General Motors Centre 2012 Annual Report by Sarah

Annual Report

No min ate d for

$7 ,09 5,0 s 24 G ross Ticket Sale

gs Worldwide rankin

2012 r ea Y the f o y Major FaciliT

速

0.1 Statement of purpose

0.2 message from the general manager

0.3 Message from The Contract Administrator

10 Marketing Segment Results

11 Customer Satisfaction

16 Community Involvement

0.4 Partners

0.5

Facility Overview

Capital Improvements

INteractive Statistics

How YOu Doinâ&#x20AC;&#x2122;?

Future Outlook

Partner Comments

0.6 Summary of Accomplishments

0.7 Financial Performance

0.8 Signature Events

14 Organizational Chart

0.1

The City of Oshawa’s slogan is “prepare to be amazed”; and with that, it is the goal of management and staff of the General Motors Centre and Global Spectrum to ensure that everyone, from promoters and artists; to guests who attend our events – are truly amazed. Global Spectrum Facility Management is committed to operate and maintain the General Motors Centre with the highest standards in order to provide a world class sports and entertainment facility that is clean, safe, offers exceptional customer service and products, and offers something for everyone; whether it be world class concerts, sports, theatre or family and/or community events. It is our mission to build strong and lasting relationships with all of our guests, partners and our community. We pledge to be good corporate and community partners as well as safeguard the great responsibility for the care and control of the General Motors Centre for which we have been entrusted by the citizens of Oshawa. We will continually strive to raise the bar in all areas and promise to not only meet any expectations, but to exceed them.

Statement of Purpose

PREPARE TO BE

AMAZED

0.2

meSSAGe fRom tHe GeneRAl mAnAGeR

dear Stephanie; I am extremely pleased to provide you with our Year End report and a summary of some of the many accomplishments we have achieved over the course of 2012. First and foremost, I am proud to report that we have concluded this operating year by achieving a positive outcome of:

$150,573

The General Motors Centre continues to be recognized within the entertainment industry and has received a number of distinctions during the course of this year:

#12 world ranking

for venues 5,001 – 10,000 seats by Venues Today Magazine

An actual year end Net loss of

$303,733 vs $454,306

nominated 3rd year in a row aS venue of the year (under 8,000 seat capacity) at Canadian Music Week

2010

2011

2012

#158 overall world ranking awarded by Pollstar Magazine.

The Venue Today and Pollstar results are based on live event sales only (sporting events not included); and are a testament to our growth on the entertainment side reflecting both the quality and quantity of our live events; as well as our strong ticket sales. We were thrilled this year to have hosted such notable shows as

CirQue du Soleil

hedley

SHAWA O

OWE

John mellenCamp

John fogerty

StarS on iCe

Jeff dunham

During 2012, we continued to work hard with our tenant teams the Oshawa Generals, the Oshawa Power and the Durham TurfDogs to grow each of their products within our market. We have enjoyed empowering and productive working relationships with all of our teams and their personnel, and look forward to continuing to grow and work together collectively in the future.

We continue to use capital resources to enhance the facility and/or improve our ability to service our clients. Major projects this season included but were not limited to resurfacing of the concourses, replacing the chairs in lower Prospects, acquiring additional stage parts, additional stanchions replacement tempered glass and plexi glass, upgrading our event radios, and repairs to hot water supplies and Prospects’ slider windows. We have had steady success in being able to reduce the GM Centre’s operating shortfalls each year and we are confident that we can continue this positive trend in the coming years. Our overall vision and goal is to continue to strive for continued growth in revenues while maintaining cost effective, first class services and operations; and to one day operate in at the very least a cost neutral position. Thank you once again for your continued trust and support. Sincerely, Vince Vella General Manager

MESSAGE From THE CONTRACT ADMINISTRATOR

0.3

Vince, Congratulations on another successful year! The General Motors Centre continues to grow and mature in the entertainment industry. Industry publications have identified the GM Centre as a world-class venue. Venues Today magazine ranked the GM Centre 12th in the world in its capacity category and Pollstar magazine gave it a ranking of 158th busiest venue in the world (based on ticket sales for concert and family shows).

