BMF Training Solutions Prospectus

training

SOLUTIONS Prospectus > Regional > In-company > Distance Learning > On-line > Modular

Training support from the Merchant Industry Specialists

BMF Training any time, any place, anywhere

A flexible way to learn and enhance skills with BMF Training options: product knowledge, regulation and commercial development.

FLEXIBLE LOCATIONS Tailored programmes to suit company needs covering relevant and topical subjects. Courses can be run regionally or in-house.

COURSE BOOKS Step-by-step approach with long term reference tool and independent marking of progress.

ONLINE - BMF CAMPUS High quality product training modules devised by industry leaders offering easy access to suit you.

For a full list of all our products visit:

www.bmf.org.uk

Your BMF Training Solutions Prospectus contains BMF’s current training portfolio, and is intended as an easy-to-use reference guide.

BMF training courses are designed for builders merchants and for building material manufacturers and distributors. They are taught by tutors expert in their subjects and can lead to nationally recognised qualifications.

For simplicity the different categories of BMF Training Solutions are divided into eight sections:

MANAGEMENT DEVELOPMENT LEADERSHIP SALES INDUCTION AND OPERATIONS APPRENTICESHIPS PRODUCTS TRANSPORT SPECIALIST

We can offer Distance Learning modules, and courses held at regional venues, or ‘In-Company’ – where we come to you.

BMF In-Company Training Solutions also offers the flexibility of bespoke training. You select certain elements from different courses and we then create a special ‘tailor-made’ course just for you. Again, we can run this either at your premises or at a venue of your choice.

This brochure contains a summary of all these schemes, with a template application form to request more information about a course.

For any queries please call the BMF Training team on 02476 854980 or email training@bmf.org.uk

Index

training

SOLUTIONS

MANAGEMENT DEVELOPMENT The BMF Diploma in Merchanting BMF Foundation Degree in Merchanting

5-6 7-8

Leadership Developing Leadership Skills for Supervisors Introduction to Management People Management Skills Effective Time Management Managing Discipline, Dismissal & Absenteeism Managing Bullying & Harassment Excellence in Business Writing Managing Performance Persuasive Presentations

10 11 12 13 14 15 16 17 18

Sales Increasing Sales on the Telephone Maximising Margin Sales Negotiation Techniques Sales Training for Sales Representatives Advanced Sales Training for Sales Executives

20 21 22 23 24

induction and Operations Customer Service in Builders Merchants Health & Safety for Builders Merchants – IOSH Certified Principles of Merchandising Managing and Controlling Stock Reducing Stock Loss & Shrinkage Security Awareness Training for Yard Staff Finance for Non Finance Managers Warehouse & Yard Layout

26 27 28 29 30 31 32 33

Apprenticeships Merchant Apprentice Training 35-36 Customer Service 37 Team Leading 38 Warehousing and Storage 39 Business Administration 40 Management 41 Merchant Supplies – Timber 42

Index

training

SOLUTIONS

Products BMF Campus

43

Transport Driver CPC Training 45 Driver CPC Training (Modular Version) 46 Transport Training for Non Transport Managers 47 Vehicle Compliance 48 Vehicle Productivity 49 Digital Tachographs & Drivers’ Hours 50 Vehicle Training: Counterbalance 51 Reach Truck 51 Sideloader 52 Moffett 52 Crane (Lorry Mounted) 53 Telescopic 53 Combi 54 Narrow Aisle Picker 54 Escape Training of Very Narrow Aisle Pickers 55 Banksman, Rigging and Slinging Courses 55 Shovel Loader 56 Pedestrian Pallet 56 Shunting 57 Driver Assessments 57 LGV Courses 58 Presentation and Regulation Training 59 Specialist Measuring Building Quantities Kitchen Design with Sales and Customer Care Bathroom Design with Sales and Customer Care Introduction to Employment Law Introduction to Writing Employment Contracts

61 62 63 64 65

Record and Application form General Course Expression of Interest BMF Diploma in Merchanting Application Form Company Training Record

66 67 68-69

Management Development The BMF Diploma in Merchanting

5-6

BMF Foundation Degree in Merchanting

7-8

training

SOLUTIONS

4

Management Development

training

SOLUTIONS

The BMF Diploma in Merchanting Course Information Course type

Self-study modules and workshops

The BMF Diploma in Merchanting programme offers Managers and Trainee Managers an advanced leadership development course that is specifically tailored to the needs not only of the builder and timber merchants sector but also to building material manufacturers and distributors.

It is a programme of learning designed for employees to study on a part time basis. The content of the learning focuses on the skills, knowledge and attitudes needed to carry out the role of ‘front-line’ manager effectively within a merchant’s branch or office. High priority is given to ensuring that skills taught can have a direct benefit to the learner’s company.

Learners who successfully complete the Diploma can continue on to a Foundation Degree in Merchanting.

WHO WOULD BENEFIT? Managers and Trainee Managers in Builders Merchants, Distributors, Manufacturers and Suppliers who are looking for a thorough grounding in management skills to equip them for further progression.

KEY RESULTS • To equip the learner with the necessary skills, attitudes and knowledge to enable

him/her to carry out a ‘front-line’ managerial role effectively within the building material & distribution sector • To enable the learner to apply such knowledge, skills and attitudes to real situations within the workplace • To enable the learner to develop and practise those skills needed to undertake the Diploma’s work-based programme of study successfully • To assess learners in a structured, systematic and consistent manner based on clear learning outcomes and assessment criteria, and regular and constructive feedback • To encourage and motivate the learner to enjoy the very positive experience of learning new skills.

The learning also includes the process (transferable skills) necessary to achieve the programme of learning successfully. These skills include communication skills, both written and verbal (report writing, presenting skills etc); collaborative skills; self evaluation skills; and self direction skills (being able to access support when necessary, working autonomously and using the learning resources effectively).

This programme has been written around the National Management Standards which describe what all managers in all industries should be able to do. But, in addition to this, the Diploma in Merchanting programme has been written with the special needs of the builders’ and timber merchant industry in mind. Delegates will notice that most of the case studies are based on situations which will be familiar to them.

Book online at www.bmf.org.uk or use the form at the back of this brochure

5

Management Development

training

SOLUTIONS

The BMF Diploma in Merchanting continued CONTENT

METHODS OF LEARNING

The course covers the four key skills areas of Managing People, Managing Yourself, Managing Operations and Managing Resources. These are dealt with in nine individual Modules as follows:

• Self study notes covering the main knowledge, skills and attitudes content of the programme

Managing People Module 1 Team Development Leadership

Managing Change

Managing the Sales Process Module 2 Manpower Planning and Recruitment

Induction Training

Training and Developing Individuals Managing Yourself Module 3

Module 4

Self Motivation Time Management Stress Management Decision Making Negotiation Skills Communicating 1 to 1 Communicating with Groups Written Communication

Managing Operations Module 5

Module 6

Branch Management Conditions of Employment Health & Safety Branch Security Marketing the Branch Customer Service Quality Management Conditions of Trading

Managing Resources Module 7 Module 8 Module 9

Managing Stock Managing Finance Managing Information Managing Energy and Environmental Issues Managing Transport and Distribution Vehicles and the Law

• A Workshop for each module that is designed to reinforce key areas of the knowledge, skills and attitudes content of the programme; to practise the process of transferable skills required to undertake the programme successfully and to support the learner in the successful completion of the assessments • Written and non-written Assessments designed to measure the learner’s understanding of the programme’s learning outcomes based on defined assessment criteria • These elements are integral to the whole programme and are consistent throughout the nine modules.

National Recognition All Assessments are marked against clear criteria laid out in the Diploma in Merchanting marking scheme.

Furthermore the Diploma is University accredited This means that learners gaining the Diploma will have a quality assured management and leadership qualification recognised nationally.

Beyond the Diploma there will be the opportunity to study a full Foundation Degree in management and leadership.

The Worshipful Company of Builders’ Merchants supports the BMF Diploma by awarding Prizes to the four graduates from each diploma course who have achieved the highest pass marks.

6

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Management Development

training

SOLUTIONS

BMF Foundation Degree in Merchanting AWARDED BY THE UNIVERSITY OF THE WEST OF ENGLAND (BRISTOL) An opportunity for Managers in builders merchants and building material manufacturers & distributors to progress to a university qualification.

The University of the West of England (UWE) will award the Foundation Degree in Integrated Professional Development (Merchanting).

WHO WOULD BENEFIT? Students who have successfully achieved the BMF Diploma in Merchanting. This course is designed to offer Managers and Trainee Managers advanced leadership development, specifically tailored to the needs of the merchanting sector and of the learner’s own company.

ANSWERS TO SOME FREQUENTLY ASKED QUESTIONS

What does the BMF/UWE Foundation Degree course contain?

The BMF Diploma in Merchanting syllabus is the core of the BMF/UWE Foundation Degree.

The syllabus is arranged around four key areas, Managing People, Managing Yourself, Managing Operations and Managing Resources.

Successful completion of the Diploma counts towards the BMF/UWE Foundation Degree through a credit recognition agreement between BMF and UWE. The final part of the Foundation Degree curriculum will be in the form of a university work-based learning project where the learner will have the opportunity to reflect on what they have already learnt and how it could be implemented into their company and how the impact of environmental sustainability issues will affect their workplace.

What is a Foundation Degree?

A Foundation Degree is the equivalent to the first two years of an Honours Degree and consists of academic study integrated with relevant workbased learning undertaken with your employer.

A Foundation Degree can then lead on to an Honours Degree.

The University of the West of England (UWE) will award the certificate of Integrated Professional Development (Merchanting) to BMF Foundation Degree graduates.

Course Information Course type

Self-study modules and workshops

Book online at www.bmf.org.uk or use the form at the back of this brochure

7

Management Development

training

SOLUTIONS

BMF Foundation Degree in Merchanting continued Who is eligible to take the course?

The Foundation Degree is open to employees of UK builders merchants companies who have completed the BMF Diploma in Merchanting course, successfully passing all of the nine modules.

The BMF Foundation Degree was developed with the assistance of the Builders Merchants Training Trust.

How difficult is it?

Learners who have successfully completed the BMF Diploma will have demonstrated their ability to study at the necessary higher education level.

How long does it take?

