Terrie Wilson - Project Manager / Sr. Business Systems Analyst - Resume

Terrie Wilson – Confidential Resume Program Manager / Project Manager / Senior Business Systems Analyst download updated resume terrie.wilson@yahoo.com www.linkedin.com/in/twilson Plano, Texas 75023 (972) 527-2630 home (214) 289-8301 mobile Skill Sets 

Experience using the following software development methodologies and data modeling disciplines - 15 years o System Development Life Cycle (SDLC) o Agile Software Development o Waterfall (Traditional) o Rapid Application Development (RAD) o Unified Modeling Language (UML): Use Cases; Activity flows o Structured Systems Analysis and Design Method (SSADM)

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Documentation specialist - 15 years o Information Mapping (Info Map) training completed o Business process design and process flow diagrams o Complex business requirements and functional specifications o User stories o Data flow diagrams and logical data modeling o Product backlogs o Capacity diagrams o Sprint backlogs and burn-down charts o Velocity tracking o Test plans (IEEE standard) o Use cases and test scripts o Release notes o MS Project 2007 and 2010 o Estimate vs. actuals metrics and variances diagrams o Budget forecasts o Training guides, policy and procedure documentation o Documentation authoring using: MS Word, PowerPoint; Excel, Visio; Adobe Acrobat; various photo-editing tools o Web publishing using Front Page and Yahoo Site Builder

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Joint application development (JAD) leader, enhancing and documenting customer and developer understanding – 8 Yrs o Credit decision engines and application processing - mortgage and computer manufacturing/sales industries o Credit application, scoring, score cards and decision logic – leasing industry o Financial reporting systems - mortgage and automobile industry o Point-of-Sale (POS), Loan Origination (LOS) and Fulfillment systems – mortgage and moving industries o Business (B2B) and consumer (B2C) sales systems – mortgage, automobile, hospitality and entertainment industries o Marketing and eCommerce websites - mortgage, automobile, hospitality and entertainment industries o Data warehousing and data marts - mortgage, automobile, hospitality and energy industries o Travel industry GDS systems - hospitality industry

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Business systems analysis completed for projects involving the following technologies - 13 years o Framework (Web Solutions) platforms o Object oriented (OO) client/server applications o Application service provider (ASP) o ASP, HTML, XML and Java-based Internet applications (Web Applications) o Wireless technologies o DOS-based legacy applications o Mainframe systems o Oracle relational databases o Flat-file databases

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Functional use of the following technologies – 1+ years o Intermediate level user of Yahoo Site Builder tools o Intermediate level user of Flash animation tools o Novice level user of C++ pseudo code tools o Novice level user of SQL query tools o Lotus Notes database user o Lotus Notes and Outlook user

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Translation of workflow and decision processes into Boolean logic, decision trees and complex calculations – 8 years

Confidential Resume

Terrie Wilson

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Business analysis and QA team training and management – 5 years

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Credit-risk analysis and mortgage underwriting – 11 years

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Marketing management - 4 years

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Confidential Resume

Terrie Wilson

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Business Experience – Current Jan, 2012 – Present: RealEC Technologies, a Division of Lender Processing Services - Associate Lead Program Manager for Closing Insight (CI) Product, actively working with the Program Management Team to deliver solutions with an agreed set of features and capabilities in the timeframe needed. Working closely with Product and Delivery Management to establish agreed features and capabilities. Owner of the Solution Delivery for the defined solution at a feature or capability level. Responsible for balancing the known constraints (time, budget, etc.) and managing the risks to complete the delivery. Team leader for execution of project tasks by facilitating, integrating and guiding the team in delivery.

Business Experience – Contracting (2002 – 2012) Jan, 2011 – Jan, 2012:

CapitalOne Auto Finance, Plano TX – 12 Mo Contract via Pedir Products Co., Inc.

Project Manager/Business System Analyst, Agile Team Leader (Scrum Master) – OPAM Reporting.

