cancellations SEASONAL PROGRAMS & WEEK-LONG CAMPS •
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For a full refund of weekly summer programs and weeklong summer camps, all cancellation requests must be made 7 days prior to the program starting. This includes camps that are 2-5 days in length for any week, as well as camps/programs that run in two-week formats. Please note that a few programs have special exemptions, and we ask that members read the policies for each department thoroughly. Cancellation fees may not apply if one of the exemptions noted at the end of this section can be provided. Contact the Registration Desk at registration@arbutusclub.com to inquire if a cancellation exemption may be provided. If approved, further pro-rated credits will be applied to your Arbutus Club account on your next statement.
ONE DAY CAMPS & SPECIAL EVENTS •
For a full refund, cancellation requests must be made one week prior to the camp starting.
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This includes camps that are 2-5 days in length for any week, as well as camps/programs that run in two-week formats.
PRIVATE LESSONS •
Members will not be billed for a private lesson if they cancel a minimum of 24 hours before the lesson is scheduled.
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Exceptions may be made due to emergency or illness. This is to be arranged with the professional with whom you booked the lesson.
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Some areas such as Aquatics and Music have specific cancellation policies for private lessons, listed on their respective brochure pages.
WHEN THE ARBUTUS CLUB CANCELS A PROGRAM •
Insufficient registration for an activity may result in the cancellation of that activity.
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A full credit will be made to your account in the event an activity is cancelled by the Recreation Services Department prior to the start date.
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There will be a full credit if members are unable to attend programs due to changes in time or date caused by the Recreation Services Department.
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We will make every effort to run programs. If the activity is cancelled prior to the posted end date, a credit will be made on a pro-rated basis.
CANCELLATION FEE EXEMPTIONS: The cancellation fee will not apply if:
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A signed doctor’s note is provided due to a medical reason.
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If another member on the waitlist can fill the spot.
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Please note: certain programs can no longer accept waitlisted members once programs have been running for a few weeks.
