25 Innovative Companies to Watch 2021

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25 INNOVATIVE COMPANIES TO WATCH 2021 www.thechiefsdigest.com DECEMBER 2021 Innovation Pioneering best-in-class IT for greater customer service Scott Lawson VP, IT & Digital Transformation Pioneer Landscape Centers US ISSN 2770-7830

EDITOR’S DESK

Thepandemicwasthelargestyear-on-yearincreasesince 2005.Severalbusinesseswereforcedbythepandemicto dramaticallyalterthewaytheyoperate,making innovationtheirnumberonepriority Today,prioritizing innovationisthekeytogrowthinthepost-crisisscenario. McKinseyhighlightedinareportthattheleadersfacean importantchoicearoundsupportinginnovation-ledgrowthinthe shortterm,onethatmayhavelastingconsequencesfortheir companies'abilitytogrowintheyearstocome.Ourresearch suggeststhatplayingitsafemaybeashort-sighteddecisionrightnow.

Amidthecrisis,someselectiveleadersunderstoodthevitalityofinnovationandswiftlyworkedwiththe teamtodeliverupgradedandqualifiedsolutionstailoredtodeliverthebestinthepost-crisisscenario.In the“25InnovativeCompaniestowatch2021”issue,wehavehighlightedthejourneysofsuch innovativecompaniesthatwerequicktoactonthechangesandupgradetheirservicesandsolutions. Themagazinealsofocusesonansweringthe“what happens after the end of the lockdown, what happens once there's a vaccine?”Theleadershavebrieflylaidouttheexplanationsfortheanticipated trendsandhowyoucanutilizeinnovationinstayingabreastofthecompetitors.

Thesefeaturedinnovativecompaniesareproofthatbusinessescangainlong-termadvantagesby understandingsuchshiftsandtheopportunitiestheypresent.Thecrisisof2009isalsoagreatexample thatemphasizeshowthecompaniesthatchooseaninnovativeapproachnotonlyemergedstrongerbut alsooutperformedinthemarketandcontinuedtodeliveracceleratedgrowthoverthesubsequentyears. Best,

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10. Pioneer Landscape Centers
CONTENTS
121Advisor
Africure Pharmaceuticals Limited
Arcuity ai
Eturi Corp
Evolving Solutions
IRONSCALES
PeopleAdmin
Pluxity 44. R2C Inc 48. Tec-Tel Communications
20.
24.
28.
30.
34.
36.
38.
42.

to Watch 2021 25C MPANIES INNOVATIVE

MANAGEMENT

COMPANYINBRIEF

EvolvingSolutionsisaclient-centricconsultingcompanythat focusesondeliveringtechnicalsolutionsthatenablemodern operationsinahybridcloudworld.

Throughcollaborationandcontinuousimprovement,R2CInc isdedicatedtoperforminginalegal,ethical,andmoral mannertomeetandexceedallcustomerexpectations.

abusinesstechnology

Arcuityaiprovidesauthenticatedrecordsobtainedon blockchainandprovidedinaparty-neutralmannerina HITRUST

EvolvingSolutions JaimeGmach CEO PioneerLandscape Centers ScottLawson VP,IT&Digital Transformation PioneerLandscapeCentersistheleadinglandscapeand hardscapematerialssupplierintheUnitedStates. Tec-Tel Communications JoeIntoci President&CEO Tec-TelCommunicationsis and hardwareprovidercommittedtoofferingnationwideexpert assistance. Arcuityai SteveGolin President CSFCloud. COMPANYNAME R2CInc RobertWilson CEO

MANAGEMENT COMPANYINBRIEF COMPANYNAME

Eturidevelopsessentialcross-platformsolutionsformobile devices.Itsflagshipproduct,OurPact,istheworld'sleading parentalcontrolapplication.

IRONSCALESofferssecurityprofessionalsandend-users anAI-driven,self-learningemailsecurityplatformthat providesacomprehensivesolutiontostoptomorrow's phishingattackstoday

PeopleAdmin'smulti-tenantSaaS-basedsolutionsenable organizationstosimplifytheirtalentmanagementprocess whileutilizingindustry-leadinganalytics.

PLUXITYstandsforplug-insforthesoftcitywhichmightbe allconnected.Toachievethat,PLUXITYpursuedtodevelop moreexpandableandpracticalsolutionsforthesmartcity

Establishedin2010,121Advisorhaspioneeredvarious revolutionarybusinesssolutionsindigitaltechnology, internet,andmobileplatforms,socialmediachannelsaswell asregulatory-compliantcloudsolutionsformultinationaland domesticclients.

AfricureisaPharmaceuticalCompanythatiscommittedto improvingAfricanhealthbycreatingaseriesof ManufacturingAssetsanddevelopingTechnicalCapabilities inSub-SaharanAfrica.

Since1999,eBizDocshasbeenhelpingprivateand public-sectororganizationstoresolvetheissuesarising frommanagingdocumentsatalargescale.

Nextinoisthededicatedinnovationstructureofthe Atempo-WooxoGroup,whichdevelopssolutionsbased onnewtechnologiessuchasmachinelearning,deep machinelearning,andAI.

Foundedin2016,Alertgyaimsattransformingthewayblood sugarlevelsaremonitoredandimprovingthelivesof individualssufferingfromdiabetes.

BNNanoisleveraginginnovationsincutting-edgematerials sciencetotransform,revitalize,andrevolutionizeindustrial commodities.

EturiCorp AmirMoussavian, ExecutiveChairman, CEO&Founder PeopleAdmin RishiRana GeneralManager PLUXITY JaeminYoon CEO 121Advisor KevinSteer CEO BNNano SteveWilcenski CEO eBizDocs HowardGross Founder NextIno Alertgy MarcRippen CEO IRONSCALES EyalBenishti CEO&Founder BernardPeultier VPInnovation& CEO AfricurePharmaceuticals Limited Sinhue BoscoNoronha CEO

MANAGEMENT COMPANYINBRIEF COMPANYNAME

inRiver

ED-SEN

inRiverhelpsorganizationsgainthetrustoftheirconsumersby creatingbetteronlineexperiencestotelltheirstoriesand marketingandsellingtheirproducts.

isaKuwait-basedcompanythatoffershumanoid robotsolutionsandITservicestobusinessesacrossmultiple industriesandhomeusers.

Gotomyerpoffersacloud-basedplatformforQuickbooks andSage.Itssecurecloudservicesincludemanagedserver hosting,privateserverhosting,applicationhosting,DaaS, andmore.

ClikPakisaneCommerceplatformproviderspecializing inorderandlogisticdeliveryfromUSAonline marketplacesandstores.

Logisenseoffersasingleplatformforallbillingneeds therebyhelpingorganizationsthriveinthesubscription ageandexceedcustomerexpectations.

CoantumLeapisfocusedonhelpingorganizationssolvekey businessproblemsbyleveragingemergingtechnologieslike ML,NLP,AugmentedReality,RoboticAutomation,Cloud,etc.

Establishedin2014,EdsenConsultingcaterstothe market'sdemandforInformationTechnologyand ManagementservicesinIndonesia.

ArtistCrowdfundExchangecomeswithafinancial applicationwithasocialmediaflairthathelpsand supportscreativetalentbybuyingtheirproductsor helpingfundprojects.

UNestoffersiOSandAndroidappsandInvestmentAccountfor kidsthathelpsparentsgivetheirchildrenafinancialheadstart.

ManzeeraSolutionsspecializesinbusinessintelligence, artificialintelligence,andadvancedanalytics,ultimatelyaiming atguidingorganizationstomakedata-drivenbusinessdecisions.

ThomasZanzinger CEO Gotomyerp RobertEppele CEO ClikPakInc JessieNicolas CEO Logisense AdamHowatson CEO ManzeeraSolutions ManinderSingh MD&Founder EdwinBudiman CEO ArtistCrowdfund Exchange Unest KseniaYudina Founder&CEO KiranSmart MohammedMubin Mallick CEO KiranSmart DarrenMoore CEO CoantumLeap ManishBhai Co-Founder&CEO
C O V E R S T O R Y | DECEMBER 2021 12
Scott Lawson VP, IT & Digital Transformation Pioneer Landscape Centers

Innovation

Pioneering best-in-class IT for greater customer service

Youcan'torderpeopletobeinnovativeor mandatestellarperformance.Greatleaders knowthat.Instead,theyinvestinpeopleand delegateresponsibilitysothatoperationalimprovementis ownedandactivatedthroughouttheorganization.

That'swhatPaulTudor,presidentofPioneerLandscape Centers,didwhenhetookoverapromisingregional landscapesupplyfirm.Herampedupstaffing,investedin newtechnologyandempoweredhisteamtoturnPioneer intothemarket-leadingoperationitistoday

“Wewantedtomakecompanyprocessesmoreefficient andeasierforemployees,”Tudorsaid.“Ifyoutakecare ofyouremployees,they'lltakecareofyourcustomers, andthosecustomerswilltakecareofyourshareholders.”

AmongthechangesthePioneerteamhasenactedover thepasttwoyears,you'llfindastate-of-the-artIT platformthatintegratespoint-of-salesystems,inventory, anddistributionmanagement.Thecompanyhasalso implementedafirst-classsafetyprogram,stoodupanallnewsalesandsupportchannel,andexpandedbeyondits traditionalretailandcommercialsalesdivisionsto supportindustrialcustomersaswell.Achievingthese changestookcreativethinkingandhardwork.

Here'salookatthecompanyleaderswhore-engineered thebusinessandhelpedtransformPioneerintoatop-tier serviceorganization.

Safetyfirst

OneofthefirstprogramsPioneerrolledouttoshowemployees thatnewmanagementwassincereincaringaboutworkerswas implementingarigoroussafetyprogram.Tudorstartedbyhiring anewmanagerofEnvironment,HealthandSafety(EHS): StevenBoleman,amanwhoearnedhisstripesbyhelping anotherorganizationearnStarSiteCertificationinOSHA's VoluntaryProtectionProgram(VPP).

Earningthisdesignationrequirescompaniestoprovethey've implementedeffectiveEHSsystemsandmaintaininjuryand illnessnumberswellbelownationalaveragesfortheirrespective industries.VPPStarstatusissorare,Boleman'sfirmwasonly th the69 Californiacompanytoearnitoutofsome8million workplacesintheGoldenState.

WithinamonthofbeinghiredatPioneerinOctober2019, BolmansignedthelicensingdealwithEHSInsight,aleading softwarepackagethathequicklybeganconfiguringspecifically forPioneer'sbusiness.Then,workingwithoperationscolleagues andBarbReeser,thecompany'sVicePresidentofPeopleand Safety,Bolmandesignedspecific“safetywalks”tomonitor potentialrisksatretailsites,quarriesandwithinfleetoperations. Becausethecheck-offformsonthosewalksarecomputer-based, theydelivercopiousamountsofdataintothesystemand facilitatecustomizedreportingtobetterservethebusiness.

Trainingrequirementsaremetthroughthesystem,too.“Before, everynewemployeegotthesameorientation,regardlessoftheir

to Watch 2021
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25C MPANIES INNOVATIVE

jobtitle,”saidReeser.“Therewasnospecifictrainingfor ourloaders,forinstance,eventhoughthesepeopleoperate heavyequipmentaroundcustomers.”

Loadingupvehicleswasoneareathatgeneratedplentyof damageclaimsandotherissues,soitwasprioritizedfor

thoseshoes,herfootmighthavebeenshattered,”Boleman said.

