The Collegian, November 2

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ISSUE 3

OUR 97th YEAR

www.thescsucollegian.com TUESDAY, NOVEMBER 2, 2010

Customer Service still a wreck BY JONATHAN WHITE EDITOR-IN-CHIEF Great customer service is not one of the best things at South Carolina State University. From rude staff workers, to receiving the run around, students claim they are not happy about the way they are treated by staff members at SC State. “I can’t begin to tell you how I’m treated here by the workers at this University,” said a sophomore student who wished to remain anonymous. “The sad part is, I’m paying thousands of dollars in tuition to be treated like trash,” he said. Freshman Criminal Justice major Michael Baizar agreed. “It’s hard enough dealing with stressful days from school work, but to come in the cafe and receive complete rudeness from workers who should be doing their job, really gets annoying.” Director of Quality Assurance Ellen Ricoma, states that after reviewing recent surveys submitted by students in regards to Customer Service, service areas such as the Washington Dining Hall, The Pitt and Accounts Receivable were ranked the lowest. “Some of the main complaints that we receive from students are that they receive the run around and bad attitudes,” she said. The quality assurance function, which addresses

Photo by Eric Smith/The Collegian Actual student in The Pitt, dissatisfied while waiting for service

customer service issues, is an arm of the Student Success and Retention Program (SSRP). “It seems like every time I go to Accounts and Receivables, I can never get what I need done, without receiving some sort of attitude from the workers,” said Junior Fashion Merchandise major Julie Mays. “I could see if I was exhibiting a bad

attitude, but I come in with a smile to receive nothing more than a frown and a piece of paper telling me that I need to pay the school,” she said. “Day after day, I come into the Café’ and watch the same rude worker talk to students any kind of way, and do things that a customer service worker shouldn’t do, such as stopping in the middle of fixing plates to fix himself something to drink,” said a junior who wished to remain anonymous. “I sympathize with the workers when they need to take breaks, but when you have a whole line of students waiting to eat, it’s not time to sip on your Sprite and stare at us, as if we’re the problem.” One of the staff workers in Washington Dining Hall commented to The Collegian, but didn’t want her name disclosed in the article. “Sometimes I wish students could understand the fact that we do have bad days. Is that too much to ask for?” According to Ricoma, it is. “People have different personalities, but the cross of governing yourself as a Customer Representative, is to be nice, pleasant, greet people, listen and be personable,” she said. “They should do all they can to help that student, by going out of their way to help them; even on a SEE CUSTOMER SERVICE ON PAGE 3

Are Students Going to Far to Impress Greeks BY BRITTANY BROWN STAFF WRITER

It seems like almost everyone wants to be a part of an organization that provides sisterhood, brotherhood, lifelong friendships and a bond that not many students get to experience. Some students at SC State may feel that the best way to get this bond, is by becoming a member of a Greek organization. In a recent poll conducted by The Collegian, 95 percent of students surveyed reported they couldn’t wait to pledge a one of these organizations. Many also indicated that they weren’t sure how to go about the process. “When I look at the Greeks, they seem so close. I wish I had that type of bond, and I would love to become one of them,” said a student

who wished to remain anonymous. Freshman Jamal Kent had similar feelings. “I’ve always wanted to be a part of the Divine Nine and be known around campus,” he said “So, I do my best to show my face at every event, but I’m not exactly sure that I’m going about it the right way.” Like Kent, many students are asking the same question. “I feel like I have to do whatever it takes to get my name out there,” said another student who wished to remain anonymous. “Everything about Greek life is so private. I just want to put myself ahead by showing them how much I SEE RECAP ON PAGE 5

Mid Elections: Why it’s important to Vote BY DONOVAN MALLOY STAFF WRITER

Photo courtesy www. blogs.rsvp.com Once again, it’s that time of year when the leaves change color forming bright hues of orange, yellow and red; while football reigns and the weather is cool and crisp. It is also the time for all citizens to exercise their rights by going to the polls to vote. The fall of 2008 was such an amazing time. The citizens of this great country elected the

first African American President, Barack Obama. Now, the democratic candidates of 2010 are facing the backlash for supporting this choice. The rally cry of the newly formed Tea Party screams loudly that they must “take their country back.” Well, the question is simple. Take it back from whom? Do they want to take it back from citizens who believe in health care for all? Do they want to take it back from those of us who feel that President Obama’s stimulus plan was necessary, in order to save the country from further economic turmoil caused by the failed policies of the previous administration? “Personally, I feel that they want to take it back from those of us who are of color,” said Freshman Brandon Davis. “Democratic candidate and Senator for Camden Vince Sheheen, is clearly the best candidate for Governor, if you support public education. Public education should be very important to SCSU students and employees,” he said. Voting for candidates such as Nikki Haley who are running with the Tea Party movement, would make it more difficult for SC State to progress. What is scary, is that there are so many people who are jumping on the Tea Party bandwagon. It’s clear to see that the supporters don’t SEE ELECTIONS ON PAGE 3

An example of students admiring Greeks in the Plaza.

Four Loko: Drunk and Dangerous BY COURTNEY ADAMS STAFF WRITER Authorities are debating the health concerns of the caffeine laden alcoholic brew “Four Loko;” which is also called “blackout in a can” and “liquid cocaine.” Four Loko is a 23.5 ounce canned drink available in 10 flavors. It contains caffeine, guarana, taurine and 12 percent alcohol. One can of this potion, which is available for $2.67 (tax included), is equivalent to a six-pack of light beer and a 12 ounce cup of coffee, according to ABC News. Theoretically, one Four Loko, would be enough to legally intoxicate someone. Five years ago, Phusion Projects LLC creators Chris Hunter, Jason Freeman and Jeff Wright, all graduates of Ohio State University (OSU), created this malt liquor to be distributed in local convenience stores near their university. These

gentlemen were inspired to create the drink after observing their counterparts mixing alcohol with caffeine in local taverns. Four Loko is currently being sold in 47 states. Should a company be blamed for misuse of a product? The Food and Drug Administration (FDA) is currently investigating whether or not Four Loko is safe for consumption. The FDA has never approved adding caffeine to an intoxicating substance. Certain institutions such as Central Washington University (CWU) and Ramapo College, New Jersey, have banned this drink from their campuses. Rob McKenna, attorney general in Washington State is also working on trying to get Four Loko banned from stores. But, Chris Hunter, managing partner of Phusion Projects disagrees SEE LOKO ON PAGE 4

Inside this Issue Simona Says “You cant please everyone”

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Sigma Lambda Gamma hosts Speed Dating

Meet this month’s GQ and Beauty of the Week

Kanye West Runaway Video Review

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