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TEMPLE DAILY TELEGRAM / 1
www.TempleTX.org
Temple Welcomes Our New Doctors! By: Katie Smith, Temple Chamber of Commerce
APR•2014
EVENTS CALENDAR BUSINESS NETWORKING BREAKFAST Wednesday, April 9 6:45 am Sponsored by:
VOLUNTEER APPRECIATION DAY Tuesday, April 22 7:30 am - 1:30 pm
Sponsored by:
BUSINESS AFTER HOURS Thursday, April 24
5:00 pm Sponsored by:
Each spring, over 100 bright faces enter the city limits of Temple,Texas…and also enter a residency or fellowship program at Baylor Scott & White Health. Some are single, looking for prime shopping and nightlife, while others arrive with families looking for fun water parks and day cares. In every case, the next few years will determine if they choose to make this area home, even after their program has completed. That knowledge was what sparked the idea of a community-wide campaign to “Welcome Our New Doctors” for Rod Henry, who is himself a newcomer to Temple and new president of the Temple Chamber of Commerce. This month, through the combined efforts of various city, business, educational and organizational partners, Temple will roll out a unified message on hundreds of banners and signs across town.The goal is that while these new residents are shopping at Temple Mall, going to a movie at Cinemark or going to church at First Baptist, their first impression of this friendly community will be a lasting one. This city-wide campaign serves to complement the increasingly successful annual Baylor Scott & White Community Showcase. Now in its third year, the Community Showcase
helps residents know where to shop, live, worship or send their kids to school, and it’s not uncommon to hear previous residents say, “I wish they had this when I first came to town!” Scheduled for June 27 at the Cultural Activities Center, booth spaces are nearly sold out and those interested in participating should contact the Chamber immediately. If your business is looking for other ways to cater to these new arrivals, then members of the Temple Chamber of Commerce should take advantage of the complimentary coupon portal on TempleTX.org, which will be promoted during orientation at Baylor Scott and White Health. In addition, submitting events to the “Community Calendar” is available to everyone and a great way to include the residents on what’s happening in our area. All of these efforts follow the mission of the Temple Chamber of Commerce in “preserving, protecting & promoting a business friendly environment, free of obstacles to growth and development,” which as a newcomer to Temple himself, Rod is hopeful will make an impact after entering the city limits.
Baylor Scott & White Community Showcase Friday, June 27 from 5:30 to 8:00 p.m. Cultural Activities Center For more information and to reserve your booth for this exciting event, please contact Mikie Cummings, Director of Programs & Services, at (254) 773-2105 or email mikie@templetx.org.
MAY•2014 BUSINESS LUNCH
Tuesday, May 6 12:00 pm Sponsored by:
BUSINESS NETWORKING BREAKFAST Wednesday, May 7 6:45 am Sponsored by:
Join fellow Temple Chamber of Commerce members as they promote their businesses and services to over 400 new and existing Baylor Scott & White Health Residents, Fellows and Senior Staff.
Message From the President “I am looking forward to welcoming the new residents and fellows of Baylor Scott & White Health to Temple. There will be single professionals, couples, and families who will be searching for people, places and businesses to help them settle in and feel at home. They will be buying homes, renting apartments, shopping for clothes, groceries, cars, furniture, looking for schools, parks and recreation. In other words, becoming a part of our community. I remember how scrambled I felt as a new Texan trying to find everything from a veterinarian to a place to have a car inspection done. To my astonishment, people stepped up and helped my wife and me…constantly…expecting nothing in return. That’s the amazing thing about Temple, Texas. You will not find a more welcoming and friendly place. Let’s be sure all of us help out our newcomers. We want them to feel what a real hometown is like! Temple, Texas—a family friendly place to call home!”
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Volunteers: Appreciating Those Serving the Community who continually enhance the business community here in Temple through their involvement, because they understand that the Chamber is as strong as the members behind it. Many efforts would not happen without volunteers and I am personally appreciative of all they do!” On Tuesday,April 22, the Chamber will recognize all of its volunteers by inviting them to a come and go reception at the Chamber office. This is just one small way of showing appreciation for all they do because… VOLUNTEERS MAKE A WORLD OF DIFFERENCE!