Thecompanyinvestsinsafetyforcustomers,too.“Wehad anincidentwhereacustomerhadaheartattackonsite. Noweveryoneofoursiteshasanautomatedexternal defibrillator,andallofourstoremanagersandtheir assistantmanagersknowhowtouseitandperformCPR,” Bolemansaid.

Already,theseeffortshavesavedthecompanymoney,with a$150,000reductioninworkman'scompclaimsbetween 2019and2020.Enhancedtrainingandsafetyregimens havealsoreducedthenumberofsafetyincidentsoverallby 57%,andPioneernowhasatotalrecordableincidentrate that's44%lowerthanindustryaverages.

Rightnow,thecompanyistryingtoincentivizeemployees toreport“near-miss”accidentsandhazards.“Wehaveanoblameculture,andwewantemployeestounderstandthat reportingproblemsareagoodthing.It'showweidentify hazardsinthebusiness,andthenwecantakeactionto preventthem,Reesersaid.”

Yardsales

job-specifictraining.Usingactualloadersandother employeestoplayvariousparts,thePioneerteamused dronesandGoProcamerastofilmseveralbriefbutspecific videosthatcoverthingslikewhatproductscouldbeloaded intowhichvehicles.“Acustomermightcomeinfortwo-tofour-inchcobbleandwantitloadedintoapickuptruck,” Reeserexplained.“Butthatmaterialcanbouncebackand breakcarwindows.Wewereseeingalotofincidents,sowe madesomeincrediblygoodandspecificvideos.Idon't thinkthere'sanybodyelseintheindustrydoingthatright now.”Asaresult,Bolemansaidpropertydamageclaims havedroppedby17.4%between2020and2021,and loader-relatedincidentsaredown52%afterthe implementationofanewloadercertificationprocess.

Iftheshoefits

Pioneeralsocontinuouslyinvestsinsafety Anyemployees whosignongetwhateversafetygeartheyneed: personalizedsafetyveststomakepeoplevisibleintheyard wherecustomersaredriving,hardhatsforthosewhoneed them,safetyglasses,plusvoucherstohelpemployeesbuy steel-toedshoes–arequirementforallretailworkers.

“Justlastweek,a1,000-poundboulderfountainfellonan employee'sfoot.Shehadnoinjuryatall.Ifshedidn'thave

Some60percentofPioneer'scustomersarelandscaping contractors,andmorethanhalfofthemarealsoowneroperatorsoftheirbusiness,peopleworkingside-by-side withemployees,managingsalesandservicesfortheir firms,oftenmovingfromonejobsitetothenextthroughout theday:It'sabusyrole,soanytimeacontractorspendsin Pioneer'srockyardorstoredecreaseshisorherearning ability

Duringbusyseason,contractorswerespendinganaverage of30minutespertripinthelandscapecenterseverytime theycameintoordermaterials.Now,contractorsareinand outinjustover10minutes.Pioneerdidthisbyborrowing ideasfromtherestaurantindustry,saidCraigMauk, Pioneer'sVicePresidentofRetailSalesandOperations.

“Inmanyrestaurants,assoonasanorderisplaced,the timerstartstickingbecausetherearekeyperformance indicators--cooksandservershavetogetfoodoutofthe kitchenandontothetable,”Maukcontinues.“Weapplied timerstocustomerhandletimes–that'showlongpeople waitforloaderstoloadthepurchaseinavehicleso customerscanbeontheirway.”

Thesystemstartstiminghowlongacustomerwaitsassoon asthatcustomerplacesanorder.Pioneersellsbulkproducts –rock,mulch,flagstoneandothermaterials– so

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Loader certification and training has cut down loader-related incidents by 52%

everythinggetsweighed,thenloadedupintothecustomer's vehicle.Thatcompletesthesale.WithinthePioneerpointof-salesystem,acolor-codedalertshowsuponthesales associate'scomputerscreentotellstoreworkershowlonga customerhasbeenwaitingforaloader Whenthecustomer placestheorder,thelightbyhisnameisgreen.Afterfive minutes,it'sorangeand,atthe10-minutemark,itturnsred. “Whenthestoreassociateseesabrightredflashinglighton thescreen,theycanproactivelygofindthatcustomerand findasolutiontothedelay,”Mauksaid.

Implementationofamobilepoint-of-salesystemisanother wayPioneerservescontractorsefficiently.Thecompany's

newpoint-of-salesystemenablesstoreassociatestologin fromanydevice–computer,phoneortablet–andgooutin theyardtohelpcustomersdirectly.“Homeownersneedus towalkoutsideandexplainthings,”Mauksaid.“Withthe mobilepoint-of-salesystem,wecanhelphomeownersout intheyardbutalsotakeordersforcontractors,sotheydon't needtostandinlineinthestore.Wegettheminandout quickly.”

AnotherwayPioneersavestimeforitscontractor customersisthroughaphone-basedcustomersupportteam launchedlastyear.Beforeaddingthisteam,abusystore couldreceive1,000callsaday,manyofwhichwerepeople lookingforthingslikestorehoursandlocation–informationtheycannowgetfromaninteractivevoice responsesystem.Thosewhoneedtoaskaquestionorplace anordergetconnectedtothesupportcenter

“WestartedthisinFebruaryof2020withtwopeople.Now wehavemorethan20servicerepresentatives,two supervisorsandamanager,andnow90percentofcallsare peoplewhowanttoplaceanorder,”Mauksaid.“Thisyear, they'llprocessnearly$20millionindeliveryrevenue.”

Headds:“Allofthesechangeshavegivenmeastrategic advantagetotakemarketshare.We'reprojectingrevenue growthanduptoa10percentincreaseinourshareofthe market.”

Diggingdowntomoveup

Miningdatesbacksome40,000years,andopen-airquarries usedforuncoveringconstructionmaterialspredaterecorded history Whilequarryingmaybeanancientactivity,even Pioneer'squarryoperationshaveseenanoverhaul.

ChiefOperatingOfficerKevinGuzior,whorunsthe quarriesandseveralotherdepartments,willmodestlytell youitwasjustaback-to-basicseffort.“Wefocusedon gettingthequarriestobemoreefficientandproducingthe righttypesofproducts,”hesaid.

Therewasmoretoitthanthat,though.Foronething, quarryoperationsweretiedintotheorganization's inventoryandreplenishmentsystems,somethingthathadn't beenpreviouslydone.Now,quarryoperationsprioritize whattoproducebasedonwhat'sactuallyneededatthe stores.“It'sallbasedonsalescyclesandcomplex algorithmsinforecastingsoftware,”Guziorsaid.Mostof thatsoftwarewashome-grown,codedbyPioneer'sownIT department.

to Watch 2021
25C MPANIES INNOVATIVE
Employees now use tech to simplify the sales experience and make it easier for customers to buy
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The phone-based customer support team will process nearly $US 20 million in revenue in 2021

Thequarriesalsohaveexpandedwhattheyproduce.Rockwashingplantsatthequarriesmakemultipleversionsofthe samerock,Guziorexplained.Afterminingrawmaterialout ofariverbedorancientriverbasin,thewashplantsmove thatmaterialthroughaseriesofdeckswithsuccessively finerscreensinthem.“Olderplantscanbelimitedintheir productionduetothenumberofdecksalongwithageand parts,”hecontinued.“Withourupgrades,wehavemultiple decksproducingadditionalproductswithlessdowntime.”

InColorado,thatincludesmakingamaterialknownas squeegee,orroundpebblesthatareonlyafewmillimeters indiameter,whichmeansit'sevensmallerthanpeagravel. “There'salmostnoby-productcomingoutofourplants anymore,”Guziorsaid.“Weusedtoproduceabunchofbyproductthatwouldslowdownproductionbecausetwicea week,we'dneedtostopandcleanitoutofthesystem.Now wedon'tneedtodothat,andwehavemoreproducttosell.”

Thequarrygroupalsohasmorepeopletoselltothanksto Guzior'sfocusonindustrialsales.“There'sprettyrockand uglyrock,”hejokes.“Prettyrockisthestuffpeopleputin theirfrontyard,buttheydon'trealizeuglyrockisinthere, too.It'sinthepaversmakingapatharoundthehouseorin theconcreteofthedriveway.”

Guziorleveragedrelationshipswithcompaniesthatmake thepaversPioneersellsand,threemonthsafterdecidingto gointoindustrialsales,hehadhisfirstsale.Creatingsand andgravelforindustrialprocessesrequiresadherenceto rigorousstandards,soPioneerampedupitsownquality testingandstartedusingwaterclarifiersinthewashbasins.

Clarifiersarechemicalsthatattracttheheavierparticlesin thesand,pullingthemdowntothebottomofthewashtank andproducingmuchcleanerwashwaterintheend.

Infact,clarifiersaresoeffective,theycan“reducetheneed forsettlementponds,”awasteofrealestateatthequarry. Clarifiersalsocanhelpquarryoperatorsreclaimasmuchas 90percentofthewatertheyuse,whichisimportantin water-scarcestateslikeColoradoandArizona,where Pioneeroperates.Inaddition,theclarifiershelpPioneer meetcustomerstandardsforindustrial-gradesand.Two yearsintotheprogram,industrialsalesnowmakeup8 percentofthecompany'srevenues.

Rock-ITscience

GrowthandefficienciesmaybetheresultofmanyPioneer systemenhancements,buttheoriginalgoalwastoenable employeestodelivergreatcustomerserviceandtomakeit easiertodobusinesswithPioneer Thekeytothatwasan informationtechnologyoverhaulfeaturingauniquedesign anddevelopmentapproachthattouchedeverycornerofthe business.

“Manycompaniesinourindustry,includingPioneer,have beenslowtoadopttechnologyorhaveoutdatedsystems andprocesses,”saidScottLawson,VPofITandDigital Transformationforthecompany.“Consumershave expectationsoftheexperiencetheyshouldreceivewhen shoppingatbrick-and-mortarretaillocationsaswellas online.”Untilrecently,Pioneerfellshortinmeetingsome ofthoseexpectations.However,thankstotheITTeamand theSeniorLeadership-sponsoredcompanyinitiative, Pioneerhasimplementedbest-in-classsystemsacrossthe entirebusiness,manyofwhichareunprecedentedinthe industry

ITtransformationatPioneerisn'tjustamatterofadding technology.Lawsonandhisteamservedasthebackbone forinitiatingchangeandhelpingdefinebusinessprocess improvements.Thisbecameacatalystforthecompany initiativethatultimatelydroveautomationandintegration ofdisparatesystems.

WhenLawsoncametoPioneerfouryearsago,thecompany hadastaffofthreeinITwhoprimarilyprovideddesktop support.ThefirsttwoyearsunderLawson'sleadership consistedoflayingdownatechnicalfoundationtosupport growthandstability.Thisinvolvedimplementinganew networkarchitecture,datawarehouse,mobilitystrategyand cybersecurityplatform.Now,Lawson'steamconsistsof15 people,includingfivedevelopers,whotookthepast18 monthstodesign,buildandintegrateallofPioneer's

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New wash plants allow Pioneer to make more product with less down time

systemsthroughadigitaltransformationintooneplatform: PioneerOS.

“Onesignificantchallengeweneededtosolveandimprove uponwasourinventorycontrol.Wehaddata inconsistencies,lackofdata,lackofvisibilityandsupply chainissues,”Lawsonrecalls.“Ouremployeeswere hinderedbyanabundanceofmanualprocessesthatrelied onpenandpaperorswitchingbetweenmultiple spreadsheetsandacumbersomeERPsystem.Itwas ultimatelyimpactingourcustomersbecauseourstores wouldnothavethenecessaryinventoryonhandtokeepup withdemand.”

