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Our Professional Training Programmes will develop you as an individual, both technically and personally, giving you the confidence to go into the workplace and make an immediate impact.

The Business Apprentice Programme Training Programme Outline For those of you with an ambition to be a future leader or if you consider yourself a potential entrepreneur, the Business Apprentice Programme will interest you. It provides a brilliant insight into the essential knowledge and skill set required to get you onto the first rung of your desired career ladder. The Business Apprentice Programme has a strong emphasis on marketing, advertising and PR, delivering a business pitch, leadership & management, events and finance. Internships are arranged by our in-house recruitment team once apprentices are on target to successfully complete their training.

Marketing

Institute of Leadership and Management

• Understanding the role and function of marketing in business • Introducing the 7 ‘Ps’, the marketing mix and corporate communication • Understanding customers and stakeholder management • Social/digital media and Google Analytics

• • • • •

Practical Advertising (includes delivering a business pitch) • Creating and managing an advertising campaign • Exploring the history of advertising • Developing mood boards, printed adverts, press releases and campaign strategies • Presentation skills – creating and delivering a professional business pitch • Self presentation, confidence and business image

Developing yourself and others Identifying learning and working styles Introduction to leadership and team building Effective management Case study assessments

Journalism and PR • How journalism works and analysing key publications • Identifying PR campaigns • Understanding how articles are commissioned Event Management • How to plan and organise successful events • Budget management • Exploring different types of events Economics and Current Affairs • • • •

Understanding and exploring global financial markets Key issues in world news and politics Understanding profit and loss, tax & VAT Corporate and personal finance

Professional MS Office Skills

Personal Development Programme

• Applying IT in a business context • MS Word (including mail merge and advanced functions) • MS PowerPoint for business presentations • MS Outlook and diary management • MS Access • MS Excel and business finance

• Understanding your personality type and working with others • Communication models including Transactional Analysis • Recognising and exploring appropriate communication styles • Introduction to Industry Sectors and Business Strategies • Analysis of key industry sectors and identifying leading companies • Linking your strengths to future job roles • Understanding case studies and creating solutions to business problems • Learning about basic management strategies

Practical Business Workshops – Part 1 • Learning the vital skills needed to work in a professional business environment • Professional telephone manner • Diary management • Meetings documentation • Processing expenses • Planning business travel and itineraries • Touch typing and speed development Practical Business Workshops – Part 2 • Applying skills and knowledge from the previous term in a series of “mock work” scenarios • These include assisting a busy team in both a creative company and a corporate setting • Prioritising daily business tasks in order to meet deadlines and team requirements • Utilising previous IT, Finance and Business Workshops to select, create and deliver the information required • Managing upwards and approaches to building successful working relationships with your Directors Business Documentation • • • •

Developing business letter writing skills Professional emails Understanding report writing Proof reading, grammar, spelling and punctuation for business

Career Development • • • • • • • •

Job market analysis Creating professional CVs Covering letter formats and interview preparation Competency-based interview techniques Contacting consultancies & companies Introduction to selected recruitment agencies Personalised career action plan Contracts, salaries, tax and employment law

Business Activities A wide range of trips and professional talks Internship Arranged by the Quest recruitment team

The Professional Diploma Programme Training Programme Outline This structured, interactive and varied training programme exposes you to a variety of industries and job roles; from PA work, PR, marketing and events through to finance and management. It is an ideal choice for those of you looking to keep all your future options open. The Professional Diploma Programme will transform you from a school leaver to a young professional, thoroughly preparing you with the skill set and confidence required to join an established working team. This will all be put into practice on an internship during the training programme.

Personal Development Programme

Project & Events Management

• Developing yourself and others – identifying learning and working styles • Understanding team profiles • Introduction to Transactional Analysis – enhancing your communication skills • Delivering presentations • Voice, image, style • Building a team • Introduction to leadership • Opportunity to take the Institute of Leadership and Management qualification

• Planning, implementation and time management • Budgets and organisation • Project Management theory & event evaluation

Marketing • Understanding the role and function of marketing in business • Introducing the 7 ‘Ps’ and the marketing mix • Applied and corporate marketing • Internal and external customer relationships • Viral marketing • Social and digital media

Current Affairs, Economics and Business Finance • • • • • •

Understanding and exploring global financial markets Corporate finance and basic accounts Key issues in world news and politics Developing debating skills Personal finance and tax Introduction to practical business finance and accounting