The Oxford definition of a volunteer is, “A person who freely offers to take part in an enterprise or undertake a task,” and many would go on to say that a true volunteer believes in the cause they serve…often going unnoticed…because they would do it whether or not anyone was watching. Volunteers play an essential role in helping the Temple Chamber of Commerce succeed, whether they serve on a committee, sponsor a function, or just step in when extra help is needed. As Kenny McCarty, Chair of the 2013 Board of Directors, noted,“Our volunteers are dedicated to enrich the events and membership of the Chamber, and we are grateful of the hours put into making various events run smoothly. As Past Chair, I can look back over 2013 and see many
Save the Date: Chamber Classic Golf Outing August 22, 2014 at Wildflower Country Club Imagine the name of your company as the title sponsor for the Chamber Classic Golf Outing … proudly displayed on all event promotions marketing this highly successful day on the links at Wildflower Country Club! Members and guests come together for a special luncheon followed by a grueling 18-holes of golf, and topped off with dinner and a live/silent auction. Great opportunity to interact, network and just have a fun day. For more information, download the 2014 “Partnership & Marketing Opportunities Guide” by visiting the Temple Chamber of Commerce homepage at www.TempleTX.org. or call (254) 773-2105.
Johnnie’s Cleaners & Tailors Don’t Wait Until The Last Minute Get Your Prom Alterations Done Today! Dry Cleaning Alterations Seamstress on Premises
You’ll see why we’re “Simply the Best”!
3 LOCATIONS TO SERVE YOU 116 So. Main 2703 So. 37th Downtown Temple Behind Mazzio’s 254-778-2408 254-770-0355 Springhouse - 120 Royal St., Salado 254-947-0747 www.johnniescleaners.biz
Volunteer Appreciation Tuesday, April 22, 2014 7:30 a.m. – 1:30 p.m. Temple Chamber of Commerce 2 N. 5th Street, Temple, TX 76501 Please RSVP by Friday, April 18 by calling the Chamber office at (254) 773-2105
State of Fort Hood
With Brigadier General Clark W. LeMasters, Jr.
May 20 11:30 am Hilton Garden Inn Hosted by the Public Policy Council and the Military Affairs Council. For more information on this informative luncheon, contact the Temple Chamber of Commerce at (254) 773-2105.
RENTING The Smart way to get things done!
CHOICE RENTALS, INC. (254) 774-8503 2405 S. General Bruce Drive Temple, Texas 76504 Lloyd Johle - Celebrating 44 years in business!
BEST-WAY CARPETS 3206 AIRPORT ROAD
(254) 770-0932
www.bestwaycarpets.com
S A L E S • S E RV I C E • I N S TA L L AT I O N
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How Do Job Seekers and Employers Connect Today? By: Jonathan Logue, Temple Parks & Leisure Services
Texas is a leader in job growth nationally and has a lower unemployment rate than the norm. So, where are job seekers and employers connecting in Central Texas? What tools are being used in today’s employment market that result in job seekers finding jobs and employers finding quality employees? The internet and computer technology has transformed how employers and job seekers are intersecting today. Long gone are the days of candidates pounding the pavement with resume in hand, hoping to meet the hiring manager. The entire process has virtually moved online through job boards, online networking and social media. The #1 job site worldwide is www.indeed.com. Hundreds of thousands of jobs are posted to this site weekly. Indeed is very similar to a Google search. Input what type of job you are seeking and desired geographic location, and with a click of a mouse your job listings will populate instantly and allow you to begin the application process. Technological advances have also changed how employers and prospective employees connect with the introduction of online professional networking websites such as LinkedIn. LinkedIn’s mission is to connect the world’s professionals online.When you join LinkedIn, you will create a profile which includes a snapshot of your professional experience, and you gain access to people, jobs, news updates and industry insights. Social Media is also a great tool for employers and job seekers alike. By
using your current network of friends and acquaintances on Facebook or Twitter, a simple post could lead to a friend sharing your message with just the right person. If you need help making your job search more productive, Workforce Solutions of Central Texas is a great local resource. They host many free interactive workshops ranging from resume consultation, interviewing skills, properly completing applications, organizing your job search and navigating the many job boards to find the right position. Additional programs are available for job seekers who qualify, including educational labs to achieve a GED or upgrades in math, language, and typing tutorials. According to Jerry Haisler, Director of Workforce Solutions of Central Texas,
Although technology now plays a part of job searches, we can never forget the tried and true ways that still work today. Employment and staffing agencies are instrumental in placing
Printer Toner & Ink Supplies Office Supplies & Furniture Printer & Fax Hardware Printer Repair
(254) 760-6895 866-763-8801 (Office) 866-763-8803 (Fax) Mark Jermstad V.P. SALES & sales@v-questtx.com or www.v-questtx.com MARKETING Locally Owned & Operated Central TX Company Since 1996
Come by and visit Charlie Wharton, Seleese Thompson-Mann and Betty Thrasher during our
Triple Trunk Show - April 24th, 25th & 26th
Central Texas Delivery • Wire Service Available
1404 South 31st Street
For a full list of employment services visit the business directory at TempleTX.org.
www.workintexas.com www.indeed.com www.linkedin.com www.tdtnews.com www.ci.temple.tx.us/Jobs.aspx www.workintexas.com Express Employment Professionals (254) 771-5595
“We help match employers Kelly Services with employees. Both job (254) 776-3510 seekers and employers will register with us and can be matched up. To register, go online to workintexas.com or visit our office.”