In-house Housekeeping

Saved

$30,000

GMâ&#x20AC;&#x2122;s Capacity

Ranked 12th

Worldwide

The GM Centre hosted a quality mix of events in 2012 including concerts such as John Fogerty, Marianas Trench, and Hedley as well as family shows including Cirque du Soleil, Riverdance, Harlem Globetrotters, and Superdogs. The GM Centre also remained the home of the Oshawa Generals Hockey Club, Oshawa Power Basketball and the Durham TurfDogs Lacrosse team. The City is looking forward to another exciting lineup in 2013. It is encouraging to observe the steadily improving financial operations of the GM Centre. The improvements are not only due to the number of quality events but also the effective financial management of the facility. New efficiencies introduced in 2012 will continue to drive the financial results in a positive direction. Specific initiatives include the establishment of an in-house housekeeping team and the zero waste to landfill program. The elimination of the external cleaning expenses will save approximately $30,000 annually. The zero waste to landfill program generates a small revenue stream and promotes environmental awareness. These progressive results are a product of the dedication and commitment to client satisfaction of Global Spectrumâ&#x20AC;&#x2122;s strong professional team. Sincerely,

Stephanie Sinnott, CGA Manager, Financial Reporting and Planning

158th Busiest Venue

Worldwide

0.4

pARtneRS

The City of Oshawa is the largest municipality in Durham Region, expanding North from Lake Ontario to rural farmlands. The city is alive with its ever emerging arts and music scene; home to a number of annual cultural events, galleries, five museums, three live theatres and the Ontario Philharmonic, a world-class symphony. The General Motors Centre naturally fits in, located in the heart of Downtown.

tenAnt teAmS

SHAWA O

Oshawa Generals, one of the most recognizable hockey organizations of the OHL which launched the careers of such players as Bobby Orr, Eric Lindros, Albert ‘Red’ Tilson and the first overall pick in the 2009 NHL entry draft John Tavares.

OWE

The Oshawa Power, of the newly founded NBLC, continue to put a roster of exciting young talent onto the hardwood. Basketball fans in Durham Region welcomed the team back when they tipped off their second season with a 20 home game schedule for 2012/2013.

The Durham TurfDogs and Oshawa Machine of the newly established CLax both called the General Motors Centre their home turf. The Durham TurfDogs finished on top during the regular season which consisted of a seven home game schedule while the Oshawa Machine had one additional matchup at home.

mAJoR In Venue pARtneRS At the General Motors Centre, we have strategically aligned ourselves with leading food and beverage organizations to come on board as our major-in-venue partners. 350 years of brewing heritage says it all. Molson is a leading global brewer with innovative businessstyle. PepsiCo offers Canadians a variety of products including soft drinks, waters, 100% fruit juices, and sports beverages. The company is committed to offering a continued higher excellence in the changing needs of Canadian consumers. Pizza Pizza offers a diverse and premium menu to Canadians of all ages and tastes. They have become a leader in the sports and entertainment quick service segment of the Canadian food service industry and one of the top restaurant chains in the country.

The city of Oshawa is home to General Motors of Canada. The company’s headquarters are located just east of Oshawa on the shoreline of Lake Ontario. The main manufacturing plant is in the heart of Oshawa and is one of the city’s largest employers. General Motors plays a leadership role in automotive design and engineering, as well as engaging innovative research and development partnerships with leading Canadian universities and research institutes.

New Era Tickets is an international leader in providing full service ticketing and database marketing solutions for public assembly facilities, sports organizations, and entertainment companies. Being a part of the Comcast-Spectacor family, New Era Tickets services have contributed greatly to the General Motors Centre. Fans have the ability to purchase tickets from the General Motors Centre in a simple and effortless way. The system allows the General Motors Centre to have more control over the ticketing process and increases flexibility based on the specific needs of each event.

Partner Comments

Ray Simpson

Regional Sales Director Toronto Region PepsiCo Beverages Canada

Paul St. John Commissioner

Canadian Lacrosse League (‘CLax’)

Andre Hudon President & CEO

Donald K Donald

0.5

From the very first meeting we had with Vince and Jason we knew they were truly a partner that PepsiCo Beverages Canada wanted to do business with. The Global Spectrum Group is widely known as a partner for growth and we are happy to be on that journey in Oshawa. Their professionalism is outstanding and our Pepsi associates have had nothing but great interactions. Partnering for growth and delivering growth are the keys to a great relationship ... we look forward to a long and sustainable future with Vince and his team.