Having completed the BMF Diploma in Merchanting the Foundation Degree timetable envisages a further eight months to complete the course project; although individuals would be able to complete it in a shorter time frame if they wished.

When does the programme run?

The Foundation Degree normally runs from January – August each year. Learners’ marks and eligibility for the Foundation Degree will be considered by the University examining boards in September. Those eligible for the Foundation Degree in Integrated Professional Development (Merchanting) will be invited to attend an award ceremony at Bristol Cathedral in November.

8

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Leadership Developing Leadership Skills for Supervisors

10

Introduction to Management

11

People Management Skills

12

Effective Time Management

13

Managing Discipline, Dismissal & Absenteeism

14

Managing Bullying & Harassment

15

Excellence in Business Writing

16

Managing Performance

17

Persuasive Presentations

18

training

SOLUTIONS

9

Leadership

training

SOLUTIONS

Developing Leadership Skills for Supervisors OVERVIEW

CONTENT

This course is designed to introduce an individual into the world of supervision. It shows how to effectively gain results through the development and leadership of others, and how to make a positive transition into a significantly more responsible role within the business.

• The role of the Supervisor

WHO WOULD BENEFIT?

• “SMART” objective setting

Newly promoted or soon to be promoted Supervisors who have a responsibility for staff.

This could include: Yard Supervisor, Trade Counter Supervisor, Showroom Supervisor, Office Supervisor, Department Managers, Transport Supervisors and Trainee Managers or Supervisors.

• Leadership styles

• Getting tasks done • Leading change • Motivation of others • Time management

• Building the team • Improving communication • Making decisions • Positive and critical feedback.

KEY RESULTS • Understanding personal leadership style • Explore different styles of leading others • Task management • Effective delegation • Communication awareness and strategic motivation • Building stronger teams • Discipline techniques.

Course Information Course duration 3 days Course type

Regional or in-company

Further development opportunities • Managing Bullying & Harassment • Managing Performance

10

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Leadership

training

SOLUTIONS

Introduction to Management OVERVIEW

• Delegation

A four day regional management course or a choice of selecting the content to personalise an in-company course of between two and five days.

• Setting targets and objectives

WHO WOULD BENEFIT? Newly promoted or soon to be promoted Managers who are looking for an introduction to the key principles of effective modern management, Branch Managers, Assistant Managers, Department Managers, Trading Managers.

• Managing change • Performance management and appraisal • Managing projects and task management • Customer service and managing customer expectations • Quality and continuous improvement • Principles of finance and trading • Control of working capital • Managing stock.

KEY RESULTS Develop and improve: • Personal effectiveness skills and attitudes • People management skills • Key skills in the major operations of branch and sales management • Understanding of business finance and information management.

CONTENT • Leadership and management roles • Time management and personal organisation • Decision making skills and techniques • Giving feedback • Being an assertive manager

Course Information Course duration 4 days Course type

Regional or in-company

• Developing and maintaining a team

Further development opportunities

• Motivational skills.

• Diploma in Merchanting • Introduction to Employment Law

Book online at www.bmf.org.uk or use the form at the back of this brochure

11

Leadership

training

SOLUTIONS

People Management Skills OVERVIEW

CONTENT

This course focuses on the importance of the effective management of people within any business. It will equip Managers with the skills to professionally lead individuals or teams, whilst maintaining productivity and meeting company objectives.

• Building and leading teams

WHO WOULD BENEFIT?

• Delegation

Team Leaders, Supervisors and Managers that have a direct responsibility for managing people.

This could include: Yard Foreman, Trade Counter Supervisor, Office Manager, Transport Manager, Showroom Manager, Assistant Manager and Manager.

• Managing discipline

• Motivating staff • Dealing with conflict • Assertive communication • Questioning, listening and feedback skills

• Recruitment and induction • Setting objectives and targets • Leading change • Training staff and staff appraisal.

KEY RESULTS • Develop and motivate individuals to realise their potential and enable them to contribute fully to the business • Develop and maintain the team so that it becomes a more effective work unit • Manage staff performance and discipline • Develop and improve verbal and non-verbal management communications.

Course Information Course duration 2 days Course type

Regional or in-company

Further development opportunities • Introduction to Management • Managing Performance

12

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Leadership

training

SOLUTIONS

Effective Time Management OVERVIEW

CONTENT

This course emphasises the requirement for all to be effective ‘time managers’. It is a prerequisite to the efficiency and level of customer service in any business. This workshop will identify practical ways to pre-plan, prioritise and structure a working day and reiterate the importance of delegation and teamwork.

• The importance of successful time management

WHO WOULD BENEFIT?

• Time plan development.

• Setting “SMART” objectives • Planning and organising staff resource • Prioritising tasks • Motivating self and team

Managers, Assistant Managers, Stock Control Managers, Yard Supervisor/Foreman, Counter Supervisor, Showroom Manager/Supervisor and Transport Managers.

KEY RESULTS • Understand how time can affect the profitability of a business • Develop personal time management • The importance of delegating • Effective objective setting • How to manage own and team performance • The importance of pre-planning.

Course Information Course duration 1 day Course type

Regional or in-company

Further development opportunities • Diploma in Merchanting

Book online at www.bmf.org.uk or use the form at the back of this brochure

13

Leadership

training

SOLUTIONS

Managing Discipline, Dismissal & Absenteeism OVERVIEW This course will educate Managers, Supervisors or anyone responsible for the performance of an individual or team. It will focus on how to manage disciplinary situations fairly and legally.

It will show how to be consistent with disciplining employees, which has been proven to keep absenteeism to minimal levels.

WHO WOULD BENEFIT? Proprietors, New Personnel Managers, Personnel Officers, Regional Managers, Managers, and Assistant Managers.

KEY RESULTS

• How to conduct formal disciplinary hearings lawfully and effectively • Making disciplinary decisions even when the facts are not clear • Dealing effectively with poor performance • How to reduce absenteeism levels dramatically • How to dismiss lawfully.

N.B. This course is particularly important in view of the Employment Act’s Statutory Procedures, which contain additional penalties for nonconformity by employers.

• Learn the best way to enforce rules • Recognise how to correct employees’ behaviour • Practise giving effective informal warning • Practise conducting formal disciplinary hearings • Practise dealing with employees’ grievances.

CONTENT • How to operate a set of meaningful company rules and how to enforce them

Course Information

• Understanding what can be treated as misconduct

Course duration 1 day

• Dealing with employees’ difficulties without making threats

Course type

• Giving formal warnings that really work

Further development opportunities

Regional or in-company

• People Management Skills

14

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Leadership

training

SOLUTIONS

Managing Bullying & Harassment OVERVIEW

CONTENT

This course will improve awareness of, and focus on the prevention of, workplace bullying and harassment. Bullying can easily affect the motivation and performance of employees, consequently having a detrimental effect on business productivity.

• What is workplace bullying and harassment?

WHO WOULD BENEFIT? Team Leaders, HR Professionals, Supervisors and Managers that have a direct responsibility for managing people. This could include: Yard Foreman, Trade Counter Supervisor, Office Manager, Transport Manager, Showroom Manager, Assistant Manager and Manager.

KEY RESULTS

• Acceptable and unacceptable forms of behaviour • Why does it happen and what can be done about it?

• The legal definitions of bullying and harassment, (and your statutory rights) • Effects on the business • The shocking facts and figures • How to recognise bullying • Policies and procedures in the workplace • Developing a formal bullying and harassment policy

• Identify elements of bullying and harassment

• Raising awareness in the workplace

• Understand the way in which bullies operate

• Keeping the workplace free from bullying and harassment.

• Be aware of the huge effects bullying can have on staff performance • Recognise ways to prevent bullying occurring • Implement and use policies and procedures to deal with the problem effectively.

Course Information Course duration 1 day Course type

Regional or in-company

Further development opportunities • People Management Skills

Book online at www.bmf.org.uk or use the form at the back of this brochure

15

Leadership

training

SOLUTIONS

Excellence in Business Writing OVERVIEW This course is designed to show how best to construct a full range of business correspondence. It will ensure total understanding of the way written communication should be produced and the pitfalls that arise from sub-standard correspondence.

WHO WOULD BENEFIT? Managers, Assistant Managers, Office Managers/Supervisors, anyone responsible for producing business related correspondence.

KEY RESULTS • Aware of elements and structure

• Sentence structure and effective paragraph writing • Focusing on clarity and consistency (including tips for avoiding ambiguity) • Dealing with spelling – some notorious words, word endings and homophones • Editing and proof reading techniques • Correct use of punctuation (including parentheses, apostrophe and quotation marks) • Writing effective press releases • Promotional writing, copywriting and writing for the digital media.

• Correct use of punctuation and grammar • Proven effective techniques • The reader’s perception • The difference in writing styles and when to use them.

CONTENT • Considering your audience: what to consider and why it’s so important

16

• Overview of different writing styles (and when to use them)

Course Information

• Review of different genre (e.g. e-mail, memos and letters) and how to approach them

Course duration 1 day

• Aspects of good style

Course type

• Use of active and passive verbs and subject-verb agreement

Further development opportunities

Regional or in-company

• Persuasive Presentations

Book online at www.bmf.org.uk or use the form at the back of this brochure

Leadership

training

SOLUTIONS

Managing Performance OVERVIEW

CONTENT

This workshop will provide attendees with the tools to enhance staff potential. It will show how to get the best performance from employees, through motivation, on the job development and practical support. Increasing staff performance can also improve staff retention through a mutual and professional respect.

• Recognising and defining ‘talent’ – committing to ‘Theory Y’ • Performance expectations – outputs, inputs and pivotal situations • How strong internal communications improve performance • Giving feedback and measuring performance

WHO WOULD BENEFIT? Managers, Assistant Managers and Supervisors.

Anyone with staff development as part of their responsibility.

KEY RESULTS • Recognise that most people want to do a good job but that a lack of key management interventions can seriously undermine this aim

• Performance appraisal – why we should ‘praise appraisal’ • Turning poor performance around and setting up a workable performance management structure • Managing behaviour and discipline • Motivation techniques • Staff development and training.

• Identify how to keep staff focused to achieve greater results • Use the important leadership skills of communication, motivation and delegation to empower employees to realise their full potential.