V-Quest Office Machines & Supplies
“Home of the Beautiful Vase”
employees with employers. Boosting the local economy is important to businesses, so always check out the employment section of the local newspaper.The Temple Daily Telegram posts their job classifieds on their website at tdtnews.com, free of charge. Subscribing to the local newspaper is a great resource for locating job fairs, hiring events and provides information on new companies coming to the area to set up shop.
www.preciousmemoriesflorist.com
(254) 778-2242
Link Staffing Services (254) 778-9476 Manpower (254) 774-9722 Nan Vaden's Temple Temps, Inc. (254) 791-8367 Personnel Experts (254) 770-9900 Power Consulting & Search (512) 763-4672 Sedona Staffing Services (254) 791-5627 Spherion Staffing Services (254) 778-0533 Workforce Solutions of Central Texas (254) 939-3771
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FRIDAY, April 4, 2014
ESSES! N I S U B THESE G JOIN US IN CONGR ATUL ATIN
McLane Specialty Clinic: Located next to McLane Children’s Hospital Scott & White in Temple, this new fivestory clinic coordinates general and subspecialty services in one convenient location. More than 80 highly specialized physicians, residents and fellows, and approximately 200 support staff work together to provide advanced capabilities to the children of Central Texas. The new clinic offers a drive-through pharmacy, evening and weekend hours, diagnostic imaging, and laboratory services. The Children’s Cancer and Blood Disorders Center is a key feature of the new building, as well as the new Pediatric Neurosciences Center. For more information, call 254724-KIDS or visit swchildrens.org.
United Way of Central Texas: Founded in 1952, the United Way of Central Texas (UWCT) celebrated the Grand Opening of their new location at 604 N. 3rd Street in Temple. UWCT is committed to funding 23 health and human service agencies, supporting 27 programs serving the needs of Central Texans. For more information call (254) 778-8616 or visit www.uwct.org.
5001 S . 31st, Temple
5511 W. Adams, Temple
Stripes Convenience Storues: Headquartered in Corpus Christi, Texas, Susser Holdings Corporation (NYSE: SUSS) is a third-generation family led business with over 1,240 company-operated or contracted locations. Susser Holdings is the parent company of Stripes® Convenience Stores and owns the general partner of Susser Petroleum Partners, LP. (NYSE: SUSP). Susser Holdings ranked No. 460 on the FORTUNE 500® for 2013. The Company operates 627 convenience stores in Texas, New Mexico and Oklahoma, over 580 under the Stripes® banner and 47 under the Sac-N-Pac banner. Restaurant service is available in approximately 400 of its stores, primarily under the proprietary Laredo Taco Company® brand. The wholesale division distributes approximately 1.6 billion gallons of motor fuel annually to Stripes® stores, independently operated consignment locations, convenience stores and retail fuel outlets operated by independent operators and other commercial customers in Texas, New Mexico, Oklahoma, and Louisiana. For more information about Stripes® Convenience Stores visit www.stripesstores.com.
Lucky In Love Tattoo: Located at1684 Morgan's Point Road in Belton, Lucky In Love Tattoo is a family owned and operated business. We strive to give our clients the best product possible, combining experience and knowledge of Tattoo history and culture. Our state licensed facility is a clean, fun environment adorned with incredible house art you have to see for yourself. For more information, contact Christopher & Sally Simmons at (832) 603-3723 or visit www.LuckyInLoveTattoo.com.
Jean Garner Red Carpet Ambassador of the Year On March 12, Rod Henry, President of the Temple Chamber of Commerce, presented the Jean Garner Red Carpet Ambassador of the Year Award to Joann Alley. The award was named after a previous Red Carpet Ambassador, Jean Garner who dedicated decades to serving the Chamber and the Temple business community. Joann has demonstrated that same committment by attending the most events, ribbon cuttings and meetings of any Red Carpet Ambassador.