From day one when we approached the General Motors Centre and the Global Spectrum group they have been first class from top to bottom. The professionalism of Vince Vella and all the Global Spectrum staff has been second to none, their vision to assist in our long term growth should only mean success for our Durham TurfDogs franchise that calls GM Centre home, thank you Vince and Global Spectrum!

What a pleasure to work with the General Motors Centre and the Global Spectrum team. As tour promoters, we had our first experience this past year to visit the GM Centre and we certainly appreciated the level of expertise and professionalism they exhibited in hosting our concert event – from the moment of routing and venue booking, to the announcement and the ticketing on-sale, to the sustaining marketing support to the actual day of execution – the GM Centre and Global Spectrum were truly great partners in presenting John Mellencamp in Oshawa. We will not hesitate to return with other projects.

0.6

SUMMARY OF

‘12 ACCOMPLISHMENTS

Global Spectrum continues to deliver quality programming to the residents of Oshawa and the Durham Region.

Generated

318,809 Fans in 2012

$7,095,024 Gross Ticket Sales

The list of world-class performers that visited the venue throughout the year continues to contribute to the unparalleled successes.

SOLD OUT

SHOWS

SOLD OUT

Cirque du Soleil awed Durham Region with their seven performances of Quidam, Disney Live! made every girl’s dream come true when princesses danced on stage during Three Classic Fairy Tales, and Hedley and Johnny Reid made repeat appearances where they continued their sold out streaks in Oshawa. John Mellencamp made fans get in the moment when they felt there was “No Better Than This” during his tour while John Fogerty allowed those in the crowd to step back in time during his set which consisted of Creedence Clearwater Revival hits – just to name a few!

Worldwide Rankings

2011

Ranked 15th

2012

Ranked 14th

Today Magazine Top Stop Year-End Report. Venues between the capacities of 5,001-10,000

2012

Ranked 158th Pollstar Magazine’s 3rd Quarter Year-To-Date Worldwide Ticket Sales Report

Nominated for the third year in a row at Canadian Music Week in the Major Facility of the Year category for facilities under 8,000 seats

2010 2011 2012

FINANCIAL PERFORMANCE

0.7

112 110 2 318,809 284,800 34,009

Number of Events Paid Attendance

Direct Event Income Surcharge/Ticketing Revenue

$182,681 $63,385 $119,296 $280,553 $180,761 $99,792 $1,136,571 $1,170,179 ($33,608) $1,599,805 $1,414,325 $185,480

Ancillary Income Total Event Income

$1,570,121 $1,654,989 ($84,868)

Other Income

($3,473,659) ($3,523,620) $49,961

Indirect Expenses

Income (Loss) From Operations

($303,733) ($454,306) $150,573

Actual

Budget

Variance FAV/(UNFAV)

0.8 2012

SIGNATURE EVENTS

January

February

Cirque du Soleil “Quidam” Jan. 4th - 8th

Megadeth Feb. 7th

Disney Live! Three Classic Fairy Tales Jan. 12th

Hedley Feb. 24th

May

March

Oldtimers’ Hockey Challenge Mar. 30th

April

Stars On Ice May 1st

Harlem Globetrotters Apr. 11th

Johnny Reid May 10th

Imagination Movers Apr. 14th

June

July

TNA Impact Wrestling June 23rd

John Mellencamp July 15th Shrine Circus July 18th

December

Jeff Dunham Dec. 6th

Riverdance Apr. 23rd

September

John Fogerty Sept. 15th

November

Cheer for the Cure Dec. 8th

October

Disney Live! Phineas & Ferb Dec. 15th

Cesar Millan Nov. 24th

Marianas Trench Oct. 17th

SuperDogs Dec. 28th

Theory of a Deadman & Big Wreck Nov. 30th

The Wiggles Oct. 19th

MARKETING SEGMENT Results

318,809

105,524

All Events Including Sports

All Events Not Including Sports

$7,095,024.13

$3,975,091.20

All Events Including Sports

All Events Not Including Sports

Attendance

Gross

Concerts: 38,054 Family Shows: 42,849 Sporting Events: 11,940 Other: 24,621 Oshawa Generals: 170,729 Oshawa Power: 14,448 Durham TurfDogs/Oshawa Machine: 16,168