Managed of operational and monitoring reporting (OPAM) product backlog for all lines of business; business requirements elicitation for user story development; sprint backlog maintenance and status reporting; communication plan development and execution; facilitation of user acceptance testing; facilitation of reporting metadata identification, maintenance and publishing; consolidation of reporting requests; efficient use of report development resources. Key Objective: efficiency and excellence in development and maintenance of the operational reporting portfolio. Contracted completed.

Apr, 2008 – Jan, 2011:

Chase Auto Finance, Dallas, TX – extended 12 mo Contract via Pedir Products Co., Inc.

Lead Business Systems Analyst/Test Lead responsible for business systems analysis for development of the decision engine portion of a new automobile finance enterprise system, including credit risk management interfaces, with involvement through the complete SDLC. Responsibilities include: workflow analysis and documentation; functional analysis of current credit risk business processes; analyze/document business and financial governance controls, audit requirements, and management reporting requirements; decision engine solution pattern (system requirements) development as part of a team effort; test plan design, scenario definition, script development and/or review, data prep requirements; coordination and facilitation for team of 3 script writers and 5 manual testers; test automation requirements definition and strategy development including review of automated test results; support execution of manual test scripts as needed. Contract completed.

Feb, 2007 – Apr, 2008:

Southwest Airlines, Dallas, TX – extended 6mo Contract via Pedir Products Co., Inc.

Business Analyst for Southwest.com – Air Booking team responsible for complex business process documentation, business requirements elicitation, and functional requirement decomposition. Also responsible for test case and test script development. with participation in testing efforts for each project. Contract completed.

Nov, 2006 – Feb, 2007:

Alliance Data Systems, Richardson TX – 90 day Contract via Pedir Products Co., Inc.

Business Analyst responsible for development of project description document (PDD), detailed business requirements documentation (BRD), Systems Requirements Specification (SRS), Test Plan, Test Case and user acceptance testing (UAT) use case development for PCI compliance reporting project. Project deliverables included development of an editable, functional prototype for use in JAD sessions. Contract budget ended.

May, 2005 – Nov, 2006:

CapitalOne Auto Finance, Plano, TX – extended 6mo Contract via Pedir Products Co., Inc.

Business Systems Analyst Responsible for development of detailed business requirements documentation (BRD), system requirements (SRS) documentation, user acceptance test (UAT) scripts, plan and use case development for several projects including: pre and post credit bureau decision logic; interactive voice response (IVR) system enhancements; marketing website enhancements for financial products and online help tool selection. Successful completion of over 20 projects in the first 12 months. Experience working as a member of Waterfall and Agile project teams. Contract completed.

Nov, 2005 - May, 2005:

Nextiv Technology, Inc., Fort Worth, TX– Open-ended Contract via Pedir Products Co., Inc.

Vice President, Business Systems Analysis – Nextiv Technology, Inc. Nextiv Technology was a provider of streaming video technology and content for global education, relief efforts and the music industry. Responsibilities include: designer, webmaster and eCommerce manager; management and development of detailed business systems requirements and functional specifications for multiple projects; design and authoring of marketing, vision and executive summary presentations used to represent Nextiv Technology and NextShow Entrainment via the Internet, at trade shows, and at investment events. Nextiv Technologies ceased operations in 2006.

Confidential Resume

April, 2004 – Oct, 2005:

Terrie Wilson

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Nextiv Technology, Inc., Irving, TX– 6mo Contract via Pedir Products Co., Inc.

Sr. Business Analyst and Team Lead – NextShowEntertainment.com. Responsible for development of detailed business requirements and website user help, terms and conditions for complex eCommerce Internet application design including: eCommerce functionality for the purchase of streaming video concerts featuring top name music artists for an innovative entertainment company; business case development for merchant banking account approval; user functionality requirements, site flow and layout design; market and industry research; demographic collection requirements; opt-in list management requirements; privacy policy and terms of use research and development, and reporting requirements. Contract completed.

