Cancellation Policies

cancellations

REGULAR PROGRAMS & CLASSES

• For a full refund, cancellations must be made before the program starts.

• After the program begins, cancellations must be made within 24 hours after the first class, to receive a pro-rated credit.

• Cancellation fees may not apply if one of the exemptions noted at the end of this section can be provided.

• Contact the Recreation Services Desk to inquire.

If approved, further pro-rated credits will be applied to your Arbutus Club account on your next statement.

ONE DAY PROGRAMS & SPECIAL EVENTS

• One day camps require two business days’ notice, based on the start date and time of the camp. Cancellations for camps held on Mondays at 9:00am must be received by 9:00am the Thursday prior to the camp.

• Special events for Aquatics and Youth, and Fitness Centre Orientations require 48 hours’ notice.

CAMPS & WEEK-LONG PROGRAMS

• For a full refund, cancellations must be made one week prior to the start day and time. This includes camps that are 2-5 days in length for any week, as well as camps/programs that run-in two-week formats. PRIVATE LESSONS

• Members will not be billed for a private lesson if they cancel a minimum of 24 hours before the lesson is scheduled.

• Exceptions may be made due to emergency or illness. This is to be arranged with the professional with whom you booked the lesson.

• Some areas such as Aquatics, Music and Tennis have specific cancellation policies for private lessons, listed on their respective brochure pages.

WHEN THE ARBUTUS CLUB CANCELS A PROGRAM

• Insufficient registration for an activity may result in the cancellation of that activity

• A full credit will be made to your account in the event an activity is cancelled by the Recreation

Services Department prior to the start date.

• There will be a full credit if members are unable to attend programs due to changes in time or date caused by the Recreation Services Department.

• We will make every effort to run programs. If the activity is cancelled prior to the posted end date, a credit will be made on a pro-rated basis.

CANCELLATION FEE EXEMPTIONS:

The cancellation fee will not apply if:

• A waitlisted member can fill the spot

• A signed doctor’s note is provided due to a medical reason

• Approval has been provided by the Coordinator/Director of the activity