ON THE MAP 1 DESIGNERSBLOCK
OXO Tower Wharf, Bargehouse St South Bank, SE1 9PH
TALKS
LISTEN EXAMINE CONSIDER DEBATE REVIEW EXPLAIN
2 FUTUREGOV
The Wenlock Unit 201 & 202 50-52 Wharf Road N1 7EU
WORKSHOPS
HANDS-ON INTERACT EXERCISE ACTIVITY DISCUSS COLLABORATE
3 IMPACT HUB WESTMINSTER New Zealand House Floor 1, 80 Haymarket SW1Y 4TE
2
4
SOCIALS
4 THE INTERCHANGE
Father Thomas Room, St. Mary’s Flats Doric Way NW1 1LB
CHAT MINGLE SHINDIG MEET INTRODUCE NETWORK
8
7 5 1 9
3
5 MAKERVERSITY
6
Somerset House Victoria Embankment West Goods Entrance WC2R 1LA
6 POLICY LAB
Cabinet Office, 1 Horse Guards Road, Westminster SW1A 2HQ
7 SDN NETWORK @ HEAD
Holden House, 57 Rathbone Place, W1T 1JU
8 STBY
Unicorn House, 1st Floor, 221-222 Shoreditch High Street, E1 6PJ
9 THE THIRSTY BEAR 62 Stamford Street Blackfriars, SE1 9LX
SERVICE DESIGN
@ LONDON DESIGN FESTIVAL SEPTEMBER 19 - 27 2015 @SD_LDF
The LONDON DESIGN FESTIVAL is a celebration of design. SERVICE DESIGN is an exciting new design discipline that helps create user-centred services using design thinking. Service designers are now taking part in this world renowned festival to show the game-changing work they are doing. Events will take place all over London in service design studios, as well in venues such as Makerversity in Somerset House and Designersblock in the Oxo Tower. JOIN US to find out what service design is, why it’s valuable, and how you can use tried and tested methods yourself. FIND OUT MORE at servicedesignldf.wordpress.com!
PROGRAMME OF EVENTS Find out more details on events and reserve places at servicedesignldf.wordpress.com. Further talks TBC at Designersblock, 24 - 27 September.
18:00 THE INTERCHANGE LAUNCH The Interchange, Map: 4
PRE - LONDON DESIGN FESTIVAL WEDNESDAY, 16 SEPTEMBER
The Interchange, a collaborative innovation studio at the heart of the community, would like to say hello! A networking evening with organisations interested in using design methods for equality and social justice. Companies include Snook, The Point People, Settle and Spark and Mettle. Find out about the Interchange’s approach, chat with experienced service designers and hear short talks on current projects.
18:30 - 21:00 FIGHT CLUB Service Design Network @ Head, Map: 7
Social
Come join like-minded service designers for SDN’s first live debate or as we call it, Fight Club. Two teams must battle it out but there can only be one winner. Which team has the most persuasive argument? Who’s up against the ropes at the end of each round? You Decide! Featuring Dr. Graham Hill and Hannah Kops vs. Dominic Campbell and Carrie Bishop. @sdn_uk | uk.service-design-network.org
MONDAY, 21 SEPTEMBER 15:00 - 17:00 OPPORTUNITIES IN GOVERNMENT Policy Lab, Map: 6
Workshop
Policy Lab is a creative space supporting Government departments to use innovative approaches including service design to improve policies and public services. We will hold two sessions on 21 and 25 Sept at the Cabinet Office, in the heart of Government. We’ll talk about our work at Policy Lab and discuss opportunities and challenges for service design in government. You’ll have a chance to experience some of our tools and techniques, opening up some of our current policy challenges to your insight and ideas. @PolicyLabUK | bit.ly/1Oij7zb
TUESDAY, 22 SEPTEMBER 10:00 - 12:30 CIRCULAR ECONOMY Makerversity, Map: 5
Workshop
The circular economy moves from repair to recycling in a closed loop, but the solution is not all about making ‘better things.’ Our experiences at We All Design have taught us that in order to make ‘materials flow’, we need information to flow, customers to have better experiences and business models to embed the full lifecycle of involved materials. We’ll explore in this workshop how service design tools can be used to develop the circular economy. How can we redesign service design tools so they can be applied in this particular context?