Concerts: $2,011,216.25 Family Shows: $1,808,511.45 Sporting Events: $226,338.00 Other: $155,353.50 Oshawa Generals: $2,848,487.37 Oshawa Power: $32,007.06 Durham TurfDogs/Oshawa Machine: $13,100.50

% Attendance for all events not including sports

% Gross for all events not including sports

Concerts

36.1%

Concerts

50.6%

Family Shows

40.6%

Family Shows

45.5%

Other

23.3%

Other

% Attendance for all events including sports

3.9%

% Gross for all events including sports

Concerts

11.9%

Concerts

28.3%

Family Shows

13.4%

Family Shows

25.5%

Sporting Events

3.7%

Sporting Events

3.2%

Other

7.7%

Other

Oshawa Generals

53.6%

Oshawa Generals

40.1%

Oshawa Power

0.5%

Durham TurfDogs/ Oshawa Machine

0.2%%

Oshawa Power Durham TurfDogs/ Oshawa Machine

4.5% 5.1%

2.2%

Customer Satisfaction

At the General Motors Centre, customer satisfaction is our number one priority. Through post-show and quarterly surveys, Global Spectrum has been able to gather vital information regarding the average fan satisfaction rate from past events and attending the venue. The results to the right are based on the responses from 3,278 fans surveyed, rating specific aspects of our services from 1-5 (1 being poor, 2 fair, 3 good, 4 very good, 5 excellent).

The ladies working the ticket booth are so friendly and helpful, they gave me top-notch customer service. - Keg G.

Website 3.91

Love the GM Centre: Always clean, comfortable environment well looked after. Like taking my kids to games there - safe environment. - George C.

I really like the backstage pass. Being informed of concert tickets before they’re onsale to the public is a great feature. - Patrick W.

Purchasing Tickets

Customer Service

Enjoyment Of Entertainment

Concessions

Cleanliness

Navigation Around Venue

4.14

Prospects Bar & Grill 3.66

3.16

4.13

4.18

4.43

3.97

There have been some excellent acts come to the GM Centre recently Elton John, Johnny Reid, John Mellencamp, Burton Cummins and others which we have thoroughly enjoyed. We (over 60) hope you will be able to continue providing us with such great talent. It is SO MUCH NICER to see and hear the artist here (GM Centre) than in a stadium or NHL hockey rink where there is a dot on the stage and you can’t hear anything for all of the noise around you. Keep up the good work and we are looking forward to the next concert. (We really hope to see Johnny Reid here again) - Gail W. I love going to concerts at the GM Centre!!! I am very impressed with the level of talent you have secured keep up the great work! - Kirsten S.

My daughters and I just recently attended the Marianas Trench concert. We were so pleased that you brought I really enjoy attending them to Oshawa. Excellent show and experience. concerts at the GM Centre. Its close It was the first time I have called in to order to home, easy to get to and I have always tickets and pick them up. The staff on the phone found the staff to be top notch - friendly and and at pickup were wonderful. Keep up the great helpful. While leaving the John Fogerty concert work and keep bringing up these amazing events. in Sept. 2012 a young male employee asked We can’t wait to see Hedley again, for the us how we enjoyed the show - what a nice Your staff at the ticket 3rd time at the GM Centre. gesture!! I love that personal touch. I’d pick the office has been awesome with - Tracy F. GM Centre over Toronto venues any day. every hockey ticket I have Robin M. purchased. They are very helpful I’ve found the GM and courtesy. Centre a most enjoyable - Charlena E. place to visit on several occasions, I ALWAYS prefer to purchase my tickets and feel it’s brought life back to at the kiosk at the GM Center vs. going to the the down town area. Oshawa Centre or on-line simply because of the Ever since I have - Leslie A. staff, they are just so friendly and helpful and I really hooked up with you fine folks appreciate it. All of the GM Center “front line” staff for email notifications of upcoming I love going to see events at the are wonderful, I’ve never once had a poor experience events it has been excellent!!! PS I have GM Centre as pretty much any on any of my visits, the facilities are always clean and a son with special needs and we LOVE seat is a good seat. The venue is there is always smiling helpful staff on duty (who is easily the venue and service! Keep up the small enough that you don’t get lost recognizable)if I need any kind of help. GREAT work! like in the Rogers Centre, and it is - Danielle R. - Andrew J. much more intimate, which is why I love it at the GMC. - Teri C.