Business Documentation • • • •

Developing letter writing skills Emails, memos, press releases Understanding report writing Proof reading, grammar, spelling and punctuation for business • OCR Text Production

Professional MS Office Skills Applying IT in a business context • MS Word (including mail merge and advanced functions) • MS PowerPoint (and business presentations) • MS Outlook (and diary management) • MS Access • MS Excel (and business finance) Practical Business Workshops – Part 1 • Travel arrangements & itineraries • Contributing at meetings; preparing meetings documentation • Processing expenses • Complex diary management • Telephone skills • Business etiquette • Touch typing • Shorthand • Audio typing Practical Advertising & PR (includes delivering a business pitch) • Creating and managing an advertising campaign • Identifying current PR techniques and campaign successes • Storyboard, press release and exploring advertising standards • Delivering an advertising pitch including printed advert and PR campaign Introduction to Industry Sectors • Understanding the key range of industries and companies in each sector • Identifying relevant skills and experience • “Sector Tasters” – activities to understand skills and approaches in business

Journalism • How journalism works • Analysing key publications • Understanding how articles are commissioned Business Case Studies • Exploring case studies of key businesses and creating solutions to business problems • Applying business strategies in the workplace Practical Business Workshops – Part 2 • Applying skills and knowledge from the previous term in a series of “mock work” scenarios • Prioritising daily business tasks in order to meet deadlines and team requirements • Managing the workload of a PA during a scenario lasting 10 weeks, retaining records and deadline details Career Development Programme • • • • • • • • • • •

Exploring your strengths and weaknesses Matching your skills to possible job roles Understanding job adverts Analysing industries and companies Producing targeted CVs Covering letter and application formats Interview preparation Competency-based interview techniques Personalised career action plan Contracts, salaries, tax and employment law Introduction to selected recruitment agencies

Business Activities A wide range of trips and professional talks Internship Arranged by the Quest recruitment team

The Executive PA Programme Training Programme Outline If you are organised, efficient, have strong communication skills and perhaps feel that you could represent the face of a business, then the Executive PA Programme could be the ideal training programme for you.

It is the natural choice for those of you looking to become Executive Assistants, PAs and team assistants.

Such support structures are crucial in the day-to-day running of any fast-paced business and, as our in-house recruitment team will tell you, are always in high demand.

Professional MS Office Skills

“Working as a PA” Mock office scenarios

• Applying IT in a business context • MS Word (including mail merge and advanced functions) • MS PowerPoint (and business presentations) • MS Outlook (and diary management) • MS Access • MS Excel (and business finance)

• Series of “mock” work scenarios • Prioritising daily business tasks in order to meet deadlines and team requirements

PA Skills and Responsibilities • • • • • • • • •

Budgets and expenses Travel and itinerary planning Minutes & meetings Complex diary management Telephone skills Touch typing Shorthand Audio typing Practical business workshops – putting your skills into practice • Exploring business case studies – analysis, problem solving and business strategies

Events Management • Planning, implementation and time management • Budgets and organisation • Evaluation Economics, Business Finance and Current Affairs • • • •

Understanding global financial markets Corporate finance and basic accounts Key issues in world news and politics Personal finance, tax and VAT

Introduction to Social and Digital Media • Website design, digital PR and marketing Presentation Skills • Includes delivering a professional presentation • Professional presentation techniques • Delivery style, voice and image

Business Documentation • • • •

Developing letter writing skills Emails and memos Understanding report writing Proof reading, grammar, spelling and punctuation for business • OCR Text Production (external exam) – proofreading skills and producing accurate business documentation Personal Development Programme • Developing yourself and others – identifying learning and working styles • Introduction to Transactional Analysis – enhancing your communication skills • Business makeup Industry Sectors Explained • Analysis of key industry sectors • Identifying leading companies • Linking your strengths to future jobs Preparation for Employment • • • • • • • • •

Job market analysis Creating professional CVs Targeted covering letters Interview preparation Competency-based interview techniques Contacting consultancies & companies Introduction to selected recruitment agencies Personalised career action plan Contracts, salaries, tax and employment law

Business Activities A wide range of trips and professional talks Internship Arranged by the Quest recruitment team

Quest Professional 5 Grosvenor Gardens London SW1W 0BD Tel: 020 7233 5957 www.questprofessional.co.uk