Steps To Troubleshoot A Kindle 2 Software Update?
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In a world of touchscreen colourful devices, kindle launched for those who love to read. Kindle has made its legacy in the field of e-ink reading as per Kindle Support for its distinct design and an innovative screen choice. This has made Kindle a device apart from the competition. Kindle is a niche product for its niche users.
However, it has started replacing traditional books because of its library and because it is easy on eyes. However, when we talk about internet connectivity and software updates, it is heavily dependent upon wi-fi and computers. Here we will discuss some issues related to software updates.
About the software update issue
While there are Kindle devices with e-ink capabilities which receive OTA updates, the regular kindle devices which have other methods. Users have to download the latest version of OS on their PC from www Kindle com Support.
Once it is done, the devices need to be connected to the PC via data cable to transfer the setup file to kindle. Once it is done, kindle devices need to go for a semi-technical approach to install updates. In spite of being so manual, there are various bugs in the system.
Users cannot wait for Amazon to come up with the fix and hence a self-maneuvering around the problem is a better prospect. Don’t get the wrong impression, these devices can connect to the internet via WiFi easily. The issue arises when complex or multimedia activities need to be done such as downloading updates from Kindle Help community.
Hence, users need to do so to their computers. The Kindle devices need to be plugged in overnight to install the updates. The updates cannot be installed when the device is in use.
How to solve the software updates issue:
The problem can be solved by using multiple approaches. Since the devices cannot receive OTA updates, let's try to understand what the problem is. Multiple users have reported one common problem on Amazon Kindle Support.
They have reported that they copied the setup files on their Kindle device. Once they have done that, the device itself would start updating once the file is put in the root folder. Then they keep the device overnight for updating. However on checking next time they find out that the update was incomplete but when the device is connected to the computer it shows that the update has happened already. It can be solved using some basic steps as mentioned on Kindle Com Support.
Most of the times the update files are complete. But, many times due to network error incomplete files are downloaded and then users copy them on the Kindle device. You can know more about corrupt files from Kindle Fire Support Help. Once the installation begins, the Kindle device rejects the file on the spot due to corrupt nature of the file. Since registry files have been modified, the device software version shows up as the latest version which is a bug.
Hence, users need to download a new file for an update from amazon kindle support. Once it has been done, they can delete the old file from the computer and kindle by connecting it to the computer via data cable. Then users can paste the new file in the root folder and start the update process.
If the device does not update because the latest version is the same as update file error, reset the device and repeat the steps. Overnight plugging in would lead to update is finished. Once it has been done, users can then use the device. If the problem persists, users can contact Amazon Kindle Customer Service.