Health & Safety and Tickets

Our Health and Safety Commitment to You . . .

s audiences return to Severance Hall, our fi rst priority is to ensure the health and safety of everyone — guests, musicians, staff , and volunteers. In partnership with Cleveland Clinic, we are implementing protocols and procedures to make sure that your concert experience is safe and enjoyable. Thank you for your cooperation and understanding.

The following requirements will be in place on an ongoing basis, subject to regular review and re-evaluation as the situation continues to evolve. Please visit us online at the address below for the most up-to-date and current health and safety information.

From September 15, 2021, forward, everyone who enters Severance Hall for concerts and events is required to wear a mask and show proof of full Covid-19 vaccination or, should they be unable to be vaccinated, provide a negative Covid-19 PCR test that has been taken within 72 hours prior to entering. These requirements were developed in response to the rise in the number of Covid-19 cases due to the highly contagious Delta variant. Guests who are unable to provide verifi cation of vaccination or who choose not to provide a negative Covid-19 test may request a full refund of their purchase. Any guests who are feeling ill or experiencing symptoms related to a cold or infectious disease are asked to stay home. To ensure your experience with The Cleveland Orchestra is as safe as possible, we continue to consult with Cleveland Clinic and local public health authorities for health and safety guidelines. These include, but are not limited to, meeting HVAC air fi ltration and circulation system requirements, enhanced cleaning procedures, and providing hand sanitizer throughout the venue. The safety of our audiences, musicians, staff , and volunteers remains our top priority.

Proof of Vaccination or Negative Test

Patrons, artists, and event staff will be required to show proof of full Covid-19 vaccination of a World Health Organization (WHO) or U.S. Food and Drug Administration (FDA) approved or authorized vaccine, with vaccination completed at least two weeks prior to the performance date. Guests who are unable to be vaccinated may provide proof of a negative PCR test that has been completed within 72 hours of performance date. Ticketholders will receive specifi c instructions on how to provide this information for entry in advance of the performance or event. Proof of vaccination or negative test must be presented through the following methods every time when entering Severance Hall:

— touchless verifi cation using the CLEAR app on your mobile phone or other device.

— by showing original vaccination card or a photograph of it on a cellphone, along with a valid driver’s license or other government-issued photo ID.

Please note that masks will be required for all audience members inside Severance Hall, regardless of vaccination status or a negative Covid-19 test.

Face Mask Requirement

Everyone is required to wear a face covering at all times and in all areas of Severance Hall, including while seated during the performance. Face coverings should be worn for eff ective protection, covering the nose and mouth, and should meet Centers for Disease Control and Prevention (CDC) standards. Neck gaiters and bandanas are not permitted. Patrons arriving without appropriate face coverings will be provided a disposable face mask upon entry to Severance Hall.

Children under the age of 12

Children under 12 who cannot be vaccinated must provide proof of a negative PCR test that has been completed within 72 hours of performance date and wear a mask at all times at concerts and events at Severance Hall.

For more details and the most up-to-date health and safety information, please visit CLEVELANDORCHESTRA.COM/HEALTHINFO

IN BRIEF Steps we are taking to ensure your visits to Severance Hall are safe and inspiring . . .

PROOF OF VACCINATION

Everyone who enters Severance Hall for concerts and events will be required to show proof of full Covid-19 vaccination. Guests who are unable to be vaccinated or are ineligible (including children under the age of 12) will be required to provide proof of a negative Covid PCR test taken within 72 hours of entry. Proof of vaccination or negative test must be presented when entering Severance Hall through either touchless verifi cation using the CLEAR app (please visit clearme.com — you must register your vaccination through the app), or by showing an original vaccination card along with a valid government-issued ID.

FACE MASKS REQUIRED

Approved face masks are required at all times in Severance Hall, including while seated during performances.

ENHANCED CLEANING

We will continue comprehensive and consistent cleaning procedures and provide hand sanitizer stations throughout Severance Hall.

ENHANCED VENTILATION

Severance Hall has updated its HVAC filtration and circulation system to meet the guidelines of local public health authorities and recommendations from Cleveland Clinic.

The Cleveland Orchestra extends special thanks to Cleveland Clinic for their ongoing expertise and guidance throughout the past year in helping to ensure the health and safety of the musicians onstage, our staff and volunteers, and all audience members and guests.

YOUR YOUR SAFETY SAFETY

Buying Tickets . . .

IN PERSON AND ONLINE

For more information about upcoming Cleveland Orch estra performances and to purchase tickets, visit us online. (Our website also features a trove of resources, including information about the Orchestra and its musicians, educational lesson plans and videos for parents and teachers, community partnerships and events, streaming and broadcasts, and archival photographs and documents.)

ONLINE CLEVELANDORCHESTRA.COM

24 / 7, from your phone, tablet, or desktop.

BY PHONE 216-231-1111 or 800-686-1141

Monday thru Friday 9 a.m. to 6 p.m.

IN PERSON SEVERANCE HALL

Monday thru Friday 9 a.m. to 6 p.m. Saturdays, open 10 a.m. thru intermission on concert dates. Sundays, open 3 hours before curtain thru intermission on concert dates.

Ticket Wallet . . .

DIGITAL TICKET WALLET = Tickets On Your Phone!

The Cleveland Orch estra’s brand-new Ticket Wallet app was launched this past summer. Available free for Apple, Google, and Android devices, the Ticket Wallet is the easiest, safest, and most convenient way to access paperless tickets to performances of The Cleveland Orchestra at Severance Hall and Blossom Music Center. Plus, your tickets will always be with you, avoiding the need to replace or reprint lost tickets. When you purchase tickets on our website, simply click the option “Send to my Ticket Wallet,” and your tickets will automatically download to the app to be scanned as you arrive for each the concert. If you are a subscriber, your tickets will be in the Ticket Wallet as soon as you download the app and log in. You can fi nd links to the Ticket Wallet at our website: clevelandorchestra.com/ticketwallet.

If you already have an online account with us, use the same email and password that is already associated with your clevelandorchestra.com account in order to log into the Ticket Wallet app for your tickets.