Aug, 2003 – April, 2004: Bank of America Mortgage Systems, Dallas TX – 8 Mo Contract via Sapphire Technologies Business Systems Analyst – Reporting. Responsible for development of detailed financial reporting design and technical specification and user training documents for Retail Mortgage Lending. Included comprehensive knowledge of data mapping between legacy mainframe and data warehouse; granular data research and calculations development; translation of mainframe data fields to extended database and data mart fields for use in report data mapping; reporting layout design; and comprehensive research facilitating reporting error resolution. Contract completed.

May, 2003 – Aug, 2003:

Pierson Patterson, Dallas, TX – 90 Day contract via Pedir Products Co., Inc.

Sr. Business Analyst and Quality Assurance Manager, Digital Docs system. Responsible for business process design and user training documentation, as well as, design development specifications documentation, test plan, use case and test script development using Rational; issues tracking and resolution using Rational; automated testing tool research. Involvement in the full SDLC with management responsibility for a team of six. The DigitalDocs application is a web based Mortgage lending documents product employing FoxPro, C++, Java script and XML technologies in a SQL environment. Contract completed.

Oct, 2001 – Apr, 2002:

TXU Energy Systems, Dallas, Texas - 9 mo contract via Impact Innovations, Inc

Sr. Business Analyst, TXU Marketing Systems – credit risk management reporting and data warehouse: Successfully defined and clarified complex, granular financial data requirements (metadata) working directly with customers to develop data-mart and aggregated credit-risk reporting system requirements. Completed business process design and development project. Included logical data flow diagramming, research and definition of data aggregation, validation of calculations, report format designs and routing rules for a complex data-set extracted from mixed technologies, warehoused in an Oracle environment. Developed business requirements documentation template and trained two new business analysts. Contract completed.

Business Experience – Non-Contract (2003 -1986) April, 2002 – May, 2003: Scorex, Allen, Texas Sr. Business Analyst, Transact systems development for DELL Financial Services - BSD Division: Responsible for detailed business requirements and functional specifications including logical data flow and status flow diagrams for the DELL Financial Services, B2B credit application system powered by Transact, an object oriented (OO) client/server product viable in SQL or Oracle environments. Also responsible for use of the Transact pseudo code tool to complete systems development including database creation and management, business process flow, decision logic, UI design, XML data mapping, data extracts and troubleshooting.

Oct, 2000 – Sept, 2001:

Wyndham International, Inc., Dallas, Texas

Corporate Business Analyst, Application Development Division - Internet Initiatives: Responsible for business requirements for upgrades to the B2C Wyndham-ByRequest.com, the HTML and java-based, wireless-enabled, GDS linked hotel reservation system and complete redesign of the B2B Wynleads.com marketing application in an Oracle and Unix environment. Included development of data warehouse reporting specifications and for delivery via Congas. Created user training guides for Reporting. Developed, posted and maintained all templates, policy and business process for the business analysis team. Trained the first team of four business analysts. All business analysts laid-off due to terrorist attacks.

Jan, 2000 – Oct, 2000:

RealPage, Inc., Carrollton, Texas

Web Business Analyst, OneSite Product Development - Leasing Division: Completed comprehensive business requirements for the OneSite Applicant Screening Centers’ credit application and scoring functionality. Launch of this product was the first milestone in the conversion of legacy ‘Rent-Roll’ software to a fully functional Internet application service provider. The system employs HTML, XML and ASP to power a complex user interface and access a centralized Oracle data warehouse. Resigned due to instability, 75% of the business analyst team had been laid-off.

Confidential Resume

May, 1999 – Dec, 1999:

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Terrie Wilson

Norwest Home Improvement - a Wells Fargo Company, Dallas, TX

Senior Business Analyst, MIS Department - Home Improvements Lending: Provided enhancement requirements for redesign of Loan Energizer, a DOS-based mortgage lending system.

Included translation of credit-risk underwriting guidelines into Boolean logic for a new Windows-based credit decision engine. Also executed core maintenance routines, performed systems testing, and provided error reporting documentation and user training. Resigned upon notice office to be moved out of state, all employees relocated or laid-off.

