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PROS AND CONS OF AN ONLINE TECHNICAL SUPPORT

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The virtual world with internet has made many services possible just being at home and to add to this list, technical support for correcting computers has also been included. Let’s find out the pros and cons of an online technical support system

Pros:

Round the clock help: If your computer is irritatingly stuck in the evening for some reason, and you needed it urgently, it is not apt to wait for a technician till tomorrow morning. In such cases, you can contact the technical support and the skilled technicians are available round the clock.

Remote assistance: The technical support executives provide remote assistance. They take over the customer’s computer remotely and instruct the corrective process ensuring the right process in place. This helps to save a lot of time.

Instant repair: The machine would instantly start working without a wait or a delay. The work can be resumed at the earliest not having to wait for a long time for the correction process to be in place.

Inform the status: It is an opportunity to know the status of the computer. The support executives analyse the system’s performance and inform the status.

Future suggestions: To optimize the computer’s performance, the executives conduct a brief awareness program on call which is helpful for the future.

Waiting time is nil: It is convenient for the working people as they do not need to wait for the technician, nor apply for a leave and the job is instantly done with online tech support.

Spectrum of services: Multiple computer issues are handled on a single platform. They offer browser support, technical support, Mac assistance, printer assistance etc. They optimize, repair and remove bugs and viruses as well.

Saves time: The online support saves a lot of time without having to wait till morning and if it is a really small issue, an online support can be corrected instantly.

Cons: Costlier than a technical visit: It may be little costlier than a technical visit. However, as they save a lot of work revenue and that the problem is resolved instantly, it is still quite affordable to have an online technical support to get an instant service without having to wait for the technical person.

Time on call: If the issue is a bigger one, the call may lead to 30 to 40 minutes approximately. However, if it can be resolved, there is nothing better than that.

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