FACILITY OVERVIEW A

Loading Bay: Two standard sized loading docks with dock

PROSPECTS BAR & GRILL

201 202

203

204

205 206

104

105

106

108

119

109

118

110

318

120

7 31

117

116

115

114

113

112

111

310

Rigging: Full life line system with 117,000 lbs rigging

107

309

319

103

308

320

101

102

7 30

levelers and one loading bay with a 14’ bay door, with ample show vehicle parking and show power available upon request. The back of house is spacious and a short push to our west end stage location and approximately 140 feet or 43 metres to our Theatre (half house) location.

C 207

capacity in west end (West End Stage/ Full Mode) and a 124,000 lbs rigging capacity in centre (Theatre/ Centre Stage Mode), with a low steel height of 43’. The centre hung score clock fully nests into the steel for an unobstructed and clean look.

223

222

221 220 219 218 217 216 215 214 213 212 211

210

209

208

PROSPECTS BAR & GRILL 201 202

203

E ST 2 006

204

205 206

320

109

7 31

117

116

115

114

113

112

111

310

110

318

319

309

STAGE

108

C 207

223

222

221 220 219 218 217 216 215 214 213 212 211

210

209

208

PROSPECTS BAR & GRILL 201 202

203

E ST 2 006

204

205 206

105

106

STAGE

108 109

318

110

117

116

115

114

113

112

111

310

118

309

119

7 31

107

308

319

104

320

103

101

102

120

Amenities: The upper level of the venue hosts 23 private suites and four group suites. These suites provide a great occasion for companies to entertain or appreciate their clients or customers as well as friends and families to enjoy a night out together at an upcoming event.

107

308

Food Services: A full service food and beverage team is on hand that can fulfill any catering needs or show rider. You will be blown away by not only the quality of food but also by our presentation and attention to detail. The in-venue restaurant, Prospects Bar & Grill provides fans the opportunity to enjoy a meal in the two-tiered restaurant prior or during an event and has a 400 seat capacity.

106

800A and 600A – dedicated to sound) with quick connects and 100A for shore power.

101

104

105

Show Power: 2200 total amps of show power (800A,

102

103

C 207

223

222

221 220 219 218 217 216 215 214 213 212 211

210

209

208

Configuration Capacities:

Mini Hybrid Theatre

2,090 1,500

103

104

205

105

106

107

STAGE

108

119

109

118

7 31

3,616

320

Theatre Mode

101

102

120 319

5,383

204

110 117

116

115

114

113

112

111

C 207

223

222

221 220 219 218 217 216 215 214 213 212 211

210

209

310

180 West End Stage

203

309

5,717

201 202 E ST 2 006

308

270 West End Stage

PROSPECTS BAR & GRILL

7,700

206

6,417

360 Mode

Mini Theatre

Basketball Mode

6,017

318

Hockey Mode

208

’

How You Doin ?

How YOU doin’? is a customer service philosophy adopted by all Global Spectrum Facilities. We are committed to ensuring our fans have a tremendous experience while visiting the General Motors Centre. In order to provide such impeccable customer service, we have implemented a staff incentive program; rewarding our employees for going above and beyond their regular job duties for the fan! Customers and venue management are welcomed to present a staff member with a HYD card when he or she represents the How YOU Doin’? philosophy. The cards are collected by the venue’s HYD Committee, and are used during monthly, quarterly, and annual prize draws. At the end of each season, all part-time and full-time staff are invited to a summer barbeque to celebrate the hard work they’ve done throughout the past season.

