Our Health and Safety Commitment to You . . . Proof of Vaccination or Negative Test
s audiences return to Severance Hall, our first priority is to ensure the health and safety of everyone — guests, musicians, staff, and volunteers. In partnership with Cleveland Clinic, we are implementing protocols and procedures to make sure that your concert experience is safe and enjoyable. Thank you for your cooperation and understanding.
The following requirements will be in place on an ongoing basis, subject to regular review and re-evaluation as the situation continues to evolve. Please visit us online at the address below for the most up-to-date and current health and safety information. From September 15, 2021, forward, everyone who enters Severance Hall for concerts and events is required to wear a mask and show proof of full Covid-19 vaccination or, should they be unable to be vaccinated, provide a negative Covid-19 PCR test that has been taken within 72 hours prior to entering. These requirements were developed in response to the rise in the number of Covid-19 cases due to the highly contagious Delta variant. Guests who are unable to provide verification of vaccination or who choose not to provide a negative Covid-19 test may request a full refund of their purchase. Any guests who are feeling ill or experiencing symptoms related to a cold or infectious disease are asked to stay home. To ensure your experience with The Cleveland Orchestra is as safe as possible, we continue to consult with Cleveland Clinic and local public health authorities for health and safety guidelines. These include, but are not limited to, meeting HVAC air filtration and circulation system requirements, enhanced cleaning procedures, and providing hand sanitizer throughout the venue. The safety of our audiences, musicians, staff, and volunteers remains our top priority.
Patrons, artists, and event staff will be required to show proof of full Covid-19 vaccination of a World Health Organization (WHO) or U.S. Food and Drug Administration (FDA) approved or authorized vaccine, with vaccination completed at least two weeks prior to the performance date. Guests who are unable to be vaccinated may provide proof of a negative PCR test that has been completed within 72 hours of performance date. Ticketholders will receive specific instructions on how to provide this information for entry in advance of the performance or event. Proof of vaccination or negative test must be presented through the following methods every time when entering Severance Hall: — touchless verification using the CLEAR app on your mobile phone or other device. — by showing original vaccination card or a photograph of it on a cellphone, along with a valid driver’s license or other government-issued photo ID. Please note that masks will be required for all audience members inside Severance Hall, regardless of vaccination status or a negative Covid-19 test. Face Mask Requirement Everyone is required to wear a face covering at all times and in all areas of Severance Hall, including while seated during the performance. Face coverings should be worn for effective protection, covering the nose and mouth, and should meet Centers for Disease Control and Prevention (CDC) standards. Neck gaiters and bandanas are not permitted. Patrons arriving without appropriate face coverings will be provided a disposable face mask upon entry to Severance Hall. Children under the age of 12 Children under 12 who cannot be vaccinated must provide proof of a negative PCR test that has been completed within 72 hours of performance date and wear a mask at all times at concerts and events at Severance Hall.
For more details and the most up-to-date health and safety information, please visit
CLEVELANDORCHESTRA.COM/HEALTHINFO 28
