GMC 2013 Annual Report by Sarah

2013 速

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Statement of purpose

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Message From The General Manager

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Message From The Contract Administrator

0.4

Partners

0.5

Partner Comments

0.6

Summary of 2013 Accomplishments

0.7

Financial Performance

0.8

2013 Signature Events

0.10

Marketing Segment Results

0.11

Customer Satisfaction

0.12

Facility Overview

0.13

How You Doin'?

0.14

Organization Chart

0.16

Community Involvement

0.18

Capital Improvements

0.19

Future Outlook

0.20

Interactive Statistics

<<< statement of purpose

Prepare to be

Amazed The City of Oshawa’s slogan is “prepare to be amazed”; and with that, it is the goal of management and staff of the General Motors Centre and Global Spectrum to ensure that everyone, from promoters and artists; to guests who attend our events – are truly amazed. Global Spectrum Facility Management is committed to operate and maintain the General Motors Centre with the highest standards in order to provide a world class sports and entertainment facility that is clean, safe, offers exceptional customer service and products, and offers something for everyone; whether it be world class concerts, sports, theatre or family and/or community events. It is our mission to build strong and lasting relationships with all of our guests, partners and our community. We pledge to be good corporate and community partners as well as safeguard the great responsibility for the care and control of the General Motors Centre for which we have been entrusted by the citizens of Oshawa. We will continually strive to raise the bar in all areas and promise to not only meet any expectations, but to exceed them.

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Message from the General Manager >>>

Dear Stephanie, I am pleased to provide you with our 2013 Year End Report. 2013 proved to be another pivotal year in establishing Oshawa and the General Motors Centre as one of the premier sports and entertainment destinations for southern Ontario. This year we hosted 97 total events with six sold out shows which included Blue Rodeo, Eric Church, The Tragically Hip, two shows of the Price is Right Live and the Dixie Chicks. The venue continued to garner national and international recognition when it was named #15 in the world in Venues Today magazine Mid-Year Top Stops report, was nominated for a fourth consecutive year as Major Facility of the Year (under 8,000 capacity) at Canadian Music Week, and finished 2013 being ranked as #186 in the world in Pollstar Magazines Top 200 Arena Venues list. 2014 has started even stronger than the previous year having already hosted a record number of events in our 1st quarter and saw the Centre host 15 events in 28 days in February which included sold out shows for Jason Aldean, Dean Brody, Elton John, Blue Rodeo and Hedley. Along with the major concerts listed above we truly offered something for everyone by also hosting such events as the CHL Subway Super Series, Disney Playhouse Live, Dora the Explorer, Motley Crue and Lord of the Dance. During 2013, the General Motors Centre was home to the Oshawa Generals of the OHL, the Durham Turfdogs of CLax and the Oshawa Power of the NBLC. Unfortunately, the Power have now relocated to Mississauga however; the Turfdogs continued to call Oshawa home and the Generals are enjoying a tremendous season which has seen their strong play rewarded with increased attendance and as Eastern Conference Champions are poised for a deep playoff run. On behalf of our Global Spectrum team, I want to take this opportunity to sincerely thank you for your leadership, support and guidance throughout the year. I would also like to thank Mayor Henry and Council for their support, as well as the many members of the City of Oshawa staff who we work with day to day and for making us feel like part of the municipal family. We are all truly excited about the year ahead and look forward to sharing many more great achievements in the near future. Sincerely, Vince Vella General Manager for Global Spectrum General Motors Centre

"... was nominated for a fourth consecutive year as Venue of the year at Canadian Music Week (under 8,000 capacity)..."

"2014 has started even stronger than the previous year having already hosted a record number of events in our 1st quarter..."

