Family Classic Cars Service Manager Glen McDorman says good listening skills are just as important as good mechanics. The shop took gold in the “Best Customer Service” category. Photo by Jonathan Volzke
A hearty congratulations to this year’s winners of The Capistrano Dispatch’s 5th Annual Golden Horseshoe Awards. In 2011, it was the best of
times and the worst of times for businesses that keep our historic town moving along. While the economy continued to recover, companies and their employees hunkered down and some, sadly, didn’t make it. This just gives us all the more reason to salute — and patronize — the ones who survived, not by taking shortcuts but by streamlining their business and continuing to earn our business with everything from good prices to great attitudes. With our hectic schedules filled with school, work and play, we often take for granted the folks who make our lives a little easier. They groom our dogs and care for our horses. They clean our work shirts and help us keep our fitness routines. They keep our bellies—and our glasses—filled and put smiles on our faces. So cheers to all the winners and the hundreds of nominees. — Jonathan Volzke