TOP

1st

Customer First

Meet and surpass needs and expectations

Golden Rule

Treat co-workers, vendors, and customers with respect

YES! Customer Service Principles

Be Professional

Everybody Sells

Be a positive representative of Global Spectrum

Create new and unique ideas to drive business

Listen

Positive Attitude

Be attentive and gain complete understanding of concerns or requests

Be optimistic; encounter situations with solutions

Enthusiasm

Attack new challenges with passion and embrace existing responsibility

Think “Yes”

Demonstrate a can-do approach and a positive attitude

24-HouR Rule

Create urgency in responding to all inquiries

Do It Now

Create a plan of action and follow through

Organizational Chart

GENERAL MANAGER Vince Vella

RECEPTIONIST Wendy Thompson-Ruest

OPERATIONS MANAGER Paul Girard

AGM/F & B MANAGER Jason Enge

CHEF Kim Ramsey

F&B COORDINATOR Erica Brugal

RESTAURANT MANAGER Phil Nott

QUICK SERVICE MANAGER Melissa Walker

HOUSEKEEPING SUPERVISOR Dan Kosiw

SOUS CHEF Dwayne Henry

SUITE HOSTESSES

RESTAURANT STAFF

P/T QUICK SERVICE STAFF

HOUSEKEEPING STAFF

P/T KITCHEN STAFF

FACILITY OPERATIONS X3

ASSISTANT OPERATIONS MANAGER Paul Hewitt

STAND BY/ CONVERSION CREW

Organizational Chart

BOX OFFICE MANAGER Carol Ann Loree

BOX OFFICE ASSISTANT Karen Theis

BOX OFFICE SELLERS

FINANCE MANAGER Karen-Ann Virtue

STAFF ACCOUNTANT Katie Coughlin

Ice Sales & Programming Manager Thomas Douma

FINANCE ASSISTANT Sheila Robitaille

PREMIUM SEATING MANAGER Jeanette Humphries

ICE RENTAL ASSISTANT Jeremy Hele

MARKETING & GROUP SALES MANAGER William Balfour

MARKETING & GROUP SALES COORDINATOR Sara Weales

Event & Fan Services Manager Jeremy Giles

EVENT SERVICES SUPERVISOR Emily Kools

EVENT SECURITY SUPERVISOR Rob Taylor

EVENT STAFF

IN-HOUSE SECURITY

Community Involvement

Global Spectrum Facility Management encourages all of its personnel to give back to our communities. Here at the General Motors Centre, we are committed to partner with local non-profit organizations where ever and whenever possible. One ongoing venture is our partnership with the United Way of Durham Region. The General Motors Centre has an official ticketing outlet at the United Way Information Kiosk at the Oshawa Centre; with every ticket sold, a portion of the proceeds is donated to this gracious organization that helps so many deserving groups within our local community.

Additional Non-Profit Organizations We Have Worked With (not limited to)

Durham Family YMCA

Grandview Children’s Foundation

Canadian Cancer Society

Canadian Centre of Abuse Awareness

Humane Society of Durham Region

United Way

Canadian Breast Cancer Society

Children’s Wish Foundation

Wyatt’s Warriors

Big Brothers Big Sisters

Girl Guides of Canada

The Salvation Army

The Leukemia & Lymphoma Society of Canada Dear Vince,

Dear Vince,

OCT. 16 2012

Homecoming Weekend is a rich tradition with universities, including the University of Ontario Institute of Technology (UOIT). This was UOIT’s third Homecoming celebration and we are pleased to report that a record number of alumni, students and guests attended the weekend’s activities.

Thank you for donating the four pairs of tickets to the various events at the General Motors Centre which we awarded to many enthusiastic Homecoming participants. It is this type of activity that adds value to the Homecoming experience and we can assure you, the tickets were very much appreciated by the individuals who won them. Positive feedback is a rich reward for the many hours put into this event. We are motivated by this and are ready to continue building Homecoming Weekend in stride with UOIT’s tremendous growth. We consider ourselves fortunate to have you actively engage in Advancement activities and the alumni community and look forward to sharing next year’s Homecoming plans with you. Sincerely, Growing a Tradition Debbie McGarry Director, Strategy and Operations Advancement - University of Ontario Institute of Technology Dear William,

Nov. 15 2012

This note comes to acknowledge your donation of two tickets to “Lord of the Dance” at the GM Centre for the Silent Auction portion of the Bazaar at the Durham Christian Homes.