<<< Message from the Contract Administrator

Dear Vince, The General Motors Centre is the premier sports and entertainment destination for the City of Oshawa and continues to capture the attention of the entertainment industry. Industry recognition led to both national and international rankings in 2013. Venues Today magazine ranked the GM Centre 15th in the world in it’s Mid-Year Top Stops Report and Pollstar magazine gave it a ranking of 166th in the world in it’s 3rd Quarter Report. Strong relationships with promoters, most notably Live Nation, brought 11 live events to the building in 2013. The GMC hosted 6 sold out shows for Blue Rodeo, Eric Church, The Tragically Hip, 2 shows of The Price is Right, and the Dixie Chicks. Quality acts, robust ticket sales and the strength of the market led to 294,137 people attending the GMC in 2013. The GM Centre remains the home of the Oshawa Generals Hockey Club, and the Durham Turf Dogs Lacrosse team. The Generals had a very successful regular season and won their conference championship. The hockey team will bring even more excitement to the GM Centre as they progress through the playoffs. As the facility’s General Manager you should be proud of the growth, recognition and success of the GM Centre. The facility’s achievements are a testament to the dedication and efforts of you and your staff. The 2014 event calendar has a number of high quality events scheduled and is shaping up to be another great year! Sincerely, Stephanie Sinnott, CGA Manager, Financial Reporting and Planning and GMC Contract Administrator City of Oshawa

"Venues Today magazine ranked the GM Centre 15th in the world!"

"The GMC hosted 6 SOLD OUT shows!"

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Partners >>>

City of Oshawa The City of Oshawa is the largest municipality in Durham Region, expanding North from Lake Ontario to rural farmlands. The city is alive with its ever emerging arts and music scene; home to a number of annual cultural events, galleries, five museums, three live theatres and the Ontario Philharmonic, a world-class symphony. The General Motors Centre naturally fits in, located in the heart of Downtown.

TENANTS Throughout 2013, the General Motors Centre was home to three tenant teams; the Oshawa Generals of the Ontario Hockey League (OHL), the Oshawa Power of the National Basketball League of Canada (NBLC) and the Durham TurfDogs of the Canadian Lacrosse League (CLax). Oshawa Generals, one of the most recognizable hockey organizations of the OHL boasts about being the starting point for names like Bobby Orr, Eric Lindros, Albert ‘Red’ Tilson and the first overall pick in the 2009 NHL entry draft, John Tavares. The Oshawa Power of the newly founded NBLC, continued to put a roster of exciting young talent onto the hardwood to finish their 2012/2013 season. Unfortunately the Power relocated to Mississauga to start the 2013/2014 season in the three year old league. The Durham TurfDogs of the newly established CLax continued to call the General Motors Centre home turf as the original Oshawa Machine relocated to Toronto under the Shooting Stars name. The TurfDogs played strong throughout their 2013 season as they headed into playoffs falling short of reaching the finals.

GENERAL MOTORS OF CANADA LTD. The city of Oshawa is home to General Motors of Canada. The company’s headquarters are located just east of Oshawa on the shoreline of Lake Ontario. The main manufacturing plant is in the heart of Oshawa and is one of the city’s largest employers. General Motors plays a leadership role in automotive design and engineering, as well as engaging innovative research and development partnerships with leading Canadian universities and research institutes.

NEW ERA TICKETS New Era Tickets is an international leader in providing full service ticketing and database marketing solutions for public assembly facilities, sports organizations, and entertainment companies. Being a part of the Comcast-Spectacor family, New Era Tickets services have contributed greatly to the General Motors Centre. Fans have the ability to purchase tickets from the General Motors Centre in a simple and effortless way. The system allows the General Motors Centre to have more control over the ticketing process and increases flexibility based on the specific needs of each event.

MAJOR IN-VENUE PARTNERS At the General Motors Centre, we have strategically aligned ourselves with leading food and beverage organizations to come on board as our major-in-venue partners. 350 years of brewing heritage says it all. Molson is a leading global brewer with innovative business-style. PepsiCo offers Canadians a variety of products including soft drinks, waters, 100% fruit juices, and sports beverages. The company is committed to offering a continued higher excellence in the changing needs of Canadian consumers. Pizza Pizza offers a diverse and premium menu to Canadians of all ages and tastes. They have become a leader in the quick service segment of the Canadian food service industry and one of the top restaurant chains in the country.

