PROFESSIONALISM IN THE WORKPLACE PRESENTER PROFESSOR NORMAN MAPHOSA
PROFESSIONALS Empathetic
Considerate Respectful
Competent
Trustworthy Act
with integrity Committed Dependable
PROFESSIONALS Cooperative Courteous
QUALITY AND CHARACTERISTICS OF A PROFESSIONAL
PERSPECTIVES Respectful
Accountable Supportive
Trustworthy
Approachable
DIALOGUE What
do you think?
WHAT IS PROFESSIONALISM A
specific style of behavior in the workplace Values and professional roles Exhibited in our behavior
PROFESSIONALISM Know-How Mature
Responsibility Respect for self and for others Problem solving Perseverance
PROFESSIONALISM How
is professionalism judged?
UNWRITTEN RULES Values
Conflict
Approaches Attitudes
Communication
styles
HOW IS PROFESSIONALISM JUDGED? One’s
personal values and an understanding of what “professionalism” means Against expectations or standards Situational in nature Strongly influenced by culture Your Communication Your Image Your Competence
HOW IS PROFESSIONALISM JUDGED? Your
Demeanor Professionalism is the eye of the beholder
UNPROFESSIONALISM According
to the Free Dictionary by Farlex: unprofessionalism is defined as “not conforming to the standards of a profession or unprofessional behavior”
WHAT IS EXPECTED FROM A PROFESSIONAL? WHERE
DO I START? DISCUSSION
WHERE DO I START? Self
respect Respect for others Respect the experience Accept personal responsibility
INDIVIDUAL RESPONSIBILITY Stay
out of others affairs Know your boundaries/limit Respect for others and their rights NO GOSSIP Do not handle personal interest at “work” Regulate personal cell phone usage Keep inappropriate language out of workplace
CROSSING PROFESSIONAL BOUNDARIES
PROFESSIONAL BOUNDARIES Relationships Exploitation Self
disclosure Communications Breaches of confidentiality
WHY A BOUNDARY IS IMPORTANT Do
not discuss co-workers with others especially about their health or health care All personnel information should be kept strictly confidential Communicate clearly Do not feed into the office gossip
WORKPLACE BAGGAGE Why
is it important?
WORKPLACE BAGGAGE cont…. How
do you take the personal out of the workplace? How do you leave emotional baggage at the door?
GETTING EMOTIONAL BAGGAGE OF THE WORKPLACE Requires
work-life balance Requires examination of personal values Requires discrimination and distinction
WORK-HOME BALANCE
WORK-HOME BALANCE cont… Plan
your days Manage your time Track how you use your time Embrace small necessary interruptions
WORK-HOME BALANCE cont… Pamper
yourself Take a break when you become frustrated Scheduling your daily activities Set aside a whole day or evening for fun
CONCUSION Start
with self respect Pay attention to how you communicate Determine your values Leave personal unexpressed feelings at the door prior to entering the workplace
REFERENCES ď ś Professionalism
matters. Retrieved from http://www.professionalismmatters.com/services/w ď ś Thorns
by, Denise. Professionalism in the workplace. Retrieved from. www.esrdnetworks.org/networks/net5/Educa tion/Staff/Scm-pres/professionalism.pdf
REFERENCES cont… Victoria,
J. Workplace Professionalism: How to Leave Emotional Baggage Behind. Retrieved http://www.sideroad.com/Human Resources/ Professionalism.htlm Joanne Victoria