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A Spotlight On the Military Affairs Council & the Volunteers Behind it By: Susan Howe, Friends of the Temple Public Library The Temple Chamber of Commerce’s Military Affairs Council is charged with a twofold mission: to build relationships with the armed forces and to promote Temple as the Central Texas location to live, work, play and pray. 2013 Military Appreciation Luncheon Under the leadership of Gary Young, chair, First Texas State Bank, the 26-member council works with the leadership at Fort Hood and the Texas Army National Guard by attending and hosting various luncheons, ceremonies and events, coordinating and supporting the Adopt-AUnit program, supporting the JROTC at Temple High School, and honoring soldiers with the 13th Sustainment Command (Expeditionary), 1st Medical Brigade, and 36th Sustainment Brigade. One of the council’s most active volunteers is Eric Swan. Eric brings a unique perspective to the council since his wife, Stacy, is an active duty nurse at Darnall Army Medical Center at Fort Hood, and he is a civilian working as director of sales at Hilton Garden Inn in Temple. “The Army brought us to Fort Hood and Central Texas, and I saw serving on the Military Affairs Council as an opportunity to let Temple know what military families are looking for as they prepare to make their home in Central Texas as well as to help the local community welcome the soldiers and show support to the military families,” he said. Since arriving in Temple three years ago, Eric has been committed to learning about Temple and the Central Texas area and has volunteered on several Chamber committees including the Public Policy Council and as a member of the 2013-2014
Your Events: Making Downtown Temple Come Alive
Leadership Temple Class. Two highlights of working with the Military Affairs Council are participating in the weekly general’s newcomer briefings for all new soldiers coming to Fort Hood and participating in golf outings for military commanders and community leaders. “The newcomer briefings provide an opportunity for the new soldiers at Fort Hood to learn about the base and the surrounding communities,” Eric said. “It is a great opportunity to roll
out the red carpet and show the soldiers that Temple is a community committed to supporting them from the very start.” “The golf outings provide an opportunity for Temple leaders to get to know the military leaders in an informal setting and an opportunity to build relationships,” he noted. “It sets a good foundation working for together on future projects.” He also has recently become more involved in working with the local National Guard Unit, the 36th Sustainment Brigade, which is made up of local citizens who serve their country on a part- Always willing to lend a hand, Eric stepped in to emcee Business After Hours time basis. at Johnson Brothers Ford Lincoln. Eric’s participating in Leadership Temple has given him a greater appreciation of the “inner workings” of the community. The monthly class meetings examine all facets of the community including city and county government, education, social services, and many other aspects of the community. “I have a much greater appreciation of what goes on in the community,” he said. “I was particularly impressed with the fire department and what they do.” This summer, Eric and Stacy, along with daughter Kate and “one on the way,” will be returning to their home state of Wisconsin, but he plans to continue his work as a community volunteer and military work with local National Guard.