<<< Partner Comments

0.5

As an outsider coming into the General Motors Centre, and as someone who understands the importance of the arena/team relationship, I did not know what to expect when I became General Manager of the Oshawa Generals. I can honestly say that, from day one, Vince and his staff have gone out of their way to make sure that all of our needs were looked after. Along with all of the hard work the staff put in for us, it is always done in a cheerful and upbeat manner. As a result of this relationship, the Generals and General Motors Centre have developed a team attitude that benefits both sides. We are very fortunate to be a major tenant in this beautiful building and just as fortunate to have tremendous personal relationships with the outstanding staff here. Regards, Jeff Twohey General Manager Oshawa Generals

The Oshawa Sports Hall of Fame & Museum is located in the General Motors Centre. As a tenant, I would like to thank Vince and his staff for the excellent treatment and support we have received right from the Maintenance Staff through to the Event and Box Office Staff. Through their experience and expertise, we have realized savings in the staging of our annual Induction Ceremony and Dinner while at the same time improving on the event each year. Sometimes, we get tied up in patting ourselves on the back without recognizing the help of those in the background. Thanks again to all of the GM Centre Staff for a job well done. Dan Walerowich Chairman The Oshawa Sports Hall of Fame

We at Durham Radio are delighted at the evolution over the past five years of our relationship with Global Spectrum/General Motors Centre, Oshawa. From November 2009 when KX 96 co-produced the Johnny Reid show, the first major country concert at the GMC, we have watched the Centre grow into a desired destination for concerts large and small. We really value the successful partnership between the GMC and Durham Radio. Doug Kirk President Durham Radio Inc.

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Summary of 2013 Accomplishments >>>

294,137 Fans in 2013 Global Spectrum continues to deliver quality programming to the residents of Oshawa and the Durham Region. They are proud to have created memories for 294,137 fans throughout 2013, which generated over $6,827,297 in gross ticket sales. The list of world-class performers and entertainment that visited the venue throughout the year continues to contribute to the success as well as the six sold out events. Blue Rodeo and The Tragically Hip both returned to the General Motors Centre for repeat appearances this year, Dora the Explorer continued her adventure through Oshawa while the world famous Harlem Globetrotters entertained the young at heart, and upand-coming country superstar Eric Church took the stage while Reba and the Dixie Chicks continued showing their talents in the spotlight â&#x20AC;&#x201C; just to name a few! The General Motors Centre continues to receive recognition worldwide as the venue proves to be a hot stop on tours. In the Venues Today Magazine Mid-Year Top Stops report, the venue was ranked 15th in their category size of venues with capacities of 5,001-10,000. The General Motors Centre also broke the top 200 arena venue list for Pollstar Magazineâ&#x20AC;&#x2122;s 3rd Quarter Year-To-Date Worldwide Ticket Sales report and was named 166th in the world for ticket sales. In addition, the venue was nominated for the fourth year in a row at Canadian Music Week in the Major Facility of the Year category for facilities under 8,000 seats.

<<< Financial Performance

Actual

NUMBER OF EVENTS PAID ATTENDANCE

Budget

Variance Fav/(Unfav)

97 105 (8) 294,137 271,450 22,687

direct event income surcharge/ticketing revnue

$72,027 $80,175 ($8,148) $234,113 $181,116 $52,997

ancillary income total event income

$1,284,962 $1,217,209 $67,753 $1,591,102 $1,478,500 $112,602

other income

$1,537,088

0.7

$1,694,498 ($157,410)

Indirect expenses

($3,646,998) ($3,604,415) ($42,583)

income (loss) from operations

($518,808) ($431,417) $87,391

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2013 Signature Events >>>

Jan 26 Blue Rodeo

Jan 29

Apr 18

Marilyn Manson

Harlem Globetrotters

Jan 31

May 11

Nov 6

Lord of the Dance

Mötley Crüe

Dora the Explorer

Feb 9

May 19

Nov 8

The Tragically Hip

Jillian Michaels

Dixie Chicks

Feb 15

Jul 20

Nov 21

Eric Church

Summer Circus Spectacular

Subway Super Series Hockey Challenge

mar 21

Sep 20

Nov 28

CMT Hitlist Tour

Celtic Thunder

Great Big Sea

Mar 27

Oct 25

Dec 12

The Price Is Right Live!