The Bazaar was held on Saturday, November 3rd, 2012 and brought in over $16,000. Your contribution was very much appreciated and helped to make this event a huge success On behalf of the Board of Directors and all the residents of Durham Christian Homes we wish to express our most sincere thanks to you for making this event possible. Wishing you God’s richest blessings for the upcoming Christmas season, Sincerely, Darlene Douma Activities Director Durham Christian Homes

Helped Raised

$16,000

Oct. 29 2012

Thank you for your donation to the Bright Night, Big Dreams silent auction in support of The Sunshine Foundation of Canada. The tickets to Cesar Millan that you donated ensured that the silent auction was a special and exciting part of a successful evening. The event not only raised thousands of dollars, but also awareness of The Sunshine Foundation in the London community. Through this gift, you are not only helping to make dreams come true but you also bring freedom, empowerment, and joy to children who struggle daily with severe physical disabilities or life-threatening illnesses. You have given them the opportunity to experience the carefree, happy joys of just being a kid. Children like Tyler whose Dad wrote in a note: “As a parent my biggest hope for Tyler is that he will grow up with the self-confidence, independence, and self-worth to handle any obstacles that he may face. Sunshine Dreams for Kids has been such a major stepping stone in setting Tyler in that direction.”

Sunshine has fulfilled more than 7,000 dreams for children across Canada. Donations like yours allow us to

Since its inception in 1987,

move towards our dream of making dreams come true for every child in Canada living with a severe physical disability or life-threatening illness. On behalf of Sunshine Kids and their families across Canada, please accept our sincere thanks for the contributions you have made. Together we are making a difference! Sincerely, Nancy Sutherland National Executive Director

Making Dreams Come True

Community Involvement

Dear Vince,

Nov. 2012

Dec. 12 2012

Building a wonderful city takes courage, creativity and a keen sense for the cultural aspects of the world that enrich life for all. A: the 2012 Oshawa Mayor’s Gala supporting Ontario Philharmonic, Moonlight Serenade, on September 21st at the Tosca Banquet & Conference Centre, it was proven again that world-class culture thrives in the hearts of Oshawa and Durham Region communities.

Thank you for your contribution to SickKids and to children’s health. Your generosity enables us to continue treating some of the most challenging medical cases in the world. By partnering with us at the forefront of children’s health care, you are giving parents hope, and giving kids the opportunity to live their lives to the fullest.

As Mayor of Oshawa and Chair of Ontario Philharmonic, we take great delight in personally thanking you for joining us in supporting this outstanding community asset, of which we are most proud. Oshawa’s very own Ontario Philharmonic (OP) is its 56th season. Under the exceptional direction of Marco Parisotto, OP has achieved great accolades from Canada’s most notable classical music critics. No small feat.

Your support enables SickKids to pursuer pioneering scientific and clinical advancements in paediatric health care. Millions of children have benefited from our specialized expertise in healing, our focus on learning, and our commitment to investigative breakthroughs. Rich possibilities in kids’ health care await discovery. With your help, we will achieve our vision: Healthier Children. A Better World.

In true form, OP thrilled an enthusiastic gala audience with its immense individual and collective talent, while supporting an outlying community of soon-to-be-professional musicians. Once again Michael Burgess demonstrates his commitment to OP with his stirring performances. Pavlo travelled 1,500 miles to perform in support of OP. Generous, unwavering support from within the music profession can only be earned. This concert season, the three international stars sharing the stage with OP demonstrates that Oshawa and Durham Region have the capacity to provide the best symphony music experience in Canada’s most densely populated area. Vince Vella, General Manager, your significant contribution to the continued development of Ontario Philharmonic through the gala is immeasurable. We cannot thank you enough for your generous auction item helping raise over $68,000 to continue delivering exceptional classical music performances in our community.

With gratitude, Ted Garrard President and CEO SickKids Foundation

With your help, we will achieve our vision: Healthier Children. A Better World.

We invite you to continue building cultural capacity through this annual celebration during the 2013 Oshawa Mayor’s Gala supporting Ontario Philharmonic in September 2013. Yours truly, John Henry Mayor Sincerely yours, Charles Morison Chair Board of Directors Ontario Philharmonic

Helped Raised

$68, 000

Dear General Motors Centre,

Nov. 2012

On behalf of the Board of Directors and members of the Durham Region Associations of REALTORS®, I would like to take this opportunity to thank you for your generous donation towards our Christmas Charity Auction. Over 126 items were donated from all across Durham, helping to make this year’s Charity Auction a huge success.