Course Information Course duration 1 day Course type

Regional or in-company

Further development opportunities • Managing Discipline, Dismissal & Absenteeism

Book online at www.bmf.org.uk or use the form at the back of this brochure

17

Leadership

training

SOLUTIONS

Persuasive Presentations OVERVIEW

CONTENT

This course will take delegates through a stepby-step process on how to deliver effective presentations. The course will show the importance of research, planning and structure within a presentation and show how to gain the required results through professional speaking.

• Identifying your own personal delivery style

WHO WOULD BENEFIT?

• How to use visual aids effectively

Managers, Assistant Managers, Supervisors, Sales Executives.

KEY RESULTS • Ability to assess the needs of the audience • Plan, structure and deliver successfully • Review presentations • Develop an individual style of presenting • Presenting confidently • Influencing/informing the audience.

• The importance of detailed preparation (and how to go about it) • Considering the needs of your audience • Points of delivery – voice, body language and appearance • Dealing with audience questions • Assessing delivery speed and overall pacing • Finding the right words (and when or when not to use humour) • Structuring your presentation around the 3 key stages • Creating the best environment for you to present • Hands-on practice at delivery (with constructive feedback).

Course Information Course duration 1 day Course type

Regional or in-company

Further development opportunities • Diploma in Merchanting • Advanced Sales Training for Sales Executives

18

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Sales Increasing Sales on the Telephone

20

Maximising Margin

21

Sales Negotiation Techniques

22

Sales Training for Sales Representatives

23

Advanced Sales Training for Sales Executives

24

training

SOLUTIONS

19

Sales

training

SOLUTIONS

Increasing Sales on the Telephone OVERVIEW

CONTENT

This course is designed to show delegates the best way to increase sales using telephone contact. It will allow delegates to identify telephone sales opportunities and how to turn them into profit.

• Closing the sale • Techniques for generating a positive customer perception on the telephone • Turning telephone enquiries into sales • Questioning, listening and challenging skills

WHO WOULD BENEFIT? Any member of staff new to selling over the telephone, experienced staff looking for new ideas to increase their effectiveness.

KEY RESULTS

• Building rapport over the phone • Demonstrating good company and product knowledge • Understanding features and selling benefits • Identifying customer needs to cross sell, upsell and increase an order

Increasing sales by: • Maximising the advantages of using the phone

• Following up quotes • Dealing with different types of customer.

• Being a seller not just an order taker • Using effective verbal communication skills • Efficiently identifying customer needs and promoting quality features as benefits • Making an action plan to demonstrate what needs to be done differently.

Course Information Course duration 1 day Course type

Regional or in-company

Further development opportunities • Sales Training for Sales Representatives • Maximising Margin

20

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Sales

training

SOLUTIONS

Maximising Margin OVERVIEW

CONTENT

It is all too easy to discount to ensure you ‘Get the Business’, but would you get it anyway?

How many of your staff are unaware of the implications of discounting the sale? Margin erosion is a key problem affecting the bottom line and with the pressures of the customer expecting discounts should be a key focus for the business.

• Understanding margin, mark-up, gross profit and net profit

WHO WOULD BENEFIT?

• Questioning, listening and other verbal communication skills

All staff that have face to face or telephone contact with customers. This could include: Counter Supervisor, Counter Staff, Sales Office Manager, Sales Office Staff and Managers and External Sales People wishing to tighten margin management.

KEY RESULTS

• Knowing when and where to discount • Understanding price and quality • Using the services that the company provides to help make the sale • Building rapport

• Body language and other non-verbal communication skills • Securing add-on sales • Dealing with objections • Demonstrating a good company and product knowledge.

Maximise margin by: • Understanding the key elements that affect profit • Understanding the costs and benefits of discounting • Understanding what your prices represent • Using good communication skills to identify customer needs

Course Information

• Using effective sales skills and being a seller, not just an order taker

Course duration 1 day

• Making an action plan to demonstrate what needs to be done differently.

Course type

Regional or in-company

Further development opportunities • Sales Negotiation Techniques • Advanced Sales Training for Sales Executives

Book online at www.bmf.org.uk or use the form at the back of this brochure

21

Sales

training

SOLUTIONS

Sales Negotiation Techniques OVERVIEW

CONTENT

This course will develop the skills and knowledge needed to be an effective sales negotiator. It will help delegates develop a win-win situation with different types of customers in different situations.

• Recognising the buying motive

WHO WOULD BENEFIT? Sales Office Staff, Counter Staff, Sales Representatives, Telesales Staff.

KEY RESULTS • Successfully negotiate by identifying your objectives, desired outcomes and best and worst case scenarios • Successfully negotiate through high quality communication skills

• Verbal communication skills: questioning, listening, challenging • Non-verbal communication skills: body language, relative position, mirroring • Objective setting • Creating a win-win situation • The steps of negotiation: context, climate, exploring, bidding, problem-solving and clinching the deal • Dealing with objections • ‘Pushing’ and ‘Pulling’ • Difficult negotiations.

• Successfully negotiate by identifying and achieving a win-win situation with the customer • Successfully negotiate by fully understanding the process and steps of negotiation • Successfully negotiate by confidently dealing with tough negotiators and difficult situations • Successful negotiate by making an action plan to demonstrate what needs to be done differently.

Course Information Course duration 1 day Course type

Regional or in-company

Further development opportunities • Maximising Margin • Advanced Sales Training for Sales Executives

22

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Sales

training

SOLUTIONS

Sales Training for Sales Representatives OVERVIEW

CONTENT

This in depth sales course will enhance the expertise used by existing sales representatives and provide new concepts and techniques to make the most of their sales visits. This will explore the requirements needed to ensure successful sales pitches and show how to engage your customer in your product lines and services.

• The market concept • Time management • Role of the outside representative • Market research • Pre-sales preparation • The sales interview • Dealing with difficult situations

WHO WOULD BENEFIT? Newly appointed or existing Representatives, Staff with remote face-to-face contact with buyers.

KEY RESULTS • Understanding of ‘Marketing Concepts’ • Ability to qualify the sale • Maximising the bottom line

• Economics of a sales force • Attributes of the professional sales person • Sourcing customers • Payment nudger • Getting appointments • Using sales aids • The need for selling and maximising profits.

• Finding and retaining customers • Time management skills • Pre-planning techniques to improve performance • Effective territory management • Developing business relationships.

Course Information Course duration 4 days Course type

Regional or in-company

Further development opportunities • Advanced Sales Training for Sales Executives • Maximising Margin

Book online at www.bmf.org.uk or use the form at the back of this brochure

23

Sales

training

SOLUTIONS

Advanced Sales Training for Sales Executives OVERVIEW

CONTENT

The course is aimed to refresh the skills already in use by sales representatives/executives. It will identify any problem areas experienced within the field and show clear solutions as well as working on mastering the techniques and developing best practice.

• Effective territory management

WHO WOULD BENEFIT?

• Maintaining self esteem

Experienced External Sales Representatives.

• Managing time

• Reducing costs • Surveying the market • Effective prospecting • Psychology of negotiation

• Territory development

KEY RESULTS • Identifying and rectifying problem areas of sales visits • Being aware of successful techniques within the marketplace

• Identifying opportunities • Negotiating skills • Customer motivations.

• Increasing confidence and ability • Showing how to maintain a profitable customer relationship • Delivering on leads provided • Closing the sale • Planning • Effective prospecting • Surveying the market.

Course Information Course duration 2 days Course type

Regional or in-company

Further development opportunities • Maximising Margin • Persuasive Presentations

24

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Induction and Operations Customer Service in Builders Merchants

26

Health & Safety for Builders Merchants – IOSH Certified

27

Principles of Merchandising

28

Managing and Controlling Stock

29

Reducing Stock Loss & Shrinkage

30

Security Awareness Training for Yard Staff

31

Finance for Non Finance Managers

32

Warehouse & Yard Layout

33

training

SOLUTIONS

25

Induction and Operations

training

SOLUTIONS

Customer Service in Builders Merchants OVERVIEW

COURSE BOOK CONTENT

This is a Distance Learning Programme that includes a Course book and a Task book in which learners record their answers to the set questions. The benefit of this type of learning is that it can be done at a pace and at times to suit the learner. It will explain and help understand what exactly customer care is especially as seen through the eyes of customers themselves. It will also demonstrate the importance of good, clear and honest communication between customers and those people representing the business.

Finally it establishes the key skills of delivering effective customer care for the benefit of the customers and the business itself.

There are three chapters; and each chapter has three sections. Each chapter is set out in the same way. There is a separate Task book in which you will be able to answer questions based on the contents of the Course book.

WHO WOULD BENEFIT? The programme is designed to be of benefit to anyone with direct contact with customers, face to face or over the telephone be they yard, counter or sales office staff.

KEY RESULTS

1. Customer Care • The customer • What the Customer Thinks • Caring for the Customer 2. Communication and Customer Care • Good Communication • Seeking Customer Feedback • Communication Skills 3. Delivering Quality in Customer Care • Meeting Customer Needs • Dealing with Unhappy Customers • Policies, Procedures and Standards

• Understand customer perceptions

Course Information

• Identify the components of excellent customer service

Course duration 20 hours

• Develop service level standards

Course type

• Understand profit and margins • Show the effects of discount • Demonstrate how to increase the value of an order.

Distance learning books

Additional information Approx 20 hours work: 12 hours to work through the course book and about 8 hours to work through the assessments.

DESIGNED TO BE PART OF AN INDUCTION TRAINING PROCESS

26

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Induction and Operations

training

SOLUTIONS

Health & Safety for Builders Merchants – IOSH Certified OVERVIEW

CONTENT

This is a distance learning programme that is based around the crucial need for good understanding of workplace Health & Safety best practice. It includes a Course book and a Task book in which learners record their answers to the set questions. Successful completion leads on to a separate multi answer Assessment test that if passed confers an IOSH Health & Safety Certificate to the candidate This programme will unravel the minefield of Health & Safety.

The booklet has a number of key sections

WHO WOULD BENEFIT? Branch Managers, Assistant Managers, Yard/ Office/Counter Supervisors and Training Team Staff. The programme is particularly relevant as part of an induction process for new joiners.