Reba

Johnny Reid

<<< 2013 Signature Events

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Marketing Segment Results >>>

GROSS

ATTENDANCE CONCerts: 55,455

CONCerts: $3,228,550

Family Shows: 10,207

Family Shows: $242,438

Sport Events: 17,073

Sport Events: $169,854

Other: 30,412

Other: $73,501

Oshawa Generals:

180,990

Oshawa Generals:

$3,112,954

All Events Including Sports:

294,137

All Events Including Sports:

$6,827,297

All Events not Including Sports:

96,074

All Events not Including Sports:

$3,544,489

% Attendance for all events not including sports

% Gross for all events not including sports

CONCerts: 57.7%

CONCerts: 91.1%

Family Shows: 10.6%

Family Shows: 6.8%

Other: 31.7%

Other: 2.1%

% Attendance for all events including sports

% Gross for all events including sports

CONCerts: 18.9%

CONCerts: 47.3%

Family Shows: 3.5%

Family Shows: 3.6%

Sport Events: 5.8%

Sport Events: 2.5%

Other: 10.3%

Other: 1.1%

Oshawa Generals:

61.5%

Oshawa Generals:

45.6%

<<< Customer Satisfaction

At the General Motors Centre, customer satisfaction is our number one priority. Through post-show and annual surveys, Global Spectrum has been able to gather vital information regarding the average fan satisfactory rate from past events while attending the venue. The results to the right are based on the responses from 5,226 fans surveyed, rating specific aspects of our services from 1-5 (1 being poor, 2 fair, 3 good, 4 very good, and 5 being excellent).

" " " " " "

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Rating Average 4.00 Website 4.06 Purchasing Tickets 4.13 Customer Service 4.18 Cleanliness 3.52 Prospects Bar & Grill 3.16 Concession Stands 4.28 Enjoyment of Entertainment 4.03 Navigation around Venue 5,226 Total Response Count

Happy to see you are managing to get more concerts at the GM centre. I love having this concert space so close to my home!!! I've been to many events at the GM Centre and plan to attend many more. Keep bringing in the great entertainment. Thanks! -- Marla E., Whitby, ON The General Motors Centre is an awesome venue. I like that it's not too big, and it's close to home. -- Janice B., Ajax, ON My family and I love the GM Centre. Our most recent concert was Reba and we are off to the Generals game this coming Sunday. Great facility, amazing shows/sporting events. We already have more concert/hockey tickets lined up! -- Sharon B., Toronto, ON Keep up the great work and keep up the recent trend of great events ! It's a first class venue. -- Dan F., Newcastle, ON You have done a great job in getting great acts here - very impressed. It is great to see big acts so close to home and more importantly in a nice sized venue. Way better than Casino Rama even if it were here GMC would still be nicer. -- Catherine T., Oshawa, ON

GM Centre is smaller and more enjoyable for concerts sound wise and crowd wise. It is great to go to a live concert locally and not have to battle with the crowds and commuting home afterward especially on a week night. Besides I think that residents should spend their dollars locally to support our community. -- Bibi W., Whitby, ON

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Facility Overview >>> The General Motors Centre has a full service food and beverage team that can fulfill any of your catering needs as well as show riders. The back of house is spacious and a short push to our west end stage location and is approximately 140 feet or 43 metres to our Theatre (half house) location.

Loading Bay

The General Motors Centre has a full life line system with 117,000 lbs rigging capacity in the west end (West End Stage/ Full Mode) and a 124,000 lbs rigging capacity in the centre (Theatre/ Centre Stage Mode), with a low steel height of 43â&#x20AC;&#x2122;. The centre hung score clock fully nests into the steel for an unobstructed and clean look.

Rigging

The General Motors Centre has 2200 total amps of show power (800A, 800A and 600A â&#x20AC;&#x201C; dedicated to sound) with quick connects and 100A for shore power.

Show Power

The General Motors Centre has a full service food and beverage team that can fulfill any of your catering needs or show rider. You will be blown away by not only the quality of food but also by our presentation and attention to detail. The in-venue restaurant, Prospects Bar & Grill provides fans the opportunity to enjoy a meal in the two-tiered restaurant prior or during an event and has a 400 seat capacity.

Food ServiceS Amenities

The upper level of the venue hosts 23 private suites and four group suites. These suites provide a great space for companies to entertain or appreciate their clients or customers, as well as friends and families to enjoy a night out together at an upcoming event.

