How to Fix Amazon Echo Mic Issues? Call at 800-414-2180 FOR MORE INFORMATION VISIT WWW.THEDEVICESUPPORT.COM
Introduction
Using Amazon Alexa is fun especially when she hears you because she is so responsive and accurate that sometimes, it just mesmerize the users. But, all that fun and excitement fuzz out when the device’s microphone stops working. I would like to mention here that the microphone issues are quite common in Amazon Echo, so if you are facing it, then there is no need to worry. Just follow the guide given below and you’ll be able to fix mic problems efficiently.
Reboot or reset your Amazon Echo You will have to reboot your Echo. Unplug the device from the wall and see if it fixes the issue or not. If the issue persists, then restore the device to factory defaults, and set up your device again. To reset your Amazon Echo or Echo Dot, you need to insert a pointed object into the reset hole that is given on the base of the device. Problems like mic not working can be resolved by resetting the device.
Temporarily disable the mic If Alexa hits an audio snag, then you will have to clear the line of communication. This can be done by turning off the mic for a minute or so. When the mic on/off button turns red, the mic gets off. The device is not going to respond until you reactivate the mic by pushing the mic on/off button again.
Move your Echo The current location of your Echo could be the reason for a problematic mic, so you should move your device to a different spot. Make sure that it is away from any other electronic device because the signal of that other device could be interrupting with the microphone. This will make it difficult for Alexa to pick up your commands.
Turn on your Echo manually You can try turning on your device physically so that it is likely to use a specific mic that might have been fixated on something or someone other than you. Amazon Echo and other Echo models come with a mic array or you can say several microphones along with ‘beamforming technology’, which enables the device to pinpoint and hone in on who is giving the commands. This works on the majority of occasions, but sometimes it doesn’t.
Check as to which direction the device is listening You can check whether Amazon Echo is making too much noise by paying attention towards its blue light. If you say the wake word, the blue light of the speaker is going to turn into solid blue along with cyan pointing towards the direction of the person where the command came from, so if the cyan is not pointed towards that person, then it means it is listening to something else.
Teach Alexa to hear you in a better way You can teach your Alexa-compatible devices to understand you in a better way. For this, you can open Alexa app on your smartphone followed by tapping on the menu button and then, ‘settings’. You can then go to an option named ‘voice training’. When you tap it, you are going to see a tutorial, which you can go through in order to find out as to how to improve the capabilities of Alexa.
Check if your Amazon Echo is updating If you are using Alexa-compatible devices, then you will receive software updates automatically over the Wi-Fi connection. It is important to download and install updates for better functioning of the devices. Maybe, the mic problem can get resolved by updating your device.
There are some other tips as well that you can follow: • Reboot your router. • Take out all cables and wires of Amazon
Echo. • Make use of 3rd party app to access the microphone. • Return your faulty Echo.
Sources • Support for Amazon echo • Amazon echo support • Echo Dot Setup