• Section 1 – An introduction to legal responsibilities under Health & Safety law • Section 2 – Causes of accidents and ill health • Section 3 – Organising for health & safety • Section 4 – Planning for safety • Section 5 – Working safely • Section 6 – Fire safety • Section 7 – Accidents, injuries, near miss reporting and first aid arrangements.

KEY RESULTS • Awareness of risk assessment

Course Information

• Accident investigation including RIDDOR • All Health & Safety regulations

Course duration 20 hours

• Importance of record keeping.

Course type

Distance learning

Additional information The duration of the course is approximately 20 hours in total: about 15 hours to work through the content and another 5 hours to complete the Tasks and Project.

DESIGNED TO BE PART OF AN INDUCTION TRAINING PROCESS

Book online at www.bmf.org.uk or use the form at the back of this brochure

27

Induction and Operations

training

SOLUTIONS

Principles of Merchandising OVERVIEW

CONTENT

This course will provide the retailing skill of making product displays attractive to customers.

It will create the visual desire to increase your customers’ interest, thus increasing awareness and, inevitably, sales.

• Individual objectives

WHO WOULD BENEFIT? Trade Counter Supervisor, Trade Counter Assistants, Office Staff, Assistant Manager and any member of staff with a display responsibility.

• The objectives of merchandising • Promotional periods • Positioning stock • Finding customer needs • Effective layout • Principles of effective merchandising • Managing promotions • Security and stores layout

KEY RESULTS • Understand the benefits of a properly laid out showroom

• Asking questions and listening.

• Develop customer profiles • Merchandising methods • Manage effective promotions • Make suggestions for improving layout • Accurately identify customer needs • Understanding individual buying motives and how this affects product requirement and benefit selling • Effectively demonstrate products • Demonstrate the best methods for closing a sale.

Course Information Course duration 1 day Course type

Regional or in-company

Further development opportunities • Customer Service in Builders Merchants • Sales Negotiation Techniques

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Book online at www.bmf.org.uk or use the form at the back of this brochure

Induction and Operations

training

SOLUTIONS

Managing and Controlling Stock OVERVIEW

CONTENT

Managing stock levels is the key to any merchant/supply business. This 2-day course will show how to maintain the required stock level, therefore leading to accurate stock takes, ensuring you are complying with the HSE and having a positive influence on overall customer service.

• The importance of effective stock management and role of the Stock Manager/ Controller

WHO WOULD BENEFIT?

• Forecasting and planning stock

Assistant Managers, Branch Managers, Stock Control Managers, Yard Supervisor/Foreman and Managers with an interest in Stock Management.

• Managing demand and supply

KEY RESULTS

• Simultaneously meeting customer needs and minimising stockholding.

• Understand how stock can affect the profitability and service levels in an organisation

• Setting objectives and targets in stock control management • Understanding stockturn and its effect on profitability

• Safety stocks and setting stock levels • Managing the risks and costs of holding stock

• Define the roles and responsibilities of a Stock Manager/Stock Controller • Understand the principles of forecasting, planning and controlling stock • Demonstrate effective objective setting in stock control management • Carry out effective communications regarding stock issues with suppliers, sales staff and customers • Demonstrate appropriate stock control management techniques.

Course Information Course duration 2 days Course type

Regional or in-company

Further development opportunities • Reducing Stock Loss & Shrinkage • Warehouse & Yard Layout

Book online at www.bmf.org.uk or use the form at the back of this brochure

29

Induction and Operations

training

SOLUTIONS

Reducing Stock Loss & Shrinkage OVERVIEW

CONTENT

This effective course will show how to maintain a high level of security, keeping loss and shrinkage to a minimum. It will cover precautions and everyday measures to ensure safety and security.

This will suggest solutions for each individual problem area.

• Dealing with customer/staff theft

WHO WOULD BENEFIT?

• Staff purchases

Anyone responsible for the safety and security within a premises, Stock Managers/Supervisors, Security Staff.

• Investigation by management/specialists.

• Understanding and applying the law • Loss prevention • Vetting • Right of search

KEY RESULTS • Awareness of general security within a branch • Assess areas at risk • Proactive/reactive management • Cost-effective ways of improving security • Look at systems and procedures • Threat of terrorist attack – staff vetting, perimeter and vehicle security.

Course Information Course duration 1 day Course type

Regional or in-company

Further development opportunities • Maximising Margin • Managing & Controlling Stock

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Book online at www.bmf.org.uk or use the form at the back of this brochure

Induction and Operations

training

SOLUTIONS

Security Awareness Training for Yard Staff OVERVIEW

CONTENT

Customers will try to get something for nothing.

How many are loading their own vehicles and under declaring their purchase? Are your staff aware of this, or is it accepted practice? This course aims to help staff look at security risks and deal with them in an appropriate manner.

• Areas of wastage and control to include reports/disposal/authority/skip contractors

WHO WOULD BENEFIT Yard Supervisors, Yard Operatives, Security Staff.

• Visitors and other contractors • Rubbish and salvage • Accidental damage • Theft by customer/staff and service staff • Error involving cash and stock.

KEY RESULTS • Movement controls to include goods in • Loads checks • Delivery notes • Exchanges • Goods out • Picking • Loading • Proof of delivery • Returns • Credit checks.

Course Information Course duration 1 day Course type

Regional or in-company

Further development opportunities • Reducing Stock Loss & Shrinkage

Book online at www.bmf.org.uk or use the form at the back of this brochure

31

Induction and Operations

training

SOLUTIONS

Finance for Non Finance Managers OVERVIEW

CONTENT

This course is designed to give a basic but informative overview of the finance side of a business, specifically for those not directly involved in the day-to-day function of financial management. This course is a must for anyone with the need to fully understand financial reports.

• Importance of flow and finance in business

WHO WOULD BENEFIT?

• Margins

Proprietors and Managers that want to gain a better understanding of financial issues and implications of their day-to-day decisions.

• Products and market mix

KEY RESULTS

• Profit and loss

• Improved understanding of financial principles and terminology

• Ratios

• Interpret management accounts • Key performance indicators • Agree and maintain budgets

• Importance of financial control • Cash flow • The balance sheet • Company performance • Costings

• Key performance indicators • Budgeting

• Profitability • Cost of sales • Control of working capital.

• Develop an overview of business finance concepts • Identify critical areas that affect working capital and profitability.

Course Information Course duration 1 day Course type

Regional or in-company

Further development opportunities • Diploma in Merchanting

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Book online at www.bmf.org.uk or use the form at the back of this brochure

Induction and Operations

training

SOLUTIONS

Warehouse & Yard Layout OVERVIEW

CONTENT

This practical programme will give the knowledge and understanding needed to develop a warehouse layout that will operate safely, efficiently and economically, so as to add contribution to the overall profitability of the organisation. Each area covered in the workshop will conclude with plans of action to help with implementation on the job.

• Efficient space planning and utilisation • Fixtures and fittings • Best practice for warehousing • Building in safety • Routine maintenance and checks • Stock and order levels • Stock rotation and sequencing

WHO WOULD BENEFIT? Managers, Assistant Managers and Yard Supervisors.

• Goods in and out • Security • Leakage and shrinkage

KEY RESULTS

• Damage prevention

• By the end of the workshop the delegates will;

• Order picking

• Understand how to plan to make the best use of space available

• Action plans.

• Be able to build in appropriate fixtures and fittings • Identify the most efficient operating practice • Develop a safe working environment • Be able to maintain security • Demonstrate how to minimise damage.

Course Information Course duration 1 day Course type

Regional or in-company

Further development opportunities • Principles of Merchandising • Reducing Stock Loss & Shrinkage

Book online at www.bmf.org.uk or use the form at the back of this brochure

33

Apprenticeships Merchant Apprentice Training

35-36

Customer Service

37

Team Leading

38

Warehousing and Storage

39

Business Administration

40

Management 41 Merchant Supplies – Timber

42

training

SOLUTIONS

34

Apprenticeships national training providers Working in partnership with BMF

training

SOLUTIONS

Merchant Apprentice Training The BMF Apprentice Scheme is a highly effective way to train staff to work effectively and competently. Apprenticeships are work-based training programmes, designed around the needs of employers. The BMF Apprenticeship courses lead to nationally recognised qualifications.

Merchants can use the BMF Apprentice Scheme to train both new and existing employees. In most cases in England, funding is available to train apprentices, with some availability of funding in Scotland and Wales.

The minimum duration of a BMF Apprenticeship is 12 months, depending on the job role and the qualification. The available qualifications are: • Customer service • Team leading • Warehousing and storage • Business administration • Management • Merchant supplies – timber.

There are two levels of Apprenticeship available: Intermediate Level Apprenticeships Apprentices work towards a Level 2 qualification that includes an NVQ demonstrating practical skills, a Technical Certificate demonstrating knowledge and understanding; and Functional Skills (English, Maths and ICT for team leading). Progression from an intermediate level apprenticeship could include an advanced level apprenticeship in a management qualification, for example.

Advanced Level Apprenticeships Apprentices work towards Level 3 qualifications that includes NVQ a Technical Certificate demonstrating knowledge and understanding; and Functional Skills (English, Math’s and ICT for management).

Progression from an advanced level apprenticeship could include an apprenticeship framework at Level 4 or the BMF Diploma in Merchanting.

As BMF Apprenticeships are work-based training programmes, most of the training is ‘on the job’.

You must give your apprentices an induction into their role and provide on-the-job training. You are also responsible for paying your apprentices’ wages; for a minimum of 30 hours per week for the duration of the Apprenticeship; and providing training support.

The BMF Apprentice Training programme is managed and delivered by Didac Limited, a highly experienced national training provider with particular expertise in the merchant and woodworking sector. As a nationally recognised training company, Didac is regularly inspected by a variety of stakeholders including OFSTED, who recently judged Didac as an Outstanding training provider.

Book online at www.bmf.org.uk or use the form at the back of this brochure

35

Apprenticeships national training providers

training

Working in partnership with BMF

SOLUTIONS

Didac will provide you, the employer, with an experienced trainer/assessor who will be able to support and guide both you and the apprentice during the course. They will work with you to: • Help you decide which Apprenticeship is right for your employee • Explain the way that Apprenticeships work and if funding is available • Agree a training plan with your apprentice • Help you recruit an apprentice or support your existing staff into Apprenticeships • Manage the training and evaluation; and • Ensure that national quality standards are met and deliver integrated, coherent training.