Chamber Members Recognized at Industry Appreciation Event
By: Katie Smith, Temple Chamber of Commerce
LEADERSHIP
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When you know company’s coming, you clean the kitchen. We’ve seen that practice make the news in Brazil, as they paved new roads and built impressive stadiums in preparation for the millions of visitors arriving for the FIFA World Cup and Summer Olympics. As events bring in potential customers, aesthetics improve, which is a concept that still applies for Downtown Temple. In a Chamber survey of Temple residents, one of the questions was what would make them want to visit and relax in downtown. Along with coffee shops, more dining and boutiques, it’s not surprising that “entertainment venues” ranked the highest. As more events come to downtown, along with the potential redevelopment of the Hawn Hotel, then we can also expect to notice a popular factor in choosing a city to live…cleanliness. According to the same survey, that factor was mentioned the most along with “curb appeal, charm & safety.” The Temple Chamber of Commerce has taken the lead by creating community attractions like the Christmas Parade and more recently, the Bloomin’ Temple Festival. (cont. on pg. 2)
Two members of the Temple Chamber of Commerce were among the recipients of the 2014 Annual Industry Awards presented by the Temple Economic Development Corporation (Temple EDC). Charter Real Estate and TMS Hydraulics were honored at a luncheon held at the Hilton Garden Inn in Temple. Lee Peterson, president of the Temple EDC, emceed the event that more than 80 business and community leaders from the Temple area attended. “The innovative leaders and hard-working employees of Temple businesses are what helps make our local economy strong and stable,” Peterson said. “Because of them, we have jobs, amenities, entertainment, and a great quality of life in Temple. We applaud these businesses for all of their successes and for their significant contributions to our community.” The keynote speaker was Brian Kelsey, principal and founder of Austin-based Civic Analytics, an economic research and consulting firm focused primarily on economic development and public planning projects. (cont. on pg. 6)
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Your Events: Making Downtown Temple Come Alive While both events have changed management, the Chamber hopes that other entities will follow their example in creating their own attractions for residents and visitors alike. Since good promotion is key to the success of any event, a free resource available on the Chamber website is the Community Calendar. “You can find all kinds of things to do in Temple,” says Benita Henry, Administrative Assistant for the Temple Chamber of Commerce. “You’re reaching out to a wider crowd, it’s free and takes just a couple clicks to submit your event. It would be beneficial to take advantage of this.” To use the Community Calendar, go to TempleTX.org and from the “Events” drop down tab, select “Submit an Event.” While you’re on the website, don’t forget to print off coupons and promotions from some of your local Chamber members. Whether you’re a participant or a Nightlife in Downtown Temple. Photo courtesy of Photo by Skeebo. party planner, thank you for making Downtown Temple come alive!
(cont. from pg. 1)
- Use free promotion by submitting your event on the Chamber’s “Community Calendar” - Save money by using coupons from local businesses It can all be found by visiting the Chamber’s website at www.TempleTX.org. On the go? Be sure to bookmark our mobile site to your phone! www.TempleTX.org/mobile
featuring David Lee Garza. In addition to great music performances, the weekend includes family-friendly entertainment, food, vendors, a carnival, and a kid’s zone featuring a petting zoo and pony rides. This year we are adding a Summer Dodgeball Challenge. We’ll be building out a multiple court Dodgeball Arena right in the center of the festival! The Bloomin’ Festival will be held on May 9th and 10th at 7th Street Townsquare Media is in its second producing the show. and Avenue A in downtown Temple. With a huge and exciting line-up year “Townsquare has a strong history of music scheduled, this year is set to be the biggest and best yet for of producing successful live events the event. Gates open Friday at 6 pm for the first night of music. across the country, and we are delighted to work with the Temple Saturday kicks off again at 10 am. Chamber of Commerce to continFriday night will be a trio of country performances, ue a local tradition they started,” commented kicking off with Bri Bagwell followed by Bart Crow. Townsquare Media Killeen-Temple General Manager The Friday night headliner will be none other than Texas Country superstar, Kevin Fowler. Saturday Bourdon Wooten.Townsquare Media owns and opernight will kick off with local favorite, Kirk Baxley ates local radio stations US105 (KUSJ-FM), K 101-7 Band, followed by John Slaughter, Josh Grider, and (KLTD-FM), B106 (KOOC-FM), Kiss 103-1 (KSSM-FM) Curtis Grimes. Closing out a huge night of country and Newsradio 1400 KTEM (KTEM-AM). VOLUNTEER! music will be Kyle Park. In addition to a huge country music lineup, we’ll have Tejano performances Calling all volunteers! We need your BOTH Friday and Saturday night on our second help at the 2014 Bloomin’ Festival. stage! The Tejano performances Friday night will be Volunteers are needed for both headlined by legend, Jay Perez, with Saturday night Friday and Saturday night. Each vol-
Johnnie’s Cleaners & Tailors 3 LOCATIONS TO SERVE YOU 116 So. Main Downtown Temple 254-778-2408
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A Salute To Those Who Have Served. Thank You!
