Portland Estate Agents

Page 1

WE MAKE MOVING FEEL LIKE SUNDAY MORNINGS



Why choose us? Remove the burden We care about our clients, we take away the burden so

you experience a simple yet highly effective service. You will find an agency that is passionate about what

we do, and this is reflected in how we do business. Trust is the foundation of our relationship with our

clients, to which we add tenacity and commitment to each sale, purchase and let.

You want facts We listen to your wishes, research your needs, and

anticipate and prepare for what’s to come. Working tirelessly to achieve the best price possible, we

offer you solutions, ideas and support that is not ‘off the shelf’.

Your needs matter We value every client and seek to establish a long-term relationship not one focused on a single transaction.

We have seen our standing in the local market increase thanks mainly to repeat and referral business gained from word of mouth recommendations and reviews.

Grab a cuppa We want you to feel at home in our office. Always

greeting you with a smile, our team are here to listen, and advise. We have a fun vibrant working environment

and we love nothing more than our clients enjoying what we have to offer

Aspirations realised Whatever your future looks like, our investment in the

latest technology, exceptional property details, and results driven marketing produce a winning formula that will see your aspirations realised.


About Us

Portland, promises delivered. We make moving feel like Sunday mornings. Whether

possible situation, which our clients find reassuring.

commitment to getting results.

or properties are the same. Although our standards

you’re buying, selling, letting or renting, we have a deep

When we started Portland Estate Agents we fused

together our years of industry practice with our own

Every sale, purchase and let is unique, as no two clients

never change, we adapt our delivery to suit you and your circumstances.

personal experiences. The result is an agile estate

Located in the heart of Willesden Green, covering

words and actions deliver on what we promise. Client

a number of marketing methods to maximise the

agency that provides a superior service, where our

recommendations are the core of our business, and together we share a responsibility to protect our greatest

the whole of NW2, NW6, NW10 and beyond, we use potential of your property.

asset, our reputation.

We cover the following main areas

You have a vision for your future, and we embrace our

• Brondesbury

• Kilburn

our tenacity; we work with you to eliminate barriers,

• Dollis Hill

• Queen’s Park

challenges and not away from them. We are proud of

• Kensal Green

responsibilities to make this happen. Our passion fuels

• Cricklewood

anticipate and respond to your needs, running into

• Harlesden

what we do, and what we make possible for you.

• Kensal Rise

Specialising in residential property, we deliberately hire an attentive team that have worked for many years in their respective fields, and experienced nearly every

• Neasden

• West Hampstead

• Willesden & Willesden Green


Meet the Team

Andy Lay

andy@portlandestateagents.co.uk

Failure is never an option. I believe if

our clients has been a priority since day

automatically return. I’ve been an estate

and I see things completely differently,

I do a good job by other people, they will

agent for over 20 years; I don’t suffer fools

gladly, but I know how to get the best out of people to succeed. Property is a people business; Darren and I have been

very hands-on growing Portland Estate Agents, and building relationships with

Andy Lay Direcor Darren Somaiya

one. Many people might say that Darren

which we do, but we see this as just

another set of eyes through which to look at situations in order make the right

decisions. I’m an avid attender of ‘80s inspired Rewind Festivals, and also have challenged myself to climb a mountain.

darren@portlandestateagents.co.uk

Clients are always our focus. I’ve been

Andy and I complement each other

last 10 in this area. Ambition drove me

prior to Portland, we know how to play

in estate agency for many years, the to start Portland Estate Agents, and it also drives me to always want to get

things right for our clients. I believe in

being open and honest, and I pay a lot of attention to details in order to give each client a personal service.

well; having worked together for years to each other’s strengths. We still get excited over a deal, and that will never change. I enjoy going on holidays

exploring new places and meeting new people, as well as spending time with family and friends.


