Support For Echo Call (Toll-Free): 1888-252-4275 Visit On Our Website: www.thedevicesupport.com
The online e-commerce company ‘Amazon’ had introduced Echo products with the aim to ease the things. You can control anything at home with your voice commands without physically moving from one place to another.
Apart from this, you can do a variety of tasks with the smart devices. It includes; changing the color of the smart bulb, changing the temperature of your thermostat and you can even lock the doors of your home through voice commands. Now, we are going to discuss the 4 most annoying problems of Amazon Alexa which is reported by too many users along with troubleshooting steps.
Alexa doesn’t understand
You might feel disappointed when the Alexa says, ‘Sorry, don’t understand the query’. This is quite a common issues and you are supposed to expect this at home even when you speak at a high pitch.
In such cases, you need to troubleshoot the voice through voice training tool. To troubleshoot this, go to ‘Settings’ of your Alexa app and click on ‘Voice training’. If you find any problem, you can go to Amazon Echo help link. If you are using the Tap or Dot, then you need to open the Amazon Echo dot setup page.
Amazon echo keeps on getting activated The default wake-up word for Amazon device is ‘Alexa’. When you speak this word, the device will trigger at once and start listening to your query. In case, you have placed your amazon echo near the TV and you are watching any videos on it, then the Alexa will keep on activating with the video noise.
The listening capability will keep on activating again and again. You will not find a solution to this problem on Amazon echo setup page even. The best way to fix this problem is by changing the ‘Wake-up’ word of your Amazon device. Go to www amazon com echosetup page.
Wi-Fi not connecting to the Amazon device
This problem basically occurs due to a number of reasons. This problem is not confined to a single device. You may get this problem on any device. To check the Wi-Fi connectivity, notice the power LED. If it is blinking white, then it means the Wi-Fi connection is OK. If it is orange in color, then it means no internet access.
The very first thing, you can try is restarting the router and the amazon echo device. There is no need to install the device again from the Amazon Echo dot setup link. If you still find the problem, then there is some interference with the device. Try to bring the Echo dot or echo closer to the network device. If the issue is resolved, then there is some problem with the signal strength.
Bluetooth connectivity is not working If everything is working normal, then it’s ok but if the Bluetooth is not connecting or not pairing, then there is a need to worry. You can troubleshoot this problem by getting into ‘Settings’ followed by ‘Bluetooth’. Clear all the previously paired devices from here. If you find any problem, you can go to Amazon echo support page.
In case you find a problem in pairing the device, then check the compatibility of the wireless device and the Echo device. We want to mention here that Echo supports only Audio profile with A2DP and video with AVRCP. If your device is not compatible, then you won’t be able to sync it with the wireless device.