The Christmas Season is a time of year when you are most likely approached by many different agencies seeking donations. This makes us all the more grateful to you for supporting us in our fundraising effort for the Grandview Children’s Centre and Distress Centre Durham, because of the wonderful response from various local businesses, we will be able to present a cheque to them in excess of $11,000.00. As an extra expression of gratitude, your name was displayed on a specially designed program, which was placed at every dinner setting during our Christmas Dinner Meeting, and your name will also be published in our December DRAR Bulletin and circulated to all of our 1000+ Members. Once again, thank you very much for your generous donation. The Charity Auction would not have been the success it was without your individual contribution. We hope you will consider donating again next year when a committee member contacts you. Please enjoy all the love and happiness of the Holiday Season and may you and yours have good health and prosperity in the coming year. Yours sincerely, B.Cail Maclean Executive Officer Durham Region Association of Realtors®

Helped Raised

$11,000

Capital Improvements

During the 2012 season, the following capital and/or general replacements occurred.

$11,000 Staging

$1,800 Pipe and drape

$9,000 Glass/plexi and rink board parts

$20,500 resurface the concourses

$11,000 New chairs for Prospects

$11,275 IT/Voice & sound upgrades

$3,500 Repairs to Prospects slider windows

$3,200 black out blinds

$5,300 New radios

$11,500 miscellaneous repairs and maintenance

Additional staging was purchased and added to inventory to expand the capabilities for the ever-expanding events we host.

Prospects Bar & Grill received new chairs for the lower restaurant to provide patrons a comfortable seating during their meal. The new chairs also create a warmer atmosphere in the restaurant.

Prospects Bar & Grill had the lower restaurant sliding windows repaired. Due to the continuous opening and closing motions pre and post events, several of the windows began faltering. With the windows properly sliding, fans can better enjoy concerts or sporting events when they reserve a table at the restaurant.

New radios were purchased to guarantee management and staff can effectively communicate during events.

Additional linear feet of pipe and drape was purchased and added to inventory to expand the capabilities of the venue for setup and masking.

Due to the hundreds of thousands of fans treading through the venue, the concourse floor required some attention and was resurfaced to look as good as new.

We continue to work towards upgrading our IT infrastructure in order to stay on pace with the buildingâ&#x20AC;&#x2122;s growth.

Prospects Bar & Grill received new blinds for the upper restaurant which allows the windows facing inside the bowl to be blacked-out during concerts and special events. This assists in creating an atmosphere during performances, which numerous promoters and agents not only appreciate, but request.

Future Outlook

THE GENERAL MOTORS CENTRE continues to

W GRO

and is truly coming of age

as one of central Ontarioâ&#x20AC;&#x2122;s premier sports & entertainment facilities. In 2012, the GM Centre BURSTonto the international stage receiving world recognition

rankings in BOTH Pollstar and Venues Today magazines; as well as national recognition with a third consecutive nomination as Major Venue of the Year!

Capitalizing on our new HIGH we hope to

PROFILE

MAXIMIZE

on our opportunity to continue to attract a variety of quality live entertainment, and national and international sporting events; OSHAWA GENERALS

as well as supporting and growing our valued partners: OSHAWA POWER

DURHAM TURFDOGS

We are moving ever closer to cost neutrality and are committed to working tirelessly to ensure the most cost effective and efficient facility possible. Global Spectrum recognizes the significant investment made by our community in this facility and as such will continue to make every effort to ensure its upkeep

to make the GM CENTRE something we can ALL take PRIDE IN AND REFLECTS ITS STATUS AMONG THE WORLDâ&#x20AC;&#x2122;S ELITE.

Interactive Statistics

VISITS BY MOBILE VS COMPUTER

Website Visits 324,396

939,404

Visits

Page views

66,603

193,035

200,264

257,793

New Visitors

Unique Visitors

2.90

00:02:17

131,361

Returning Visitors

Average Visit Duration

pages per visit

Top 10 City Visits #1 Oshawa

#3 Whitby

92,291

#5 Pickering

25,155

#2 Toronto 72,887