Configuration Capacities

Hockey Mode Basketball Mode 360 Mode 270 West End Stage

180 West End Stage Theatre Mode Mini Theatre Mini Hybrid Theatre

6,017 6,417 7,700 5,717

Hockey Mode A

270 West End Stage Mode

PROSPECTS BAR & GRILL

201 202

5,383 3,616 2,090 1,500

203

E ST 2006

204

205

PROSPECTS BAR & GRILL 201 202

203

E ST 2 006

204

205 206

206

115

114

113

112

111

320

107

319

STAGE

108 109 110

117

116

117

106

318

319

110

105

115

114

113

111

112

C 207

207

223

222

221 220 219 218 217 216 215 214 213 212 211

210

209

208

223

Theatre Mode A

222

221 220 219 218 217 216 215 214 213 212 211

210

209

208

Mini Theatre Mode

PROSPECTS BAR & GRILL 201 202

203

E ST 2006

204

205

PROSPECTS BAR & GRILL 201 202

203

E ST 2 006

204

205

206

113

112

111

320

STAGE

319

119

109

118

110 117

116

114

108

318

STAGE

115

107

120

320

318 17

116

106

115

114

113

112

111

207

223

222

221 220 219 218 217 216 215 214 213 212 211

210

209

208

207

223

222

221 220 219 218 217 216 215 214 213 212 211

210

209

310

117

104

105

309

110

310

118

109

103

308

108

101

102

107

309

119

206

308

319

106

120

104

105

103

101

102

310

118

104

309

109

101

103

308

119

310

108

309

120

102

107

106

308

320

105

104

103

101

102

208

<<< How You Doin’?

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How YOU doin’? is a customer service philosophy used by all Global Spectrum Facilitates. We at the General Motors Centre are committed to ensuring our fans have an incredible experience from the moment they step through our doors. The way we achieve excellence in customer service is simple, our employees. We have implemented an incentive program; rewarding our employees for going above and beyond their regular job duties for the fans. Customers and venue management are welcomed to present a staff member with a HYD card when he or she represents the How YOU Doin’? philosophy. The HYD Committee then collects the cards from our employees and use them for monthly, quarterly, and annual prize draws. As an end of season thank you, the management team at the General Motors Centre host a summer Barbeque to thank and recognize all staff for their dedication throughout the past season.

Customer Service Principles 1. Customer First – meet and surpass needs and expectations 2. Golden Rule – treat co-workers, vendors, and customers with respect 3. Listen – be attentive and gain complete understanding of concerns or requests 4. Think “YES” – demonstrate a can-do approach and a positive attitude 5. Be Professional – be a positive representative of Global Spectrum 6. Positive Attitude – be optimistic; encounter situations with solutions 7. 24-Hour Rule – create urgency in responding to all inquiries 8. Everybody Sells – create new and unique ideas to drive business 9. Enthusiasm – attack new challenges with passion and embrace existing responsibility 10. Do It Now – create a plan of action and follow through

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Organization Chart >>>

GENERAL MANAGER Vince Vella

Administrative Assistant Wendy Thompson-Ruest

F & B MANAGER Jason Enge

Assistant General Manager Jason Enge

OPERATIONS MANAGER Paul Girard

Executive Chef Kim Ramsay

F&B COORDINATOR Erica Brugel

RESTAURANT MANAGER Phil Nott

QUICK SERVICE MANAGER Melissa Walker

HOUSEKEEPING SUPERVISOR Dan Kosiw

SOUS CHEF Dwayne Henry

SUITE HOSTESSES

RESTAURANT STAFF

P/T QUICK SERVICE STAFF

HOUSEKEEPING STAFF

P/T KITCHEN STAFF

FACILITY OPERATIONS X3

ASSISTANT OPERATIONS MANAGER Paul Hewitt

STAND BY/ CONVERSION CREW

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BOX OFFICE MANAGER Carol Ann Loree

Box Office Assistant Manager Karen Theis

BOX OFFICE SELLERS

Finance & Administration Manager Karen-Ann Virtue

STAFF ACCOUNTANT Jesse Moring

Ice Sales & Programming Manager Jeremy Hele

FINANCE ASSISTANT Sheila Robitaille

PREMIUM SEATING MANAGER Jeanette Humphries

ICE RENTAL ASSISTANT Mike McDonald

MARKETING & GROUP SALES COORDINATOR Melinda Kelly

MARKETING & GROUP SALES MANAGER William Balfour

Event & Fan Services Manager Jeremy Giles

EVENT SERVICES SUPERVISOR Emily Kools

EVENT SECURITY SUPERVISOR Rob Taylor

EVENT STAFF

IN-HOUSE SECURITY

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Community Involvement >>>

Global Spectrum Facility Management encourages all of its personnel to give back to our communities. Here at the General Motors Centre, we are committed to partner with local non-profit organizations wherever and whenever possible.