unteer will get a free t-shirt and two day festival armband. Food and refreshments will be provided. To volunteer, please go to BloominTemple.com and submit the volunteer form, or call (254) 773-5252. Be a part of the action! MOTORCYCLE & CAR SHOW! If you have a motorcycle or a custom car, be sure to register for our motorcycle and car show! All proceeds will benefit the Children’s Advocacy Center of Central Texas. Enjoy a pancake breakfast at Fort Hood or Horny Toad Harley Davidson before riding into the festival Saturday morning! Registration fee includes a festival armband so be sure to stick around for a great concert after the show. Log on to BloominTemple.com to register and to see more events you can participate in.
Caroline Gallogly, Live Events Manager Townsquare Media Killeen-Temple (254)773-5252 Caroline.Gallogly@townsquaremedia.com
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Mother’s Day Special: Honoring Today’s Modern Working Mom
Supporting Our Military Through Your Local AUSA
By: Christina Connell, Temple Independent School District
Bobby Hoxworth, Fort Hood AUSA Chapter President, explained that one of the benefits of being an AUSA Corporate Member is the opportunity to hear the latest news and expected trends from the top military officials. He noted that Corporate Membership Luncheons are held twice a year, and only current and incoming Corporate Members can attend. Susan Kamas, Central Texas-Fort Hood Chapter AUSA Corporate Membership Chair, also discussed the value of Corporate Membership. She noted that, in addition to the opportunity to give back to those who serve our country, long-term and new members businesses are highlighted in the local Chapter’s newsletter which is included as an insert in local newspapers. As one example, Cloud Construction Co., Inc. was highlighted in the newsletter. Now led by President Perry Cloud, they are a third generation company originally founded by T.J. Cloud. Excerpts from the article follow. For anyone who knows the family, it is no surprise that T.J.’s spirit of military support has become a value pillar for Cloud Construction Co., Inc. In fact, William P. “Bill” Cloud, Perry’s father was on the Board and Chapter President in the 1960’s. For people who are not AUSA Corporate members, Perry stressed that local business representatives should be members because they are responsible citizens who should take pride in supporting local soldiers and their families. He added that advocacy organizations such as AUSA are necessary to ensure that Fort Hood continues to maintain current troop strength levels. While considering why his organization is a long-time member, Perry noted that he cannot imagine that anyone would not join an organization that represents patriotism and a dedication to helping our nation’s military. Perry also noted that the community support garnered through the local AUSA chapter is essential for supporting the individual soldiers. He explained that, “AUSA members may see reports with numbers, but they know that each soldier has a face, a family, and parents; in short, they have people who want to know they are being taken care of. AUSA does what families would do if they could be here.” Specifically describing things that are important to Central Texas’ soldiers, Perry mentioned scholarships, supporting families when soldiers are deployed, and making sure that the community comes together to make sure our military has what they need. For more information about beginning or renewing your company’s membership, contact Susan Kamas, susank@workforcelink.com.
The modern mom has, and continues to evolve to meet the demands of balancing work and home. As technology continues to evolve, so does the work force. A typical workday is no longer defined as 9 a.m. to 5 p.m. Yet, even with the demands of technology, the at-home demands remain the same. Recognizing the need for a balance, companies are evolving to meet the needs of working moms and dads. Every year, workingmother.com rates their top “Working Mother Top 100 Companies.” The consideration for placement includes allowing employees to get home in time for dinner, number of working moms that get to the C-Suite, and paid maternity leave options. Of those top 100 companies, real estate is listed as one of the top 10 “Mom Friendly Industries.” Melissa Davis, Sr V.P. of Leasing and Operations at Charter Real Estate took a moment out of her hectic schedule to share some of her experiences as a C-Suite working mother.
Q: As a working mom, how much of your work week is spent at home versus in the office? I’m very blessed that I can be somewhat flexible with my schedule. There are days when I need to work strictly from home (with a sick child or on a field trip, etc.) and my job allows me the flexibility to do that. As Vice President of Charter, my work week is far longer than 40 hrs per week. Without the added flexibility, it would seem as though I never left the office.