PioneerOSnowintegratestherevisedpoint-of-salesystem withinventorycontrol,ERP,HRISandthetransportation managementsystemtoensurestoresaregettingthe inventorytheyneed.Meanwhile,distributionismore efficientbecausetruckcapacityandrouting-optimization engines.Assoonasproductissoldbyanychannelinthe firm,acentralizedinventorysystemautomatically calculatesrestockingneedsandprioritizesdeliveriesbased onrulesengines,historicaldataandmachinelearning. Deliveriesarescheduledbyasystemthatalgorithmically calculatesoptimalroutingandsendsittoadriver'sonboard tablet.Alloftheintegrationsnecessarytodeliverthese changesweredevelopedfullyin-housebyPioneerITorcodevelopedwiththeirstrategicpartners.

“Typically,whensomeoneinabusinessgoestotheirIT departmentandsays,'Ineedthisfunctionality,'oftentimes adeveloperwillsimplysay,'Ok.I'llgobuildthatforyou,'” Lawsonnoted.“AtPioneer,ourdevelopersworkclosely withtheotherdepartmentsanddigintounderstandwhat thebusinesschallengeisbeforetheydevelopanything. Moreoftenthannot,webuiltabettermousetrapbyfinding outwhatproblemsomeoneistryingtosolveandbygaining anin-depthunderstandingoftheprocess,thedesired outcomeandhowthatoutcomeneedstobemeasured.”

“Wedoalotofcustomworkforend-userswhoaren't necessarilyfamiliarwithcomplexback-officesystems,”he continued.BecausetheERPsystemisabitcumbersometo use,Lawsonandhisteamdecidedtohelpusersavoidit. Theyhavebuiltanumberofwebappsforend-usersto maketheirjobseasierandmoreefficient.Thisalso significantlyreducestrainingtimeandprovidesan additionallayerofsystemsecurity.

Theappshandleverysmall,specificbitsofwork.For instance,issuingacreditmemoorcreatingacustomer quoteusedtobeaninvolvedprocessthatrequiredend-

userstologintotheERPandnavigatethroughseveral screensandworkflows.

Now,withLawson'sapp-basedapproach,employeesusea webinterfaceandfollowasimplifiedworkflow,thatonly appliestothetaskathand,whichthenautomatically updatestheERP.

“Thisapproachhasmadeourendusersfarmoreefficient andhappier.Inaddition,relatedITsupportticketshave beendramaticallyreducedduetothesimplicityofthe processandbykeepingfolksoutoftheERPwhenever possible,”Lawsonsaid.

Thisandalltheotherchanges–bigandsmall–that Pioneer'steamhasachievedthroughthepasttwoyears provesthecompany'spresident,PaulTudor,haditright: Makelifeeasierforyourpeople,andyourpeoplewillmake thebusinessbetter.

Establishedin1968,Pioneerisa leadingdistributoroflandscaping andhardscapingmaterialsinthe westernUnitedStates.With34 retaildistributioncentersand20 company-ownedandoperated
production
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quarriesand
facilitiesin ColoradoandArizona,Pioneeris uniquelypositionedtoserve industrial,commercial,wholesale andresidentialcustomers. About Pioneer to Watch 2021 25C MPANIES INNOVATIVE

121Advisor

Pioneer in delivering cost-effective and innovative digital technology solutions

Thefast-pacedworldhasalsotendedtoaffectthefinancial servicesindustry.Consumerstodaydemandbetterand quickersolutionsthatareequallycost-effective.While severaldigitalbrandsandservicesareemerging,oneofthekey playersdominatingthemarkethasbeen121Advisors.Theveteran companyhasbeenabletosustainitselfinthecompetitivebusiness formorethan20years.121Advisorsisarevolutionarytechnology solutionandconsultingservicescompany,whichwasfoundedby ateamofinnovativeprofessionalswithatrackrecordofsuccess inservingclientsacrosstheFinancial,Insurance,andTakaful sectorsintheAsiaregion.

Inceptedin2010,121Advisorhasmanagedtopioneer variousrevolutionarybusinesssolutionsindigital technology,internet,andmobileplatforms,socialmedia channelsaswellasregulatory-compliantcloudsolutions formultinationalanddomesticclients.Thecompany followsthetagline-'we don't follow TRENDS, we pioneer THEM',asthefirmlooksattheemerging technologiesandfindswaystoutilizetheminInsurance, Takaful,andFinancialServices.Besidesbeinganendto-endconsumerengagementmodel,EDFsolution coversmarketing,branding,prospecting,selling,and

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25C MPANIES INNOVATIVE

to Watch 2021

servicing.121AdvisorhasfocusedonInsurTech&FinTech solutions,andtodayhasgrownthebusinessto20+ companies.

VariedRangeofSolutionsandServices

121AdvisorcaterstotheFinTech&InsurTechsectoroffering cost-effectiveandinnovativedigitalsolutions.Currently,it offersthefollowingservicesforBanks,Insurance&Takaful,

• PredictiveAnalyticswithMachineLearning:Building PredictiveAnalyticsModels(PAM)forBanking, Insurance&Takaful.121Advisorsolutionsfocuson predictivemarketing&sales,customerservice,new businessunderwriting,personalization,andclaims management.

• Multi-lingualChatbotforFinancial,Insurance& Takaful(FITbot):Multi-lingualRoboAdvisoranda chatbotthatutilizeshybridtreesandnaturallanguage processing(NLP)toengagewithcustomerstooffera morepersonalizedcustomerexperienceandgenerate morereferrals.

• WebPortalSolutionforSales&Servicing(WebPoS): Multi-lingualmobileresponsivewebsiteandportal solutiontoenableclientstoexperienceaunified personalizeddigitalexperiencewherecontent,sales, marketing,andworkmanagementareconsolidated insteadofsiloed.

• ReferralManagement&MarketingAutomation (ReMMA):Utilizedbybankstoeffectivelyand efficientlyauto-assignleads,track,andmanagelead referralsandconversionsbasedonuser-defined workflows.Marketingautomationresultsinpersonalized contentdeliverytargetedcampaignsandengagement.

• MobilepointofSales:TakafulandInsuranceMobility MadeSimple(TIMMS)isamobilestraight-through solutiondesignedspecificallytocatertotheneedof mobilityonPoint-of-SalesforInsurance,Takaful,and FinancialServices.Itisuniquelydesignedtosupport cross-platformsuchasiOS,Android,andWindows platforms(desktopandtablet).TIMMScoversboth offline/onlinesalesmodeswhichenablethesalesteamto managetheirleads,tracktheirsalesactivities,conduct salespresentationstopotentialprospects,create quotations,generatesalesillustrations,complete proposalswithe-payment,andperformsmart underwriting.ItprovidessolutionsforWindows, Android,andIOS.

• SalesActivityMobileApp(SAMA):Itenablesthe agentstoeffectivelyplanandmanagesalesactivityto ensureallleadsandprospectsareaddressed.Managers canmonitorreal-timetorenderassistancewhere necessary

• Community&E-worksiteMarketing& Distribution(CeMD):Communityportalsolution allowsorganizationstoengagewithmembersoftheir communitytonurturetrustandcreateadvocates therebyimprovingcustomerretention.

• ChoicesOnlineStore(COS):Allowsinsurersand takafuloperatorstoprovidedirectpurchaseofproducts online.CanintegratewithMulti-lingualChatbotfor FinancialInsurance&Takaful(FITbot)robo-advisor servicesaswellasreferralsviaReferralManagement &MarketingAutomation(ReMMA).

• Takaful&InsuranceMobilityMadeSimple (TIMMS):Across-platformmobilepointofsales solutionallowingagentstoidentifyclientfinancial needsviaCustomerFactFind,recommendproducts, makepresentations,generatequotes,ande-submit applications,inaregulatorycompliantprocess. SolutionsforIOS,Android&Windows.

• CustomerServicePortal:Itisanon-demandaccess pointenablingthecustomertoviewtheir insurance/takafulaccount,anywhereandanytime.This enablesthepolicyholderstoviewtheirpoliciesand certificatedetailsviaasimpleinternetconnection.The portalprovidesasafeavenueforcustomerstoupdate theirpersonalinformation,paypremiums,switch funds,printdocuments,updatebeneficiarydetails, requestpolicychanges,andengageinfilingclaimsand processing,whichtraditionallywouldtakeweekstobe executedduetosiloedlinesofbusiness.Theplatform alsosupportsautomatedworkflowsthataretriggered bycertaincustomeractivities,whichareroutedto relevantdepartments,andcustomersarekeptinformed viaemailsormessaging.Italsooffersaportalforthe customerswiththeconvenienceofself-servicing, customerscanenjoythefreedomofdoingwhat's convenientforthemwhentheywantanywhere.

• EnterpriseProductConfigurator(EPC):Minimizes thetimetomarketforinsuranceandtakafulproducts. Builttorapidlysetupproductrates,illustrations, validationengineaswellasanautomatedtesting moduleallowsquickproductdeployment.

THECHIEFSDIGEST | 21

• Multi-channelDistributionManagementSolution (McDMS):Forgeneralagencies,IFAs,brokers, AgencyLeaderCorporations(ALCs)tosimplify operationsbyconsolidatingtheirdiverserequirements. Withbuilt-inperformancemanagementand compensation.

121Advisorisfullyregulatorycompliant,andtheteamtests eachsolutioneachyeartoapplythefixes.Thevisionary techentrepreneur,KevinSteer(CEOandFounderat 121Advisor)ensuresthatheworksalongsidehisteamto helpthemunderstandtheBankingandInsuranceprocesses, andhelptheminthedesignofdatamodels.Theteamof expertshasagreatunderstandingoffinancialservicesand insuranceprocesses.Thisexpertiseequipsthemto implementnewsolutionsandhaveadeepunderstandingof Personasthathelpswithtriggeringmarketingautomation workflows.

DisruptiveKnowledgePortal

KevinisaCambridgeUniversitygraduateandthenworked forthecompanySchlumberger(inBrunei,Australia, Indonesia,China)for5years.afternoticingtheinfluenceof advancedtechonbusiness,hesoonpursuedaMaster'sin computingatImperialCollege,focusingonAIin1986.By leveraginghisexperienceandknow-how,121Advisorhas growntobeabusinessof20+companies.Underhis leadership,theteamhasmanagedtoovercomethe challengesandcontinuallygrowthebusiness.Throughout theyearsithasimplementedseveralsolutionsbydetecting theneedsandrequirementsofthecustomerbase.The variedrangeofservicesincludesPredictiveAnalytics, Multi-lingualRoboAdvisor,andachatbotthatutilizes hybridtrees,OnlineSales,MobileApplications,Customer ServicePortal,EnterpriseProductConfigurator(EPC), MobilePointofSales,Community&E-worksiteMarketing &Distribution(CeMD).

121Advisorhasalwaysdetectedthetrendsand requirementsofthecustomerbasebeforehand.Similarly, KevinnoticedthatthemillennialsintheAsia-Pacificregion lackedtheunderstandingoffinancialplanningleadingthem tomaxouttheircreditcardsandgetintodebt.Headded, “Thereisaneedtohelpeducatethemontheirlifestyle financialgoalsandrecommendproductsthattheycanbuy online.”Thisledtothelaunchofanewplatform,u12knowadisruptiveknowledgeportalofferingadviceonlifestyle financialand(infuture)healthgoals.Theplatformaimsto helpthemillennialsunderstandtheirneedsandcreatea plantohelpthembuildtheirlifestyleandbusinessfinancial plans.Thesolutionwillalsobetranslatedintothelocal

languageforeachcountry,makingitaccessibleforpeople allaroundtheworld.