Client says

“I cannot thank Darren and Andy enough for the way

As a landlord I rely on my agent to get reliable tenants

to move quickly, but the seller had a very poor solicitor

given Portland Estate Agents two of my properties to

they dealt with our recent purchase. We were trying

who confounded my solicitors and the seller on several occasions. The team at Portland remained positive and helpful at every stage, often going ‘the extra mile’ to make

sure that the transaction progressed as quickly as possible. I would recommend this agent to anyone.” Peter Lloyd, Buyer

“I would highly recommend Portland Estate Agents. They

offered a highly efficient service with clear communication,

regular and reliable updates. Offered frank advice in

relation to the market which ensured a sale within 5 weeks

in the shortest time possible. In the last 2 months I have market. They have been quick and reliable in every aspect

of their service, they arrived promptly, took the details

and had it on the website that day, prospective tenants were shown around and in each case within a week

suitable tenants had been lined up. The referencing and

back up documents were processed very rapidly and everything went very smoothly. I can’t praise Portland

highly enough, I will be contacting them when another property becomes available to rent. Heather Dodge, Landlord

in this competitive market. The office of Portland Estate

We are really pleased we chose Portland Estate Agents

Patricia Walsh, Seller

expectations. We were very impressed in the way they

Agents always offered me a warm welcome.”

to Let our Flat, the customer service exceeded all our managed the communication between ourselves and the tenants. We would definitely use them again. Yusuf Patas, Landlord


“Very good service. We previously had our flat on the market for three weeks with another estate agent,

and while people came to view it, no-one rented. We gave it over to Portland and they found a tenant on the same day, fully vetted. It wasn’t just a fluke; the second flat we tried renting with Portland also had a

tenant within two days, who has put down a deposit and is moving in soon. We would definitely use their services again in the future.” Peng Chee, Landlord

“Probably the most proactive estate agents in the Willesden Green Area. We recently sold our flat with Portland Estate Agents on a multi-agency agreement. They were able to bring in lots of potential buyers

almost straightaway, whereas the other agent only managed to book a couple of viewings. They were able

to negotiate the best price, and they liaised with our solicitor directly throughout the process to help push the sale along faster, and kept us updated at every stage. Would definitely recommend these guys!” Hiten Rabadia, Seller

“I have dealt with a number of estates agents since buying my first property 16 years ago. Since then I have bought, sold and rented out dozens of properties. Darren and his team at Portland Estate Agents have by far been the best.” Ron Conroy, Seller


Selling The Importance of the Valuation

in pushing your sale forward, ironing out issues that

Knowing the value of your property in today’s market

the legal aspects of selling your home. We can provide

is only part of the valuation process. It is the time

when we learn about your needs and future plans so

that we can put together a focused strategy to get you there. We also have a unique opportunity to see your

may arise as well as supporting and advising you on

you with details of solicitors who have worked with our past clients, and who we believe offer the high level of service that you deserve.

home through your eyes, giving us access to those wonderful personal stories that reveal your house not

Presenting your Property

property, we give you a full current market appraisal

Buyers are looking for a property that they can call

is actually selling locally and at what price.

impact on their first impressions. Dated décor suggests

as a property, but as a home. We don’t just value your

and include how your property sits in the market, what

Selecting an Estate Agent What are you looking for in an estate agent in North

West London? If you would like an agent who delivers on their promises, is able to achieve the best possible

home, and how your home is presented can have an a property that needs work, whereas a cluttered room

can be perceived as lacking in space, just as a sparse

room can feel unloved. The trick is to create a show home look whilst adding little touches to give the space warmth. Our team are always on hand to share the tricks or the trade.

price for your property, and whose tenacity doesn’t

diminish as the sale progresses, then we are the agent

Marketing your Property

find the one that you believe is the right fit for you and

What turns a property from good into ‘I want it?’

our team share our passion for delivering results for

focusing on the details, such as striking photographs,

for you. When choosing an estate agent you need to your property. We don’t sugar-coat difficult truths, and you.

Instructing a Solicitor Choosing the right solicitor can add great value to the process of selling your home. They are instrumental

Standing out from the local competition is vital; by

alluring property particulars, and clear floorplans we can grab a buyer’s attention. We combine distinctive listings on property portals such as Rightmove and

Zoopla with targted marketings campaigns. Investing in advertising opportunities in the areas that have a

proven track record for getting results mean we can reach a wide audience of potential buyers.