CMT Hitlist Tour Photo

A portion of proceeds ($1,914) from the event went to benefit the United Way of Durham Region.

Ontario Philharmonic Dear Vince, As leaders of Durham Region, we take pride in our premier cultural amenity Ontario Philharmonic (OP). Your support of 2013 Durham Region Mayors’ Gala supporting Ontario Philharmonic on September 13th demonstrated to the many provincial and federal leaders attending that collectively we hold our cultural treasure dear. And rightfully so, in its 57th season, under the uncompromising baton of Music Director, Marco Parisotto, OP continues to earn tremendous reviews from Canada’s renowned music critics. The gala was a booming success raising over $68,000! Your highly valued contribution kicks off OP’s 2013-14 Concert Season in spirited fashion. In true form, OP musicians thrilled on enthusiastic gala audience with their immense individual and collective talent. Special guests, Wolak Clarinet Extravaganza delighted all with their distinctive and rare performance.

Touch a Truck Event

• FREE community event which received great feedback from partners and attendees • First year we’ve organized but looking to make it an annual event • Raised $1,000 for Big Brothers Big Sisters of Durham Region through this event

We invite you to continue building Durham’s cultural capacity at the 2014 Durham Region Mayors’ Gala supporting Ontario Philharmonic on October 3, 2014. Sincerely, Chair, Charlie Morison Ontario Philharmonic

Mayor John Henry City of Oshawa

Mayor Steve Parish Town of Ajax

Mayor David Ryan City of Pickering

Mayor Terry Clayton Brock Township

Mayor Chuck Mercier Township of Scugog

Mayor Adrian Foster Municipality of Clarington

Mayor Gerri-Lynn O’Connor Uxbridge

Canadian Mental Health Association Vince Vella: On behalf of CMHA-Durham, I would like to take this opportunity to thank you for your generous donation of 4 General Admission Hockey Tickets toward the Client Christmas Dinner. Your thoughtfulness and commitment to our agency is greatly appreciated by our members and staff. Your contribution will work to provide many services to our members. Your support helps to make it possible for us to continue our programs for those who have a mental disability. We are grateful that you realize the need to support our association and the people who require our services. This support is very much appreciated. Enclosed please find your receipt for income tax purposes. Yours truly, Sandra Rundle Director of Corporate Services

<<< Community Involvement Distress Centre Durham

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Big Brothers Big Sisters

Dear Community Partner:

Dear Vince Vella,

On behalf of Distress Centre Durham, please allow Victoria and myself to personally thank you for your generous contribution/donation in making our 2013 Distress Centre Durham Martini and Manicure Event such a success. Thanks to YOUR support, we raised nearly $2,000!

Big Brothers Big Sisters of North Durham would like to thank you for your generous donation of tickets to our silent auction table for our 16th annual Chicken Wing & Pizza Night.

Distress Centre Durham receives no government financial support and relies solely on donated dollars from our community. Our primary funder is the United Way of Durham Region. Our fundraising events enable us to apply the funds raised directly to our programs and services which offer support to those in need in Durham Region. The services include: • 24-hour Telephone Crisis/Help Line • Resource Centre • Suicide/Homicide Support Services • Adolescent Suicide Awareness School Program • Community Contact & Crisis Call – Out Programs • Community Training and Education Distress Centre Durham is committed to supporting and advocating on behalf of those who are dealing with suicide related issues, as well as those who are at risk for suicide behaviour, and for those who are grieving a suicide loss.