Nov, 1998- – May, 1999: CYBERTEK, Inc. - now known as CSC, Dallas, Texas Senior Business Analyst, Banking Division - Automated Underwriting Projects: Responsible for screen design and data mapping for LoanXchange.com, an HTML interface to Freddie Mac's Loan Prospector and Fannie Mae's DeskTop Underwriter, which are point-of-sale (POS) systems. Researched and documented loan processing business process, automated underwriting, Internet security, 1997 FCRA credit law and Freddie Mac data tag requirements. LoanXchange employs Java technologies and a Sybase environment. Resigned due to instability, the banking division has since ceased operations.

Aug, 1995 – Nov, 1998:

FirstPlus Financial, Inc., Dallas, Texas

Director of Credit Systems / Senior Credit Analyst, Risk Management Department: As Director of Credit Systems, provided credit policy specifications using Boolean logic to the IT Department for the legacy, mainframe, DOS-based system written in Clipper, known as Loan Pilot and it’s Windows-based, object oriented (OO) replacement written in C++ and built by FiServe to reside in a SQL environment. Developed credit engine systems test plan, wrote test cases and managed six systems testers. Facilitated error resolution and signedoff automated credit policy implementation. Documented and enhanced business process, policy and procedures for high-risk underwriting. Created income analysis training tool for underwriters. Also participated in steering committee meetings representing the Risk Management Department. As a Senior Credit Analyst, performed high-level credit exception underwriting of loan applications. Company filed bankruptcy ceasing all operations in 1998, all employees laid-off.

July, 1992 – Dec, 1994: Portfolio Acceptance Corp. - a Nations Bank Co., formerly Eagle Capital Mortgage, LTD. Dealer Investigator and Compliance Manager, Third Party Home Improvements Lending: As Compliance Manager, documented and implemented new business process, policy and procedures for the procurement of background checks and complaint searches from the Attorney General's Office of Consumer Affairs, Better Business Bureau and state licensing authorities for loan brokers seeking a lending relationship. Included detailed analysis of credit reports, Dun and Bradstreet investigations and financial reports. Summarized investigation results and made recommendations for approval upon committee review. Also provided funding approval beyond that of standard underwriting guidelines for 20 national swimming pool dealers. Third party lending department closed in 1994, all employees laid-off.

Dec, 1986 – Apr, 1991: AMRE, Inc. - a Sears Siding and Window Company,

Dallas, Texas

Sales Lead Generation Supervisor, Telemarketing Department: Supervised a team of 26 lead generators, soliciting siding estimate appointments from Sears customers. Developed market-planning business process for concentration of efforts in territories experiencing chronic lead shortages.

Represented company at national conferences and trade shows. Trained telemarketing teams and support venders.

Awarded lead coordinator of the month nine times. Awarded supervisor of the month twice.

Education 2011 – Current

Advanced Project Management Courses (In Progress) – Doulos PM Training, Sachse, TX

2006

Agile 101 and Agile 102 Certifications – CapitalOne Academy, Plano Texas

2001

Information Mapping Training Completed – Wyndham International Academy, Dallas, Texas

2000

HTML Training Certification – Mind Leaders Online Learning, www.mindleaders.com

1983 - 1986

University of Texas at Arlington, Arlington, Texas, School of Liberal Arts

1980 - 1983

University of Texas at Austin, Austin, Texas, School of Architecture Recipient of the Texas Academic Achievement Award Scholarship

1975 – 1980

Berkner High School, Richardson, Texas Graduated with Honors Selected to participate in RSID Management Internship Program

Confidential Resume

Terrie Wilson

(1 student per high school selected) References View Recommendations

https://www.box.net/shared/5a6i01yftv or http://www.linkedin.com/in/twilson Download contact information for Recommendations

http://www.box.net/shared/73jfdpc7li (to view this document you must click download) Please call 214-289-8301 to request the password to open the document

Updated Resume The most recent version of this resume is available at: http://www.box.net/shared/8vi4ei2m94

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