Facility Reservations

If you haven’t done so yet, we recommend for you and your family to become familiar with the protocols for each area prior to using the facility or joining a program. Facility protocols are all listed on the Club website under Covid-19 Protocols.

We are all in this together, and you can help keep everyone safe by following these guidelines.

COVID-19 PROTOCOLS

• Members may only access the Club with a facility reservation, when registered in a program or to use the Food & Beverage outlets. There is no drop-in participation until further notice. • Stay home if you or your family are feeling unwell. • If you travel outside Canada, self-isolate for 14 days. • Maintain a physical distance of 2 metres from those outside your bubble. • Wash or sanitize your hands frequently. Hand sanitizer is available at all facility entrances and exits. • Avoid touching surfaces and your face. • Stay to the right when using the hallways. • Follow all signage, wayfinding and traffic markers. • Children 8 and under should remain within arm’s length of their parents/caregivers at all times while travelling through the Club to their pick-up or drop-off locations. • Arrive no more than 15 minutes prior to a program or facility booking. • Bring only what you need for your program or booking and ensure it is stored in a tote or backpack and placed in designated locations. • Touchless water filling stations are available. Bring a water bottle.

MASKS

• Some activities require members and staff to wear a mask (such as

Pilates, Music Lessons and use of the Fitness Centre). • Masks will be available for purchase at The Shoppe. • Wear a non-medical mask or face covering when you can’t maintain a 2 metre distance from others. Masks are mandatory in the hallways & common areas.

• Here are a few tips on how they can be safely used: • Ensure your mask is made of at least two layers of tightly woven fabric. • Wash your hands or use alcohol-based hand sanitizer before and after touching your mask. • Use the ear loops or ties to put on and remove the mask. • Make sure your nose and mouth are fully covered.

• A cohort or a pod – also known as bubbles, are small groups of people who can interact regularly without staying 2 metres apart. • The Club understands that many families are ‘cohorts’ outside the

Club. Those cohorts must also respect physical distancing.

FACILITY BOOKINGS

• All recreation and athletic facilities must be booked by advanced reservation, in order to ensure facilities are properly sanitized for safe use, and for staff to employ contact tracing as required. • All members must be listed on the reservation, and must check in with

Club staff upon arrival. • No show fees will apply for those who do not check-in. Please ensure you cancel your reservation if you are no longer able to attend so that waitlisted members may have access to the booking. • Facility protocols are listed on the Club website, and booking rules will be listed on the registration site, on the ‘Dashboard’ (for the desktop version) and on the ‘News’ section (for the mobile version).

PROGRAM CHANGES

• All activity areas are following the recommended guidelines set out by their provincial sport governing body and health officials to ensure safety for both members and staff. • You can expect: • Smaller class maximums, based on facility size. • Fewer programs being offered in some areas due to the addition of time between classes for cleaning and safe transition of users. • Increased health and safety protocols including daily health screenings and cleanings. • Some areas may require participants to wear a mask; and in most areas, instructors will be wearing a mask. • Private lessons may only be offered for some activities and a parent/caregiver may be required to participate (such as preschool age activities that normally would require physical support from an instructor). • There are no birthday parties, or large group special events until further notice. • Additional information for you to read and acknowledge prior to the start of your program, may be emailed. Please ensure the email address for yourself and your dependents is up-todate. You can do this under your profile on the Club website or contacting admin@arbutusclub.com.