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March New Members 121 Towing & Recovery Heather Egbert 8473 West FM 93 Belton, TX 76513 (254) 933-2009 www.121towing.com Auto & Truck Towing
The Good Life Bakery Cafe Sam Yarbrough 7348 W. Adams Ave. #500 Temple, TX 76502 (254) 295-0610 Restaurants Bakeries & Delis
Resolution Dental Erica Granville 3150 S. 31st St. Temple, TX 76502 (254) 935-3105 www.resolutiondental.com Dentists
Above It All Tree Care Andrew Machuca Temple, TX 76503 (254) 743-9123 www.templetreeservicecompany.com Tree Trimming Service Landscape Management
The Laurelight Foundation Donna Finto PO Box 236 Temple, TX 76503 (254) 771-3945 www.laurelightfoundation.org Organizations & Associations
Sunburst Realty Vickie Kotrla 101 S. 25th St Temple, TX 75604 (254) 721-2712 www.sunburstrealty.com Real Estate
AuPairCare Kay Callin Temple, TX 76502 (254) 931-1874 www.aupaircare.com Childcare Centers
Longhorn Steakhouse Zack Blakeney 4507 S. General Bruce Drive Temple, TX 76502 (254) 774-1248 www.longhornsteakhouse.com Restaurants
Texas Custom Signs David A Glorioso 2007 Windy Terrace #A Cedar Park, TX 78613 (254) 718-2402 www.texascustomsigns.com Signs & Graphics
Complete Nutrition Kyle Lynch 3032 S. 31st St. Temple, TX 76502 (254) 231-3272 www.completenutrition.com Health & Nutritional Products
Pointe N Tyme Angela Tyree 2001 W. Adams #6N Temple, TX 76504 (254) 535-1937 www.pointentymevaping.com Vapor/E-Cigarettes
USVapour, LLC. Nathaniel Bessent 1701 W. Avenue M Temple, TX 76504 (254) 554-1132 www.usvapour.com Vapor/E-Cigarettes
March Renewing Members Almost Home Pet Resort Arbor House Temple Bell County Beer Dist. Assn. Biggie-Mini Self Storage Inc. BMI Pest Management, LLC Brazos Stamp & Engraving Inc. The Bridge Apartments C&G Products, Inc. Callie's Boutique CAPITAL Choice Finan. Serv./ Melinda Bulls Carothers Executive Homes Central Texas Council Of Govts. Chappell Hill Apartments Christian Farms-Treehouse, Inc. Cochran, Blair & Potts Davis-Beevers Commercial Real Estate/Mike Beevers DuBois Furniture, Inc. Dynamic Protection Security Services, LLC Extraco Events Center First Convenience Bank inside Walmart Fox Service Company II, LLC Office of Senator Troy Fraser Garden Estates Retirement & Assisted Living Gold Key Technology Solutions Green Life Interiors H-E-B Temple 2 The Home Depot Hunnington Apartments
Immanuel Baptist Church Jason's Deli KNCT-TV and FM 91.3 Knutson, Bedrich and Assoc., CPA's Legal Shield Lone Star Ag Credit Mac Haik Dodge-Chrysler-Jeep Muscular Dystrophy Association Nazareth House-Magnificat Center Books & Gifts Kenny Paysse Insurance Agency Pendley Party Productions, Inc. Personnel Experts Pignetti's Prater & Ridley, Attorneys Re/Max Temple-Belton Reed Realty Rural Rental Housing Assoc. of Texas Secrest Law Firm Sedona Staffing Services The Shoe Box STAR-TEX Propane Inc. Temple & Central Texas Railway Temple ISD Temple Towing Inc Temple VFW Post 1820 empleton Electric Thiele Real Estate, LLC Tulip Nails & Spa Vista Real Estate WebLink International, Inc. Westgate Park Apartments
Member Spotlight: InHouse Systems Celebrates 25 Years InHouse Systems is celebrating 25 years of technology in Central Texas. InHouse provides security and fire alarm system design and installation as well as 24 hour monitoring service. In addition to basic security systems, the company provides video surveillance, access control, audio/video and automation systems. InHouse has a range of clients including schools and universities, medical and corporate facilities, projects for the government and military as well as thousands of homes. The majority of their clients are located in Bell County, but InHouse has completed projects throughout Texas, Mexico City, and various parts of Canada as well. InHouse is Texas’ largest dealer for Bose Corporation, a two-time recipient of the distinguished Aggie100 award and has been listed among the top 100 system integrators in the nation by CEPro magazine. InHouse Systems is owned by Kody Shed, a Temple native and graduate of Temple High School, Temple College, Texas A&M and Harvard Business School’s Executive Education Program. Mr. Shed states, “We’ve seen tech-
nology change from security cameras on a little black and white screen in the 80’s to high definition, night vision cameras that can be viewed from a smartphone anywhere in the world today. Home security systems used to be activated with a small key and now you can control your entire home from a mobile device or simply speak commands to control lights, temperature, music and more. Keeping pace with new technology has made the last twenty-five years fun and exciting.” Kody is married to Lisa Shed, owner of Lisa’s Dance Connection and they have two children, Rachel and Grant.