GrowthandNewopportunitiesonRoadmap

Withtheadventofthepandemic,121Advisorrealizedthat therewasaneedtoofferfinancialaswellashealthservices onlinewithlifestyle,financialandhealthadvice.The knowledgeportal,u12knowwasrecentlylaunchedin Malaysia,whichofferslifestylefinancialadvice(forsingle, married,family,retired,andbusiness)andsoongrewthe businessto4,000users.Consideringthepopularityand familiaritywiththeportal,itwillbefurtherextendedto includelifestylefinancialgoals,withrecommendationsfor financialandbusinessproducts,includingitsmulti-lingual chatbot&RoboAdvisor-whichprovidesadviceonfinancial goals.

Sinceitsinception,121Advisorhasgrownsignificantlyand thesuccessfactorshavebeenthemarketingtothe customersandhigh-endqualitysolutions.With20+ companiesinMalaysia,nowKevinplanstoexpand u12knowtoSingapore&Indonesia,andlaterexpandto Europe&theUSA.Apartfromtheexpansionplans,Kevin isalsolookingforfurtherbusinessopportunitiesintending tohelpdeliverbettersolutionsforthechallengesthat customersface.

We deliver cost-effective solutions that empower Financial, Insurance and Takaful providers with robust, innovative technology solutions enabling generation of quality leads, secure sales, building customer loyalty in a professional and regulatory compliant manner.
| DECEMBER 2021 22

Abusinessleaderoftenlaysthefoundationofthe companytoworktirelesslytoscaletheir companyanddriveprofitsforthemselvesand theirinvestors.Alongside,todaythereisarisein socialpreneurswhoaresetoutonanentrepreneurial venturetoaddresssocialissuesandcontributetothesocial good.Choosingasimilarpath,Mr.SinhueBosco Noronha,CEOandprincipalpromoterofAfricure PharmaceuticalsLimited,ishelpingAfricabuildselfsufficiencyinpharmaceuticalsacrosskeygeographies. TheleadingsocialpreneurNoronhahasalwaysaimedto createabetterqualityoflifeforthepeople.Heisfulfilling thisdeep-rootedpurposethroughAfricure Pharmaceuticals.

Noronhastartedhisjourneyinthepharmaceuticalindustry attheearlyageof20.Hiscareertrajectoryhasgrown

frombeingamedicalrepresentativeand,afterthat,rapidly movingthroughrolesofproductexecutive,product manager,Sr.productmanager,marketingmanager,and marketingcontroller.Aftergatheringtheexperience, Noronhaventuredintoentrepreneurshipandstartedhis businessofmanufacturingandexportingpharmaceutical formulationstobuyersinEuropeandAfrica.In2008,he receivedanofferfromanIndia-basedglobalpharmaceutical playertobuythebusinessandofferedNoronhaabigger canvastoplayon.Thisofferallowedhimtogrowthe AfricanbusinessoftheglobalplayerfromUSD5.0Mnto USD65Mnby2017.In2017,theglobalpharmaceutical playerlookedatrestructuringtheirbusinessesandofferedto selltheAfrica-basedmanufacturingbusinesstoNoronha, whichheboughtwiththehelpofinvestorswhobelievedin hiscapabilities.ThisledtotheestablishmentofAfricure PharmaceuticalsLimitedin2017.

| DECEMBER 2021 24
Helping Africa build self-sufficiency in pharmaceuticals across key geographic areas

QualityAndAffordableHealthcare

AfricurePharmaceuticalsisestablishedtoprovidequality andaffordablehealthcaretothepeopleofAfrica.The companyisfocusedoncreatingpharmaceutical manufacturingassetsandcapabilitiesinsub-SaharanAfrica andparticularlyincountrieswherezeroorverylittle manufacturingactivityexistsandinstrategicmarketswhere itcancatertoacertainmarketcluster.Thoughitisa challengingtask,theteamofAfricureisstrivingrelentlessly tobringsmilestothefacesoftheAfricanpopulation.“We strongly believe that local manufacturing is the future of pharmaceuticals in the Sub-Saharan Africa. Hence, we primarily focus on setting up manufacturing facilities in Africa by upholding our motto 'Made in Africa by Africans for Africa',”saidNoronha.

Africurehasinitiatedauniquebusinessmodelcalled Managementcontractwheretheteamtakesupthe managementofthestrugglingPharmaceuticalplants.Africa hasalotofStrugglingPharmaceuticalmanufacturingplants thatareaccumulatinglossesovertheyears.Throughthe managementcontract,Africurehelpsthesecompanies becomeprofitablebyassistinginthepurchaseofraw materialsandengineeringmaterials,productionplanning, andsalesoffinishedgood.Thecompanyhastakenup3 companiesundermanagementcontracttilldate.Currently, AfricurehasmanufacturingplantsinIndia(100%EOU), Cameroon,Coted'Ivoire,TanzaniaandBotswana,and establishingaplantinEthiopia.Africurealsohas distributioncompaniesinCameroon,Tanzania,Nigeria,and BurkinaFaso.

ReliableTeamandLeadership

Noronhaunderstandsthechallengesofdevelopinga businessinAfricaandthuswishestohelpother entrepreneursthroughtheManagementinitiative.Initially, Africurefacedmanychallengeslikescarcityoffinance, poorinfrastructure,andweakgovernance.Duetothestrong experienceofworkingindevelopingcountries,theteamof Africurewasabletoovercomethechallengesandmove aheadofthecurve.Noronhahighlightsthattheeffortsof strongmanufacturingandengineeringteamshelpedAfricure toexpandinvariouscountriesofAfrica.Noronhaensures thattheteamisprovidedwithpropertrainingandrequired technologies.

Noronhabelievesthatleadershipisallabouthavingaclear visionandgettingyourselfandtheteamtobelieveinit.To attainthisoneneedstohavealotofpersistenceand

multifacetedknowledgeinvariousdomains.Alongside,it isalsoimportanttolookatthebiggerpicturewhilenot losingattentiontofinerdetail.AtAfricure,Noronha nurturesaculturebasedontheidealsofhonesty,sincerity, andcommitmenttowardsthevisionandmissionofthe company.“Success to me is achieving your objectives which may not necessarily be monetary. For instance, I am successful if I can see the happiness on the face of my employees and also when I can see the same on the face of people that consume medicines made by Africure,”asserts Noronha.

Leadingtowardsbettertomorrow

Africureisonamissiontomanufacturehigh-quality essentialmedicationinAfricabyAfricansforAfrica.It hasbeenrankedamongstthemostinnovativecompanies of2022andtheteamisstrivingtocreatestateofart manufacturingassetsandcapabilitiesinSubSaharan Africa.Noronhaanticipatesthatinafewyearsthe companywillprogresstoUSD50millioninsalesand haveavaluationofUSD100million.Hecontinues,“The journey so far has been an exciting and satisfying one.”

Onapartingnote,hesharessomeadvicetoyoung entrepreneurs,“Start small, with a larger vision in mind, build the business brick by brick, being on top of things, being aware of what's happening in the company & in the market, taking constant corrective action leading to constant re-strategizing. Create something unique and scarce, solve a persistent problem. If you are not flexible, someone will replace you sooner rather later.”

THECHIEFSDIGEST | 25
Africure is committed to African Health and we will strive to do all that it takes to make all our stakeholders proud by delivering highquality products, on-dot deliveries, and consistent availability.
“ to Watch 2021 25C MPANIES INNOVATIVE

ARCUITY

The Leading Artificial Intelligence-Powered Document Retrieval and Review System

DeliveringPowerful,AI-Enhanced,AndIndependent DocumentReview

Companiestodayhavetodealwithsubstantialvolumesof documentsregularly,rangingfrominvoices,contracts, emails,toreports,policies,andprocedures.Onewayto organizeandprocessthesedocumentsistodoitmanually, butthatcanbeatimeandlabor-intensiveprocess.Besides, thereisalwaysachanceforerrorsandinconsistency

Consequently,itcanpreventorganizationsfromrelyingon theinformationinthedocumentstomakebetterbusiness decisionsandimprovetheirperformance.

Today,administrativecostsforrecordretrievalandreview amountsto1.3billiondollarsannuallyinCalifornia.Other challengesthatsurfaceintheabsenceofaproperdocument retrievalsystemincludeduplicityofrecords,wastedenergy,

anddelayedgoals.WithArcuity,firmshaveawaytomove fromahigh-costduplicaterecordandmanualrecordreview toaseamless,automatedrecorderretrievalsystempowered byartificialintelligence.Arcuitycanhelpcompaniesto controlrisks,reducedocumentreviewandprocessingtime whileincreasingtheiraccuracyandconsistency.

TheImpactofIntelligentDocumentProcessing

Arcuityoffersintelligentdocumentprocessingwiththehelp ofartificialintelligence.TheAItechnologypresents actionableinsightsbysearchingthroughlargevolumesof documentsandtexts,nomatterhowcomplextheyare.With AI,informationcanbesynthesizedtoaugmentdecisionmakingandcarryoutbusinessfunctionsinabetterway

Arcuity'sdocumentreviewandprocessingsolutionscan completelytransformhowforward-thinkingcompanies

| DECEMBER 2021 28

review,process,andgleanvaluableinformationfroma plethoraofbusinessdocuments.Thiswillultimatelyreshape thewayorganizationsdobusinessentirelyinthenot-toodistantfuture.

MasteringDocumentReviewandRetrieval

Arcuityenablescompaniestomastertheirdocumentreview andretrievalprocessusingAI-assistedconceptualsearchand secureblock-chaineddigitalnetworks.

NeuralSearch:Itallowsuserstorapidlysearchrecordsby bothconceptandkeyword.Withtheapplicationofartificial intelligenceandmachinelearning,teamscaneasilyidentify themostimportantpartsofanyrecord.Tosumitup,firms can

• Review,annotate,andsummarizeallrecords simultaneously

• MakeuseofAItocomplementtheirlegalandclaims expertise

• Accesstherightdatainlesstime

TMFirstServe :Arcuity'spre-litigationrecordretrievalservice allowsuserstocontroltheserve,costs,andliens.Whena noticeofalawsuitisreceived,applicantcounselisserved withanoticewithinhoursofADJfiling.Withthisservice, usersget

• RecordsfromthecustodianofrecordsviaSDT

• First-in-class,secureblock-chaineddigitalnetwork

• Digitalrightsmanagementprotections

IMRSummary:Acruity'sautomatedsystemcategorizes, summarizes,andorganizesthemedicalrecord.Asaresult, teamscanquicklyidentifyandaccessallrelevantpatientdata withinseconds.

WhyArcuity?

Theprocessmostusersandteamsfollowtoretrieverecords ismassivelyflawed,inefficient,andineffective.Arcuityhelps unlockthesystemandprocesstostreamlinerecordretrieval andreviewwhilereducingwaste,time,energy,andcapital.

Organizationsdon'thavetosettleforwhat'savailabletothem now.PartneringwithArcuityhelpsthemtoopenupnew doorstoinnovationsindocumentretrievalandreview Moreover,theycanactivateaseamlessandauthenticated recordretrievalandfull-casedocumentconceptualsearch whilereducingduplicaterecordsandcosts.