Q: How has Social Media impacted/changed your work? I don’t know that
social media has played much of a role in my job. As a commercial realtor, we don’t really get much return for time spent marketing on social media. I have used Pinterest to find different training modules for new hires or ideas for corporate initiatives and other resources.
Q: As a modern working mom, what are some advantages/disadvantages you think technology has brought to the workforce? Technology has definitely been a Catch 22. While it is an essential tool in order for me to work remotely, it can also create a nonstop workday. While I know that being available to employees and clients is an absolute necessity, I’ve also committed to be “present in the moment” with my kids. It’s a balance that is very hard, if not impossible, to find. With kids, I think it’s important to model a good balance and the best way to do that is to make sure they understand they are the priority. There are family times that are off limits, during meals together, for example. When something does come up, I find it easiest to explain to my children why it’s necessary to shift into “work mode” at that moment. There have been many times that I’ve simply explained a work emergency to my kids, and they’ve actually been supportive rather than envious of the attention that it takes away from them.
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S A L E S • S E RV I C E • I N S TA L L AT I O N
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March New Members
Candlewood Suites Kenny Kelly 1850 Scott Blvd. Temple, TX 76504 (254) 773 8342 www.candlewoodsuites.com Hotel/Motel
Just Desserts by Shauna Shauna Elder Temple, TX 76504 (254) 563 9661 www.facebook.com/JustDessertsbyShauna Bakeries & Delis
Capital Choice Financial Group/Zack Rose Zack Rose 2004 A S. 57th St. Temple, TX 76504 (254) 715 5491 www.zacklrose.com Financial Services The Fish Bowl Pet Express Seleese Thompson Mann 17 N. 2nd Street Temple, TX 76501 (254) 773 9771 www.fishbowlpetexpress.com Pet Store Retail
Hydrofly of Central Texas Parris Smith 3260 Lake Park Road Belton, TX 76513 (254) 239 9005 www.hydrofly.net Outdoor Sports
Lone Star Tans Rachel Sulak 2122 W. Adams Ave. Temple, TX 76504 (254) 230 2364 Tanning Salons Shannon Winn Designs Shannon Winn Temple, TX 76502 (830) 660 3757 www.shannonwinndesigns.com Interior Design The Terrace at Salado Peggy Sutherland 11333 FM 1670 Lane Salado, TX 76571 (254) 947 2582 www.theterraceatsalado.com Event Facilities
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Texas Pictures Glen Muse 6173 W. Adams Ave. #B 610 Temple, TX 76502 (713) 384 8108 www.texas pictures.com Video Production Service Trophies Etc. & Custom Signs Ricky Ruiz 2304 N. Main Street Belton, TX 76513 (254) 939 8004 www.trophies signs.com Signs & Banners Trophies & Plaques Walker Honey Farm, LLC Chelsea Inderwiesen 8060 E . US Hwy 190 Rogers, TX 76569 (254) 983 2899 www.walkerhoneyfarm.com Honey Production Beekeeping Waterside Sports Nancy Davis 48B FM 2271 Belton, TX 76513 (254) 239 5100 www.watersidesports.net Outdoor Sports
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Body By Vi - Project 10 Challenge Monica Silcott Temple, TX 76502 (254) 718 0956 www.morphyourself.bodybyvi.com Health & Wellness
With all of the hard work that our Red Carpet Ambassadors put in, we like to acknowledge those who have gone the extra mile in representing the Temple Chamber of Commerce and supporting our local businesses. This time we want to congratulate Shelly Hatch as our Ambassador of the Quarter! Aside from her dedicated attendance at networking events and Ribbon Cuttings, Shelly has been instrumental in bringing new members into the Temple Chamber of Commerce.
