69 The Pickering Experience

THE PICKERING EXPERIENCE

At Pickering Luxury Garage it’s all about the cars … and the customer.

FROM THE MOMENT you enter the spacious new Southport showroom at Pickering Luxury Garage you can sense something special.

Not only is there an amazing collection of prestige marques, collectable cars and oneof-a-kind vehicles on display, there is also a relaxed welcoming ambience that makes you feel right at home.

And that is exactly how the team want you to feel.

“Our customers are like family,” explains Dealer Principal Peter Lynton.

“We hope people walk in here and not only find what they are looking for but that they enjoy the whole experience.”

To achieve that aim, Peter and Director Maurie Pickering have put together a group of ‘car people’ who are knowledgeable, professional and committed to providing the perfect environment for their clients.

“Owning a luxury vehicle is aspirational, people have worked hard to reward themselves with their dream car and we have built a culture to reflect that,” says Peter.

“We take great pride in not only sourcing the very best cars available but also ensuring they are presented in absolutely perfect condition for the new owner.”

From initial contact, whether online or in person, the Pickering experience has been tailored to ensure the client has everything they need to make an informed decision.

“Our website gives a real illustration of every car, including detailed photos, up to date specifications and all the relevant information,” explains Peter.

When visiting the showroom itself, customers are encouraged to walk around the cars, take a seat, enjoy a drink or a coffee, and engage with the team.

“We want people to feel comfortable, we want people to feel relaxed and we want them to be confident that they are getting great value for money,” says Peter.

Of course, cars are at the forefront of this business and every care is taken to ensure the stock meets Pickering’s very high standards.

“All our cars have a point of difference,” Maurie explains.

“They might have unique paintwork, or very low kilometres for the age of the car. They might be the final model in a line or they have a special interior fit-out.

“Whatever features they have, you can rest assured that they are in immaculate condition both visually and mechanically.”

Before being sold, all vehicles are fully serviced, fully detailed and inspected by the manufacturer wherever possible.

They also come with a 100 per cent, minimum 12-month warranty up to the value of the vehicle which is fully transferable if the car is resold.

But the service doesn’t stop when you leave the showroom.

As part of the Pickering ‘family’ you will be invited to racedays, driver training courses, football games … all extras that enhance the buyer experience.

“We want people to be happy with their purchase and to feel like they are part of something bigger and better so they can continue their journey with us.

“We are absolutely passionate about our business and we want to pass that on to our clients.” pickeringluxurygarage.com.au