Didac has a contract with the Skills Funding Agency, which enables builders’ merchants to benefit from government funding targeted at apprentice training. The size of the contribution varies, depending on the qualification, the age of the candidate and the size of the employer. If the apprentice is aged 16–18 years old, you will receive 100 per cent of the cost of the training; if they are 19–23 years old, you will receive up to 50 per cent; if they are 24 years old or over, you, or the individual apprentice, may have to pay for the entirety of the training. Some flexibilities and short term funding opportunities can apply, so it’s worth discussing your training needs with Didac to see what funding is currently available.

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All funding is paid directly to Didac.

At the time of going to press, the apprentice minimum wage for 16 to 18 year olds is £2.65 per hour and applies to working time and time spent training. Employers are free to pay above the new wage and many do so, but employers must ensure that they are paying their apprentices at least the minimum wage.

For 19 year olds and over past their first year of employment, they get the rate that applies to their age.

If an apprentice is on a higher wage, the employer must continue to pay that for the remainder of the training or until the apprentice becomes eligible for the full national minimum wage.

Apprenticeships are subject to eligibility and funding rules, which are different for each country in the UK. In all cases, please contact Didac on 0845 4756652 or email info@didac.co.uk requesting funding information on BMF Apprenticeships.

Book online at www.bmf.org.uk or use the form at the back of this brochure

Apprenticeships

training

SOLUTIONS

Customer Service Overview

Content

The Customer Service Apprenticeship teaches the skills to provide excellent customer service.

• Dealing with customers face to face

Good customer service is key to the success of any business or organisation, so an employee completing this Apprenticeship will be taught to make sure that customers are dealt with in a positive, reliable and professional manner – whether that’s by offering advice, answering questions or handling complaints.

• Problem solving

This will be achieved by helping customer service employees understand and value the importance of up-to-date knowledge of their organisation’s products and services, whilst providing them with the tools to be able to communicate with all sorts of people.

• Communicating effectively.

Qualifications An apprentice will achieve a number of recognised qualifications all delivered in the workplace:

• Working on a helpdesk or trade counter • Identifying and making business improvements • Dealing with complaints effectively • Going the extra mile and making a difference • Dealing with diverse customers and in diverse situations

Course Information Course duration Minimum 12 months Course type

Practical assessment

• NVQ in Customer Service Level 2 • Technical Certificate in Customer Service Level 2 (demonstrating knowledge and understanding) • Functional Skills (Maths and English) • Employment Rights and Responsibilities Workbook.

Progression Progression can include the following: • Advanced Apprenticeship – L3 Customer Service • Team Leading (ILM Level 2) • Management (ILM Level 3) Dependent on job role and responsibilities Cost • FREE for 16–18 year olds • 19+ part funded with employer contribution

Book online at www.bmf.org.uk or use the form at the back of this brochure

37

Apprenticeships

training

SOLUTIONS

Team Leading Overview The Apprenticeship in Team Leading is ideal for first-time team leaders with a range of responsibilities including: • • • •

Allocating work to team members/colleagues Achieving specific results Decision making Developing yourself

• Functional Skills (Maths, English and ICT) • Employment Rights and Responsibilities Workbook • Delivered in the workplace.

The Apprenticeship aims to give learners an opportunity to develop their team leading skills, thereby becoming more effective for themselves and their employer.

Content

Learners take three mandatory units focusing on planning and allocating work for the team, managing personal development, setting objectives and supporting team members.

• Making improvements to how the company operates

Learners then choose from a diverse range of optional units to complete the qualification, tailoring their learning to meet their individual and organisational needs. As part of the apprenticeship, the learner will also be able to access free resources with membership of the Institute of Leadership and Management.

Work based learning will provide hands on experience and help to develop a broad range of skills and knowledge to meet the employer’s business needs.

• Supervision of individual or teams • Developing staff and checking progress of tasks

• Monitoring Health & Safety in the workplace and following company procedures.

Course Information Course duration Minimum 12 months Course type

Practical assessment

Progression Progression can include ILM Level 3 NVQ Diploma in Management, dependent on job role and responsibilities.

Qualifications

Cost

An apprentice will achieve a number of recognised qualifications.

• FREE for 16–18 year olds • 19+ part funded with employer contribution

• NVQ in Team Leading Level 2

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• Technical Certificate in Team Leading Level 2 (demonstrating your knowledge and understanding)

Book online at www.bmf.org.uk or use the form at the back of this brochure

Apprenticeships

training

SOLUTIONS

Warehousing and Storage Overview

Content

The Warehousing and Storage Apprenticeship deals with the movement and storage of goods, which is a critical aspect of any builders merchant business.

• Keeping the warehouse or yard clean and tidy

This work-based apprenticeship will provide hands on experience and help to develop the broad range of skills and knowledge to meet the employer’s business needs. Apprentices will also understand Health & Safety requirements and how to work as part of a team and the importance of good customer service.

• Assembling orders

Qualifications

• Ordering materials

An apprentice will achieve a number of recognised qualifications.

• Customer service.

• NVQ in Warehousing and Storage Level 2 • Functional Skills (Maths and English) • Employment Rights and Responsibilities Workbook

• Working safely and following relevant legislation • Receiving goods in • Placing goods into storage, moving and handling goods • Loading and unloading vehicles • Working as part of a team • Maintaining quality/quantity of stock

Course Information Course duration Minimum 12 months Course type

Practical assessment

• Delivered in the workplace.

Progression Progression can include the following: • Advanced Apprenticeship in Warehousing and Storage • Customer Service Level 2 or 3 • Team Leading Level 2 • Management Level 3 Dependent on job role and responsibilities Cost • FREE for 16–18 year olds • 19+ part funded with employer contribution

Book online at www.bmf.org.uk or use the form at the back of this brochure

39

Apprenticeships

training

SOLUTIONS

Business Administration Overview

Content

The Business Administration Apprenticeship is about playing an important and effective support role within a business. 97% of employers say that effective administration is essential to their business, so administrators do a crucial job.

• Telephone duties

A Business Administration Apprenticeship is ideally suited to employees covering roles such as organising people and resources, including, administration assistants, data entry and office based staff. As a Business and Administration Apprentice, the training will depend on the employer and job role. Tasks could include typing up board meeting documents, putting financial information together in spread sheets, sending the daily post, or faxing and photocopying confidential documents. This sort of work requires a strong sense of responsibility, accuracy and attention to detail.

All training and assessment is completed in the workplace, so disruption to busy work schedules is kept to a minimum.

Qualifications An apprentice will achieve a number of recognised qualifications.

• NVQ in Business Administration • Technical Certificate in Principles of Business Administration (demonstrating knowledge and understanding) • Employment Rights and Responsibilities Workbook • Functional Skills (Maths, English and ICT).

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• Receptionist • Filing • Data management • Arranging meetings • Dealing with post • Operating equipment – computers, email, fax, photocopier • Finance • Working with a team • Dealing with orders and banking.

Course Information Course duration Minimum 12 months Course type

Practical assessment

Progression Progression can include the following: • Advanced Apprenticeship – L3 Business Administration • Customer Service Level 2 or 3 • Team Leading (ILM Level 2) • Management (ILM Level 3) Dependent on job role and responsibilities Cost • FREE for 16–18 year olds • 19+ part funded with employer contribution

Book online at www.bmf.org.uk or use the form at the back of this brochure

Apprenticeships

training

SOLUTIONS

Management Overview The Apprenticeship in Management is ideal for first time Managers with a range of responsibilities including: • Allocating work to team members/ colleagues/contractors • Achieving specific results • Managing financial and physical resources • Decision making.

The Apprenticeship aims to give learners an opportunity to develop their management performance, becoming more effective in the workplace with a view to ongoing career development.

To achieve this, Apprentices cover three mandatory units on planning and allocating work for the team, managing personal development, setting objectives and supporting team members.

Apprentices can then choose from a diverse range of optional units to complete the qualification, tailoring their learning to meet their individual job role and employer needs. As part of the Apprenticeship, the learner will also be able to access free resources with membership of the Institute of Leadership and Management.

The whole programme is work based and will provide hands on experience and help to develop a broad range of skills and knowledge to meet the employer’s business needs.

Qualifications An apprentice will achieve a number of recognised qualifications.

• NVQ in Management Level 3

• Technical Certificate in Management Principles Level 3 (demonstrating your knowledge and understanding) • Functional Skills (Maths, English and ICT) • Employment Rights and Responsibilities Workbook.

Content • Supervision of individual or teams • Recruiting staff • Developing team skills • Making effective business decisions • Improving one’s own professional development • Develop and implement marketing plans • Ensure compliance with relevant legislation • Review risks and manage processes • Lead team meetings.

Course Information Course duration Minimum 12 months Course type

Practical assessment

Progression Progression can include the following: • ILM Level 5 NVQ Diploma in Management Dependent on job role and responsibilities Cost • 19 to 24 employer contribution POA • 25+ student loan plus employer contribution

Book online at www.bmf.org.uk or use the form at the back of this brochure

41

Apprenticeships

training

SOLUTIONS

Merchant Supplies – Timber Overview

Content

This timber qualification was developed by the industry to meet the needs of merchants who require a specific timber and panel products merchanting qualification for their employees.

• Timber and panel products and their uses • Purchase timber and timber based products • Sell timber and timber based products • Customer service skills

It is a work based programme that provides hands on experience and knowledge to understand timber and panel products and their uses, underpinned by skills that merchants require to buy, sell and manage stock including customer service.

• Stock and logistics operations • Health & Safety in the workplace.

Qualifications A learner will achieve a number of recognised qualifications.

• Level 2 NVQ in Merchant Supplies – Timber (demonstrating practical skills) • Level 2 in Timber and Panel Products and their uses (demonstrating knowledge and understanding) • Functional Skills (Maths and English) • Employment Rights and Responsibilities Workbook

Course Information Course duration Minimum 12 months Course type

Practical assessment

• Delivered in the workplace.