WhatmakesArcuitymoreuniqueisthetrustand transparencyitoffersalongwithitstechnological capabilities.Onehastheoptiontoeasilyauthenticateevery userandcasewithintheplatformviablockchainand EAMSdata,andallrecordsreceivedarecapturedonits immutableblockchain.

NotonlydoesArcuitydeliverthepromiseofend-to-end transparentandefficientrecordretrieval,butalsooffersthe insightneededtomonitor,track,andauthenticateallusers andorders.Onthetechnologyfront,Arcuitymakesallof thispossiblebyidentifyingtherightdataandinformation throughpowerfulneuralqueriesandcognitivesearch.

TheThoughtLeadership

SteveGolin,PresidentofArcuityAI,Inc.

Stevehasbeenakeyplayerinmanagingtheoverall operationsofArcuity.HebelievesthattheArcuityplatform canbeamajorbreakthroughinreducingthefrictioninthe worker'scompensationclaimsprocessandprovidetrustand transparencyasapartofatrustednetworktoeveryone involvedintheprocessingofworkers'compclaims.Being apartofArcuity,Stevefeelsproudtobringthis monumentalchangetoworkers'compensationforthe benefitoftheecosystemandmostimportantly,theinjured worker

“ to Watch 2021 25C MPANIES INNOVATIVE THECHIEFSDIGEST | 29
Arcuity delivers smart, seamless, and powerful record retrieval and review designed to reduce duplicate records, eliminate manual review, and automate search – all backed by unmatched security.

EturiCorp.,Makersof MotivVs.

OurPact

Helping Digital Natives Learn Healthy Concepts Of Managing And Using Screen Time

TheBeginningOfANewConceptToTakeControlOfYour Family'sScreenTime

Asafatheroftwo,Eturi'sfounder,AmirMoussavian,sawtheneed tomanagescreentimefromaverypersonalperspective.Backin 2014,hewouldcomehomeafterlongdaysattheofficeandexcited tospendqualitytimewithhisfamily.Theproblemwashischildren weren't'present'—theyweretextingatthedinnertableandscrolling throughInstagramduringconversations.Itfeltlikeeveryfamily momentwasbeinghijackedbyscreens,orbyargumentsabout screens.

So,hedecidedtowriteupa'pact'thatpositioneddeviceuseasa privilegeandoutlinedexpectationsforthatprivilegetocontinue:no screensduringfamilymeals,foranhourbeforebed,during homeworktime.Nomorearguments.Intheory Whilehiskidsmade greatprogress,thesystemstilllackedaccountability.He'dtellhis daughters:“onlyfifteenmoreminutes,”thencomebacktothemstill ontheirdeviceoveranhourlater.Onemorning,hefoundhimself lookingatthecontractstapedtotherefrigeratorandhadan'Aha' moment.Rightthen,herealizedthattechnologyistheproblem,butit canalsobethesolution.Fromthatday,hesetouttodevelopanapp thatwouldhelpfamilieslimitscreentime,withoutthearguments.

Itwasinthis'aha'momentthatOurPact,PoweredbyEturiCorp,was born.

Eturi:Companyofferings

Eturihastwoappsandtwodistinctcustomers.OurPactis targetedtoconsumers,andMotivistargetedtoSmall& Medium-Sizedbusinesses.

ForOurPact,Eturi'sfocusdemographicallyisparents withchildrenagedfivethroughfifteen.However,thefirm alsowantstoempowerparentstoraisethoughtfuldigital citizenssotheirchildrencaneffectivelynavigatethe ever-growingdigitalecosystem.Asdigitalcontinuesto growinimportanceinpeople'slives,peoplemustbecome smartdigitalcitizens,especiallysurroundingsocial media.OurPactistheoneappwiseparentsneedtohelp guidetheirchildrentohealthydigitalhabits.

Motiv'stargetaudienceistheSMBmarket,focusingon Directorsatcompaniesthatremainremote,hybrid,or distributedandarelookingtoreceiveproductivitymetrics ontheirteams.TheseindividualsintheC-Suiteor businessleaderswhowanttoensuretheirteamswork effectively,collaborateoncriticalprojects,andensure theirteamsremainengagedandarenotexperiencing burnout.

| DECEMBER 2021 30

Excerpt From The Chief's Digest Interview With Amir Moussavian, Executive Chairman, CEO & Founder of Eturi Corp.

Followingtheshiftsintheworkforceduetothepandemic, howdidyoumanagetostayrelevantinthemarket?

Theentirenatureoftheworkforcehasturnedonitsheelinearly 2020.Nocompanywasexemptfromtheimpacts–bothinterms ofimmediateresponsesandlookingforward/makingplansfor thefuture.ThatincludedEturi.Wehadadefinedroadmapslated for2020andearly2021.However,thisshiftinbusinessdrovea majorenhancementtoourportfolio.Irealizedthatmany businessleaders,includingmyself,neededawaytohelp managetheirremoteworkforce.Thatleadtothevisionofthe Motivapp.

IhadavisionofwhatIwantedtoseewithMotiv.Iwantedan appthatCEOsandbusinessleaderscouldeasilyuseonthegoto beabletounderstandhowtheirteamleaderswereperforming whileinadecentralizedworksituation.Itwouldallowthemto ensurecollaborationswereoccurringastheyshould,iftherewas apotentialforconferencecallburnout,andifteamswerebeing efficient.

Withavisionlaidout,Iengagedmyteamofbrilliantengineers toworkthroughlogisticsandexecution.Theyworkedtirelessly todeveloptheinitialproduct,whichhasrecentlylaunched, alongwithanaggressiveroadmapforenhancementsthroughout theyear

Onwhatidealsareyourworkcultureandbusinessethics based?

Everypersonfrommyselftotheinternsispassionateabout solvingeverydayproblemswithtechnology.Todoso,we:

● Trustourteamandcoworkersimplicitly

● Challengeeveryconvention;donotsettleforthestatus quo

● Communicatewithclarityandlistenwithintent

● Collaborateopenlybecauseit'sthroughallideaswe pushourselves

● Innovativetodeliverleading-edgeproducts

Wheredoyouseeyourcompanyafewyearsfromnow?

Overthenext12months,wehaveanaggressivegrowthplanfor ournewestapp,Motiv We'llbeaddingfeaturesverticallyand horizontallyworkinginlock-stepwiththeneedsofourusers, providingfrequentreleasestomeetandexceedtheirneeds.

Ourflagshipproduct,OurPact,isalsowithinourroadmap andwearelookingtoaddevenmorenewinnovativefeatures toanalreadyincredibleproduct.Infact,wehavejust launchedsomemajorenhancementsthatwillimprovethe OurPactuserexperiencewhichhelpstokeepOurPactthe leaderintheparentalscreencontrolmarket.

Howhavethechallengesthroughyourentrepreneurial journeywithEturishapedyouroutlook?

Failuresaredefinitelypartoftheentrepreneurialjourneyand whiletheyarefrustrating,theyofferupagreatopportunityto learn.OneoftheearliestlessonsIlearnedwasnottorusha producttomarket.

Whenthere'salegitimateneedforyourproductandanurgent marketneed,it'seasytoshipaproductbeforeit'sready.But thequalitydirectlyreflectstheeffectivenessofyour organizations'processes.Negativepressandbrand impressionsaredifficulttocomebackfrom—muchharder thanthetemporarydisappointmentfrommissinganinternal deadlineornotrisingtoinvestors'satisfaction.Alwayscross yourT'sanddotyourI's. Lastbutnotleast:preparefortheworstandhopeforthebest.

to
INNOVATIVE THECHIEFSDIGEST | 31
I am always keeping an eye out for the next new opportunity to use technology to make people's lives better and expect over the next few years to expand our portfolio, ensuring we can address other challenges with technology in the most innovative way.
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Evolving Solutions

Making Business Transformation Easier in the Modern Hybrid Cloud World

EvolvingSolutionsisatechnologysolutions providerthathelpsclientsmodernizeandautomate theirmission-criticalinfrastructuretosupport digitaltransformation.Ourbusinessisclient-centric consultinganddeliveryoftechnicalsolutionstoenable modernoperationsintheHybridCloud.

OurStory

JaimeGmach,chiefexecutiveofficer,co-foundedEvolving Solutionsalmost25yearsago.Hewilltellyou,“The companywasfoundedwiththepurposeofcreating

enduringrelationshipswithitsclients.”EvolvingSolutions wascreatedtobeadifferenttypeoftechnologypartner.We gettoknowwhereourclientsareonintheirtechnology transformationjourney

Weunderstandwheretheyaretoday,tohelpgetthemto wheretheywanttobetomorrow.Weknoweverybusiness isdifferent.That'swhyeachofourclientsreceivesa personalizedexperiencefromstarttofinish.Ourentireteam workshardtoensurethatuniquesituationsandgoalsare recognizedandaddressed.

| DECEMBER 2021 34

Wearepeoplesimplifyingtechnology.Ourpassionis creatingenduringrelationships.

AtEvolvingSolutions,ourdedicationtoourclientsissecond tonone.Attheheartofthecompany,it'sourservicementality thatdrivesustodoanythingandeverythingtoensureour client'scompletesatisfaction,nomattertheobstacles.Done right,everytimeisourmotto.Thissentimentisn'tjust copywriting;weproveit.Whetheritinvolvesmodern platformswithenterprisecloudstrategiesormission-critical infrastructure,wepromiseacompletesolution,craftedbythe bestconsultants,togetthejobdoneright–everytime.We enableclientstodevelopahybridapproachtodrive innovationandsimplicityintheirdigitaltransformations.We believesimplicitysavesourclientstimeandmoney.

TogetherwiththeextendedEvolvingSolutionsteam,the companyhasgonethroughitsowntransformation.Wearein growthmodeandhaveincreasedourteamby25%.Our organizationiscomposedofenergetic,dedicated,andhighly skilledteammembers,includingenterprisearchitects, solutionconsultants,accountexecutives,andsupport personnel.Thecompanyimplementedanewoperatingmodel ininthepastfewyearsandismovingforwardwithaclear mission,vision,andsetofvalues.

Tojumpstartitstransformation,EvolvingSolutionslaunched anewaffiliatedcompany,Keyva,in2018. Keyvaisa services-drivenorganizationfocusedonDevOps,Cloud AutomationandOrchestration,ContainersandcustomIP development.Followingthatlaunch,EvolvingSolutions introducedourHybridCloudVision,whichisatoolto facilitateclients'movesontheirhybridmulticloudjourney. Followingthat,thecompanylaunchednewbusinesspractices focusedonEnterpriseMonitoring&AnalyticsandModern Networking.Theseinvestmentsarehelpingusmeetclients wheretheyareontheirtechnologyjourneyandhelpingus guidethemtowherethey'retryingtogetto.

Asanorganization,weareincrediblyproudtoserveour communitiesandincorporateacharitablecomponentinto eventsandclientactivities.EvolvingSolutionsparticipatesin manyphilanthropicinitiativesthatprovidetechnology, financial,andlaborsupporttocharitableorganizations throughouttheregion.Thisgive-backmentalitydrivesthe culture,andtheteamisencouragedtobeinvolvedinthe organizationsimportanttothem.