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A Day Behind Economic Development With Leadership Temple By: Eric Swan & Tara Rowe, Leadership Temple Industrial Park Tour As part of the Leadership Temple program, we had Economic Development Day on March 11, and what better way to start it than with a tour by Lee Peterson, President of the Temple Economic Development Corporation (EDC). Lee guided our Leadership Temple class through the industrialzoned areas of Temple, including Temple Industrial Park, Southeast Industrial Park and various parks at Central Pointe. Many of Temple’s industrial-zoned areas are fortunate to have fully developed utilities, roads, rail lines, and even a fire station. We were also able to drive around the Panda Energy Inc. construction site and learn about the 1,000 megawatt combined-cycle power plant that will utilize the latest in technology and will be able to provide power to approximately 750,000 homes in Texas. Job’s Outlook Presentation The Temple EDC, started in 1988, is a nonprofit corporation serving as the designated economic development entity for the City of Temple. Temple EDC is a one-stop shop for all things business
development and works closely with community partners and The City of Temple seeking growth opportunities (www.choosetemple.com). Charley Ayres, Vice President of Temple EDC, gave an eye-opening presentation on the jobs outlook for our area. One thing is for sure, our area is growing! Temple MSA has a population of 417,123, with an impressive growth rate of 14.2% over the past five years. Temple is a regional employment center with 70% of the workforce commuting from outside the city. In addition to being strategically located along I-35 and easily accessible,Temple has the strong supporting infrastructure and market without the typical problems associated with urban growth and development. Temple EDC holds face-to-face meetings with area businesses to identify their growth plans, potential obstacles and to discuss workforce needs. With 67% of companies reporting an increase in employment needs, it will be important to ensure the Killeen-Temple-Fort Hood Metropolitan Statistical Area has an educated and prepared workforce to meet the needs of current and future area businesses. Charley Ayres made a very important point about job skills by stating that, “If you
don’t learn, unlearn, and relearn, you will be left behind.” Small Business Presentation Dr. Ed McCaffrey, owner of Megg’s Café, stopped by our Leadership Temple class for a candid discussion about what it really means to own a small business. Located on Everton Drive in Temple, Megg’s Café opened in 2010 and is operated by the McCaffrey family. Before the McCaffrey family got into the restaurant business, Ed McCaffrey owned and operated a successful medical practice in Temple. Compared to his first business venture, Ed admits that owning a small business today is significantly harder. He talked to the class about pitfalls, business plans, proper forecasting, having adequate financing, finding decent employees, technological advances, paying employee benefits and how small businesses have been negatively impacted by the new health care laws. HEB Distribution Center HEB management was gracious to offer our class an inside-look at their Temple Distribution Center that services Central Texas and surrounding regions. Our tour was guided by a host of shift managers who walked us through the functions of their facility and day-today operations. The mere size of the warehouse was astounding, but more impressive was the efficiency and accuracy in which goods were moved in and out of the facility. The Distribution Center houses and distributes both dry and frozen goods to this region of Texas. A few of our
southern born class members decided to wait outside the frozen section of the warehouse which maintains a frigid 36 degree temperature.The tour offered a fascinating insight of the behind the scenes logistics and planning that is necessary to keep products stocked and fresh. As the City of Temple continues to focus on sustainable efforts, it was encouraging to see HEB’s commitment to recycling and donation of unused goods to regional food banks. Perry Office Plus Our tour of local companies concluded with Perry Office Plus, which services Central Texas with office supplies, furniture and much more. Perry Office Plus began in Temple in 1920 under the name American Printing. In the 1960’s, J.W. Perry purchased the company, changed the name to Perry Office Plus and expanded its reach to Belton and Killeen. Harry and Debbie Macey purchased the company in 1994 and grew the company’s service area into Waco and Bryan-College Station. In 2005, the 50,000 sq ft former Coca-Cola Bottling plant was purchased and revitalized into Perry Office Plus’ new headquarters, warehouse, distribution center, customer call center and offices. Shelli Hellinghausen, Chief Operating Officer, provided us a tour of their facilities, highlighting therestoration of the old Coca-Cola Bottling Plant and use of the space to fit their needs. We learned of the niche Perry Office Plus has found in offering expertise in office décor, office space planning and effective supply usage. Their hometown reputation and stellar service has developed a strong customer base in the region that trusts their consistent service. Perry Office Plus’ support of the local community serves as an example of why to do business locally and speaks volumes of their commitment to the City of Temple.