Progression Progression can include ILM Level 3 NVQ Diploma in Management, dependent on job role and responsibilities Cost Apprenticeship • FREE for 16-18 year olds • 19+ part funded with employer contribution

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Book online at www.bmf.org.uk or use the form at the back of this brochure

Products

training

SOLUTIONS

www.bmfcampus.co.uk BMF Campus offers high quality and cost-effective product learning. Being on-line it offers an attractive and enjoyable way for employees to gain understanding of a wide range of product and technical issues. The easy administration tools enable member companies to put together personalised courses comprising hand picked modules for the individuals concerned.

BMF partners with Cortexa the developers of BMF Campus who are responsible for the day to day running of BMF Campus. Cortexa will deal directly with members and offer a range of flexible subscription options.

remove staff members, run reports and monitor staff activity. In addition to the full Cortexa Product Catalogue you get free access to Wood Campus and access to over 60 Building Blocks e-learning programmes.

BMF Campus includes ‘Wood Campus’ content and courses covering, IT Skills, Project Management and Health & Safety Compliance.

In addition there is quick reference material such as product updates and 90 second Know-How, documents, videos and news. Cortexa offer a technical helpdesk, will run regional workshops and, where appropriate, provide on-site start up support.

The Enterprise Package is aimed at multi branch operations and in addition to all the benefits of the Professional package provides the facility to manage a network of branches and departments with unlimited numbers of users including adding local Managers.

For individual employees, access is available free of charge. Individual users are associated with organisations on the system, so if they choose to upgrade, all training records are retained.

For companies wanting to manage the training of their employees there are now three levels of subscription based service – all available at a reduced cost to BMF members: Professional, Enterprise or Bespoke. Details of the associated subscriptions are available on the BMF Campus website (www.bmfcampus.co.uk).

The Professional Package is aimed at single branch type companies and allows for up to 30 staff to be registered. You will get ‘Site Manager’ access which allows you to add, update and

Cortexa will provide help to get you set up including site visits if required. Where large numbers of staff need to be added batch file transfers and integrate with your existing HR system or payroll can be provided.

The Bespoke Package is available for companies looking to push beyond the limits of Enterprise.

Added value elements include brand identification and bespoke content for induction, systems or procedural training, and even the ability to extend the system beyond the boundaries of your organisation to include external partners, or as a value added tool for your closest customers.

To see an up to date list of the products included and how your company can benefit, you can visit www.bmfcampus.co.uk for further details, or telephone Cortexa direct on 01933 227226.

Book online at www.bmf.org.uk or use the form at the back of this brochure

43

Transport Driver CPC Training

45

Driver CPC Training (Modular Version)

46

Transport Training for Non Transport Managers

47

Vehicle Compliance

48

Vehicle Productivity

49

Digital Tachographs & Drivers’ Hours

50

Vehicle Training Counterbalance 51 Reach truck 51 Sideloader 52 Moffett 52 Crane (Lorry Mounted) 53 Telescopic 53 Combi 54 Narrow Aisle Picker 54 Escape Training of Very Narrow Aisle Pickers 55 Banksman, Rigging and Slinging Courses 55 Shovel Loader 56 Pedestrian Pallet 56 Shunting 57 Driver Assessments 57

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LGV Courses

58

Presentation and Regulation Training

59

training

SOLUTIONS

Transport

training

SOLUTIONS

Driver CPC Training OVERVIEW By 10 September 2014 all goods vehicle drivers will have had to have completed 35 hours of periodic training and will need to have 35 hours of refresher training during every further 5 years.

BMF’s approved transport advisers and its partner in the delivery of transport training are Prompt Training. They can help you identify the most practical, efficient and cost-effective way to manage your Driver CPC training programme to suit your business requirements and drivers’ training needs. We have a variety of courses available and the option to train drivers at your premises or at a range of venues nationwide.

external environment changes, providing straight forward advice and guidance, helping to protect both driver and operator licences.

Also examined will be legislative updates, including the role of enforcement authorities and possible consequences for the driver and operator in the event of non-compliance. Drivers will be given the opportunity to gain knowledge through discussion and interactive learning, consolidating this knowledge by way of practical applied exercises.

• Driver CPC update • EU drivers’ hours • Working time directive

WHO WOULD BENEFIT? Drivers/Operations staff.

CONTENT ‘The Driver CPC Course’ is geared toward being taken year on year, covering bite size pieces of the whole Driver CPC syllabus, whilst covering all relevant areas of a driver’s daily duties.

Keeping you up to date with ever changing legislation and helping to protect both driving and operator licences.

• OCRS and graduated fixed penalties – VOSA and the commissioners • Legislative changes/update • Use of tachographs – inclusive of manual entries • Daily walk-around checks • Health & Safety – hazard perception – safe loading principles • Fuel efficiency – key points • First on Scene – first aid – basic procedures

This course provides an overview of the key elements covered during a driver’s daily duties.

It is designed to be undertaken year on year, to consolidate knowledge by way of refresher training or act as an excellent starting point.

The course aims to reinforce the vital aspect of good customer relations and to encourage drivers to follow best practice as well as compliance standards. It details any legislation/

• Customer care – key points • Summary and practical exercise.

Course Information Course duration 1 day (7 hours) Course type

Regional or in-company

Book online at www.bmf.org.uk or use the form at the back of this brochure

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Transport

training

SOLUTIONS

Driver CPC Training (Modular Version) BMF and Prompt can also offer JAUPT approved modular versions of virtually the entire Driver CPC syllabus, this allows you to pick and choose which subjects are most relevant to you.

Choose any two of the following 3.5 hour courses to meet your requirements:• Driving Hours (EU, Domestic & WTD) • Tachographs, Working Hours Records; Digital Tachograph and Effective Defect Reporting • Health & Safety in road transport • Safe loading of vehicles • Fuel efficient – safe driving • Customer care and communication • First Aid • Manual handling • Daily walk-around checks and defect reporting – Security and crime prevention • On road driver assessments and hazard perception • Dangerous goods awareness • Operator licence awareness training • Use of lifting equipment in loading/unloading (Classroom) • Use of lifting equipment in loading/unloading (Practical).

Course Information Course duration 3.5 hours Course type

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Regional or in-company

Book online at www.bmf.org.uk or use the form at the back of this brochure

Transport

training

SOLUTIONS

Transport Training for Non Transport Managers OVERVIEW

CONTENT

This specifically designed course will provide delegates with an informative overview on the requirements for operating from one vehicle to a fleet. This can address any concerns over legislation and requirements relating to business transport.

‘O’ Licence Who needs one? – How do you get one? – Got one, what next? – Vehicle Maintenance – Vehicle Inspections – Defect Reporting

WHO WOULD BENEFIT? Anyone with a day-to-day involvement with organising deliveries using company vehicles.

KEY RESULTS • A clear overview of all requirements surrounding transport • Awareness of Operator’s Licence and Tachographs • The requirements of drivers • The law surrounding business transportation.

Tachographs • Analogue – Charts – How many charts should a driver have? – Who should check the charts? – How long should they be kept?

• Digital – How do they work? – Downloading the driver’s card – Downloading the VU Drivers Get the right driver – What licence do they need?

– Should they get induction training? – How often should drivers’ licences be checked?

The Law Vehicle safety – Loading and unloading – Parking – Speeding – Drink and Drugs – Mobile phones – What is ANPR?

Course Information Course duration 1 day Course type

Regional

Further development opportunities • Developing Leadership Skills for Supervisors • Finance for Non Financial Managers • Diploma in Merchanting

Book online at www.bmf.org.uk or use the form at the back of this brochure

47

Transport

training

SOLUTIONS

Vehicle Compliance OVERVIEW

CONTENT

This course focuses on ensuring total compliance with the Operator’s Licence requirements. Any merchants who operate commercial vehicles need to have a full understanding of what is required; this workshop will ensure that is provided.

• Vehicle costing

WHO WOULD BENEFIT?

• Customer delivery charging

Drivers, Fleet Managers, Yard Supervisors.

• Driver daily vehicle checks

• Standard costs • Running costs • Depreciation calculation • Mileage rate calculation

• Vehicle defect reporting

KEY RESULTS • Organising a transport fleet legally and efficiently

• Planned preventative maintenance • Vehicle selection

• An understanding of current legalisation

• Plated weights

• Control and manage drivers

• Maximising and utilisation of load carrying capacity

• Understand the importance of Health & Safety regulations when operating goods vehicles.

• Increasing the value of an order • Practical exercises • Action plans.

Course Information Course duration 1 day Course type

Regional

Further development opportunities • Vehicle Productivity • Digital Tachograph & Drivers’ Hours

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Book online at www.bmf.org.uk or use the form at the back of this brochure

Transport

training

SOLUTIONS

Vehicle Productivity OVERVIEW

CONTENT

This course is designed to ensure delegates will have an understanding of the expense incurred when operating delivery vehicles, and how important it is to ensure that the correct type of vehicle is used in an organised and cost efficient way.

• Vehicle costing

WHO WOULD BENEFIT?

• Customer delivery charging

Drivers, Fleet Managers, Yard Supervisors.

• Driver’s daily vehicle checks

KEY RESULTS • Understanding the importance of using the correct vehicle type • Ability to identify the most cost effective way of delivering

• Standing costs • Running costs • Depreciation calculation • Mileage rate calculation

• Planned preventive maintenance • Vehicle selection • Plated weights • Maximising utilisation of load carrying capacity.

• Basic understanding of the relevant Health & Safety legislation • Working with drivers.

Course Information Course duration 1 day Course type

Regional

Further development opportunities • Vehicle Compliance • Driver CPC Training

Book online at www.bmf.org.uk or use the form at the back of this brochure

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Transport

training

SOLUTIONS

Digital Tachographs & Drivers’ Hours OVERVIEW

CONTENT

This course will break down the full operational function of the tachograph, working with drivers and transport office staff. This is a very hands-on workshop using a simulator to ensure the highest level of understanding.

Refresher on the law including drivers’ hours and working time – Learn how to operate the new equipment using the hands-on simulator.

WHO WOULD BENEFIT? Transport Managers, Drivers.

KEY RESULTS • Awareness of the new drivers’ cards • Operating functions of the tachographs • How to set the (UTC) time • Driver responsibilities • Accessing data • Enforcement aspects.

Administrative staff will additionally understand: • The company card • Software requirements • Data download obligations.