Findoutmoreaboutourservicementalityandschedulea timetotalktooneofourtechnologyteammembersat www.evolvingsol.com

CompanyOverview:https://www.youtube.com/watch?v=IUO3V30eaE

PresentingtheLeaderBehindEvolvingSolutions' Success

Jaime Gmach, Chief Executive Officer

JaimeGmachco-foundedEvolvingSolutions25yearsago andisproudtoservetodayasitsChiefExecutiveOfficer. TogetherwiththeextendedEvolvingSolutionsteam,Jaime hasbuiltthecompanyintoaleadingtechnologysolution providerfocusedonhelpingenterpriseclientsmodernize andautomatetheirmission-criticalinfrastructuretosupport digitaltransformation.

InadditiontoEvolvingSolutions,Jaimefounded Keyva,a servicesorganizationfocusedoncloudautomation, orchestrationandDevOpsin2018.

OneofJaime'struepassionsinlifeisgivingbacktothe communitiesofMinneapolisandSt.Paul.Hehasled multipleEvolvingSolutionsandKeyvaphilanthropic initiativesinwhichthecompanieshaveprovided technology,financialandlaborsupporttocharitable organizationsthroughouttheregion.

At Evolving Solutions, we believe in a hybrid cloud strategy for our clients. We integrate our expertise in modern platforms, with enterprise cloud strategies. 25
“ THECHIEFSDIGEST | 35
to Watch 2021
C MPANIES INNOVATIVE

LeadersinNextGenerationEmailSecurity

IRONSCALESstartedasanemailphishingsimulationand trainingcompany.Theyrealizedthattherewasadisconnectin howpeoplewereusingthesetools.Thelearningprocessdidn't provideenoughhelporguidanceforusersonwhatactionsare bestwhenitcomestomakingeducateddecisionsabouttheir inboxes.Guidedbythisinsight,theIRONSCALE'steamset outwithonemission:Tocreateaproductthatfightsphishing byleveragingthepoweroftechnologyandhumans.

IRONSCALESpioneeredanAI-drivenvirtualsecurity analyst,namedThemis,namedafterGreekMythology's womanofgoodcounsel.Themisisthefirstandonlyofher kind.Shetakesontheburdenofanalyzingandactingon detectedthreatsinemail,freeinguporganizationstoworkon othersecurityinitiativesandfocusontheirwork.Themisdoes theheavyliftingforalready-busysecurityteams.Today, IRONSCALESoffersacomprehensiveemailsecuritysolution andsecurityandawarenesstraininginacompleteantiphishingsolution.

Q&AwithIRONSCALES'CEO,EyalBenishti:

Tellusaboutyourchallengesandhowyoumanagedto overcomethem.

Thebiggestchallengeinnovativecompaniesarefacingisthat weareusuallyofferingacompletelydifferentapproachto solvinganexistingproblem.

IRONSCALES

AI-Powered Email Security Platform Made for The ModernDay Evolving Threat Landscape

Asasmall,mostlyunknownbrand,pitchingnovelideaswas noteasy Wedidn'thavethecredentialsnecessary,andwe weretryinghardtoeducatethemarketaboutthingsthat wereacceptedasstatusquo.Forinstance,wewerepushing themessagethatpeoplearenotthecybersecurityproblem, butratherapartofthesolution.Thisconceptwashardto processbackthen,butnowithasbecomemainstreamand commonlyaccepted.

Westartedsmallandevenbootstrappedthebusinessinits firstcoupleofyears.Couplethiswiththelackofresources wehadatthetime,andalackofunderstandinginthemarket ofwhatweweretryingtoachieve.Thisposedagreat challengeforIRONSCALES.Thewayarounditistonot giveup,workhardandbuildthecaseforwhatyoubelievein dayafterday Takebabystepstowardthegoalofturning yourideaintoareality.

Onwhatidealsareyourworkcultureandbusinessethics based?

IRONSCALESfostersasupportiveculture,where employeesareeagerandambitious,wherewestrivefor excellence,andtheteamisfocusedbutresourceful. IRONSCALESissolvingacomplexandeverchanging challenge,cyberattacks,soweencourageourteamto continuelearningandseekingsolutions,neversettlingfor whatworkedinthepast.Weoperateinafast-paced,multiculturalorganizationandaregroundedinrespectforone another,andthecustomersandpartnersweserve.

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25C MPANIES INNOVATIVE

Howdoyoudefinesuccess?Doyouthinkthereissomesortof aformulatobecomesuccessful?

Successisadifferentthingfordifferentpeopleindifferent contexts.Inourcase,successwaschangingthemindsetofsecurity professionalsinthesenseofhowtheyperceivetheirhumancapital regardingcybersecurity.Weweretryingtoshiftthinkingfrom peoplebeingaliability,topeoplebeinganassetincombatting cybercrime.Oncewehadmanagedtoconvinceenoughcompanies toleveragetheiremployeesandtreatthemasyetanotherlayerin theirorganization'ssecurity,thenwerealizedthatwewerestarting toexperiencesuccess.Companieswerestartingtoproactivelylook forsolutionsthatwereputtingpeopleinthecenteroftheircyber defensestrategy

TheonlyformulaforsuccessthatIknowistonevergiveup.Itis notabouttheidea;itisaboutpersistenceandlivingeveryday believingthatpeoplewilleventuallyrealizewhatyouareworking on.Obsessoverunderstandingyourcustomersandeffectively showthemhowyourproductorservicecanbenefitthem,their people,andtheirorganizations.

Whatwouldyousayarethefactorsthathavecontributedto yoursuccessasanorganization?

Ourfirstsuccessfactorwastiming Wehadstartedworkingonthe spear-phishingproblemwhenitwasstillanuance,somethingthat wasconcerninglargeenterpriseswhocouldaffordthiskindof solution.Werealizedearlyonthatthisproblemwasabouttoturn intoanepidemic;itwasinevitableasthebarforthreatactorswas toolow Weknewwecouldofferasolutionthatwouldhelp organizationsofallsizes.

Thesecondfactorisourteam.Iamfortunateenoughtosurround myselfwithsupersmartpeoplededicatedtoinnovatingand solvingthisemergingproblemwithgreattechnology.

ThethirdfactorwastheIsraeliecosystem,whichisagreat startinggroundforcybersecuritycompaniesandentrepreneurs. TherearemanyearlyadoptersandC-levelexecutiveswhoare eagertohelpyoungcompaniesfindtheirproduct-marketfit.They possessgreatknowledgeandlotsofpatienceforproductsearlyin theirgrowthlifecycle.

Whatdoyouthinkisthemost

uniqueaspectofyourbusiness?

Weareveryproudofbuildingasolutionforpeople,bythepeople, andmakingcyberdefensesomethingcompaniescancollaborate on.We'vebuiltanexponentialsolutionthatispoweredbyour communityandstrengthenedbyourAI.Wetookthisdemocratized approachtosecuritybecausewebelieveinthesecurityteamsthat areusingoursolutionandtheirverdicts.Theircriticalinputallows

forreal-timedetectionandremediationofsophisticated cyber-attackswhichhelpthelargerIRONSCALES community.

Wheredoyouseeyourcompanyafewyearsfrom now?

Iseeusgoingpublicastheleaderofintegrated communication&emailsecurity.

Howhasyourjourneybeensofar?

Asyoucanimagine,itwasallacrosstheemotional spectrum.It'sbeenmostlyfun,fulfilling,andrewarding.I feellucky

KnowingtheFounder

Eyalbringsnearly15yearsofsoftwareindustry experiencewithenterpriseandstartupcompaniestohis executiveleadershiprole.Beforeestablishing IRONSCALES,heservedasSecurityResearcher& MalwareAnalystatRadware,wherehefiledtwopatentsin theinformationsecuritydomain.

UnderEyal'sleadership,IRONSCALEShasreceived numerousawards,includingInc5000'sFastest-Growing PrivateCompanies2021,Frost&Sullivan'sAI-Powered EmailSecurityInnovationAward,andBestEnterprise EmailSecuritySolutionbytheCybersecurity BreakthroughAwards.Additionally,IRONSCALEShas filedfourpatentsforanti-phishingandemailsecurity solutionsandsecuredthreefundingroundsfromK1and Israel'sRDSeedtotalingmorethan$20million.

“ to
IRONSCALES offers a solution that is fast to deploy, easy to operate, and is unparalleled in the ability to stop all types of email threats, including advanced attacks like BEC, ATO, and more.
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Office
THECHIEFSDIGEST | 37
Locations:IRONSCALESisheadquarteredinAtlanta,GA,andwasfoundedinTelAviv.Inadditiontothese twoofficelocations,IRONSCALESsupportsaglobalremoteworkforce. Website:www.ironscales.com

PeopleAdminaimstosolvetheproblemsthatare plaguingHigherEd.Followingitsacquisitionby PowerSchool,thecompanyhasgrownitsproduct fromaback-officeHRsolution,toacomprehensive HigherEdSaaSplatformthatprovidesfullycustomizable solutionsforallareasofcampus,includinghire-to-retire talentacquisitionandmanagement,enablingfacultytobe moreeffectiveinteaching,research,andservice,and supportingstudentoutcomes.

PeopleAdmin:GettingOftheGround

ThePeopleAdminteamrealizedthathighereducation institutionswereoperatingwithmanysilos.Duetosoftware thatdidn'tconnect,administrativestaffhadtore-enterdata onmultiplesystemsinordertogetworkdone,causing unnecessaryadministrativeburden,andincreasingthe marginforerror TheMarketplaceofConnectorswascreated inresponse,tohelpinstitutionsbuildseamlessflowsof informationamongsystems.

HigherEdinstitutionsoftenlacktheabilitytomakedatadrivendecisions:over50%ofcollegesanduniversitiesdo nothaveadataanalyticsorinsightstooltosupportstrategic decision-making.PeopleAdminleadstheindustryin analytics,arminginstitutionswiththeinformationtheyneed tomakesmarter,fasterdecisions.Interactive,visual dashboardsprovidereal-timevisibilitytohelpnavigate

Revolutionizing the Higher Education Mission

issueslikeEEOcompliance,balancedhiring,budget planning,diversityinitiatives,facultyandstaffretention,and more.

Interview Excerpt: Rishi Rana talks about the challenges associated with higher education institutions and how PeopleAdmin aims to solve them.

WhatarethechallengesthatPeopleAdminasan organizationfaces?

HighereducationinstitutionsinNorthAmericaarefacing decreasingfundingandfallingstudentenrollment.Many institutionsrelyonfederalandstategrants,whichhave continuedtodecrease,causingtuitiontorise.Risingtuition andrisingstudentdebthaveledtoatwenty-yeardeclinein studentenrollment,meaningthatmanyinstitutionslackthe budgettodigitizeandautomate.Inadditiontobudget constraints,highereducationistraditionallyslowerto change,withcomplexdecision-makingprocessesthatmake technologyadoptionalongprocess.

Anotherchallengeisthelackofinteroperabilitybetween differentsoftwareprovidersemployedbyinstitutions,and alsowithinthehome-grownsolutionsemployedbymany institutions.Thesedisparatesolutionsandplatformsmean thatthesecollegesanduniversitieslackthedatainsightsto makequickstrategicdecisions,slowingdowntheir

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administrativeprocess.Digitizationisabridgeweare climbing,andweareworkingtoovercomefundinggapsand interoperabilitystruggles.WewanttohelpHigherEd institutionsbridgethegapsandreducetheircosts.

Onwhatidealsareyourworkcultureandbusinessethics based?

