BMF In-Branch Mentoring

BMF in-branch MENTORING Merchants... improve your people, improve your branch performance

A bespoke, structured, development programme delivered in-branch to get the most out of your team.

Training support from the Merchant Industry Specialists

Would you like your branch to perform better?

Of course the answer is yes, and this brand new, results driven performance improvement programme from BMF will help achieve this aim.

Forget the normal view of training. This is a totally bespoke programme designed to improve the performance of your team, through identifying skill gaps, training needs analysis, personal strengths, and implementing a clear customer-focussed approach for the whole company.

The customer is king

One-to-one in-branch will kickstart better performance

And it is vital in today’s competitive market that this is adopted as a whole company culture. This programme is designed to improve your whole-team performance to ensure that everyone is focussed on customer satisfaction and retention.

Working closely with the branch manager, we will identify strengths and weaknesses of the individual, their positive actions and resistance to change and the impact that each person is having on the team and the company – both positive and negative.

Results driven training will improve team working, and will instil a collaborative culture where everyone understands where they fit and the importance of their role.

Only then can we begin to devise a clearly targeted programme to identify and rectify the weaknesses and harness the strengths to achieve improved performance and better results.

Identifying the gaps – injecting the right skills We all have gaps in our knowledge and skills, and some people are adept at hiding their limitations. Through expert questioning, observation and analysis of your people, we will identify where improvements can be made. We will then tailor a recommendation for that person showing how better skills and knowledge, coupled with clear understanding of the importance of teamwork, can greatly strengthen the team and branch performance.

Expert delivery and facilitation

This innovative results-driven programme is delivered

by Amanda Dodd who has extensive experience in improving company performance through improving the individual. She uses her experience, expertise and the latest training methodologies to deliver better team performance in any corporate environment.

She has recently completed a successful trial of this initiative with Elliotts of Southampton.

“We are impressed with the way the trial was conducted.

The insights provided by the resulting Report are proving an invaluable guide for improving our efficiency’’ Tom Mason-Elliott Managing Director, Elliott Brothers Ltd.

You won’t be alone!

This programme is a structured on-going learning development to improve the teamwork skills of the individual, whilst embedding how this impacts positively on the overall performance and success of both team and branch.

Don’t think that once the programme is over you’ll be left on your own. We will provide on-going guidance and advice and be there to iron out any problems you may encounter on the way to improving the performance of your branch.

Clearly identified needs, clearly defined training The BMF offers one of the industry’s most respected training, learning and development programmes, and these are available to all of your staff. From the hugely successful BMF Apprenticeship Programme to the BMF Diploma in Merchanting courses, right through to a Post Graduate Diploma and onwards to a Masters Degree in Merchant Leadership & Strategy. The BMF has seen thousands of people successfully complete the courses and gain valuable qualifications along the way. Ask for details of all BMF training courses or visit the website at www.bmf.org.uk

Step one towards improving your branch performance Contact us to discuss your one-to-one, bespoke branch assessment.

Tel: 02476 854980 Fax: 02476 854981 Email: info@bmf.org.uk www.bmf.org.uk

BMF Head Office 1180 Elliott Court, Coventry Business Park Herald Avenue, Coventry CV5 6UB

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