Cancellation Policies

cancellations

SEASONAL PROGRAMS & WEEK-LONG CAMPS

• For a full refund of weekly summer programs and weeklong summer camps, all cancellation requests must be made 7 days prior to the program starting. This includes camps that are 2-5 days in length for any week, as well as camps/programs that run in two-week formats.

Please note that a few programs have special exemptions, and we ask that members read the policies for each department thoroughly.

• Cancellation fees may not apply if one of the exemptions noted at the end of this section can be provided.

• Contact the Registration Desk at registration@arbutusclub.com to inquire if a cancellation exemption may be provided. If approved, further pro-rated credits will be applied to your Arbutus Club account on your next statement.

ONE DAY CAMPS & SPECIAL EVENTS

• For a full refund, cancellation requests must be made one week prior to the camp starting.

• This includes camps that are 2-5 days in length for any week, as well as camps/programs that run in two-week formats. PRIVATE LESSONS

• Members will not be billed for a private lesson if they cancel a minimum of 24 hours before the lesson is scheduled.

• Exceptions may be made due to emergency or illness. This is to be arranged with the professional with whom you booked the lesson.

• Some areas such as Aquatics and Music have specific cancellation policies for private lessons, listed on their respective brochure pages.

WHEN THE ARBUTUS CLUB CANCELS A PROGRAM

• Insufficient registration for an activity may result in the cancellation of that activity.

• A full credit will be made to your account in the event an activity is cancelled by the Recreation

Services Department prior to the start date.

• There will be a full credit if members are unable to attend programs due to changes in time or date caused by the Recreation Services Department.

• We will make every effort to run programs. If the activity is cancelled prior to the posted end date, a credit will be made on a pro-rated basis.

CANCELLATION FEE EXEMPTIONS:

The cancellation fee will not apply if:

• A signed doctor’s note is provided due to a medical reason.

• If another member on the waitlist can fill the spot.

• Please note: certain programs can no longer accept waitlisted members once programs have been running for a few weeks.