
Tenant Scrutiny Panel The Scrutiny Panel will agree with staff the frequency of meetings and time commitment for each scrutiny review
Informal Involvement
Tenants Voice Editorial Panel
Meets bi-monthly 2 hour time commitment
ASB Service Improvement Group Meets quarterly 2 hour time commitment
Meets monthly 1-2 hour time commitment
Training/development opportunities Offered throughout the year Time commitment can be from 1 hour to a half or full day training
Mystery Shopping As and when required. Time commitment can range from 1-3 hours Estate based events/Annual programmed activities Time commitment can be as little as 5 mins
Focus Group/Workshops As and when required. Time commitment can range from 1-3 hour s
Empowerment
Tenant Consultative Group
Engagement/Involvement
Tenant Involvement Group Complaints Review Panel ASB Service Improvement Group Tenant Inspectors Seniors United Tenants Voice Editorial Panel Tenant Scrutiny Panel
Consultation
Tenants Conference Focus Groups Surveys/Consultation Workshops Community estate based events Open days
Information
Tenants newsletter Annual Report Website Social media ConnectText
Who will represent Tamworth Borough Council in the process?
Identify the topic or issue to be examined by tenants or the Neighbourhood service
Clarify the matter to be considered and agree expected outcomes Who will represent tenants in the process?
Identify what information is needed
Identify timescales
Decide how to consult with stakeholders
Plan meetings and events
Examine findings and make recommendations
Feedback and report on the outcomes Identify support / training needs
There is no blueprint for planning tenant involvement. Different ways suit different people and their circumstances. Approaches should be flexible to suit individual needs. When agreeing the best tenant involvement approach for particular issues, there are a number of key steps to consider.