Course Information Course duration 1 day Course type

Regional

Further development opportunities • Vehicle Compliance • Driver CPC Training

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Book online at www.bmf.org.uk or use the form at the back of this brochure

Transport

training

SOLUTIONS

Vehicle Training All fork lift truck courses are accredited by either RTITB (Road Transport Industrial Training Board) or ITTSAR (Independent Training Standards Scheme and Register) depending on which trainer completes the training.

Counterbalance

Reach Truck

COURSE OBJECTIVE

COURSE OBJECTIVE

To enable the trainee to operate a Counterbalance confidently and in accordance with the Health & Safety Commission’s Approved Code of Practice for rider operated lift trucks.

To enable the trainee to operate a Reach confidently and in accordance with the Health & Safety Commission’s Approved Code of Practice for rider operated lift trucks.

COURSE CONTENT

COURSE CONTENT

• Operator safety code

• Operator safety code

• Introduction to the lift truck

• Introduction to the lift truck

• Daily routine check list

• Daily routine check list

• Lifting principles

• Lifting principles

• Skills development and assessment.

• Skills development and assessment.

Course Information

Course Information

Course duration 1 day refresher Novice: 3–5 days (depending on number of trainees and experience)

Course duration 1 day refresher Novice: 3–5 days (depending on number of trainees and experience)

Book online at www.bmf.org.uk or use the form at the back of this brochure

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Transport

training

SOLUTIONS

Vehicle Training SIDELOADER

MOFFETT

COURSE OBJECTIVE

COURSE OBJECTIVE

To enable the trainee to operate a Sideloader confidently and in accordance with the Health & Safety Commission’s Approved Code of Practice for rider operated lift trucks.

To enable the trainee to operate a Moffett confidently and in accordance with the Health & Safety Commission’s Approved Code of Practice for rider operated lift trucks. To fully understand the stability factors, and the ability to mount and dismount the Moffett from a vehicle transport frame and using it on appropriate ground conditions (as it is a rough terrain truck).

COURSE CONTENT • Operator safety code • Introduction to the lift truck • Daily routine check list

COURSE CONTENT

• Lifting principles

• Operator safety code

• Skills development and assessment.

• Introduction to the lift truck • Daily routine check list • Mounting and dismounting on to transport frame • Operating on slopes and various ground conditions • Lifting principles • Skills development and assessment.

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Course Information

Course Information

Course duration 1 day refresher Novice: 3–5 days (depending on number of trainees and experience)

Course duration 1 day refresher Novice: 3–5 days (depending on number of trainees and experience)

Book online at www.bmf.org.uk or use the form at the back of this brochure

Transport

training

SOLUTIONS

Vehicle Training CRANE (LORRY MOUNTED)

TELESCOPIC

COURSE OBJECTIVE

COURSE OBJECTIVE

To teach the operators to prepare, safely operate and maintain their Crane. Daily inspections, safety checks and safe procedures of working.

To enable the trainee to operate Telescopic equipment confidently and in accordance with the Health & Safety Commission’s Approved Code of Practice for rider operated lift trucks.

COURSE CONTENT • Operator safety code

COURSE CONTENT

• Introduction to the crane

• Operator safety code

• Daily routine check list

• Introduction to the lift truck

• Lifting principles

• Daily routine check list

• Safety awareness

• Lifting principles

• Skills development and assessment.

• Skills development and assessment.

Course Information

Course Information

Course duration 1 day refresher Novice: 2 days (depending on number of trainees and experience)

Course duration 1 day refresher Novice: 3–5 days (depending on number of trainees and experience)

Book online at www.bmf.org.uk or use the form at the back of this brochure

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Transport

training

SOLUTIONS

Vehicle Training COMBI

NARROW AISLE PICKER

COURSE OBJECTIVE

COURSE OBJECTIVE

To enable the trainee to operate a Combi truck confidently and in accordance with the Health & Safety Commission’s Approved Code of Practice for rider operated lift trucks, using the vehicle in a four-way and sideways mode.

To enable the trainee to operate VNA equipment confidently and in accordance with the Health & Safety Commission’s Approved Code of Practice for rider operated lift trucks.

COURSE CONTENT

COURSE CONTENT

• Operator safety code

• Operator safety code

• Introduction to the lift truck

• Introduction to the lift truck

• Daily routine check list

• Daily routine check list

• Lifting principles

• Lifting principles (including four-way and sideways mode)

• Skills development and assessment.

• Skills development and assessment.

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Course Information

Course Information

Course duration 1 day refresher Novice: 3–5 days (depending on number of trainees and experience)

Course duration 1 day refresher Novice: 3–5 days (depending on number of trainees and experience)

Book online at www.bmf.org.uk or use the form at the back of this brochure

Transport

training

SOLUTIONS

Vehicle Training ESCAPE TRAINING OF VERY NARROW AISLE PICKERS

BANKSMAN, RIGGING AND SLINGING COURSES

COURSE OBJECTIVE

COURSE OBJECTIVE

Escape System is an emergency evacuation unit based on the abseiling principle, tailor made to specifically suit man-up fork lift trucks. It is intended for use when the elevated cab of the fork lift is rendered immobile and should only be used as a last resort.

To have both the theoretical and practical knowledge of safe methods of rigging and slinging and the correct selection of lifting tackle.

The importance of lifting in relation to working loads and their statutory duties under the Health & Safety at Work Act.

COURSE CONTENT

COURSE CONTENT

• Health & Safety at Work Act 1974

• Health & Safety at Work Act 1974

• General duties of employers

• General duties of employers

• Duties of employees

• Duties of employees

• Powers of the Inspectorate.

• Powers of the Inspectorate • Factories Act 1961

Where a harness is in place on a Very Narrow Aisle truck, we instruct and test as part of the course, a separate certificate is issued to reflect this additional skill. Our Instructors who train on the use of Escape Systems for VNA Trucks, have been trained by Total Access and Olympia Triumph.

Course Information Course duration 1 day refresher (incorporated into VNA training)

• Lifting tackle • Lifting machines.

Course Information Course duration 1 day

Book online at www.bmf.org.uk or use the form at the back of this brochure

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Transport

training

SOLUTIONS

Vehicle Training SHOVEL LOADER

PEDESTRIAN PALLET

COURSE OBJECTIVE

COURSE OBJECTIVE

To enable the trainee to operate a Shovel Loader confidently and in accordance with the Health & Safety Commission’s Approved Code of Practice.

To enable the trainee to operate a Pedestrian Pallet confidently and in accordance with the Health & Safety Commission’s Approved Code of Practice for rider operated lift trucks.

COURSE CONTENT

COURSE CONTENT

• Operator safety code

• Operator safety code

• Introduction to the lift truck

• Introduction to the lift truck

• Daily routine check list

• Daily routine check list (including battery checks on electronic equipment, where applicable)

• Stability factors and safe operation • Lifting principles • Skills development and assessment.

• Lifting principles • Skills development and assessment.

Course Information Course Information Course duration 1 day

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Course duration 1 day refresher Novice: 1–2 days (depending on number of trainees and experience)

Book online at www.bmf.org.uk or use the form at the back of this brochure

Transport

training

SOLUTIONS

Vehicle Training SHUNTING

DRIVER ASSESSMENTS

COURSE OBJECTIVE

COURSE OBJECTIVE

To enable the trainee to operate, park and shunt a vehicle confidently and in accordance with the Health & Safety Commission’s Approved Code of Practice for rider operated lift trucks.

To assess the trainee’s driving ability and safety awareness and report on the findings, recommending further appropriate training if necessary.

COURSE CONTENT

COURSE CONTENT

• Safe manoeuvre and parking of vehicles

• Practical driving assessment

• Operator safety code

• Driver risk assessment report.

• Introduction to the vehicle • Daily routine check list • Skills development and assessment.

Course Information

Course Information

Course duration 1 day

Course duration 1 day

Book online at www.bmf.org.uk or use the form at the back of this brochure

57

Transport

training

SOLUTIONS

LGV Courses CAT C – WHAT DO WE OFFER? Age 21 All goods vehicles over 7.5 tonnes This licence will enable the learner to drive any rigid vehicle regardless of axles and weight.

Training courses range from 1 to 6 days dependent on any previous driving experience, an assessment drive is available to determine the exact requirements, ‘C’ provisional entitlement is required.

CAT C1 Age 18 Light goods vehicles between 3.5 and 7.5 tonnes Training courses range from 1 to 6 days dependent on the learner’s previous knowledge and experience. An assessment drive is available to help determine the exact requirements. C1 provisional entitlement is required. Pre 1997 C1 licence holders restricted to 8.25 tonnes gvw, to include vehicle and any trailer. Post 1997 C1 entitles holder to drive vehicles up to 12 tonnes gvw including trailer of 750kgs.

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B+E TOWING LARGER TRAILERS The learner must hold a full driving licence to tow anything. Most drivers who passed their test before 1 January 1997 have licence categories allowing them to drive vehicle and trailer combinations weighing up to 8.25 tonnes.

Previously, categories B; B&E; C1 and C1&E were granted automatically, but since that date it has become necessary for further tests to be passed.

The above does not apply to holders of licences issued before 1 January 1997, where ‘grandfather rights’ apply. In other words, the additional categories are not removed. The exceptions to this are where a driver loses his licence as a result of a prosecution. In some circumstances the new licence will only give entitlement to Category B and a test will have to be passed to gain further entitlements.

LGV CATEGORY C+E Age 21 Category C+E is needed to drive an Articulated Vehicle or Draw Bar Goods Vehicle. A full category C licence is required. Courses range from 1 to 6 days dependent on any previous experience, an assessment drive is available to determine the exact requirements, C+E provisional entitlement is required.

Book online at www.bmf.org.uk or use the form at the back of this brochure

Transport

training

SOLUTIONS

Presentation and Regulation Training WORKING TIME REGULATIONS

OWNER/MANAGER TRAINING

Working Time Regulation training aims to instruct drivers on the current EU legislation with regard to the working and recording of drivers’ hours. Also covered on the course are rules and regulations in relation to breaks and periods of availability.

Procedures and systems on their own cannot ensure that vehicles are roadworthy. Good quality maintenance practices and skills, together with strong supervision and effective management are also necessary. The Owner/ Manager Training course aims to provide such relevant skills.