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News From Our Members Chamber Members Recognized at Industry Appreciation Event (cont. from pg. 1) Expansion Project of the Year The Expansion Project of the Year Award recognizes a Temple business with a significant expansion project for capital investment, equipment purchase and job growth in 2013. The Temple EDC awarded Charter Real Estate, which led the $12 million redevelopment and expansion of Gateway Center, previously Town & Country Mall and Outdoor America Mall. Charter Real Estate acted as the developer of the project on behalf of client Bullish Resources, Inc., a division of San Antonio-based Ancira Enterprises. Charter Real Estate managed design and construction, lease agreements and property management. John Moon of Moon Design was also recognized for the overall design of the retail center. Corporate Partner of the Year The Corporate Partner of the Year Award is presented to a Temple business
Senior Business Development Executive Selected for McLane Advanced Technologies McLane Advanced Technologies (MAT), a global provider of Information Technology Systems and Services, is pleased to announce that Sean Caulfield has joined the company as Senior Vice President of Business Development. Mr. Caulfield brings almost 30 years of extensive experience in information technology, logistics, and security solutions. Prior to joining MAT, Sean was a partner at Caulfield Consulting, a woman-owned small business, specializing in marketing, business development, and strategic planning in Government and Commercial markets. Mr. Caulfield is a graduate of the University of Missouri, where
with substantial involvement in the local community, including active involvement or partnership with a community organization, Early redevelopment of the Gateway Center. Photo by Skeebo. such as a business organization, charitable organization or the school district. The Temple EDC recognized the Temple Machine Shop BBA TMS Hydraulics for the company’s integral role in the development of Temple ISD’s new manufacturing strand. TMS Hydraulics owners Michelle and Lester Fettig have committed significant time, energy and expertise to help make this opportunity for TISD students highly successful. Michelle and Lester also made a financial donation to TISD toward necessities for the manufacturing classrooms. Their first-class commitment to a partnership with TISD will positively impact students and the community longterm. Further, their investments of time and money have helped establish a system that enables local students to connect with local businesses for jobs.
he received a Bachelor of Arts degree in communication. In addition, he holds a Master’s degree in marketing and a Master’s degree in management. Sean participates on several boards including, NDIA, AFCEA, and NDTA, where he served as the NDTA DC President and received Distinguished Service Awards in 2006 and 2008. “Sean has demonstrated the ability to generate growth and profitability through strategic positioning and innovative market approaches,” said Drayton McLane Jr., CEO and Founder of McLane Advanced Technologies. “We welcome him to the MAT team in the National Capital Region.” For more information about McLane Advanced Technologies, please visit www.mclaneat.com.
Celebrating 1 Year of Fun in Temple
Honoring Those Who Give Back
Spare Time Fun Center, a locally owned, state-of-the-art entertainment venue in Temple,Texas, celebrated its one-year anniversary in April this year. Built upon the idea of first-class fun for everyone, Spare Time features 24 ultra-modern lanes of bowling, including eight in The Pin House–our private/semi-private bowling lounge, a world-class arcade with Winner’s Corner prize store and a two-story laser tag arena! Beyond entertainment, Spare Time has everything you need for your next meeting, special event or team building exercise including: six private rooms for meetings, events and parties; a spacious banquet room for up to 200 guests; several big screen TVs; an incredible sound system with audio visual capabilities and Shakers, and a full-service bar and grill serving a variety-packed menu throughout the entire venue. On-site catering is also available! Additionally, Spare Time Fun Center takes pride in serving the community they live in. In the past year, Spare Time is proud to have supported several local area schools and FCA programs, as well as many military groups, non-profit organizations and local businesses. They are thrilled to be a part of the Temple community and look forward to serving Temple and the surrounding communities for many more years to come. Visit SpareTimeTexas.com for more information on weekly specials, summer bowling lessons, clubs and leagues, as well as special event packages for kid’s birthday parties, team building challenges and other fun events!