Your caring support makes a great difference in the lives of children and youth in Scugog, Uxbridge and Brock Townships. We are very pleased to say our net profit from the event is $14,500 The funds raised with your gift will be used towards the after-school programs such as Go Girls, Game On, In-School Mentoring, Mentoring Through Literacy, as well as our Big Brothers Big Sisters mentoring program. All of our Mentoring Programs strive to foster a child’s personal growth, increase self-esteem, self-confidence and improve overall resiliency. Big Brothers Big Sisters of North Durham continues to expand its programs and offerings to the community. Our organization can only achieve its goals with assistance of generous donations from members of our community. Without these donations, serving those in our area would not be possible. If you know of anyone interested in becoming a big brother or a big sister, or a family who could benefit from our services please feel free to pass along our name and number.

We would like to extend to you our sincerest gratitude and appreciation for the difference your participation has made to our organization and our clients. We hope you will consider supporting our event in 2014!

Thank you again for your kind donation.

Because of your help… we are able to help others.

Sincerely, Margaret Ayres Executive Director

Sincerely, Distress Centre Durham Victoria Kehoe Angela DeVries Executive Director Director of Program Support

Heart & Stroke Foundation

Circle of Friends

Dear Vince,

Dear Sara,

On behalf of the Heart and Stroke Foundation, we would like to thank you for the generous gift you donated to our Pucks 4 Heart event with the Oshawa Generals. It is with your help and support that we raised an amazing $10,000 to go towards health promotion, research and advocacy for heart disease and stroke!

On behalf of the Circle of Friends Charity Golf Tournament Committee, we want to express our deepest gratitude for your generous silent auction donation of four tickets to Dora the Explorer at the General Motors Centre on November 6th.

Your dedication to this event is greatly appreciated and we look forward to working with you again in the future. Thanks again, Fraser Mowat and Darryl Julott Student Interns Susan Edwards Area Coordinator – Corporate Accounts

With your support we exceeded our fundraising goal and raised over $35,000 for clinical research in mental health at Ontario Shores. We could not have done it without the support of individuals such as you. Once again, thank you. People like you make it possible for us to achieve our goals and make our vision a reality. We hope that you will consider supporting us again next year and hold the date for Monday August 11, 2014. Sincerely, Circle of Friends Charity Golf Tournament Committee

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Capital improvements >>>

Continue To Improve! $27,000

purchase of 400 additional event chairs

$12,000

purchase of ride on scrubber

$6,000

purchase of bar stools for prospects

$8,300

Purchase of chairs for upper Prospects Bar & Grill

$6,700

purchase of 6 follow spots

$5,800

Annual commitment towards new raDio purchase

$35,000

Sump pump piping and motor repair

<<< future outlook

The General Motors Centre has f i rmly established itself as one of the premier destinations in southern Ontario. Throughout 2013, we continued to attract more shows and bigger stars and this growth has continued into 2014, where in February alone we hosted 15 premier events including Jason Aldean and Elton John over a 28 day period. The venue is consistently ranked among the worldâ&#x20AC;&#x2122;s elite in Venues Today and Pollstar and continues to be recognized as one of the top Canadian facilities in its category during Canadian Music Week. As we continue to push forward with our strategic plan to drive this facility towards cost neutrality, the major pieces are all beginning to fall into place and we are well positioned to achieve our objectives in the coming years. As the venue now enters its eighth season, care and control of this marquee facility has never been more critical to ensure the significant investment made by the City of Oshawa is safeguarded. We will continue to honour that sacred trust, work tirelessly to continue to raise the bar in all areas, and pledge to fulfill the vision which gave rise to the General Motors Centre.

"... February alone we hosted 15 premier events including Jason Aldean and Elton John over a 28 day period."

"... we are well positioned to achieve our objectives in the coming years."

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0.20

Interactive Statistics >>>

WEBSITE

Visits 269,951 Unique Visitors

446,510 Visits

56.9% New Visitors

43.1% Returning Visitors

Visits By Mobile Vs Computer

Page Views & Visits 00:02:16

151.566

Average Visit Duration

294,945

3.89

1,736,363

pages per visit

Page views

Top 10 City Visits #1

Oshawa 116,930

Whitby 31,860

Pickering 14,881

Toronto 100,214

AJAX 15,591

COURTICE 12,621

MISSISSAUGA 6,203

PETERBOROUGH 13,883

#10

MOntreal 7,667

LONDON 6,054