INSTRUCTOR COURSES For the candidate to achieve the required standard, this RTITB or ITSSAR Accredited Course will cover the following: • Role of the lift truck instructor and their responsibilities • Techniques for structuring training material into a logical sequence for teaching skills and knowledge • The maintenance of training records • An effective style for teaching skills appropriate to the types of truck involved and its associated application • An objective and critical approach towards the effectiveness of their instruction.

Course Information

Course Information

Course duration 2–3 hours

Course duration 10 days

Book online at www.bmf.org.uk or use the form at the back of this brochure

59

Specialist Measuring Building Quantities

61

Kitchen Design with Sales and Customer Care

62

Bathroom Design with Sales and Customer Care

63

Introduction to Employment Law

64

Introduction to Writing Employment Contracts

64

training

SOLUTIONS

60

Specialist

training

SOLUTIONS

Measuring Building Quantities OVERVIEW

• Felt and tiles

This practical and specialist course introduces delegates to the skill of ‘taking off’ of materials from standard drawings. It is highly practical and will enhance basic skills as well as improve competencies of delegates.

• Board materials and finishings

WHO WOULD BENEFIT?

• Scales and projections • Square areas • Items • Groundwork/excavation

Anyone with the requirement to ‘take off’ materials from standard drawings or wanting to refresh their knowledge.

• Concrete works

KEY RESULTS

• Roof timbers

• Demonstrate knowledge of drawings

• Above ground drainage.

• Drainage superstructure • Insulation

• How to follow the rational construction process • How to ‘take off’ materials from basic drawings.

CONTENT • General introduction • Approximate estimates including liner meterage • Volumes • Sub structure

Course Information

• Spoil • Brickwork and blockwork • Sand and cement • Frames.

Course duration 1 day Course type

Regional or in-company

Further development opportunities • Maximising Margin • Persuasive Presentations • Sales Training for Sales Reps

Book online at www.bmf.org.uk or use the form at the back of this brochure

61

Specialist

training

SOLUTIONS

Kitchen Design with Sales and Customer Care OVERVIEW Success in planning any kitchen depends on how well the designer understands and adheres to the design process – which is all about knowing how to take a good brief from the customer.

Vitally important is the correct and accurate way of carrying out a survey, keeping up with current compliance and how that impacts on the plan.

This is the area where profit is often lost, if the plan does not work and the units do not fit then the cost of putting it right eats away into the profit of the project.

This is a 2-day practical course designed to enhance creativity through conceptualisation. It will enable attendees to learn how to use the power of design and presentation to successfully make your business grow.

WHO WOULD BENEFIT? Anyone involved in the planning and preparation of kitchen design.

KEY RESULTS 1 The Brief Learn to prepare a brief 2 The Survey Learn to prepare an accurate survey

Practical sessions: • Define individual needs and activities • Understand how to use a scale rule • Learn to outline the room ahead of the survey • How to survey a room correctly • Design and prepare a plan of the surveyed room • Present your design.

Course Information

3 The Plan Learn to prepare working plans

Course duration 2 days

4 The Presentation Learn to create compelling presentations

Course type

5 The Sale

Further development opportunities • Bathroom Design with Sales & Customer Care • Persuasive Presentations • Maximising Margin

CONTENT • Make yourself aware of current and new building regulations

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• Application of the key elements and principles of design • The power of lighting • The power of colour • The use of planning guidelines in individual situations • Design data including inclusive design • How lifestyle changes influence design decisions • Styles and periods • Unique architectural challenges • Learn how to prepare professional working drawings, schedules, reports and quotations • Clear plan dimensions and annotations result in good working drawings • Computer Aided Design – how to present your design – an outline • Best practice techniques in selling your design • The use of presentation techniques to create maximum impact.

Regional or in-company

Book online at www.bmf.org.uk or use the form at the back of this brochure

Specialist

training

SOLUTIONS

Bathroom Design with Sales and Customer Care OVERVIEW The success to planning any bathroom depends on understanding and adhering to the design process – which is all about knowing how to take a good brief from your customer. Vitally important is the correct and accurate way of carrying out a survey, keeping up with current compliance and how that impacts on your plan.

This is the area where profit is often lost, if the plan does not work and the units do not fit then the cost of putting it right eats away into the profit of the project.

Learning to prepare plans that the client/customer and the installer fully understand and can work to results in a successful installation. Presenting the design/plan in a confident and professional manner will almost certainly secure the order and put you one step ahead of the competition.

KEY RESULTS 1. The Brief Learn to prepare a brief

• The power of lighting • The power of colour • The use of planning guidelines in individual situations • Design data including inclusive design • How lifestyle changes influence design decisions • Styles and periods • Unique architectural challenges • Learn how to prepare professional working drawings, schedules, reports and quotations • Clear plan dimensions and annotations result in good working drawings • Computer Aided Design – how to present your design – an outline • Best practice techniques in selling your design • The use of presentation techniques to create maximum impact Practical sessions: • Define individual needs and activities • Understand how to use a scale rule • Learn to outline the room ahead of the survey • How to survey a room correctly • Design and prepare a plan of the surveyed room • Present your design.

2. The Survey Learn to prepare an accurate survey 3. The Plan Learn to prepare working plans

Course Information

4. The Presentation Learn to create compelling presentations

Course duration 1 day

5. The Sale

Course type

CONTENT

Further development opportunities • Kitchen Design with Sales & Customer Care • Persuasive Presentations • Maximising Margin

• Current and new building regulations • Application of the key elements and principles of design

Regional or in-company

Book online at www.bmf.org.uk or use the form at the back of this brochure

63

Specialist

training

SOLUTIONS

Introduction to Employment Law OVERVIEW

CONTENT

Managing staff is a full time job in its own right.

With employment law changing on an annual basis it is imperative that Managers of builders merchants have a basic understanding of employment law, giving them confidence to deal with staff problems within the law.

• How to recognise issues that could be threatening in law

WHO WOULD BENEFIT?

• Using references and probation periods effectively

Proprietors, New Personnel Managers, Personnel Officers, Regional Managers, Managers and Assistant Managers.

• Keeping notes and using them to protect against employee claims • Using employment contracts to your advantage

• Formal and Informal disciplinary procedures • Dealing with absenteeism • How to dismiss lawfully.

KEY RESULTS The Practical Implications of: • Offering employment and agreeing the terms • Changing terms and conditions • Discrimination in selection, employment and termination • Data Protection Act • Maternity and Paternity rights • Statutory provisions for holiday and sickness • Dealing with discipline, dismissal and absenteeism • Discipline and grievance appeals.

Course Information Course duration 1 day Course type

Regional or in-company

Further development opportunities • Introduction to Management • Introduction to writing Employment Contracts • Diploma in Merchanting

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Book online at www.bmf.org.uk or use the form at the back of this brochure

Specialist

training

SOLUTIONS

Introduction to Writing Employment Contracts OVERVIEW

CONTENT

The Contract of Employment sets the foundation for the relationship between employer and employee. Whilst certain legal requirements have to be met, the employer is free to include a wide range of topics in order to set the rules and conditions that meet the business needs exactly.

• How to write an employment contract that meets all legal requirements

WHO WOULD BENEFIT? Proprietors, Personnel Managers/Officers.

KEY RESULTS Delegates will learn how to: • Legally issue and revise contracts of employment • Write company rules and handbooks and deal with basic queries.

• The requirement of the Employment Act • How to compile a set of rules that are flexible to meet changing business needs • Writing a concise but easy to understand employment handbook • Recognising implied terms imposed by common law • Understand how to deal with custom and practice • How to effect changes to employment contracts lawfully and how to end employment contracts lawfully.

Course Information Course duration 1 day Course type

Regional or in-company

Further development opportunities • Introduction to Employment Law • Diploma in Merchanting

Book online at www.bmf.org.uk or use the form at the back of this brochure

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Sales

training

SOLUTIONS training

SOLUTIONS

General Course Expression of Interest Course title: If you have a number of employees to attend the same course we’ll come to you.

Please tick as appropriate

We would like to arrange the course within our own company We are interested in elements of this course, but would like to discuss a tailor-made BMF In-Company Training course Name of attendee/s (if known) Company Address Postcode Telephone Fax Email Your name (block capitals)

Your signature

Today’s date

Thank you for your order we will be in contact shortly with confirmation details.

If you require further information please call the BMF Training team on 02476 854980.

Please make copies of this page to fax your orders Fax to 02476 854981 or scan and send to training@bmf.org.uk Booking Conditions 1. The Builders Merchants Federation reserves the right to amend, cancel or transfer bookings on any courses. Notice will be given to all Delegates that have bookings, and the option of transfer or cancelling without a surcharge will be offered.

2. Payment must be received in full within 14 days of the Builders Merchants Federation delivering the training course.

3. Telephone bookings must be confirmed in writing within 3 days.

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4. The Builders Merchants Federation reserve the right to alter the content of any course, as part of its on-going policy of continuous development.

5. Course Tuition Fees include course documentation, morning and afternoon refreshments, and buffet lunch for day courses.

6. Cancellation (by written notice) a) Up to one month prior to the course – NO CHARGE b) Less than one month – but more than one week – 50% FEE c) Less than one week – 100% COURSE FEE

Sales

training

SOLUTIONS

training

SOLUTIONS

BMF Diploma in Merchanting Application Form I am interested in entering ........... (number) learners on a BMF Diploma in Merchanting course.

Please contact me to discuss cost and course dates and locations.

Contact Name Position Company Address Postcode Telephone Fax Email

Name(s) of learner(s) to be enrolled (If appropriate)

Please return to: Builders Merchants Federation 1180 Elliott Court, Coventry Business Park Herald Avenue, Coventry CV5 6UB Tel: 02476 854980 Fax: 02476 854981

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Company Training Record Employee name

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Course title

Start date

End date

Company Training Record contd.

Employee name

Course title

Start date

End date

69

BMF Training Solutions > Training support from the specialists > Easy-to-use reference guide for Branch Managers, Supervisors and HR departments > Tailor made In-Company Training options to suit your company > Industry recognised qualification through manageable self-study course with BMF Diploma in Merchanting

www.bmf.org.uk BMF Head Office 1180 Elliott Court, Coventry Business Park Herald Avenue, Coventry CV5 6UB Tel: 02476 854980 Fax: 02476 854981 Email: info@bmf.org.uk

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