The Temple Chamber of Commerce is accepting applications for Leadership Temple class of 2015 Leadership Temple is a series of 9 classes culminating a final group project and graduation ceremony. It maintains a strong alumni network and prepares future Temple leaders for community-oriented, decisionmaking positions.
Purpose 1) To inform the participants about Temple's history, government, economy, social issues, needs, opportunities and the existing processes for dealing with them. 2) To introduce the participants and establish dialogue with each other and current leaders of Temple. 3) To encourage the participants to actively participate in activities which contribute to the growth and the betterment of the Temple community. Applications are available at www.TempleTx.org and are due by June 16, 2014. For more information, contact Katie Smith, Communications & Marketing, at (254) 773-2105.
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A Sold Out Success Story “It cannot be considered anything less than a total success no matter how you evaluate it,” is how Rod Henry, President, Temple Chamber of Commerce described the recent seminar, “How to Supervise People and Lead a Team.” The March 18 event was sold-out “even though we could have squeezed a few more in if necessary,” he said. Comments were overwhelmingly supportive of not only the content, but also the entertaining and engaging presentation from Glenn Shepard, President, Glenn Shepard Seminars, Inc. “We were
so pleased with the results that we have contracted for Glenn to come back to Bell County in March 2015,” explained Henry. “We are reaching out to local chambers to invite them to participate with us in this very worthwhile and relevant seminar.” Participant comments included: “Never been to a better workshop;“ “Like taking a drink of water from a fire hose, good stuff, but need time and opportunity to absorb it, great information and common sense;” “This was wonderful, it helped me under-
stand why people do some of the things they do;” “Glenn’s ‘generations descriptions’ were right on target and explained so much;”“I learned more in such a short amount of time about what I was doing wrong in being an effective manager, and I picked up awesome tips and great information.” Other comments included: “Great advice on how to hire and retain employees, and searching for those with soft skills;” “The information covered was practical and applicable in today’s environment, up-todate material very beneficial;” “I have Glenn Shepard poses between the staff of the Temple Chamber of Commerce after his learned more in 4 seminar at the Hilton Garden Inn. hours that I have in
years, and hope to implement and stand behind my new knowledge and opportunity to raise our company to a new level of accomplishments;” and,“Great seminar, you hit the nail on the head with approaches and generations.”
About Glenn Shepard Shepard self-published his first three books. In 2004, John Wiley & Sons of New York, the world’s largest book publisher, came calling. They published Glenn’s fourth, fifth and sixth books, and took him international. His most recent book, How to Be the Employee Your Company Can’t Live Without, became a #1 national best seller in the U.S. in 2006, and has now been published in Spanish, Russian, Mandarin Chinese, Bulgarian and Korean. Shepard’s seminars have been sponsored by 146 colleges and universities in 25 states. He regularly addresses Chamber of Commerce seminars nationwide.
Volunteer! Keep Temple Beautiful Kicks Off the 16th Annual Great American Cleanup By: Tanya Gray, Keep Temple Beautiful Keep Temple Beautiful, recently announced the launch of the 16th annual Great American Cleanup that engages and educates volunteers to improve their community's environment. Keep America Beautiful’s Great American Cleanup is the country’s largest community improvement program that kicks off each spring and engages more than 4 million volunteers in more than 20,000 communities nationwide. Keep Temple Beautiful, along with other organizations in Keep America Beautiful’s national network of community-based affiliates, is planning volunteer events and experiential environment education programs structured to beautify parks, trails and recreation areas, clean waterways, reduce waste and increase recycling, remove litter and debris, plant trees and build community gardens, among other events to inspire generations of environmental stewards. Each year over 1,200 Keep America Beautiful affiliates, communities and participating organizations engage volunteers to take action in their communities through programs that deliver positive and lasting impact through events focused on waste reduction, recycling, beautification and community greening. In 2013, 4.2 million Great American Cleanup volunteers across the country worked tirelessly to return nearly $230 million in measurable benefits in 20,000 communities across the country. The Great American Cleanup kicks off each March with events occurring from spring through fall. Keep Temple Beautiful is also hosting numerous events in recognition of Earth Day in April. Here is a snapshot of Great American Cleanup events taking place in Temple during the month of April:
• Project ReDirectory- KTB & Yellow Pages phone book recycling contest from March - April. Drop off any old phone books at any participating schools. Bins are also located at Wal-Mart and HEB for drop off. • Community Cleanup & Collection - Saturday,April 5th from 9am-2pm at the Temple Service, 3210 East Ave H. Items to be recycled: tires, motor and used oil, antifreeze, automotive batteries, batteries and light bulbs. Dumpsters will be located on the corner of John Paul & Nugent, Corner of Avenue C & MLK, Irvin between 9th & l1th, Lamar between 7th & 9th, corner of Avenue C & 22nd, Westwood Park, Lakewood Ranch Club House, Waters Dairy Road Park and Mayborn Center at the dead-end. Habitat for Humanity Restore will be at the Temple Service Center accepting the following materials: doors, windows, plumbing and lighting fixtures, gently used furniture, hardware, sinks, toilets and working appliances. • Bell County Earth Day Festival - Saturday, April 12th from 9 am-5 pm, Yettie Polk Park, 101 S. Davis Street, Belton TX. • Tyler Elementary School Presentation - Wednesday, April 16th from 9 am-10:30 am, KTB will educate students on the importance of recycling. • Eco-Lunch & Learn- Wednesday, April 16th 12noon1pm, Temple Chamber of Commerce, 2 N. 5th Street. The Speaker will be Amy Nobles, City of Temple Recycling Coordinator. Please RSVP with Tanya Gray at (254) 493-4000. • Fort Hood Earth Fest - Friday, April 25 from 8am-3pm (schools), 5pm-7pm (individuals and families). More than 30 different exhibits will be on display including recycling, renewable energy resources, endangered species, natural resources, water conservation and other environmental topics. • Litter Survey- Saturday, April 26th at 8 am, Keep Temple Beautiful's Board of Directors and Executive
Director will conduct a survey that will help to determine what types of litter prevention and community improvement programs would most benefit the citizens of Temple. This annual “Litter Survey” developed by Keep America Beautiful, maps out six quadrants of the City. Each of the 21 geographic areas contains an industrial complex, park, residential area, school and thoroughfare. • Electronic Recycling- Recycle your unwanted electronics at Holy Trinity Catholic High School, 6608 W. Adams Ave on Saturday,April 26 from 9am-2pm in honor of Earth Day. Make plans now to join thousands of volunteers of all ages across America who will be taking part in efforts to clean up and improve their local communities. Demonstrate your individual responsibility by taking part in this annual effort to make Temple neighborhoods and public spaces a safe, more enjoyable place to live, work and play by contacting Keep Temple Beautiful at (254) 4934000! Keep Temple Beautiful works to improve the community environment with volunteers, elected officials, businesses, and both state and federal agencies. Funding is provided through grants and citizen donations. For how to get involved locally with Keep Temple Beautiful, please call (254) 493-4000 or visit our website at keeptemplebeautiful.org. Don’t forget to “like” us on facebook, facebook.com/keeptemplebeautiful.
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The Competitive Advantage By: Vane Hugo, The Entrepreneur Center of Central Texas What’s “Competitive Advantage” really mean? Wikipedia says, “Competitive advantage occurs when an organization acquires or develops an attribute or combination of attributes that allows it to outperform its competitors.” Really? That’s not much help. Let’s figure it out! List the things you think would be competitive advantages for your business or proposed business. All those things that could make you better than your competitors fall into one of three categories: • Delivering goods or services at the lowest price • Delivering higher quality goods or services than competitors • Delivering goods or services with superior service
Price, Quality or Service!