#interchangestudio | theinterchangestudio.com
16:00 - 18:00 PASSENGER DRIVEN SERVICE INNOVATION IN PUBLIC TRANSPORT STBY, Map: 8
An informal afternoon of talks and discussions about service design, including special guests who work at the Makerversity studios. Hear about how to bridge the gap between design and development, learn about ethics in service design, and discuss the value of open data. Speakers include shift.ms, ODI Devon and Sonia Barbey. #servicedesignldf | makerversity.org
Workshop
STBY is hosting a hands-on workshop on service design in public transport. Hear about their work and then dive into collaborative exercises and activities using various service deisgn methods. Share your experiences on public transport and look at how to capture these and translate them into meaningful insights and inspiration for service innovation. Come join to explore the future of public transportation! Max 20 participants, email sam@stby.eu to RSVP.
@mstrongUK | @MagdaRok
18:30 THE ULTIMATE CHALLENGE: SERVICE DESIGN IN THE PUBLIC SECTOR FutureGov & Service Design London @ FutureGov, Map: 2 Workshop & Social FutureGov, a digital and design company for public services, and Service Design London are hosting a hands-on session on service design in the public sector. They’ll share insights on how they’ve worked with public sector organisations to bring lasting, radical change, focusing on tactics and how they stay sane in infinite complexity. Flex your creative muscles and try tools and methods on a real-life brief, rethinking how children with special educational needs get to school. The session will end with pizza and beer! @FutureGov | wearefuturegov.com @rupert_tebb | meetup.com/London-Service-Design
@SD_london | servicedesigning.org/cities/london
SATURDAY, 26 SEPTEMBER 14:30-16:30 COMMUNITY ENGAGEMENT Designersblock, Map: 1
Workshop
17:00 - 18:00 SIMPLIFYING VOTING FOR EXPATS Ziv Lazar, UX Designer Designersblock, Map: 1
Talk
Overseas voting is a complicated process that needs to be explained in a simple way in order to improve voting rates. Ziv will explain how this was done on the registertovote.gov.uk website. @zivlazar
Talk
Hear about three different kinds of community engagement related to service design. Discuss similarities and differences between the approaches, and explore the close relationship between community engagement and service design. Tearlach Byford-Flokchart will speak on cultural capital in The Social Mining Union, Jon Foster will share how he is working with a housing association community to ensure they are at the centre of their services, and Phil Nutley will explain how he engages civic communities and political leaders. #servicedesignldf | servicedesignldf.wordpress.com
POST - LONDON DESIGN FESTIVAL WEDNESDAY, 7 OCTOBER 9:00 - 11:00 INSIDE DESIGN Uscreates Impact Hub Westminster, Map: 3
FRIDAY, 25 SEPTEMBER 15:00 - 17:00 OPPORTUNITIES IN GOVERNMENT Policy Lab, Map: 6
Social
A free gathering for those who are practicing, studying, or simply interested in service design to share thoughts, experiences, and ideas. Have a nice chat over a beer in a pub with those sharing the same passion as you.
@STBY | stby.eu
See entry on Monday, 21 Sept for session details.
Talk
Mark and Magda will share with us their experiences with service design in government. They’ll focus on a project of theirs that looks at the education of school-aged children on international trade - using design methodology.
19:00 SERVICE DESIGN DRINKS The Thirsty Bear, Map: 9
THURSDAY, 24 SEPTEMBER
@WeAllDesign | wealldesign.co.uk 14:00 - 17:00 SERVICE DESIGN TALKS Makerversity, Map: 5
Talk & Social
18:00-19:00 SERVICE DESIGN IN GOVERNMENT: THE UPS AND DOWNS Mark Strong and Magda Rok, Civil Servant and Service Designer Designersblock, Map: 1 Talk
Workshop
Uscreates, a service and communication design consultancy, focuses on health and well-being. They're holding a workshop giving you the opportunity to experience the value design can bring to you and your organisation. They wholeheartedly believe in the value of design as an approach to problem-solving, having the power to address some of the world's biggest challenges, including health and well-being, and to unlock huge value for businesses. Uscreates has been using a design approach for over a decade to help clients cost effectively deliver great experiences and social impact. @uscreates | uscreates.com
Curated by Lior Smith | liorsmith@me.com Design by Sam Miller | hi@samanthalynnmiller.com