Accompanied Viewings We don’t want to miss any opportunity to sell your property,

which is why we always accompany potential buyers when they view your home. By accompanying viewings we can alleviate any concerns that potential buyers may have, and also offer

solutions that they might not have otherwise considered. A

viewing is a chance to get to know them; each member of our team has many years of experience in undertaking viewings.

Receiving an Offer Receiving an offer is the start of a conversation, and our role here is to achieve the best outcome for you. Don’t just consider the offer, but also the buyer too. Are they chain free?

Do they have a mortgage in place, or are they paying cash? Always consider the complete story of every offer and buyer.

Offer Agreed Now the real work begins! The true measure of an estate agent is demonstrated from here on in. An offer may have

been agreed, but there are still many hoops to jump through before you’re finally sold. Having a team whose expertise is

grounded in real experience sees us proactively managing your sale and easing the pressure on you. Fighting for completion, we will hit issues head on with passion and

proficiency until the sale is complete and you are moving home.

Exchange of Contracts and Completion When you exchange contracts you will have the opportunity to check that everything is as agreed before your solicitor

formally exchanges them and they become legally binding. Once signed, there is no turning back. Completion day

is when the monies are transferred and only when this is received, can you hand over the keys and say goodbye to your old home.

Portland Promise Our commitment is to providing you with an exceptional experience. We will be honest and transparent, and our

advice will be based on understanding and listening to your needs and aspirations. We will keep conversations flowing so you are always kept abreast of where you are and what

will happen next. We will never hide when things get tough; rather, we will work tirelessly to find a solution.


Landlords

How Portland Estate Agents Can Help You When Letting Your Property At Portland, we offer three different levels of service, however our approach and support is completely bespoke to you, and not just an off-the-shelf product. All our advice is given based on our in-depth insight and understanding of the many changes within the market, and always with your best interests in mind.

Accurate Buy To Let Valuation

a tenant begins before you have even chosen us as your

Our sights are always set on the market, and our experience

market and the needs of our typical tenants, we focus our

helps us to understand and pre-empt many changes, and

also provide a true valuation of a property at any given

time. By making use of industry-only data, and knowing about other local properties that have recently let, we can provide you with an accurate assessment of the rental return on your property.

Marketing your Property By focusing on the details, such as striking photographs,

alluring property particulars, and clear floorplans, we

can grab a prospective tenant’s attention. We combine distinctive listings on property portals such as Rightmove and Zoopla with targeted marketing campaigns.

Finding your Tenant The perfect fit between a landlord and tenant can see

a relationship last far beyond a 12-month contract, into years, thus eradicating void periods and providing

you with uninterrupted income. Our process of finding

estate agent. By understanding our place in the lettings marketing on attracting people who meet these criteria. By pre-qualifying all tenants, including full referencing, we can move swiftly when any offers are made.

Preparing your Property to Let Tenants today expect the same standards of presentation as those who are buying a home. Furnished or unfurnished,

your property needs to be in a good state of repair. We have found that tenants are willing to pay more for a quality

property, showing that the more care and attention you put

into presentation, the more potential you have to maximise your rental income.

Inventory To protect your investment for future lets and ensure

impartiality on all sides, we instruct a highly regarded independent inventory company to conduct this process on your behalf.


Let Only

Letting & Rent Collection

Do you want to manage your own

Building on our let only service,

assistance in finding a suitable tenant?

you with the overall responsibility

properties,

but

would

like

our

Our let only service can provide you with exactly this, as well as expert

guidance to ensure the tenancy is secured. We know how crucial it is to

find the right tenant, and ensure that their references and credit checks are properly conducted. We will also

prepare your Tenancy Agreement and administer the inventory, if applicable,

as well as collect your first month’s

rent and deposit. Then, as soon as your tenant is in place and the tenancy

begins, we take a step back so you can

manage your property as planned; however, we’re always on hand to

offer any advice you need throughout the tenancy.

letting with rent collection still leaves for

managing

your

property

on

a day-to-day basis, but we will support you with the collection of rent.