Knowing this,
how can we be better competitors? Most small businesses can’t compete on price. Don’t try! Big companies have economy of scale. Walmart can get toothpaste from manufacturer to store for a few pennies a tube and pay the supplier less to start with, because of volume. Since we understand, small businesses cannot be the low price leader, let’s look at Quality and Service as opportunities for competitive advantage. Quality is a relative term, tied to the “Value Proposition.” That’s a big enough topic for another
time. For now, let’s agree, if you sell better products than your competitor, you can charge more; sometimes a lot more and still get the business because the customer sees “value” in the better product. Product selection is often limited by your suppliers, and you may or may not be able to find an advantage in this area. That leaves Service! The best way for a small business to compete is on Service. Why? Because, it doesn’t cost a lot more to give good service than it does to deliver bad service. What it requires is to put the customer viewpoint in your mind and clearly understand and manage the customer’s expectations. Train employees to think constantly about how they’re representing themselves and your business to the customers. It’s a lot more than a smile and asking,“How can I help you?” Understanding the expectations of the customer is critical to delivering exceptional service. When you drop clothes at the cleaners, you expect to get them back clean, fresh smelling, nicely pressed and ready to wear. You don’t expect them to have holes, rips, tears, stains or broken buttons. Later, when you find a broken button, you’re likely mad. Expectations haven’t been met. This could be avoided if employees are trained to think like customers. When accepting clothes, look for garments that might need repair, and recommend that the customer permit you to fix them. Once the cleaning is done, before hanging, reinspect for stains, wear, or
The Bloomin’ Festival, one of Central Texas’ most popular annual events, will be held on May 9th and 10th at 7th street and Avenue A in downtown Temple. The festival has been a part of the Central Texas spring landscape since 2006 and continues to grow and evolve each year. With a huge and exciting line-up of music scheduled, this year is set to be the biggest and best yet for the event. Gates open Friday at 6 pm for the first night of music. Saturday kicks off again at 10 am. The music lineup for this year’s two-day festival features a few BIG changes. The main stage will feature top country music performers on BOTH Friday and Saturday night. Friday night will be a trio of country performances, kicking off with Bri Bagwell followed by Bart Crow.The Friday night headliner will be none other than Texas Country superstar, Kevin Fowler. Performing new hits from his seventh studio album “How Country Are Ya?” set to be released in March, along with fan favorites like “Beer Bait and Ammo,” Fowler’s performance will be one to remember! Saturday night will be jam packed with Country music.The night will kick off with local favorite, Kirk Baxley Band. The Kirk Baxley Band performed and won last year’s local Texaco Country Showdown at the Bloomin’ Temple Festival. We’re excited to wel-
come Kirk Baxley on the main stage this year! Kirk Baxley will be followed by John Slaughter, Josh Grider, and Curtis Grimes. Closing out a huge night of country music will be Kyle Park. Park will be performing his latest hits from his new album “Beggin for More.” 2014 will be the largest lineup of country music ever at Bloomin’ Temple! In addition to a huge country music lineup, we’ll have Tejano performances BOTH Friday and Saturday night on our second stage! The Tejano performances Friday night will be headlined by legend, Jay Perez. The Latin Grammy award nominated artist, has won practically every award for Tejano and Latin music, including “Best Vocalist” and “Best Entertainer.” Perez is a ten time Tejano Music award winner and is sure to blow the crowd away. Saturday night will feature David Lee Garza. Townsquare Media is very excited to keep the Tejano culture and music a part of the Bloomin’ Temple Festival. Bloomin’ Temple has been a highlight of the local spring event calendar in Temple since 2006. In addition to great music performances, the weekend
defects. Note any remaining defects so the clerk can inform the customer, rather than having issues become apparent when the customer is ready to wear the garment again.“I’m sorry Ma’am, did you know this garment is worn at the collar? It’s frayed to the point where it can’t be readily repaired,” is delivering bad news, but exceptional service. You get the point, think like a customer. Many companies are run by highly structured policies and processes. This can inadvertently cause issues with customer expectations and customer service. I went into a national chain specialty store a few months ago. The clerk told me they offered a military discount. Being retired military, I took advantage of the discount. It wasn’t much, though I appreciated the gesture. When I needed something else I knew they stocked, I went back. I didn’t spend much and the discount would have been less than a buck, but when the cashier told me the policy had changed to weekends only for the discount, I was irritated. The company had set an expectation and then failed to deliver. The bottom line: You and your employees can best and most inexpensively make Service your competitive advantage. Keep smiling and if you or your folks need a refresher on customer service skills, call us at The Entrepreneur Center. We’d be delighted to help!
includes family-friendly entertainment, food, vendors, a carnival, and a kid’s zone featuring a petting zoo and pony rides. This year we are adding a Summer Dodgeball Challenge. We’ll be building out a multiple court Dodgeball Arena right in the center of the festival! Additional festival activities are being planned and more information, including vendor applications, are available at BloominTemple.com. Townsquare Media is in its second year producing the show. “Townsquare has a strong history of producing successful live events across the country, and we are delighted to work with the Temple Chamber of Commerce to continue a local tradition they started,” commented Townsquare Media Killeen-Temple General Manager Bourdon Wooten. Townsquare Media owns and operates local radio stations US105 (KUSJ-FM), K 101-7 (KLTD-FM), B106 (KOOC-FM), Kiss 103-1 (KSSM-FM) and Newsradio 1400 KTEM (KTEM-AM).
Caroline Gallogly, Live Events Manager Townsquare Media Killeen-Temple (254)773-5252 Caroline.Gallogly@townsquaremedia.com