Richard Schneider, Red Carpet Ambassador and long time Chamber member with Jupe Feeds, Inc., has been nominated by the Rotary Club of Temple for the 2013-2014 Rotary Roll of Fame. This award is conferred upon no more than one member in a club who meets attendance, participation, and achievement goals. Richard has served as the club secretary for three years, worked with youth in the Rotary Youth Leadership Award program and is currently the co-director of the Rotary Foundation committee which has raised a record amount of funds to support Rotary projects around the world. He will be honored at the annual conference of Rotary clubs on May 10th in Conroe at the La Toretta resort.
A Request to Local Businesses for Partners in Education Temple ISD is looking for local businesses to partner with their schools. Partners in Education is a program developed by TISD to build positive relationships both in the schools and community by working with employers to allow their employees time during the day to volunteer at their chosen “adopted” school. For more information, please contact Christina Connell at 254.215.6791. For more information on Temple ISD, visit TISD.org.
Healthy Business: Be a Part of Temple’s Corporate Wellness Luncheon Due to the ongoing increase in health care costs for businesses of all sizes, corporate wellness programs have become a very popular way to help employees improve their overall health. The City of Temple Mayor’s Council on Physical Fitness recognizes the importance of wellness programs and is inviting human resource directors, business owners, managers and other employee benefit managers to attend a free luncheon and wellness expo sponsored by Scott & White Healthcare.The event will take place on May 27 at the Frank W. Mayborn Civic and Convention Center. A few of the topics to be discussed during the luncheon include: how to start a new wellness program or increase participation in an existing program, what are key components of a successful wellness program, developing a smoke free workplace and how to measure success. For more information or to register for the luncheon, please contact Chuck Ramm (254) 298-5544 or email cramm@templetx.gov.
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Ensuring Temple’s Public Safety With Leadership Temple By: by Donna Ward & Taryn Warren, Leadership Temple
On April 8, Leadership Temple participated in Public Safety Day for their last class day of the program. Leadership Temple had the privilege of visiting two of Temple’s finest public safety offices – Temple Fire Station 3 and Temple Police Department. Both the fire department and the police department participate in intense training in order to be prepared to serve our community. It was quite evident from the day’s events that officers from both departments are passionate about their jobs. The day began at Fire Station 3. Interim Fire Chief Craig Maatta introduced his team and gave a brief overview of their responsibilities. Capt. Smith was then given the stage. He stated that the station covered over 71 square miles, were FEMA registered, had 8 fire stations, 8 fire engines and employed 109 people icluding 49 paramedics. He stated the goal of the fire station was to respond within 5 minutes of a call. Training occurs on a daily basis and is focused on three key factors – response, fitness, and respect. Capt. Smith then divided the Leadership Temple group into four teams and gave us an opportunity to experience their training. These teams consisted of their fitness routine, confined spaces training, work dog training, and a demonstration of their equipment. Garrett Miller walked the groups through their daily physical fitness routine, which consisted of flipping 200 pound tires, walking pushups, pulling of fire hoses and stair climbing with hoses across the shoulders – just to name a few. The purpose of this rigorous fitness routine is to build endurance and strength – particular in the legs and the back. Jonathan Christian, the Fire Marshall introduced the class to Torch, his working canine.Torch is trained to look for accelerants. Fire Marshall Christian explained how the nose of a canine works. While humans can smell a hamburger –Torch can smell the vinegar that make up the pickle on the hamburger. Christian then demonstrated Torch’s skills by placing a dab of gasoline on the wall of the fire station and walking Torch around the room until he indentified the source. Torch’s signal for finding the scent was sitting at the spot. He was then rewarded with a toy to play with. Capt. Hanewich demonstrated one of the pieces of equipment used to identify hazardous material. He had one of the leadership members place a powder-like substance on the machine. The machine then read the contents of the powder. The machine is helpful when unidentified substances are found in suspicious areas. Capt. Smith demonstrated the protocol for going into confined spaces. Two cohort members from each team were lowered into an underground space (used for training purposes). He then talked us through the procedures for getting victims out of confined spaces effective and efficiently. The entire team was then shown the various tools that firemen use during emergency situations. Inflatable lifts were used to raise cars to their sides to free people trapped under vehicles. They showed us the Jaws of Life and other pressure related