Providing you with a professional solution, we will collect the rent from

your tenants and in turn pass this to

you via BACS transfer. All deposits are

taken and held as per the terms of the

Deposit Protection Service (DPS). The benefit of this service is that it removes the strain of chasing rental payments, and you are kept abreast of your

account through regular statements, which

are

tax return.

also

handy

for

your

Full Property Management The most comprehensive of our services, full property management, saves

you

time,

resources,

and

money, and ensures that you remain compliant. It gives you a complete solution for your individual property, or your whole portfolio.

Handing

over the responsibility for letting your properties from beginning to end is

a huge decision, but one we know

that you will be pleased you made. Our

lettings

and

our

service

has

grown

organically through our reputation, strong

relationships

and

across

sustainable

the

sector.

Whether you manage one property or 100, the support you want from a letting agent can vary, which is

why we adapt our service to meet your needs.


Property Management Property Management is one of those areas that on the

promptly dealt with, and that speed and professionalism are

challenging and stressful. No one knows when issues may

Property Management is handled correctly. Tenants feel

surface seems simple and straightforward, but can be

arise, when a boiler will break, or a pipe burst, but we completely understand the frustration and upset it can

cause. Regular and sustained maintenance on your property can help avoid some problems, but, as with many things in

life, the unexpected can - and will - happen. You need to

know that when it does, we will endeavour to ensure it is

Full marketing of your property, including quality images and floorplans Sourcing & Introduction of Tenants Negotiating Tenancy Terms Professional References, including credit checks, employers, previous landlords, accountants, and guarantors (if applicable). Right to Rent Checks Tenancy Agreement Arranging Energy Performance Certificate Arranging Gas Safety Certificate & Electrical Certificate Arranging an Inventory and Check-in of Tenants Collection of Initial Rent & Deposit Registration & payment of Deposit Ongoing Collection of Rent Payment to you via BACS Monthly / Yearly Rental Statement Initial Arrears Chasing from Tenant

our primary concern. Successful tenancies only occur when cared for and listened to; they don’t have to stress should

an appliance break - they know that one call to our Property Management Team and it will be fixed. Life can be stressful enough without adding to it with a badly managed tenancy,

which is why both our landlords and tenants value this part of our service greatly, and often insist upon it.

Let only

Letting & rent collection

Fully managed

• •

• •

• •

• • • • • • •

• • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • •

Notifying Utilities of Change of Occupancy Advising on Property Licence (if applicable) Main point of contact for your tenants Arranging Repairs & Maintenance Ongoing Property Management Periodic Property Inspections Right to Rent Follow Up Checks Arranging Ongoing Safety Checks Managing the Check Out Process with Tenants Advising on Deposit Deductions Organising Professional Cleaning Property Management while Vacant

If you have any Property Management queries, or you would like to speak with a member of the team please call 0208 451 9844, or send an email to pm@portlandestateagents.co.uk


We make moving feel like Sunday mornings. Whatever your future looks like, our team

is deeply committed to getting results.

If you always want the facts, want your agent to remove the

burden, and to have your needs anticipated by an agency that always delivers on their promises, get in touch.


Area’s covered Feel at home Home is more than bricks and mortar; it is also about the area and community in which you reside.

From period terraced streets to striking contemporary

homes, the area we cover is as vibrant and colourful as its

With luscious green spaces for you to enjoy and relax, to delicious boutique stores from trendy places to those that

have a distinctive village feel, you will discover there is more to our neck of London than initially meets the eye.

people. It boasts excellent transport links, and in recent years several regeneration projects have transformed the landscape.

Cricklewood

Dollis Hill

Harlesden

Kensal Rise & Kensal Green

Kilburn

Neasden

Queens Park

West Hampstead

Willesden & Willesden Green



1 High Rd Willesden Green London, NW10 2TE 020 8451 984 4 w w w.portlandestateagents.co.uk


Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.