TesmecNews
05#2012 March 09th
PRODUCTS & TECHNOLOGIES LATEST INFORMATION
Mr. Andrea Ursella, Spare Parts Manager for Gallmac & Trencher Product Technology Department, describes the new system of “Interactive Spare Parts”
INTER-PARTS: THE NEW INTEGRATED INTERFACE FOR THE MANAGING OF SPARE PARTS
The need to provide customers with of mistake. It’s a system that continuously complete information to repair machines improves. and to identify spare parts, generated the new “Inter-Parts” system (Interactive Spare Parts). 1 Inter-Parts is the new integrated interface that helps the manufacturers and dealers/customers in the communication about spare parts. It’s available both for Trencher and Gallmac multipurpose machines. It’s a multilanguage system, e-commerce style, with price lists always updated, pictures and instructions. The user-friendliness is one of the main features, maybe the most important one, to allow the customer to get familiar in the shortest time. We focused on reducing the time spent on offer generation, on the possibility for the dealer to answer immediately to his customers and minimizing the possibility
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Photo 1 Example of spare parts selection window Photos 2-3 Exemples of “Inter-Parts” system on www.tesmec.com in “the support” section
Descriptions are available in English, French, Spanish and German. It’s also possible to download the use and maintenance manuals, always updated with the latest improvements. After the signing up and the disclaimer signature, the user can browse the website, adding the spare parts to the cart. The user experience is exactly like buying on other traditional e-commerce websites. For Tesmec after sales technicians, it’s possible to use Inter- Parts also on the job site, just using a traditional internet connection. In this way the service offered is of the highest standard, the manufacturer receives directly from the job site the request of spare parts and the demand can be processed immediately. The request of spare parts arrives to the mail system of Tesmec already filled out, complete with all references. We are continuosly focusing on the customer satisfaction: the next developments of this new system are many and they will allow us to give our customers a new reason to choose TESMEC.
TESMEC S.p.A - Headquarters via Zanica, 17/O - 24050 Grassobbio (BG) - Italy Tel. +39.035.423 2911 - Fax +39.035.4522444 Management and Administration Fax +39.035.4522445 Stringing Equipment Division - Fax +39.035.335664 Trencher Division www.tesmec.com - info@tesmec.it