Weareadataandmetrics-basedorganization,andwetake prideinourmissiontosupportfacultyandstudentsandpower theeducationecosystem.Withinthatmission,wehavedefined company-widecorevaluesofpassion,accountability,curiosity, andteamwork.ThankstoourvaluesandclearlydefinedKPIs (KeyPerformanceIndicators),weworkasaunifiedteamand arealwaysrowinginthesamedirection.

Whatdoyouthinkisthemostuniqueaspectofyour business?

Ourbusinessisuniquebecausewearesolvingproblemsin HigherEdthatnoonehassolvedbefore.Thereisnotasingle othersoftwareouttherethataddressestheconnectionbetween facultyactivityandstudentoutcomes,orthatprovidesthe entireend-to-end,hire-to-retireviewwithoutsilosforhigher educationinstitutions.Wearecreatingconnectorsthattakeus downaroadnooneelsehastraveledandfindinganswersto problemsthatnoonehasattemptedtotackleyet.

Businessleadershavealwaysemphasizedthehabitof readingforsuccess,ontherecord.Isthereabookthatyou drawinspirationfrom?

Iabsolutelythinkreadingisvitalforsuccess;Itrytoreadat leastonebookamonth.RecentlyIhavebeendrawing inspirationfrom“TheAlchemist,”byPaulCoelho,“Five DysfunctionsofaTeam,”byPatrickLencioni,and“Platform Revolution,”byGeoffreyG.Parker,MarshallW Van Alstyne,andSangeetPaulChoudary.

Wheredoyouseeyourcompanyafewyearsfromnow?

WehavesolvedsomedifficultproblemsintheNorthAmerican highereducationmarket,andwehaveaclearpathtocontinue enhancingourplatformholisticallyandtoshareour knowledgeandsolutionsinternationally.

Howhasyourjourneybeensofar?

Thejourneyofthisbusinesshasbeenfraughtwithchange. Thischangehashelpedtocreateabetterculturefromapeople perspective,hasbroughtclearaccountabilityandownership,

andhasallowedeveryonetofeelempoweredtomakethe rightdecisionsforthecustomers.Everyobstaclewehave facedhastaughtusalessonandshownushowtogrowand moveforward.Wehavethefirstfacultyplatformtobe hostedonAmazonWebServicesandaretheonlyonehosted onatrueSAASplatform.Ithasbeenchallengingtoforge thispathbutithasonlymadeoursoftwaremorerobustand secure,andweareproudofcreatingaplatformthatprotects andprovidesthebestservicestoourcustomers.

Abouttheleader:

RishiRana,GeneralManageroftheHigherEdbusiness intheedtechsectorforPowerSchoolGroupLLC

Rishihasover22yearsofexecutiveandleadership experiencewithaproventrackrecordinleadingbusinesses whiledevelopingcomplex,criticalsoftwaresolutions, products,andplatformsacrossvariousdomains.Previously, RishiwasCOOofAGDATALP.Heoversawthe transformationofseveralproductandservicelinesintoa singleplatformprovidingdata-enabledinsightandanalytics fortheagricultureindustry.

RishialsoheldseveralleadershiprolesatMicrosoftforover adecadewhereheledproduct,services,andstrategyacross avarietyoffunctionsandmarketsglobally.Rishiisanavid speakerateventsandrecipientofseveralawardsin managementexcellence,strategy,communication,and mentoring.Herecentlywonthe“CEOwithHROrientation” AwardfromAsiaPacificHRMCongress.HeholdsaBSin ComputerScience&MathandanMBAfromTexasA&M University

” “ to Watch 2021 25C MPANIES INNOVATIVE THECHIEFSDIGEST | 39
We have continued to be operationally excellent by ensuring that we are pursuing our vision and mission and that we have clear goals and KPIs that we follow through on year over year.

InceptionofPluxity

Recently,theterm'digitaltwin'hasappearedfrequentlyacross industriesfromseveralverticals.Themethodofimplementing thismaydifferfromcompanytocompany,butthedefinitionof 'technologythatvirtualizestwinsidenticaltoreality'applies thesameway.Inotherwords,itisaconceptthatstatesall objectsandenvironmentsexistingintherealworldareequally implementedinthevirtualspace.

So,howdidthedigitaltwinemergeasacrucialconcept?

Firstofall,it'sworthnotingthatthecoreofcorporate businessesistomakeaprofit.Hence,acompanymustensure thatitsproductsandservicesaredemandedinthemarketplace. Ithastoworkoncreatingproductsandservicesthatarebetter thanbeforeandbetterthanitscompetitorsaswell.

That'swheretheneedforPluxity'splatformandtechknowhowemerges.Ideally,Pluxitycanenablebusinessesto overcomethehumaninabilityoftheirworkforceand maximizetheirefficiencywhilebeingenvironmentallyfriendly atthesametime.

Shooting For The Stars

Seoul-based Pluxity Seeks To Become

A Industry Leader In Digital Twin Technology

PluxityOfferings:AUniqueDigitalTwinsSolution

PluxityprovidesSMARTprojectmanagerswithan advanced“DigitalTwins”solutioninauniquepositionas comparedtoothersinthemarket.Itsself-developedand WEB-basedengine,tailoredservices,andmaintenancehave beenfurtheroptimizedtomanageanysmartproject.

Withthesolution,operatorscanintuitivelyrecognizerealtimecommunication&securitystatusaswellasquickly identifydetailsandratingsintheevent.Moreover,the platformcouldprovidesimplefrequencyandaveragefor furtherdecisionmakingasitisautomatedtocollectrealtimedataofeachsystemthroughtheAPIofthemiddleware andvisualizethemona3Dmap.

OvercomingChallengesInTheBeginning

Sincethedigitaltwincanbeappliedtomanydifferentfields andindustries,accumulatinginitialknow-howwas challengingaseachprojectwasequallyuniqueand different.Butexperiencingallthosesiteshasnowturned intoPluxity'sstrongestasset.Everychallengethatwas

| DECEMBER 2021 42

resolvedpolishedthefirm'sabilitytoexecutetheprojectsmore efficientlyandsetnewbenchmarksforsuccess.

Infact,CEOJaeminbelievesthatsuccessinthemodern businessworldshouldn'tjustrevolvearoundgenerating revenue;itshouldalsofocusonmakingapositiveinfluence andcontributiontosociety.Hesays,“Pursuing a profit should no longer be the single goal as a businessman. The perfect formula would be to practice business deployment based on the needs of contemporary society with a strong sense of responsibility ”

Today,Pluxitystandsstrongasacustomizedsolutionprovider thatcaterstotheindividualneedsofbusinessesanddeliversa solidexperiencetocompanieswithinthetechadvancedcountry ofKorea.SomeofthenationalprojectsthatPluxityhas undertakensofararewithIncheonAirport,railway,metro,city municipalspartneringwiththeGovernment,andglobalplayers likeSamsung,LG,Hanwha,andSKTelecom.

TheJourneySoFar

Pluxityhasbeenactivelyassociatingwithseveralreferencesin Koreasinceitsestablishmentin2015.“We have established our position in Korea through bidding in the public sector, which requires technical skills rather than sales power. We are now expanding our business through activities with various companies in the non-public sector as well,”saysJaemin.

WiththeonsetoftheglobalpandemicofCOVID-19in2020, theneedfordigitaltwinsisgrowingallovertheworld.Since then,Pluxityhasbeenputtingintheeffortstoimplementa betterandupgradeddigitaltwinsolutionbycombiningthedata anddatascienceitpossessesinlinewithnewtrends.

Pluxityaimsatexcellingasaleaderindigitaltwintechnology bysupportingseamlessreal-timeinteractiveintegrationand connectionbetweentherealworldanddigitalplatforms,and algorithm-basedsimulationanddataanalysistechnology throughreal-timeintegrateddata.

TheRoadmapAhead

Speakingoftherisingimportanceofdigitaltwintechnology especiallyafterthepandemic,Jaeminstates,“According to Satya Nadella, CEO of Microsoft, we saw two years' worth of digital transformation in just two months of the third quarter (January-March period). While it's true that we have been experiencing rapid digital transformation globally, the Korean government launched a project called "The Korean New Deal" to address this great transformation as a national strategy ”

Thus,greateropportunitieshavebeengiventoPluxityinthis markettrend,andthefirmhasmaintaineditsfocusonthe platformallowingbusinessestoemployefficientaccessin data,systems,andservicesanywhereandanytimewhichcan bealsoappliedintoautonomousdriving,smartgrid,etc. Apartfromsuccessfullyaccumulatingseveralmajorprojects, Pluxityisalsothrilledtobeintheprocessofdevelopingand upgradingitselfwiththemarkettrendbyintegratingdata sciencewithitsdigitaltwintechnology

FromTheCEO'sDesk

Withover15yearsofexperience,Jaeminisanexpertinthe fieldofdigitaltwinandspatialinformation.Hehas spearheadedseveralnationalandmunicipalprojectsfor smartcities&buildingdevelopmentinKorea,aleading countryofadvancedtechnology.

HisdirectandindirectinvolvementinR&Dandsales& marketingcombinedwithhishands-onknowledge(owingto hisdeveloperbackground)havemadesignificant contributionstowardsPluxity'striumphantsuccess. Ultimately,thishasledtothesubsequentdeploymentofthe mostneededproductsinavarietyofclientsandbusiness sectors.Jaeminhasdemonstratedhowtoleverageand delivercriticalskillsbycollaboratinghistechknowledgein amarketingrolenotjustasaCEObutalsoasabusiness representative.

Our goal is to introduce a new generation digital twin integrated with an algorithm-based system which can allow us to make predictions using data analysis as a market leader.
to Watch 2021 25C MPANIES INNOVATIVE
THECHIEFSDIGEST | 43
OfficeLocations: Seoul,SouthKorea(전체주소:#T01,4FHobanPark18,Yangjae-daero2-gil, Seocho-gu,Seoul,06768,Rep.ofKorea)

R2C, Inc.

The Trusted Name for Delivering High-Quality and Responsive Solutions for Our Warfighters

AninterviewwithMr.RobertWilson,U.S.ArmyVeteran, CEO&PresidentofR2C,Inc.

Whatwastheprimarydrivingfactorthatledtothe inceptionofR2C,Inc.?

ThecompanyCEOandPresident,Mr.RobertWilson,isa disabledU.S.Armyveteran.Heisextraordinarilypassionate aboutsupportingourAmericanwarfightersinthedefenseof ourfamilies,friends,community,nation,andallies.His passiondevelopedintoactionwhenR2Ccametofruition.

Throughhisrelationshipswithcustomers,Mr.Wilsongotthe opportunitytotrulyunderstandtheneedsofthewarfighters anddevelopaskilledworkforcetomeetthoseneeds.With ourconstanteffortstoprovideexcellentproductsandservices toourcustomers,theideaandconceptofR2Cflourishesway beyondMr Wilson'sexpectations.

WhatdoesR2Coffer,andhowdoesitstayrelevantto consumerdemands?

R2C'scompanyofferingsincludebutarenotlimitedto aerospace,engineeringandsupportservices,construction managementandmodelingandtechnicalsolutions.Overthe years,consumerresponseshaveshapedourofferingsby

providinganever-evolvingopportunitytosupportR2C's missionto“providethehighestqualityproductsandservices toourclientstoensureourwarfightersreceivethemost advanced,technologicallysuperiortoolstoperformtheir mission.”Technologyrapidlychangesandiscriticalinthe field.Here,atR2C,weunderstandthatandwalkalongside ourcustomerstoensurewegoaboveandbeyondtomeetthis calltoduty.

Howwouldyoudescribethechallengesthatyouhadtogo throughintheinitialdays?