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tools used to free people from their vehicles during severe accidents. The afternoon was spent with the police department. Chief of Police Gary Smith briefed the cohort on the various departments that make up law enforcement, to include the Operations Bureau, Field Services, SWAT, and Recruit & Training. Becoming one of Temple’s finest is very competitive and requires a lot of determination, dedication and persistence. The most recent call for applications garnered 163 applicants. Of those, 90 applicants showed up to take the entrance exam. Of the 90 that showed up for the test, approximately half passed (44). Of those that passed, only four were chosen to be part of the department. Police officers are continual learners. They are required to receive up to 80 hours of professional development, as well as attend legal updates annually. Currently, there are 138 police officers. The Temple SWAT (special weapons and tactics) team was established in 1989 with seven SWAT officers and two negotiators. Currently, there are 18 SWAT officers and seven hostage negotiators. This is a volunteer position. All SWAT members are on call 24/7. After the briefing, the group was taken to the TPD Firearms Range, where Deputy Chief Tobin demonstrated the types of weapons used by the police force. Many of the weapons demonstrated were “less lethal” munitions. Less lethal munitions are weapons used to stun a perpetrator, but not kill him/her. These typically entail the use of beanbags or powder balls. The class was then given the opportunity to fire weapons used by our local law enforcement officials. Canines are used by the police station. Officer Hamm and Officer Dent showed off their canines’ skills at the range. One dog searched for drugs, while the other dog showed off his apprehension skills. The Leadership Temple class was then shown how explosive devices were used, and how they could be placed in order to minimize damage to people. The day ended with a briefing of the various tools and vehicles used at the department such as crime scene vans, motorcycles and the Mobile Operations Unit. Overall, the day at both the fire station and the police department was very informative. Both of these public safety entities are dedicated to the community of Temple and work hard to stay knowledgeable and fit in order to provide the best service possible.
Leadership Temple is a series of 9 classes culminating a final group project and graduation ceremony. It maintains a strong alumni network and prepares future Temple leaders for community-oriented, decision-making positions.
Leadership Temple 2014 Graduating Class: Caroline Gallogly, Art Gardea, Adam Haberer, Natasha Jones, Dr. Ronny Marriott, Ashley Marshall, Christopher Peal, Erik Ray, Tara Rowe, Sharon Sapp, Eric Swan, Donna Ward, Taryn Warren, Craig Wilson. Photo courtesy of Photo by Skeebo.
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Curing System Headaches By: Vane Hugo, The Entrepreneur Center of Central Texas
“To err is human, to really foul things up, you need a computer!” – Anonymous When most people hear the word system they immediately think computer system. • “The system is down.” • “It’s a system problem.” • “There’s a glitch in the system.” In actuality, long before there were computers there were systems. Ancient civilizations had systems to conduct large scale agricultural operations complete with irrigation sub-systems. Thirteenth century Italians had systems to bring the world’s merchandise to European markets. So, for now let’s think of the word system to mean: A collection of components (materials, labor, or data) related to each other by processes, in a way that accepts inputs of the components and produces specified outputs of materials or information. Systems have common attributes: • Structure, systems have parts (or components), directly or indirectly related to each other; • Behavior, there are processes that transform inputs into outputs (material, energy or data); • Interconnectivity, parts and processes are connected by structural and behavioral relationships. • Hierarchy, systems may be split into sub-systems and sub-processes down to singular parts and individual process steps. So onto the cure! The business system has to be constructed in a way that logically supports the way people in the business think. To illustrate: Each military base has a billeting office. It’s the same as a hotel front end. Because each base has a collection of buildings to manage, each had built a system (way before computers) to effectively manage