R2Cdevelopedandimplementedsuperiorengineeringand logisticspracticesandprocessestoensurehigh-quality productswithlowrisk.R2C'sbestvaluesolutionsare implementedseamlesslywithahighdegreeofcollaboration withourgovernmentcustomers.Itisthroughthose challengesinourinitialdaysthatwebegantoidentifyrisks anddevelopsolutionstoovercomethem.Ourworkforce continuestoenvisionandcreateinnovativeapproachesthat increaseefficienciesandoptimizecapabilities.

InwhatwaysdoesR2Ccontributetothecommunity?

R2Ccontributesgreatlytothecommunitybyproviding mentorprotégétootheraviationcompanies,internshipsto

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highschoolandcollegestudents,resourcestocharitablecauses, andpartnershipstotheveteran,minority,andwomenserving institutions.Oneofourcorevaluesisservice–weseekout opportunitiestoserveourGod,nation,andcommunities throughthedifferentrolesofourpersonalandprofessional lives.ThefactisthathereatR2Cweareconstantlyinsupport ofthecommunityincludingotheraviationcompanies.

Onwhatidealsareyourworkcultureandbusinessethics based?

OurCoreValues.

• Service-WeseekoutopportunitiestoserveourGod, Nation,andCommunitiesthroughthedifferentrolesofour personalandprofessionallives.

• ProfessionalCompetence-Westrivetokeeppacewith technologicaladvances;Qualityisourwatchword.Weare alwaysworkingtoimproveourprocesses,procedures,and personnel.

• Integrity-Weactwithhighmoralcharacter Adheretothe highestprofessionalstandards.Maintainthetrustand confidenceofallIserveandthosewithwhomIServe.

• Trustworthy-Weareopenandhonestwithourselvesand thoseweserveandalwayslooktodowhatisGood,Right, andTrue.

• Can-DoAttitude-Wedonotjustworkforourcustomers; weworkwithourcustomers.Allthingscanbeachieved whenweworktogethertoaccomplishacommongoal.Itis OurAttitudethatdeterminesourAltitude.

• Loyalty-WearefaithfulanddevotedtoOurGod,Nation, Family,andMission.Remainingsteadfastinourduty, support,andfriendshiptooneanother.

• Family-Wespendalmosthalfourwakingtimeatwork. Wecelebrateourvictories,mournourlosses,buildtrust andcommitmentwitheachothertoformateamthat focusesonsupportingAmerica'sWarfighter.Thisformsa strongbondthatlastsalifetime.

Whatdoyouthinkisthemostuniqueaspectofyour business?

Thepandemiccreatedarequirementtothinkoutsideofthebox. Vendorshadchallengeswithprovidingsuppliestimelydueto theimpactontheirworkforceandturnaroundtimeshipping materials.Theaviationindustryiscriticaltothedefenseofour nationandthesupportofourwarfighters.R2Cisessentialas areouremployeesandthejobstheydodailytosupportthe defenseofournation.Wewerecapableofstrategicbusiness planningandoperationstocontinuemeetingcustomerdemands andouremployees'commitmentduringthiscrisis.

Wheredoyouseeyourcompanyafewyearsfromnow?

IfwearesoblessedbyOurCreatortocontinuetosupport America'sHeroes,IdonotdoubtthatR2Cwillcontinueto provideunparalleledsolutionsandsupporttoAmerica's WarfighteraroundtheWorld.

Let'sGettoKnowtheManBehindR2C,Inc.

Mr.RobertWilsonistheChiefExecutiveOfficerand PresidentofR2C,Inc.,anaward-winningservice-disabled veteran-ownedsmallbusinessheadquarteredinHuntsville, AL.Robertprovidesstrategicleadershipandoversightforall aspectsofthebusinessensuringlaws,regulationsandother applicableobligationsareobservedwhereverandwhenever businessisconductedonbehalfofR2C,Inc.

Withover27yearsofexperienceintheaviationfield,19 yearsofspecialemphasisonacquisitionandproject/program management,andexceptionalbusinessdevelopmentskills, Mr Wilsonisuniquelyqualifiedandpersonallymotivatedto succeedinacompetitive,fast-pacedenvironment.

Mr Wilsonservedinmultipleprestigiousleadershiproles beforefoundingR2C,Inc.andcompletedabachelor'sdegree inProfessionalAeronauticsfromEmbry-RiddleAeronautical University.HeisaVeteranofOperationDesertShield/Desert StormandOperationSouthernWatch,whereheservedasthe AirTrafficControlLiaisonforUSArmyaviationassetsin Kuwaitreceivingnumerousaccoladesforhisservice.

“ Office Locations: Multiple locations across the State ofAlabama; OffuttAir Force Base, Nebraska; Cherry Point, North Carolina;Aurora, Colorado; Maryland; Montana; Florida Website: www.R2C-Inc.com to Watch 2021 25C MPANIES INNOVATIVE THECHIEFSDIGEST | 45
Success is being able to provide on-time delivery of high-quality products to our customers in support of defending our nation and warfighters. The success formula is humility and genuine care for our people. In that, all things are possible.

One-StopSourceforAllBusinessCommunicationNeeds

Tec-TelCommunicationsisabusinesstechnologyand hardwareprovidercommittedtoofferingnationwideexpert assistance.Whetherit'sasmallprofessionalofficeora multi-siteenterprise,thefirmaimsatdeliveringtop-notch customercaretoeveryclientitisassociatedwith.Tec-Tel Communicationsalsopartnerswithandrepresentsthefinest companiesinthetelecomindustrywhilestrivingtocaterto alltechnologyneeds.

Tec-Telhasanationwidenetworkofhighlyskilled techniciansthatitleveragestoprovideoutstandingon-site supportforallcustomers.Additionally,italsooffershighlevelservicecoordinatorstomanageeveryprojectfrom beginningtoend.

“By white labeling our services and completely operating as an extension of your company, our skilled and experienced team will help you achieve optimum performance.”

Business Technology and Hardware Solutions Delivered with Care

CoreAreasofOperations

Tec-TelCommunicationsoffersanextensiverangeof servicesdesignedtoconsult,enable,support,manage, optimizeandevenoutsourceyourcollaboration,customer experiencemanagement,andnetworkingsolutions.WithTecTelCommunicationsServicesyouwillbeenabledtomitigate risk,reducethetotalcostofownershipandoptimizesolution performancebasedonyouruniquebusinessneeds,nomatter whereyouareinthelifecycleofyoursolution.Someofthe areasofoperationsinwhichTec-Tel'steamscanassistareas follows.

ProfessionalCablingdeployments

WhenitcomestoinstallingCat6cabling,it'sbettertolet professionalstakecareofit.WithTec-Tel,companiescanget intouchwiththetechniciansface-to-faceanddiscusstheir technologyneeds.Onceaplanhasbeenagreedupon,the Tec-Telteamwillupdateaboutalltheworkthatisdoneand itsimportancetobusinesssuccess.Thededicatedteamof techniciansensuresthattheday-to-dayoperationsofthe client'sbusinessarerunningquickerandsmootherthanever.

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DataNetworkConsulting

Tec-Tel'scomprehensiveandeffectivenetworkassessment offerstailoredsolutionstooptimizenetworkperformance. Networkassessmentstestthedatanetworkforitsreadinessto carryIPvoiceandIPvideotrafficbeforetheimplementation iscomplete.Assessingthenetworkisessentialasithelpsto keeptheplannedROIincheck.

Inaddition,itcanalsohelptoidentifypotentialissuesinthe earlystagesoftheproject,eliminatetroubleshootingcosts thatcouldariseposttheproject,andmaximizecustomer satisfaction.ThebestpartofallisthatTec-Tel'snetwork assessmentsoffernointerferencewithyourcustomer'sdayto-dayoperationsandallassessmentsmeetmanufacturer requirements.

ReliableVoIPImplementations

HostedVoIPphoneservicesallowbusinessestomakeand receivecallsovertheinternet.Theseservicesalsoincludethe ancillarytelephonyservicesthatareneededforbusinessuse, suchascallrouting,virtualattendant,etc.Administrationfor VoIPbusinessphonesystemsisusuallyprovidedthroughweb browsers.WithTec-Tel,businessescankeeptheirteams productivewithvoice,text,andmeetingsonanydevice.They cangetstartedinstantlywithouttheneedtobuyanynew equipmentorITsupport.Theadminreceivestheuser controlsandflexiblecallrecordingoptionsaswell.

SecurityCameraInstallation

Today,Tec-TelCommunicationshasemergedasaleaderin videosurveillance.Itprovidesasinglesourceforturnkey securitysolutionscoveringallaspectsofsecurityoperations fromsecuritycameras,digitalvideorecorders(DVRs), networkvideorecorders(NVRs),videomanagement& analyticsoftware,etc.Itssecuritycamerasystemsgiveyou theabilitytoviewcamerasovertheInternetaswellas viewingremotelyonyouriPhone,Android,smartphoneor tablet.Tec-Tel'sDVRsandNVRsofferunparalleledimage qualityandcanbeintegratedwithyourexistingAccess Control,PointofSales(POS),andalarmsystems.

ITSupport

Tec-TelhashelpedFortune500andmid-sizeclientsachieve theirbusinessgoalsbyprovidinghigh-qualityITtalent globally WiththeonsetofIPtelephony,computer integration,andcloudservices,theneedforsupportservices isincreasing.AsTec-Tel'steamhasremoteaccesstocritical applicationsanytimeanewsystemisdeployed,theyhavethe chanceofquickdiagnosisandproblemresolution,quicker

replacements,andtroubleshooting.Moreover,Tec-Telalso offersitscustomerstheabilitytopurchasetechnicalsupport servicesathourlyratescalledblockhours.Customerscan pre-purchaseblocksthattypicallyrangefrom4to40hours. Theuseofthehoursisscheduledinadvance,foranytime oranyday,toperformanytechnicaltasksthatareinour corecompetencies.

TheRoadmapAhead

It'sbeenalmostadecadesinceTec-TelCommunications started,andsincethentheteamhasalwaysputtheirhearts outintogivingthebesttechnologysolutionstobusinesses. Tec-Telservesawiderangeofprofessionalverticalsby findingthemostinnovativesolutionswithinanybudget, anditwillcontinuetomaintainthesamelevelofexcellence inthefutureaswell.

MeetTheManDrivingtheGrowthforTec-Tel

JoeIntoci,President&CEO

Asatelecommunicationsprofessionalwithover15yearsof experience,JoeIntocihasknowledgeinmultiplefacetsof theindustry.Hehasbeenaproblemsolverforseveral organizationsandprovidedanimpactontheirvoice,data, andvideosolutions.Joerealizestechnologyisanimportant aspectofourlivesandhasasubstantialimpactonthe workplace,whichiswhyhehasahistoryofhelping organizationsstayontopoftheever-changingbusiness solutionsavailable.AstheCEOandmanagingpartnerof Tec-TelCommunications,Joestrategicallyleadsthe companywithhisvastknowledge,fierceambition,and strongdesiretohelpothers.

“ to Watch 2021 25C MPANIES INNOVATIVE THECHIEFSDIGEST | 49
With a proven track record of exceptional customer service and with technology leaders we are strongly equipped to address your long-term project needs. Our technicians are insured and we serve our clients in all the 50 states.
TO SUBSCRIBE WITH THE CHIEF'S DIGEST VISIT www.thechiefsdigest.com OR EMAIL US contact@thechiefsdigest.com US ISSN 2770-7830

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