operations. No two were alike and none had just a single “hotel”. As computers became widely used someone (who didn’t understand Systems Analysis) decided they all needed to be the same and purchased a Hotel Management (computer) System. It was based on commercial hotel systems. Commercial hotels at the time generally had one building with multiple floors and multiple rooms on each floor. System assumption; each hotel had 99 floors or less and each floor had less than 100 rooms. So, one could assume 1427 was the 27th room on the 14th floor. Oops! Military bases had buildings with existing numbers, some as many as 5 digits. So building 925 room 2 could not be guessed when in the new system they called it 1402. It killed a person’s ability to find their room given just the room number. Additionally all the ancillary functions, like cleaning and maintenance of the rooms were tied to this non-intuitive numbering system. If that had been the singular miss in understanding it might have eventually worked. In fact, in one location the old system had been developed over 40 years by Japanese people who had worked in that function since WWII. Their inability to grasp the underlying Structure, Behavior, Interconnectivity and Hierarchy of the new system resulted in all of them quitting. A terrible waste of human capital! It cost millions to train people to operate the system worldwide and a few million more to fix the limitations in the computer system. A private sector company would have gone broke! So, one headache cure is prevention. Don’t buy a computer program or system without understanding how it works. As a minimum; you need to know what
you have to put in, how the process works to produce the output, and you must evaluate that output in terms of whether it meets your business needs or not. Another cure is aligning your business system and the computer system. You may need surgery on the computer system to get it to do business your way or you have to accept the limitations (pain) of the computer system. You may discover that a process can be eliminated rather than automated. The third prescription is keeping your manual processes that work. Know that your systems have limits. They can’t do everything. • There are many business functions (sub-systems) that are not cost effectively computerized or mechanized. Bagging 10,000 bags of product may justify computer automation, 100 bags will not! • Not everything needs to be computerized! It can be as simple as, you don’t need accounting software if you only have a few sales each month. If your business makes a few large deals, then account for it in a spreadsheet or a ledger book. • You don’t always have to have the automated process. Some things require judgment or human decision points. When you begin to think of your system as a whole and break out the sub-systems, then you can pick the processes that can be effectively computerized or automated. Your business system is just like that. Recognize your system will always have some manual sub-systems, and that headache will go away. It is OK to have manual systems. So, understanding your business system, the logic, and the computerized/automated parts; along with keeping the cost efficient manual processes will cure your system headaches.
Help Beautify Your Community By: Tanya Gray, Keep Temple Beautiful Temple citizens now have the opportunity to personally contribute to strengthening this city's quality of living. By choosing to donate either a one-time gift or a monthly recurring donation on your monthly water bill to Keep Temple Beautiful (KTB), you will be donating toward the future of Temple. It’s easy - simply check the box, add your gift and return the total amount with your utility bill. With your tax deductible donation, you can help maintain and expand KTB's valuable community programs. It's easy to make a difference! Just add $1 or more to your Temple water bill and watch your donation grow! The amount you donate is up to you. The City of Temple and KTB are proud of the progress they have made in beautification efforts. For over 20 years, Keep Temple Beautiful has been true to its mission of educating and empowering individuals to take responsibility for enhancing their community environment. Each year KTB, the City of Temple and proud volunteers work diligently to maintain, improve and preserve our city. KTB conducts cleanups, raises funds for tree planting and gateway construction, and works with schools and businesses to develop self-sustaining programs dedicated to beautification and community improvement. These projects have made significant enhancements over the years. In addition, the City and KTB actively promote beautification of private property such as businesses through landscape ordinances and the Redevelopment grant and Incentive program. Continuing these efforts is a priority. As Temple continues to grow, beautification efforts are a key part of making our community image a positive one. For even more
ways to donate, families, individuals, students and businesses can become a member of Keep Temple Beautiful by making annual membership donations. Every $1 counts, and just think, you will be helping to make changes that will make an impact in your community!!! Both KTB and the City are instrumental in making Temple a better place, and this is a wonderful effort to make our community even more appealing. So sign-up today to make tax deductible donations to Keep Temple Beautiful through your water bill or purchase a membership! For more information, contact Keep Temple Beautiful at (254) 493-4000.